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Compare Glassbox and Quantum Metric 
Featured Products
At a Glance
Market Segments
Enterprise (78.3% of reviews)
Enterprise (62.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxQuantum Metric
Star Rating
(268)4.6 out of 5
Market Segments
Enterprise (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Quantum MetricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in user satisfaction, boasting a significantly higher overall score compared to Quantum Metric. Users appreciate its ability to capture every digital interaction in real time, providing a comprehensive view of user behavior, which is crucial for making informed decisions.
- Users say that Glassbox's implementation process is notably smooth, with many highlighting the intuitive onboarding experience. This ease of setup allows teams to quickly start leveraging the platform's capabilities without extensive training, unlike Quantum Metric, which has faced some configuration challenges.
- Reviewers mention that Glassbox offers superior analytics features, such as automatic data capture without the need for tagging. This functionality is praised for enabling users to draw accurate conclusions quickly, while Quantum Metric, although effective, is often seen as requiring more manual effort to achieve similar insights.
- According to verified reviews, Glassbox shines in its session replay feature, which allows users to easily identify areas where users encounter difficulties. This capability is frequently highlighted as a game-changer for improving user experience, whereas Quantum Metric, while also offering session replays, is noted for being less intuitive in accessing these insights.
- Users report that the quality of support from Glassbox is exceptional, with many praising the responsiveness and helpfulness of the support team. In contrast, while Quantum Metric's support is still rated positively, it does not reach the same level of acclaim, indicating a potential area for improvement.
- Reviewers highlight that Glassbox's extensive user data capabilities allow for more effective journey mapping and user segmentation. This feature is particularly beneficial for enterprises looking to optimize their digital strategies, while Quantum Metric, although useful, is perceived as less robust in these areas.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableQuantum Metric
No pricing availableFree Trial
Glassbox
Free Trial is available
Quantum Metric
No trial information availableRatings
Meets Requirements
9.8
736
8.7
221
Ease of Use
9.7
738
8.2
222
Ease of Setup
9.8
473
8.2
91
Ease of Admin
9.8
343
8.2
76
Quality of Support
9.8
735
9.4
209
Has the product been a good partner in doing business?
9.9
347
9.6
74
Product Direction (% positive)
9.9
727
9.3
209
Features by Category
Metrics
9.9
572
8.9
116
9.9
566
8.7
109
9.9
560
8.4
110
9.9
564
8.8
112
9.9
559
8.7
114
9.9
545
8.0
96
9.9
541
8.1
94
9.9
546
8.4
108
9.9
541
8.4
109
Reporting
9.9
554
8.6
112
9.9
540
8.4
107
9.8
532
8.1
96
9.9
532
8.7
103
9.9
528
8.4
96
9.9
520
8.2
91
9.9
532
8.5
109
Other
9.9
522
8.6
105
9.9
505
8.3
97
9.9
503
8.3
101
9.9
497
8.0
85
9.9
490
8.5
95
9.8
486
7.9
78
9.9
488
7.9
86
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
8.2
79
9.9
492
8.5
80
9.9
530
8.5
94
9.8
518
8.7
91
User Identification
9.9
478
8.1
27
10.0
481
8.5
28
10.0
485
8.5
26
Tracking & Reporting
10.0
472
8.8
31
10.0
471
8.3
31
10.0
468
8.2
26
9.9
465
8.4
31
10.0
474
8.6
27
10.0
468
8.4
29
Metrics
10.0
457
8.8
33
9.9
469
8.4
33
10.0
470
8.3
33
10.0
467
8.2
32
9.9
470
8.4
30
User Behavior
9.8
518
|
Verified
8.9
137
|
Verified
9.8
514
|
Verified
8.4
122
|
Verified
9.8
515
|
Verified
8.6
134
|
Verified
A/B Testing
9.8
501
|
Verified
8.7
121
|
Verified
9.8
506
8.0
95
|
Verified
9.8
526
|
Verified
8.6
117
|
Verified
9.9
494
|
Verified
7.4
85
|
Verified
Visitor Information
9.8
540
|
Verified
8.4
132
|
Verified
9.8
561
|
Verified
8.4
131
|
Verified
Agentic AI - Session Replay
8.5
11
Not enough data
Product Analytics
10.0
449
7.7
49
9.9
449
7.9
51
9.9
450
7.8
51
10.0
452
7.3
49
9.9
457
8.1
48
10.0
451
7.8
46
9.9
468
7.1
43
10.0
445
7.6
47
Agentic AI - Product Analytics
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Not enough data
Analytics
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Not enough data
Administration
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Not enough data
Generative AI
10.0
58
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Not enough data
Performance
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
Platform Basics
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Not enough data
Agentic AI - Customer Journey Mapping
9.0
7
Not enough data
Platform Basics
9.9
471
|
Verified
7.7
76
9.8
475
|
Verified
7.9
82
Platform Data
9.9
472
|
Verified
8.2
84
9.9
470
|
Verified
8.2
79
9.9
476
|
Verified
8.3
90
9.9
473
|
Verified
8.1
81
Platform Additional Functionality
9.8
473
|
Verified
8.1
84
9.9
466
|
Verified
7.9
78
9.9
477
|
Verified
7.9
77
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
8.4
74
9.9
481
8.3
68
9.9
466
8.3
68
9.9
464
8.4
72
9.9
467
8.6
73
Reporting
10.0
467
8.6
77
9.9
466
9.3
79
9.9
467
8.7
74
10.0
460
8.4
68
Metrics
10.0
457
8.8
33
9.9
469
8.4
33
10.0
470
8.3
33
10.0
467
8.2
32
9.9
470
8.4
30
Variation Testing
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Not enough data
Reporting
10.0
459
Not enough data
10.0
456
Not enough data
Personalization
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Not enough data
Administration
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Not enough data
Categories
Categories
Shared Categories
Glassbox and Quantum Metric are categorized as Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, and Digital Analytics
Unique Categories
Quantum Metric has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quantum Metric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Retail
17.5%
Telecommunications
14.8%
Financial Services
10.6%
Airlines/Aviation
9.1%
Insurance
6.1%
Other
41.8%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Quantum Metric has no discussions with answers
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