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At a Glance
Market Segments
Enterprise (78.1% of reviews)
Enterprise (63.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxQuantum Metric
Star Rating
(267)4.6 out of 5
Market Segments
Enterprise (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Quantum MetricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in real-time monitoring with a perfect score of 10.0, allowing businesses to instantly track user interactions, while Quantum Metric, with a score of 8.7, is noted for its slower response times in this area.
- Reviewers mention that Glassbox's session replay feature, rated at 9.9, provides detailed insights into user behavior, whereas Quantum Metric's session replay, rated at 9.3, is seen as less comprehensive, lacking some advanced functionalities.
- G2 users highlight Glassbox's superior user segmentation capabilities, achieving a perfect score of 10.0, which allows for highly targeted marketing strategies. In contrast, Quantum Metric's segmentation features, rated at 8.6, are considered less robust and flexible.
- Users on G2 report that Glassbox's custom event tracking is highly effective, scoring 10.0, enabling businesses to tailor their analytics to specific user actions. Quantum Metric, with a score of 8.8, is noted for having limitations in customization options.
- Reviewers mention that Glassbox's feedback management tools, including tagging and custom reports, are rated at 10.0, making it easier to gather and analyze user feedback. Quantum Metric's feedback tools, while functional, score lower at 8.5, indicating room for improvement.
- Users say that Glassbox's predictive analytics feature, rated at 10.0, provides actionable insights that help in forecasting user behavior, while Quantum Metric's predictive capabilities, rated at 8.3, are perceived as less effective in driving strategic decisions.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableQuantum Metric
No pricing availableFree Trial
Glassbox
Free Trial is available
Quantum Metric
No trial information availableRatings
Meets Requirements
9.8
738
8.7
220
Ease of Use
9.7
740
8.2
221
Ease of Setup
9.8
475
8.2
90
Ease of Admin
9.8
343
8.2
76
Quality of Support
9.8
737
9.4
208
Has the product been a good partner in doing business?
9.9
347
9.6
74
Product Direction (% positive)
9.9
729
9.3
208
Features by Category
Metrics
9.9
572
8.9
115
9.9
566
8.7
109
9.9
560
8.4
110
9.9
564
8.8
112
9.9
559
8.7
114
9.9
545
8.0
96
9.9
541
8.1
94
9.9
546
8.4
108
9.9
541
8.4
109
Reporting
9.9
554
8.6
112
9.9
540
8.4
107
9.8
532
8.1
96
9.9
532
8.7
103
9.9
528
8.4
96
9.9
520
8.2
91
9.9
532
8.5
109
Other
9.9
522
8.6
105
9.9
505
8.3
97
9.9
503
8.3
101
9.9
497
8.0
85
9.9
490
8.5
95
9.8
486
7.9
78
9.9
488
7.9
86
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
8.2
79
9.9
492
8.5
80
9.9
530
8.5
94
9.8
518
8.7
91
User Identification
9.9
478
8.1
27
10.0
481
8.5
28
10.0
485
8.5
26
Tracking & Reporting
10.0
472
8.8
31
10.0
471
8.3
31
10.0
468
8.2
26
9.9
465
8.4
31
10.0
474
8.6
27
10.0
468
8.4
29
Metrics
10.0
457
8.8
33
9.9
469
8.4
33
10.0
470
8.3
33
10.0
467
8.2
32
9.9
470
8.4
30
User Behavior
9.8
520
|
Verified
8.9
137
|
Verified
9.8
516
|
Verified
8.4
122
|
Verified
9.8
517
|
Verified
8.6
134
|
Verified
A/B Testing
9.8
503
|
Verified
8.7
121
|
Verified
9.8
508
8.0
95
|
Verified
9.8
528
|
Verified
8.6
117
|
Verified
9.9
496
|
Verified
7.4
85
|
Verified
Visitor Information
9.8
542
|
Verified
8.4
132
|
Verified
9.8
562
|
Verified
8.4
131
|
Verified
Agentic AI - Session Replay
8.7
13
Not enough data
Product Analytics
10.0
450
7.7
49
9.9
450
7.9
51
9.9
451
7.8
51
9.9
453
7.3
49
9.9
458
8.1
48
10.0
452
7.8
46
9.9
469
7.1
43
10.0
446
7.6
47
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
7.7
76
9.8
475
|
Verified
7.9
82
Platform Data
9.9
472
|
Verified
8.2
84
9.9
470
|
Verified
8.2
79
9.9
476
|
Verified
8.3
90
9.9
473
|
Verified
8.1
81
Platform Additional Functionality
9.8
473
|
Verified
8.1
84
9.9
466
|
Verified
7.9
78
9.9
477
|
Verified
7.9
77
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
8.4
74
9.9
481
8.3
68
9.9
466
8.3
68
9.9
464
8.4
72
9.9
467
8.6
73
Reporting
10.0
467
8.6
77
9.9
466
9.3
79
9.9
467
8.7
74
10.0
460
8.4
68
Metrics
10.0
457
8.8
33
9.9
469
8.4
33
10.0
470
8.3
33
10.0
467
8.2
32
9.9
470
8.4
30
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and Quantum Metric are categorized as Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, and Digital Analytics
Unique Categories
Quantum Metric has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quantum Metric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Retail
17.6%
Telecommunications
14.9%
Financial Services
10.7%
Airlines/Aviation
9.2%
Insurance
6.1%
Other
41.6%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Quantum Metric has no discussions with answers
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