Funnelback

5.0
(2)

Funnelback is a search platform that enables you to go further, faster, with tangible insights that help you transform your business.

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Funnelback review by Melony R.
Melony R.
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"Talented, Friendly and Responsive"

What do you like best?

The team is really a pleasure to work with. They are friendly and responsive and experts in their field.

What do you dislike?

I wish all of my vendors were as capable and reliable as the team at Funnelback.

Recommendations to others considering the product:

I wholeheartedly recommend the Funnelback team if you are looking for a great customized search experience, search analytics, and help to identify accessibility issues. Their team is very responsive and extremely friendly and supportive. They are on the cutting edge of search technology and constantly working to improve their product. They consistently ask for feedback about how they can make the product better for us, but more than that, they actually implement our ideas when feasible. The implementation costs are hefty for a small shop, but Funnelback was one of the best investments I have made for my campus to date.

What problems are you solving with the product? What benefits have you realized?

They are helping us to provide an in-depth search experience for our users, a critical component for complex higher education communities. They also provide us with great analytic tools for monitoring what content users are looking for and creating better quality web content that is accessible for everyone.

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Funnelback review by Sara P.
Sara P.
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"Funnelback: Dual Purpose Search and Accessibility Platform"

What do you like best?

It has all the flexibility to make our search results as robust and complex as what we want but has an easy-to-use "marketing-friendly" interface which makes it simple for our entire staff to manage search results and compliance issues. The idea of search "Collections" has come in handy on multiple occasions.

What do you dislike?

As the product goes through iterations, we've found there are some releases which remove some of the functionality we've come to rely on. However, we've found that bringing the removed functionality to our Funnelback representative's attention has allowed them to bring that functionality back in the next release.

I think the release and upgrade process could be communicated better in regards to when it is being released and what features/fixes come with each. Right now, we rely on our vendor partner to supply us with the information, nothing comes directly from Funnelback.

Recommendations to others considering the product:

Evaluate the different areas of your institution (and third-party apps) you'd like to return results on. The concept of having multiple, separate collections and being able to unify them or display them uniquely in search results is very powerful.

What problems are you solving with the product? What benefits have you realized?

Funnelback was first recommended to our institution as we had some OCR compliance issues. A partner of ours recommended it as it provided an easy-to-use interface which clearly indicated the areas we were not compliant and needed improvement. The accessibility monitoring is in and of itself worth it to purchase this product.

We decided to also implement the search side of the software. Previously utilizing Sharepoint FastSearch, Funnelback is hands-down a superior platform - we didn't realize how cumbersome our search platform was until we saw Funnelback.

What Enterprise Search solution do you use?

Thanks for letting us know!

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