G2

Yathartha G.

Salesforce Business Analyst & Admin

Small-Business (50 or fewer emp.)

11/3/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Slack: Bringing Teams, Collaboration and AI Together"

4/5

What do you like best about Slack?

Slack offers an excellent collaboration experience with its intuitive and user-friendly UI/UX, making communication simple and organized. Its seamless integrations with platforms like Salesforce help connect business processes, automate workflows, and improve team productivity. The platform delivers reliable performance with smooth communication and quick access to information. Its features provide strong value for investment by reducing communication gaps and saving time. Slack also offers useful onboarding resources and learning opportunities that make it easier for new users to get started. I particularly appreciate Slack AI, which helps summarize conversations, find information quickly, and automate everyday tasks. Overall, Slack is a powerful platform that combines usability, integrations, performance, business value, support, and AI-driven intelligence to create a smarter and more productive workplace. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Although Slack is an excellent collaboration platform, there are a few areas that could be improved. The large number of notifications and messages can sometimes feel overwhelming, especially in highly active channels. Finding specific information across multiple conversations could be easier, and some advanced features and AI capabilities may take time for new users to understand. Additionally, pricing can become a consideration for smaller teams and growing organizations. Improving notification management, simplifying navigation, and making advanced features more accessible would make the overall experience even better. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before using Slack, managing conversations across different platforms, keeping track of updates, and coordinating with team members and community leaders could be challenging and time-consuming. Important information was often scattered across emails and multiple communication channels.

With Slack, I can now manage discussions through dedicated channels, collaborate in real time, share files, and keep everyone updated in one place. Its Salesforce integration helps connect CRM activities with team conversations, while Slack AI makes it easier to summarize discussions and find information quickly.

As someone involved in technology consulting and community leadership, Slack has made it easier to coordinate virtual sessions, engage with community members, share updates, and collaborate with teams. This has reduced unnecessary communication gaps, improved response times, and made daily coordination more organized.

Overall, Slack has helped me move from scattered communication to connected collaboration, saving time and improving productivity. Review collected by and hosted on G2.com.