--- title: SearchUnify Reviews meta_title: 'SearchUnify Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how SearchUnify works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 121 scale: '5' date_modified: '2026-09-22' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # SearchUnify Reviews **Vendor:** Grazitti Interactive **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.5/5.0 **Total Reviews:** 121 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About SearchUnify SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises. ## SearchUnify Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **seamless unified search experience** of SearchUnify, making information easily accessible across platforms. (10 reviews) - Users commend **SearchUnify's exceptional customer support** , noting their responsiveness and commitment to meeting unique needs effectively. (9 reviews) - Users appreciate the **exceptional results** from SearchUnify, experiencing improved search capabilities and valuable analytics insights. (8 reviews) - Users value the **helpful support team** of SearchUnify, enhancing collaboration and addressing unique needs effectively. (5 reviews) - Users appreciate the **ease of use** of SearchUnify, benefiting from seamless integrations and responsive support. (4 reviews) - Users value the **efficiency** of SearchUnify Cognitive Search, enabling quick access to comprehensive information effortlessly. (4 reviews) - Customization (3 reviews) - Users appreciate the **ease of implementation** with SearchUnify, highlighting excellent support and proactive assistance throughout the process. (3 reviews) - Fast Search (3 reviews) - Features (3 reviews) **What users dislike:** - Users find the **search functionality lacking** , wishing for better accuracy, image recognition, and alternative suggestions. (5 reviews) - Users find the **learning difficulty** challenging due to needing training and adapting to new features. (3 reviews) - Users feel there is **room for improvement** in analytics features, as data management can be overwhelming and cumbersome. (2 reviews) - Users note the **required expertise** for SearchUnify is significant, complicating implementation and extending ramp-up time. (2 reviews) - Users feel the **understanding issues** with search result rankings can hinder effective use of SearchUnify. (2 reviews) - Difficult Navigation (1 reviews) - Limitations (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Limited Results (1 reviews) ## SearchUnify Reviews ### 1. Painless Implementation & Fantastic Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole K. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 25, 2025 **What do you like best about SearchUnify?** The customer support is above par- thanks! **What do you dislike about SearchUnify?** There are always business nuances that can't be solved for...yet. **What problems is SearchUnify solving and how is that benefiting you?** Our external facing community requested smarter ways to find product documentation, training, group conversations, etc. SU delivered! ### 2. Excellent Tool and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2024 **What do you like best about SearchUnify?** Search Unify allows us to provide our customers with a much-needed search tool that helps them locate the content they're looking for more easily. We're also able to view user analytics that help us further enhance the user experience of our site. **What do you dislike about SearchUnify?** Nothing, the service is great and the team is efficient and easy to work with. **What problems is SearchUnify solving and how is that benefiting you?** Our site platform had a native search feature that didn't work well. SearchUnify is a great solve, allowing users to search and easily find the content they need. ### 3. SearchUnify helps me know what my customers are looking for, track trends, and measure success! **Rating:** 4.5/5.0 stars **Reviewed by:** Jenn L. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 12, 2024 **What do you like best about SearchUnify?** Adding Content Sources to create a diverse searching "database" has been great and very easy to use. The product is in our Customer Portal applications, allowing customers to search from all the varied platforms product articles and resources are hosted in. I like that additional custom APIs are not needed for a task like this. Search tuning is a powerful tool that I personally have not used enough, but working with Saurav Ganguly to help me maximize SearchUnify's value for my position and mission has been great. Saurav really understands my goals and has ideas on how to get there. I use Search Unify multiple times per use to gather metrics and find search trends that my customers are searching for. SearchUnify Academy has also been a great resource instead of going to Support or Saurav for any of my curiousities. **What do you dislike about SearchUnify?** The only thing I have found just "okay" with SearchUnify: the historical reporting issues (for example I could not report back sometimes for a full year or compare 2023 to 2024 from the reporting tool--I will have to rely on my manually recorded historical data). **What problems is SearchUnify solving and how is that benefiting you?** Increasing Customer Portal self-help conversions, reduce support cases/tickets, find gaps in documentation, identify trends on what our customers are struggling with and having success with ### 4. Unifying content experiences across user journeys **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi K. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 12, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** As product content grows, its fragmentation becomes an issue for customers to find answers to their product questions. A federated search experience using SearchUnify helps to consolidate data, improve user experience, increase user engagement, and optimize search relevance. **What do you dislike about SearchUnify?** Multilingual federated search experience can be inconsistent and mixed as it is dependent on how each content source is configured for multilingual support. Prefer a standard, out-of-the-box implementation for all content sources that aligns with the corporate multilingual strategy to ensure consistency and uniformity in search experience across each portal. **What problems is SearchUnify solving and how is that benefiting you?** - We can aggregate search results from multiple content resources (tech docs portal, KB articles, community discussions, blogs, videos, and more) and present them to the user in a simple search. This makes for an efficient search experience and better content findability. Research shows that when content is hard to find, users doubt its relevance and effectiveness in meeting their goals. - With fewer clicks overall and removing the need to log into each system, users are more likely to engage with the content, rather than leaving, leading to increased click-through rates and higher user satisfaction with our content. - Users can weigh and rank the relevance of different content assets based on their preference and make the search engine more context aware. For example, users who click the Docs filter over KB get more relevant results from Docs. - We can easily integrate new content resources into the federated search tool enabling it to function as a centralized content hub. - We need to manage (monitor and troubleshoot) one federated search tool, and not multiple search tools for each content resource, making it more secure and reliable. ### 5. Best in Class Search Vendor up to speed with the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2025 **What do you like best about SearchUnify?** Incorporating GenAI into enterprise search is a must nowadays. **What do you dislike about SearchUnify?** LLM Integration need some flexibility to support other providers **What problems is SearchUnify solving and how is that benefiting you?** Search relevancy and ease of consumption ### 6. Functions well. Support and updates can be improved **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 23, 2025 **What do you like best about SearchUnify?** Report outs are useful. Good for analysis and actions. Dashboard is visually attractive. **What do you dislike about SearchUnify?** Search tuning operations is complicated. **What problems is SearchUnify solving and how is that benefiting you?** Search string and results analysis. Allow us to track implicit and explicit deflection. ### 7. Easy to use and awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Eishi M. | Digital Community Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 13, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** It has a lot of features and has been very easy to use. The team at search unify is one of the best to work with. **What do you dislike about SearchUnify?** I cant think of anything other than there is too much for me to do. Its giving me more work to do since they have so many things we can do to improve our search with their software. **What problems is SearchUnify solving and how is that benefiting you?** Getting customers to answers faster and getting them to the correct resource easily. This has been very helpful towards our goals. ### 8. Search Unify for Enterprise Applications **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 10, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** Breaking this down per priority: - Search Unify Team - from the PM (Deepika) to the Dev team (Sahil/Parveen) to Leadership and Sales (Guarav and Brian) to Mohit as our Account Manager- they are all highly responsive and helping in getting work down at our pace. - Search Tool - packed with features with upgrades rolling out extending the platform. It's refreshing to see a SaaS company moving fast into AI/ML - Support Community for Tickets - works well and tickets are prioritized - We expand through acquisition so we are constantly growing - SU has kept up with our growth with constant infrastructure planning. kudos **What do you dislike about SearchUnify?** Breaking this down per priority: - Reporting can be better **What problems is SearchUnify solving and how is that benefiting you?** Sifting through many data sources with too much info and presenting the best results to customers and internal employees (support) ### 9. Expectations met so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 14, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** The experience with the entire team has been fantastic. From initial dealings when we were searching for a tool, contracting, implementation and now rollout. Everyone was transparent, there was no "bait and switch". Each person we've dealt with was genuine and candid in their communication. What we were told we were in for during the sales cycle is what we got from our implementation team. A well laid out plan. When we had questions or requests that perhaps fell out of the "norm", we were never told no, or promised the world. The team was honest and would investigate options and come back with well thought out responses or options. The application itself has been very helpful in meeting our initial goals (improved search capabilities, one-stop-shop search capabilities, ease of use, LOTS of metrics for analytics). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions. The Admin Panel is well laid out and easy to navigate. You can really go down a rabbit hole! Some of the features we are most eager about are: - auto spell corrector/did you mean (something so simple but very helpful for end users to return relevant content) - Synonyms - two parts here, suggested synonyms makes our lives so much easier vs having to define on our own and being able to create synonyms allows us to capture the terms our customers actually use/understand vs our standard or more technical terms **What do you dislike about SearchUnify?** Perhaps we are still in the "honeymoon phase" but nothing stands out as a dislike. A few feedback or feature requests that I have yet to submit regarding some oddities noticed when switching to dark mode in the Admin Panel and ability to add commentary to actions on searches with no clicks. **What problems is SearchUnify solving and how is that benefiting you?** Improved search capabilities including synonyms, auto correct/did you mean, one-stop-shop search across all of our customer facing knowledge content. Analytics on deflection, identifying content gaps, ability to see customer path (not just the terms the search but sequence of search). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions. ### 10. SearchUnify tool is versatile, efficient, user friendly and provides insightful reports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** SearchUnify integrates multiple databases, multiple content types with ease. The search results are optimized based on user preferences. The session history and detailed usage reports are insightful in determining the efficacy of the tool. **What do you dislike about SearchUnify?** With Gen AI there is a lot of potential to organize the content and flag broken links, duplicate information, level zero solutions. The tool can be enhanced further to provide a preview of the content than just the list of links as results. **What problems is SearchUnify solving and how is that benefiting you?** Search Unify's federated search helps with providing optimal results for the search. It has improved the Reuse rate and implicit case deflection now is more than 50%, up 20% from last year. The SU reports provide us with insights of each session and play a key role in identifying content gaps. ### 11. Smart tool, Customer-centric Team **Rating:** 4.5/5.0 stars **Reviewed by:** Menka P. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 24, 2024 **What do you like best about SearchUnify?** It is a great federated search tool, so bviously helps to bring together search results across various sources. Analytics and ease of implementation, coupled with customer-centric team is a huge benefit. **What do you dislike about SearchUnify?** I think they could be a little more bullish on pushing what's right for the customers in terms of their settings and so on. **What problems is SearchUnify solving and how is that benefiting you?** It brings search results from our various content sources together. We are also exploring using the feedback functionality to make our customer experience even better. ### 12. SearchUnify Review! **Rating:** 4.0/5.0 stars **Reviewed by:** Anzhelika F. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 08, 2023 ### 13. Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 09, 2024 **What do you like best about SearchUnify?** SearchUnify's support team is helpful though sometimes getting on a call resolves issues quicker. The documentation is there though sometiems I have additional questions or needs which the Support team's answer. I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback. **What do you dislike about SearchUnify?** When I do have questions I sometimes don't get as complete of an answer as I'd like, but I'm not an expert so I may be missing pieces of the puzzle. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify surfaces content to our customers and support team to deflect issues and resolve issues faster. ### 14. Very powerful tool for handling knowledge sprawl. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product. **What do you dislike about SearchUnify?** The administration UI is not as intuitive as it could be and there are, at times, multiple save buttons on the UI to accomplish a single action or update. Some of the client configurations seems to require contacting SearchUnify. **What problems is SearchUnify solving and how is that benefiting you?** We are solving a knowledge sprawl issue within and external to our organization. We have multiple sources for product information and have now begun to make sure they are all sourced through the SU instances we have incorporated. ### 15. Optimizing Search Capabilities: Evolving Features and (Mostly) Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Director of Product Content Design, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 28, 2023 **What do you like best about SearchUnify?** SearchUnify stands out by offering a streamlined and intuitive user experience, making each search interaction smooth. The process of setting it up is commendable, enabling users, including those lacking extensive technical knowledge, to operate and leverage the system efficiently. Its wide array of features renders it flexible and multifaceted, aligning effectively with diverse business requirements and scenarios. A major advantage of employing SearchUnify is the ease with which it integrates. It harmonizes seamlessly with various platforms and systems, diminishing the challenges and time typically spent on amalgamating search solutions. Such flexibility and compatibility render it a preferred choice for entities aiming to bolster their search functionalities adeptly. Moreover, its utilization has been maximized owing to a meticulously designed user interface and array of features. Consistent refinements and enhancements ensure the platform’s uninterrupted performance and its alignment with the continuously advancing search requisites and technologies. The domain of customer assistance is another segment where SearchUnify outperforms. The agility and proficiency of the support crew play a crucial role in addressing concerns and inquiries swiftly, assuring negligible interruptions and sustaining the workflow. The steadfast support builds a foundation of confidence and dependability among its user base. **What do you dislike about SearchUnify?** While SearchUnify is laden with benefits, there are elements that warrant refinement. The extensive features can seem daunting to some, causing an elevated learning phase, especially for those new to sophisticated search tools. Streamlining and enhancing the intuitiveness of accessing features would uplift user engagement and ease of use. Additionally, there’s room for enrichment in areas like analytics and journey maps, which currently fall short of some competing solutions. The integration process can sometimes vary in smoothness, contingent upon the pre-existing systems. Some units may encounter hurdles embedding SearchUnify within their unique settings, requiring supplementary endeavors and assets to realize smooth operations. A more coherent and adaptable approach to implementation across different environments could help overcome such hindrances. **What problems is SearchUnify solving and how is that benefiting you?** Our organization primarily employs SearchUnify to integrate varied knowledge bases, creating a fluid link among disparate data reservoirs. This guarantees users a unified access point to a comprehensive information array via one search action, enhancing the speed and ease of data retrieval. Moreover, we utilize the tuning capability to hone search outcomes, making certain that user queries match precisely with their search intent. Particular pieces of content are prioritized to surface promptly, thereby enhancing the pertinence of search findings. ### 16. Efficient Search Solution: SearchUnify **Rating:** 4.5/5.0 stars **Reviewed by:** aishwarya d. | Operations Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2024 **What do you like best about SearchUnify?** fast search capabilities coupled with its ability to deliver highly relevant results. **What do you dislike about SearchUnify?** While SearchUnify offers numerous benefits, occasional occurrence of glitches could be improved **What problems is SearchUnify solving and how is that benefiting you?** We primarily use SearchUnify for streamlining our knowledge retrieval processes across various platforms within our organization. ### 17. SearchUnify has improved Customer Experience drastically **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly C. | Customer Marketing Manager, Communities , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 15, 2024 **What do you like best about SearchUnify?** SearchUnify has completely changed how our customers access our Knowledge Base - it's been incredible to have all three searches "speak" to each other. **What do you dislike about SearchUnify?** As an organization, we experienced a learning curve but now we're up and running. **What problems is SearchUnify solving and how is that benefiting you?** Prior to implementing SearchUnify, customers had to search the website, customer community and knowledge base to find the correct resource. This has increased customer experience and taken away frustration. ### 18. Consistent, Productive Search for employees and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 05, 2024 **What do you like best about SearchUnify?** Easy to manage and use; a straightforward administrator platform that makes it easy to manage. From a use perspective, the features are consistent to other products and offers a range of options for each customer based on their specific need. They continuously innovate the product to remain competitive in their industry. Support for the tool has been consistent. Quick turn around, straight answers and they always come back with a suggested solution. **What do you dislike about SearchUnify?** We've been consistently happy with searchUnify. **What problems is SearchUnify solving and how is that benefiting you?** Identifying documents for support of customers from multiple sources and in our internal intranet ### 19. One of the most striking aspects of SearchUnify is its user-friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Candace M. | DITA Tooling Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 26, 2024 **What do you like best about SearchUnify?** SearchUnify provides valuable analytics and insights to help us gain a deeper understanding of our data usage patterns. Customer support is very responsive and always takes care of issues in a very timely manner. **What do you dislike about SearchUnify?** While SearchUnify's user interface is designed to be intuitive, there may still be a learning curve for some users, particularly those who are not tech-savvy or accustomed to working with advanced search tools **What problems is SearchUnify solving and how is that benefiting you?** It provides a seamless integration and collaboration across all product search facets. ### 20. mostly good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 05, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** Customer-friendly employees, good communication, regular check-ups with CSM **What do you dislike about SearchUnify?** There is no full substitution of all Zendesk KB related features, but hope SU will add some in the future (e.g. KB article templates + KB search from the Text field panel in ZD) **What problems is SearchUnify solving and how is that benefiting you?** We are trying to find and increase case deflection rate in order to let our customer find KB articles instead of ticket creation ### 21. SearchUnify team helps make things work. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan S. | Snr Manager Salesforce Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 22, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** The team that supports you to get the most out of the tools is amazing. **What do you dislike about SearchUnify?** I dislike how much manual tuning is required. These days I expect more A.I. from this kind of product. **What problems is SearchUnify solving and how is that benefiting you?** We are mainly trying to solve case deflection and relevancy. Surfacing a variety of content for consumption. ### 22. Getting more out of the Salesforce Knowledge experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 20, 2024 **What do you like best about SearchUnify?** Knowbler is a feature-rich editor that surpasses the native Salesforce editor. **What do you dislike about SearchUnify?** Additional support for markdown would streamline article creation. **What problems is SearchUnify solving and how is that benefiting you?** Knowledge management doesn't only require "managing" of articles, but you have to write them, too. Knowbler's editor is feature-rich and makes the writing process easier and more efficient. ### 23. SearchUnify Team Responsive and Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** All of the engineers, support team, and account team are extremely responsive and flexible with scheduling meetings at a convenient time for us. During a huge migration project, the team has gone beyond expectations to accommodate our shifting timeline and requirements. **What do you dislike about SearchUnify?** At this time, there is nothing I dislike. **What problems is SearchUnify solving and how is that benefiting you?** Federated search for our customers and internal support teams, data analysis regarding our knowledge base effectiveness, and potential content gaps. ### 24. Robust Search Engine at Fraction Cost **Rating:** 3.5/5.0 stars **Reviewed by:** Karthik P. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 20, 2024 **What do you like best about SearchUnify?** Engineering team is superior and implementation Support is great **What do you dislike about SearchUnify?** Search Unify UI can be better, looks old school **What problems is SearchUnify solving and how is that benefiting you?** It helps our users to search for the content they need across multiple applications ### 25. Empowering Community with SearchUnify: A Game-Changer for User Self-Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** June 02, 2023 **What do you like best about SearchUnify?** As a Community Leader, I’ve seen many search solutions come and go, but nothing has impacted our user experience like SearchUnify. This powerful tool has revolutionized our community’s search functionality and fundamentally enhanced our self-service offerings. What stands out the most about SearchUnify is its ability to improve the self-service experience by intelligently suggesting similar questions. This feature is brilliant, harnessing the power of AI to direct users to relevant content even when their search terms may not match exactly. The result? Our community members are getting the answers they need faster and more efficiently. Interestingly, ever since we implemented SearchUnify, our search volume has increased. This could be a testament to the ease and efficiency of the tool, encouraging more users to utilize our self-service channels. The search solution is so intuitive that it brings our users back repeatedly, maximizing their utilization and satisfaction. SearchUnify's versatility is another significant advantage. We're using it for our community and across multiple platforms - our documentation portal, YouTube, support portal, and even our learning platform. Thanks to this universal search tool, no matter where our users are, they can find the information they need. It has unified our content strategy, promoting consistent, accurate, high-quality self-service across platforms. As we look ahead, we're excited to explore SearchUnify's potential in aiding case deflection. We see a significant opportunity to reduce the volume of support cases by driving more users toward effective self-service. Once we successfully integrate this aspect, we hope to quantify these deflections regarding the dollar amount saved. This will demonstrate the tangible ROI of SearchUnify and prove its long-term strategic value to our community and the organization. In summary, SearchUnify is far more than a search tool for us; it's a vital component of our community infrastructure. It fosters a self-service culture, guides users to the information they need, and supports our community across various platforms. We can't wait to unlock more of its benefits in the future. I wholeheartedly recommend SearchUnify to any community leader looking to enrich their self-service experience and elevate their user engagement. It's an investment that promises excellent returns in today's digital-centric world. **What do you dislike about SearchUnify?** There is not much to dislike. There is a lot for us to do to make this tool better, no doubt about it. I am looking forward to utilizing the tool to its full capabilities. **What problems is SearchUnify solving and how is that benefiting you?** With SearchUnify at our helm, we're innovatively addressing a critical business challenge - empowering self-service across multiple platforms through seamless search capabilities. Our ultimate goal? To ensure our users access the specific content they need, no matter which platform they find themselves on. SearchUnify's comprehensive solution provides remarkable benefits to our users on a constant quest for swift and accurate answers. By facilitating instantaneous access to the right information, we're augmenting user experience and building a robust self-service ecosystem. This ingenious solution is also a boon for our business as it aids significantly in case deflection. By enabling users to find answers independently, we're reducing the influx of support tickets, thereby optimizing our resources and enhancing operational efficiency. SearchUnify is a conduit for better user experience and a more streamlined business process. It's our solution to navigating the complexities of multi-platform search, helping our users and our business to thrive in this digital age. ### 26. Great company and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 28, 2023 **What do you like best about SearchUnify?** The Product is great, allowing Search results from different sources. The team are very professional and also willing to help and do extra efforts to make the customer happy. **What do you dislike about SearchUnify?** Some actions/logs are hidden 'under the hood' and you need Searchunify team to help. They do help but it makes things slower. Also upgrading is not easy and requires SearchUnify team's help too. **What problems is SearchUnify solving and how is that benefiting you?** Searching from different systems and showing it in Salesforce Community and Salesforce Case page too. ### 27. Fast implementation and continued support for expanding business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn K. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2023 **What do you like best about SearchUnify?** Successful implementation in 9 days! They have continued to work with us to expand our process of indexing content as the needs of our business expanded. **What do you dislike about SearchUnify?** Because of our implementation of MadCap Flare, we needed to use a workaround to connect to our content. **What problems is SearchUnify solving and how is that benefiting you?** Provides us with a federated search tool to index our content from Salesforce, Litmos, and MadCap Flare. The administrative tools that allow us to easily report on support case deflections has been much easier to use than Coveo. ### 28. Refreshingly easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 20, 2023 **What do you like best about SearchUnify?** Very powerful tool that has been easy to dive into. The customer service team at SearchUnify makes themselves very available for ad-hoc dives into functionality. I love the Search Analytics dashboard -- the deflection numbers are straightforward and a breeze to report on. Our support analysts very much prefer the Knowbler content creation user interface. **What do you dislike about SearchUnify?** I'm sure there is functionality we haven't tapped into yet. But, everything we are ready for, the team has been able to provide. **What problems is SearchUnify solving and how is that benefiting you?** Federated search, knowledge content creation, self-service success reporting ### 29. Good integration of Search Unify with our Salesforce Experience Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Vanitha C. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** February 06, 2024 **What do you like best about SearchUnify?** Pricing, capability, search unify integration team **What do you dislike about SearchUnify?** Some features are not yet available, they should be on the SU roadmap **What problems is SearchUnify solving and how is that benefiting you?** Federated search experience, all from one platform ### 30. Nice application for quick implementation cum user adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** January 16, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** The benefits it brings on to the table with short implementation **What do you dislike about SearchUnify?** Some of the underlying implementations cause delay in response / improper UI for admins etc. **What problems is SearchUnify solving and how is that benefiting you?** Case Provides an ability to search and filter the results to end users for self-solving their frequently occurring issues instead of raising a support ticket and waiting for an agent to respond. ### 31. Great Product. Great Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** August 25, 2023 **What do you like best about SearchUnify?** SearchUnify is very customizable and has a very user friendly admin console. We've been able to greatly expand the searchability of our content and easily update configuration along the way. Most notably, the SearchUnify team has been supportive and willing to assist with each step of the way. **What do you dislike about SearchUnify?** There is not much to say about what doesn't work well with SearchUnify. If anything, the complexity of our content can cause our users to facet themselves out of content. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify has allowed us to bring together content from eight different sources into the same search interface. We've increased self-service rates and case deflection. ### 32. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Yesenia S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 21, 2023 **What do you like best about SearchUnify?** SearchUnify has an excellent support team that is responsive and helpful whenever we have had issues. I like that the admin panel for managing our product is easy to use. A lot of customization can be done if needed to meet specific use cases, but a lot of the out-of-the-box functionality is great on its own. **What do you dislike about SearchUnify?** The initial set up of SearchUnify can take quite some time but makes sense considering all the data that needs to be indexed and linked correctly. You'll need an admin that can dedicate the time to perform search tuning and analyze the data. It's not something you can just set and forget. **What problems is SearchUnify solving and how is that benefiting you?** It's helping our customers find what they need faster without clicking through the entire site. This is beneficial for us because it is helping us improve relevancy in our success center. ### 33. Good Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** February 20, 2024 **What do you like best about SearchUnify?** They are providing best Customer Support and The response for the ask and handled quickly **What do you dislike about SearchUnify?** There are good for now, I don't see any issues with the team **What problems is SearchUnify solving and how is that benefiting you?** Makes our article search easier ### 34. Innovative Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** July 26, 2023 **What do you like best about SearchUnify?** I highly recommend working the Search Unify and Grazitti team. They are exceptional partners who consistently go above and beyond to innovate and create solutions within Salesforce for our team. Their forward-thinking approach and ability to leverage Salesforce’s features have greatly streamlined our processes and boosted our productivity. Their dedication to staying updated on the latest Salesforce developments ensures we always have the most efficient tools at our disposal. Their contributions have been invaluable. **What do you dislike about SearchUnify?** I'll share this feedback directly with the teams if I have any. **What problems is SearchUnify solving and how is that benefiting you?** Insight generation, community and Knowledge management, sales force requirement customization, and scalability. ### 35. Helps to easily spin up the search for our customers and internal agents **Rating:** 4.5/5.0 stars **Reviewed by:** Roxanne H. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 16, 2023 ### 36. Very responsive team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 11, 2023 **What do you like best about SearchUnify?** The implementation and customer success teams are very responsive. We are new to the tool. However, whenever we have questions or issues, the team acts as the experience. **What do you dislike about SearchUnify?** Requires pretty regular tweaking and monitoring to keep improving deflection **What problems is SearchUnify solving and how is that benefiting you?** Providing unified search experience so users are not having to navigate to multiple repositories ### 37. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** January 02, 2024 **What do you like best about SearchUnify?** The team at SearchUnify is super helpful. Whether it's helping with integration or teaching new features, I'm thankful for their help and onboarding. **What do you dislike about SearchUnify?** The UI could potentially be improved to increase ease of use. **What problems is SearchUnify solving and how is that benefiting you?** Federated search ### 38. Knowledge Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2023 **What do you like best about SearchUnify?** The easiness of the tool and the way it gives us the option to evaluate report and create our own customizations. The support and CSM are amazing and always ready to help. **What do you dislike about SearchUnify?** We are a company of multiple products, so we need more customization than many organizations, sometimes it works and sometimes it doesn't. SU needs to find ways match companies niche and create customization which is easier to get. **What problems is SearchUnify solving and how is that benefiting you?** SU is helping us in displaying right resources when needed and helping with our case deflection. ### 39. Developing dynamic content services through collaboration and technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Garrick G. | Technical Community Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** October 29, 2023 **What do you like best about SearchUnify?** Highly customizable software Responsive teams **What do you dislike about SearchUnify?** Data overload Analytics and configuration tools can be overly complex **What problems is SearchUnify solving and how is that benefiting you?** Combining content sources into one search experience. Enables our customers to self serve. ### 40. Has potential, but difficult to manage **Rating:** 3.0/5.0 stars **Reviewed by:** Cyrus B. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 13, 2023 **What do you like best about SearchUnify?** Lynette and Mohit have been very helpful. **What do you dislike about SearchUnify?** It involves a lot of components, which require time and effort to use, especially for first-time users. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify helps the company to improve our case deflection ### 41. Expanded search breath significantly, good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** August 09, 2023 **What do you like best about SearchUnify?** Our Support Site is now about to offer our customers a much broader depth of applicable resources we could not otherwise deliver on the platform. **What do you dislike about SearchUnify?** I haven't found the reporting functionality to be intuitive to work with. **What problems is SearchUnify solving and how is that benefiting you?** Our customer support site is now able to index needed resources found on other platforms, delivering a much broader result list to our customers. Specifically, we had been unable to incorporate our video catalog in search results, and now they display for our users to have greater access to self service learning and we have seen a significant increase in usage of this video content. ### 42. SearchUnify Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** December 13, 2023 **What do you like best about SearchUnify?** Innovative product; Customer Success Rep responsive and passionate about supporting us, the client **What do you dislike about SearchUnify?** Lacks robust reporting; Implementation was challenging given the complexity of our needs **What problems is SearchUnify solving and how is that benefiting you?** Curating content from multiple content sources and serving up to end users with convenience ### 43. Overall good but there is a lot of scope for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Sujitha R. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** Analytics and user journey is very insightful **What do you dislike about SearchUnify?** Search relevancy must improve and the return time for the search can be reduced! **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify addresses a range of challenges related to information retrieval, content management, and user support. ### 44. Enabled Fed search using Search Unify **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** January 23, 2024 **What do you like best about SearchUnify?** Appreciate the responsiveness and the way they conduct the business **What do you dislike about SearchUnify?** Facing hiccups during production releases. **What problems is SearchUnify solving and how is that benefiting you?** Case deflection ### 45. Unified approach for driving customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** November 06, 2023 **What do you like best about SearchUnify?** The support for integrating all kinds of knowledge sources and LLM's making it possible to search relevant results. **What do you dislike about SearchUnify?** The metrics can be customized as per the use case. **What problems is SearchUnify solving and how is that benefiting you?** The tracking of customer experience via the support portal. Making decisions on the focus areas for knowledge both for customers and engineers. ### 46. Search Unify has been so helpful and responsive as I have learned **Rating:** 4.0/5.0 stars **Reviewed by:** Gretchen C. | Enterprise Support Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 15, 2023 **What do you like best about SearchUnify?** SearchUnify as a tool is comprehensive and easy to use, particularly with the advice and guidance I have gotten from Lynette. **What do you dislike about SearchUnify?** The only downside for me has been my past experience did not lead me directly to this role so I have had a lot to learn. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify is helping to drive down our self help rate for our customers. ### 47. Excellent product and support. I've always receive exceptional help form the SeachUnify team. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Director Support Operation, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SearchUnify?** I like the ability to have a Taxonomy that spans all my data sources. I like the filter capabilities, and the ability to have differently configured search bars. **What do you dislike about SearchUnify?** Article refresh time could be shorter so newly created articles are searchable and findable by other support agents. Other App options would be nice as well (Pop-out with custom sizes). **Recommendations to others considering SearchUnify:** You may need to do some heavy customization if you're running KCS with Zendesk **What problems is SearchUnify solving and how is that benefiting you?** Federated Search across all my content sources and search tracking for deflection We're just getting the KCS process started, but I'm hoping this will help deflect customer support tickets and give us insight into other types of self service content we should be exposing to our customers. ### 48. Invaluable product and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 30, 2022 **What do you like best about SearchUnify?** The product is invaluable and resourceful in how we deliver content to our users and clients from other integrated applications. The customer service is great. They are very responsive, resolving issues promptly and flexible with recommendations as well as meetings. They seem to cater to and care about their clients and their specific needs. This has built a good and valuable relationship. **What do you dislike about SearchUnify?** The product could use a few more customizable features and items for enterprise clients. As grow and acquire companies, we need to be able to adapt to other platforms of publishing information. **What problems is SearchUnify solving and how is that benefiting you?** It's given us the ability to separate content resources and security options for our clients that other applications cannot do while keeping the content localized and yet connecting our solutions. Also, the data insights reporting on the workflow of how our clients use is very important. ### 49. Great partners for Search! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** March 30, 2023 **What do you like best about SearchUnify?** The SearchUnify team! Search Unify has been an integral partner in the development of Vlocity Success Community over the years. The Grazitti Search Unify solution has deflected thousands of customer support cases to allow our partners and customers to quickly locate the content they need. **What do you dislike about SearchUnify?** We are satisfied with our SearchUnify solution. **What problems is SearchUnify solving and how is that benefiting you?** SearchUnify provides search for our community site. ### 50. Search Unify Is Crucial to Ticket Deflection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2022 **What do you like best about SearchUnify?** Search Unify provides better and more nuanced searching capabilities for internal and external users than what is offered by Salesforce Knowledge and Community out of the box. It gives us major insight into what clients are searching for, allows us to boost relevant and trending content, and pull insights as to how many tickets our content is deflecting from our Service team. **What do you dislike about SearchUnify?** Wish we could more easily surface in the SU interface the specific users who are visiting our external Help Community and taking various actions (submitting a case without searching or viewing an article, for example) so we could easily target enablement campaigns to them. **What problems is SearchUnify solving and how is that benefiting you?** Ticket deflection, enabling self-service, data insights related to user behavior and deflection, ROI, sourcing content from across the organization (Knowledge-Centered Service approach), ## SearchUnify Discussions - [What is SearchUnify used for?](https://www.g2.com/discussions/what-is-searchunify-used-for) - 1 comment - [View SearchUnify pricing details and edition comparison](https://www.g2.com/products/searchunify/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+18%3A56%3A19+-0500&secure%5Bsession_id%5D=03c17db1-18b1-4ecf-a506-dd6ec3d6bf88&secure%5Btoken%5D=413abab9aafd9f8007f9e79d5acd78b557eeb10015752e3d711ea9249564e48a&format=llm_user) ## SearchUnify Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top SearchUnify Alternatives - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,092 reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) - 4.7/5.0 (330 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,261 reviews)