--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 707 scale: '5' date_modified: '2026-07-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 707 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. (84 reviews) - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. (60 reviews) - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. (46 reviews) - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. (27 reviews) - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. (32 reviews) - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. (29 reviews) - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. (21 reviews) - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. (21 reviews) - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Dialpad for the most part is awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher C. | Brokerage intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Dialpad Support?** Easy of seeing who is calling and the ability to transfer calls merge calls. It is way better than software I have used in the past. **What do you dislike about Dialpad Support?** The only huge downfall I have with Dialpad is my wireless headphones disconnect a lot. It's not all the time but sometimes several times a day. **What problems is Dialpad Support solving and how is that benefiting you?** Making calls easier able to handle all our clients call in a given day. ### 2. Much better tool compared to previous! **Rating:** 4.5/5.0 stars **Reviewed by:** Rob H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Dialpad Support?** We recently moved to Surfboard and it's already so much better than our old WFM tool. As a TL it's UI & functionality makes it easy for me to manage my team as well as giving me great visibility on other teams! Plus the Slack/Gmail/HR software integration make everyone's lives easier! **What do you dislike about Dialpad Support?** The logging in steps requiring me to declare my organisation is a little clumsy and feels unnecessary but other than that I am yet to discover anything I overtly dislike. **What problems is Dialpad Support solving and how is that benefiting you?** Managing absences are now much easier as the integration between Surfboard and our HR platform allow us to only need to request leave in one place whereas before there was duplication of work. ### 3. Great software/tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Dialpad Support?** We've been using Surfboard for about 2-3 months now and it's proven better than our previous tool. Our execs are finding it easy to navigate and use. We as a team are enjoying the visual layout of Surfboard as well. I love that it's synced with our calendars and our meetings are automatically updated on the rota once added to our calendars. The Surfboard team are also really supportive and are constantly aiming to meet their client's needs. Looking forward to seeing what else is in store and what's next to be implemented to make this tool even better! **What do you dislike about Dialpad Support?** The team are aware of our additional needs and have confirmed these are being worked on. So there's nothing I can say I dislike at the moment. **What problems is Dialpad Support solving and how is that benefiting you?** Ease of use and better visibility for execs, Team Leads and managers. It's been quite helpful having the rota synced to our calendars as well as slack to show the status of the execs without having to check the rota. ### 4. I've had an easy and smooth experience while using dialpad. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Dialpad Support?** I love the new trasncript feature which you can easily go back to and review the recap notes. **What do you dislike about Dialpad Support?** Somestimes there is a delay when I speak back in forth with someone. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad helps me solve payment problems in which I have to contact the client. ### 5. very static on calls sometimes loud dial tones and ringing sound needing improvements on volume. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Support?** the dark theme setting is very useful..... **What do you dislike about Dialpad Support?** speed volume and ringing tone auto adjustments. **What problems is Dialpad Support solving and how is that benefiting you?** nothing is being resolved having difficuties daily having phone problems and also patients have a hard time hearing me almost every handful of calls taken during the day. ### 6. Amazing platform which does so much so simply!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Dialpad Support?** It's found a way to simplify and make the building of my shifts so much easier than before. I don't have to do the same thing over and over again and this is all automatic. I was able to integrate surfboard into our existing tools with one button connections and I'm impressed by how attentive their team is to all my questions. I am using this every day! **What do you dislike about Dialpad Support?** There's some small bugs which I would appreciate if they could fix. **What problems is Dialpad Support solving and how is that benefiting you?** Building a high quality shift schedule which automatically gives my agents the right task at the right time, with minimal effort from me. I feel like I've written myself out of a job! ### 7. Huge Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Dialpad Support?** Surfboard has saved me many hours of manual, mundane editing, along with minimising the risk of human error. The layout is great. It's also very easy to use and took me very little time to learn how to build in the logic **What do you dislike about Dialpad Support?** I'm waiting on a few more features to be released, such as manually adding in holiday / sickness and a full diary view for all surfers. These are the only features missing at the moment that are causing us issues (but minor at that) but I hear they're in the works **What problems is Dialpad Support solving and how is that benefiting you?** Time saving. Reducing human error. Professional. ### 8. Dialpad is one of the more organized and reliable platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** My favorite little thing about dialpad is that it allows you to organize our different call centers by what we need, sales or service very convenient and reliable. **What do you dislike about Dialpad Support?** Sometimes connectivity issues is an issue **What problems is Dialpad Support solving and how is that benefiting you?** It allows me and my team to keep our calls organized as well as keeping a detailed history of our past calls/text messages ### 9. New to Dial Pad and loving it **Rating:** 5.0/5.0 stars **Reviewed by:** Linda A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The quickness and the way that the Ai Contact Center tries to resolves in an appropriate way. Its is easy to use and very easy to understand. They offer a solution as soon as they can. **What do you dislike about Dialpad Support?** There is not much that I have to complain about the Dial Pad Ai Contact Center. One thing that I can probably say about Dial Pad Ai Contact Center is that is should have more color coding the colors make everything look close together. **What problems is Dialpad Support solving and how is that benefiting you?** The only situation that I had with Dialpad was that my business email would not sync with my Dialpad account. I had to use my trainers email for a month before we were able to escalte it and get it solved ### 10. Used in two roles now and highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Holly T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Dialpad Support?** Its super clear for users and managers. In my previous role, if I ever needed help, Evla was there to support. Its great for everyday use and you can plan schedules in advance. **What do you dislike about Dialpad Support?** It can take a little bit of time up update on the sufer's side when the plan has been updates. **What problems is Dialpad Support solving and how is that benefiting you?** I know exactly what I need to be doing at all times of the day. ### 11. Recruiter **Rating:** 4.5/5.0 stars **Reviewed by:** Aksheta S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Dialpad Support?** It helps me to connect with people outside country. Its app works on phone and dekstop allowing us to receive and send messages and calls form anywhere. Great accessibility. **What do you dislike about Dialpad Support?** I find dekstop computer interface difficult to use. I have experienced times where there is no alert for a missed call or text message unless I check the application myself. **What problems is Dialpad Support solving and how is that benefiting you?** It has established a business phone, a voicemail and a family call in a moment of time. I love that we can text from web app. Apps are available for all the platforms. ### 12. Very Pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Zuanny C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** Is very easy to work on, you can have a very easy customer support. Is very easy to integrate **What do you dislike about Dialpad Support?** Currently it sometimes confuse or dont appear a message that has been send by a different person **What problems is Dialpad Support solving and how is that benefiting you?** Is helping us be in contact with the customer from our dealer in a pleasant way ### 13. The easiest way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** I love that it is so easy to search up a phone number and immediately be able to call or text, the interface is incredible! Very organized as well, with most recent messages on top of the list **What do you dislike about Dialpad Support?** I have not encountered anything that I do not like **What problems is Dialpad Support solving and how is that benefiting you?** No problems so far ### 14. I love the Ai **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dialpad Support?** The live transcript is easy to use and amazing **What do you dislike about Dialpad Support?** The mobile app is difficult to use and does not fulfill all needs. Needs better User interface. **What problems is Dialpad Support solving and how is that benefiting you?** Not having to listen to a recorded call and instead searching transcript for the portion i need ### 15. Dialpad seems alright for a smaller scale business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dialpad Support?** I love that supervisors get pinged if there is a certain phrase said or tone of the call. It gives us more eyes on the issues from callers. **What do you dislike about Dialpad Support?** I don't love that features we need cost extra. I also don't love that supervisors cannot pull any kind of call for the whole business, not just the call centers they're a part of. **What problems is Dialpad Support solving and how is that benefiting you?** Transcripts are super helpful to look at when needing just a key piece of information from a call. ### 16. It has been a rewarding experience, always easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Dialpad Support?** Easy to use, easy to create, and to deactivate **What do you dislike about Dialpad Support?** Sometimes the app on the phone fails, it auto-restarts on my phone. Maybe it's me. **What problems is Dialpad Support solving and how is that benefiting you?** So far there is no problem ### 17. The best calling app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Dialpad Support?** You can create groups with your team members and you can connect it with another apps **What do you dislike about Dialpad Support?** Sometimes the app freezes during a phone call **What problems is Dialpad Support solving and how is that benefiting you?** Is easy to create a new group with your coworkers ### 18. A great tool that facilitates daily tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Karen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The connection is great, which is essential for any company, the transcriptions are wonderful, even the ones in Spanish, they make it much easier to review the calls from a quality control point of view, in the same way, the recommendations at the end of each call help a lot so that we do not forget if we should do a follow-up or if there is something pending with each person we speak to. Lastly, the technical support team always goes above and beyond, technology is not 100% perfect, however when there is an error it is attended immediately with realistic expectations and concise answers. **What do you dislike about Dialpad Support?** Although not a major issue, the sound quality could benefit from improvement as it can be a bit bothersome at times. Once this is addressed, the overall experience with Dialpad would likely be enhanced. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is an essential tool for my company to maintain better quality control. It ensures that our company procedures are being followed correctly and also serves as a great reference for evaluating sales goals and good customer service ### 19. Got set up in less than a week and works perfectly for my team **Rating:** 5.0/5.0 stars **Reviewed by:** Louis B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Dialpad Support?** Has taken the stress out of managing schedules on the customer support side. Clean UX, team are working on new features the whole time **What do you dislike about Dialpad Support?** Not much really. Responsive team, very minor issues have been sorted fast **What problems is Dialpad Support solving and how is that benefiting you?** Basically, it's a pain in the ass to be managing tons of Google Docs to plan the customer service team's schedules. Much easier to just plug into Surfboard ### 20. Practical, but not complete **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Dialpad Support?** I like how simple it is to use. The mobile App is easy to use and very helpful. It's easy to transfer the call from one device to another without dropping the call. I like that I can still do communicate with my customer when I am away from my desk. I like that I can make outbound calls without losing my place on the queue for inbound calls (the previous dialler didn't have that option). **What do you dislike about Dialpad Support?** I don't know if Dialpad doesn't offer it or if it's my company that doesn't use it, but I miss having a more complete integration with Salesforce. I have used other diallers that offer email connection and Cadences. That is the thing I miss the most about using Dialpad. Cadences! **What problems is Dialpad Support solving and how is that benefiting you?** The best thing about the dial pad is that it is easy for me to go back on my conversation with a customer and read/listen to what was said. I like that the conversation pops up shortly after each call. If I forget to ### 21. Good app for call centers and data tracking. **Rating:** 4.0/5.0 stars **Reviewed by:** Noah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** That it has the voice AI so I can track back calls if needed. It also is pretty clean and organized to understand quickly. This is a great way to track calls and such. I also like how you can text on here. **What do you dislike about Dialpad Support?** There is not much to dislike. Sometimes I need to restart but I feel that it is normal to do that from time to time. Maybe have some more ability to customize to the users preferences through the settings. **What problems is Dialpad Support solving and how is that benefiting you?** Sometimes the wording. I do like how there are assist cards to help with commonly known things/issues customers have for certain products. It is nice that it pops up. ### 22. Surfboard made shift management super easy and there is more to come! **Rating:** 5.0/5.0 stars **Reviewed by:** Rahel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Dialpad Support?** It saved me so much time moving from shift planning in notion to shift planning via surfboard. I love all the new features they create and implement in record speed and made the tool even more valuable for us! **What do you dislike about Dialpad Support?** There is really nothing much i can say to be honest :) Feedback is always greatly appreciated and implemented! **What problems is Dialpad Support solving and how is that benefiting you?** Easy and fair shift planning, setting up daily activities which represent priority ranking for us - helps newbies a lot, and adherence tracking is super helpful! ### 23. Superb product which has made scheduling my staff so smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Dialpad Support?** It's so smart! There's an ability to handle all sorts of complexities - the one I like most is the different plans for shifts but also activities. Whenever we have a surge, I can apply a previously built plan over my current schedule and it's done just like that. **What do you dislike about Dialpad Support?** They're still a new company and if they had more, I'd definitely use more of it. They add a lot of features all of the time so I'm excited to see what comes next. **What problems is Dialpad Support solving and how is that benefiting you?** Scheduling my team, they're all on different contracts and like working different hours but Surfboard makes it easy to schedule them and ensure they're working on the right thing at the right time. It's so competitively priced too! ### 24. Surfboard has helped ease the process of scheduling in many spectacular ways. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Dialpad Support?** The ease of use, ever improving features, wonderful support from the account management team. **What do you dislike about Dialpad Support?** That I'm not able to tell the beginning and the end of the month during a transition week. **What problems is Dialpad Support solving and how is that benefiting you?** Time taken to schedule, decision making on scheduling based on forecasting. ### 25. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Danny S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Dialpad Support?** Quality of the calls without any lags or breaking of voice. it makes very easy to communicate with people across different countries. No oher apps provide this much of quality and good experience in conversations. **What do you dislike about Dialpad Support?** I dislike it when some times the notifications do not pop up. **What problems is Dialpad Support solving and how is that benefiting you?** It is solving the issue of connecting with people cross country, now with the help of dialpad we can connect cross countries withouth any charges. we can connect to friend and family living cross countries easily. ### 26. Made it possible to schedule freelancers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Dialpad Support?** We have part of our team that picks their own hours (students and working parents). We had spreadsheets and google forms to handle this before, resulting in at least 3 hours every Friday. Then right away in one click of a button Surfboard automated all of this, scheduling our freelance agents and the ones who work patterned hours. **What do you dislike about Dialpad Support?** It doesn't currently integrate with our telephony system which means we can't use their forecasting products but we're hopeful that will come next quarter **What problems is Dialpad Support solving and how is that benefiting you?** Scheduling freelance agents, shift scheduling, scheduling tasks during the day, performance monitoring ### 27. DialPad is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Support?** I get all y contacts and can modify them how I want **What do you dislike about Dialpad Support?** I dont have any dislikes of Dialpad Contact Center **What problems is Dialpad Support solving and how is that benefiting you?** I can see what I say during a call, and what my cusotmer is saying during a call ### 28. Surfboard Review **Rating:** 5.0/5.0 stars **Reviewed by:** Peter D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Dialpad Support?** I like the usabilty of the systems and the option available to have multiple schedules, this allows us quickly flip between this schedules based on the business needs **What do you dislike about Dialpad Support?** Nothiong to date, the Surfboard team are always on hand for any support needed **What problems is Dialpad Support solving and how is that benefiting you?** We used to run the schedule on Excel, which is far from ideal as the business scales, by using Sufboard we have much more control over our scheduling and are able to plan our time much more efficiently ### 29. Call Center Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dialpad Support?** The abilty to update Call Center Caller ID in minutes. **What do you dislike about Dialpad Support?** The monthly cost and that multiple settings need to be configured to use the extension successfully for outbound calling with recording. It is not really optimized for an outbound call center **What problems is Dialpad Support solving and how is that benefiting you?** To have remote workers change from call center to call center easily in the app and being able to update the Caller ID in minutes is great. ### 30. Surfboard Review - Whisker **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Support?** Getting to see weekly schedule breakdowns. **What do you dislike about Dialpad Support?** That Surfboard will generate breaks and lunches and it's never at good times for the employee. When trying to correct it, it will only work for a little while and then go back to horrible times. **What problems is Dialpad Support solving and how is that benefiting you?** It's helping our supervisors delegate proper times for breaks and lunches. I don't see much of a benefit as an employee. **Official Response from Shannon Ashley:** > Thank you for sharing your experience. Our tool lets teams customise their break scheduling rules to a time that suits them, it sounds like it isn't working out for your team right now, so your Customer Success Manager will reach out directly to help improve this experience for your team. Our product team will take your feedback on board for future improvements. ### 31. Dialpad AI helps you in very sector such as 1. transcript 2. Voicemail **Rating:** 5.0/5.0 stars **Reviewed by:** Apoorv G. | Talent Acquisition Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Support?** It helps alot in various things 1. Transcript 2. Voicemail 3. chat edditing **What do you dislike about Dialpad Support?** it works but sometimes it transcript words is wrong. **What problems is Dialpad Support solving and how is that benefiting you?** somethimes we send a wrong messages to candidate so we can edit that message. ### 32. Talk about efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Dialpad Support?** I find that using the contact centers helps me organize my different teams and identify where my calls are coming from. It allows me to enter the call more prepared knowing where the call is associated. It's beneficial in the sense that training new hires can see how and who is utilizing Dialpad and listen in on calls for training purposes. I like all the different options it gives you to sort calls. **What do you dislike about Dialpad Support?** It occasionally dials from the wrong group and can cause confusion. This has only happened a few times. I'm sure it was a bug and can be resolved easily. **What problems is Dialpad Support solving and how is that benefiting you?** It allows people in different departments to know where to forward specific calls. It allows us to give better customer service because the calls can be targeted to the customers' needs. ### 33. Better phones, better tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan R. | Marketing Director, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Dialpad Support?** DialPad made having a central hub for calls and client management easy. Call recording was easily accessable and call monitoring was a bonus. DialPad made it very easy to track team members calls and maintain client communications. **What do you dislike about Dialpad Support?** As a new user I spent a lot of time chatting with support to get solutions. The knowledge base is a great once you learn how to use it, but the search function is not the most intiuitive. Support seemed readily available and would offer a call back option to save your time. **What problems is Dialpad Support solving and how is that benefiting you?** Made tracking and maintaining client interactions simple. Call recording was easy to use and easy to track. This product helped our team give consistent messages to clients and work better together. ### 34. Great call center management for our application but it may not scale to enterprise. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Y. | Territory Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dialpad Support?** Dialpad AI Contact Center is leaps and bounds more user-friendly than the other system by Cisco that I have used in the past. Everything is in the cloud, which is great. Also, having your business number ring on your cell phone while working remotely is a game changer. **What do you dislike about Dialpad Support?** It works great for our team of around 100 reps in inside sales. I'm not sure if this could scale if we decided to roll it out to the rest of the business units. **What problems is Dialpad Support solving and how is that benefiting you?** We used to have an old-fashioned phone tree and had to call IT when we had issues routing phone calls correctly. It is all in the cloud, and we can troubleshoot in real-time. Also, this application saved us tons of time and money when transitioning to a remote workforce during COVID lockdowns. ### 35. DIALPAD for the FUTURE **Rating:** 5.0/5.0 stars **Reviewed by:** Robert O. | Patient Care Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Dialpad Support?** Responsive and Easy to speak with. Fast Turn Around Time **What do you dislike about Dialpad Support?** Queing time for the calls. Sometimes it would take three calls to get answered **What problems is Dialpad Support solving and how is that benefiting you?** Regarding the loss of my access due to the update ### 36. Staffing Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Samrat G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Dialpad Support?** It gives real time Ai suggestion to improve standards of service in real time. **What do you dislike about Dialpad Support?** It sometimes cause confusion by not understanding properly. **What problems is Dialpad Support solving and how is that benefiting you?** It Enhances customer relationship and increases agent efficiency. ### 37. Very Helpful Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Bree W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Dialpad Support?** This is helpful for all of my sales calls, We are all forgetful and this helps very much! **What do you dislike about Dialpad Support?** So far, nothing! It helps us keep consistent language **What problems is Dialpad Support solving and how is that benefiting you?** This is a benefit because it solves our inconsistency within our sales department ### 38. So easy and better than what else we saw **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Dialpad Support?** We can configure almost anything which we need; by different team member and team internally. Whether it's the breaks, or different experiences of the team. there's nothing we can't seem to do! **What do you dislike about Dialpad Support?** No issues, it works for us and our small team so nicely that we have no major faults. Somtimes there are odd things like the calendar events but they fix them for us really quickly **What problems is Dialpad Support solving and how is that benefiting you?** The team are always aware of what they need to do so, so we as managers spend less time organising and handling manual issues, preferences and queries because the tool builds everything for us automatically. ### 39. Great communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** gail g. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Dialpad Support?** Well organized, user friendlyand I love the reporting functionality **What do you dislike about Dialpad Support?** at times connectivity issues which disrupt business **What problems is Dialpad Support solving and how is that benefiting you?** ease of communication with customers and great text functionality ### 40. Moderate and good, efficient and with good raw data. **Rating:** 5.0/5.0 stars **Reviewed by:** Julian G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Support?** Friendly interface, and fast response from support. **What do you dislike about Dialpad Support?** Not enough filters in the analytics category. **What problems is Dialpad Support solving and how is that benefiting you?** Volume management. ### 41. Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Celeste U. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** Perfect registrtaion of phone calls, messages, voice mail, records **What do you dislike about Dialpad Support?** connect issue iternet problems make it small motion **What problems is Dialpad Support solving and how is that benefiting you?** Is fast service, excelence an easy communication ### 42. Efficient, Time saving, User friendly Tool!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacki D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Dialpad Support?** Surfboard helped me schedule a global team over 6 different shifts with numerous activities AND in different time zones, hassle free. The team at Surfboard are amazing **What do you dislike about Dialpad Support?** I cant say there is something I dislike, everyone in the team finds it effective **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard is helping me schedule the correct number of staff to ensure optimum coverage for our support centre 24/7/365 ### 43. An innovative modern way to organise the team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Dialpad Support?** Compared to how we used to organise the team (e.g. an excel sheet!!!), it's miles apart in innovation, technolog, efficiency and attractiveness **What do you dislike about Dialpad Support?** I would love to see a notification option when updating activities for affected surfers - e.g. a tick box - so the surfers are automatically informed of a change to their day **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard has recently introduced a filter so you can have just the online team visible at the top of the activities schedule - this has made a world of difference as someone who organises the team activities each day (barely any scrolling!) ### 44. Great all in one experience **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I like that we cn message and also call out and all the information for the customer is set up under one tab. Great way to look and even search information. Compared to other where the text and cal information is in different locations. **What do you dislike about Dialpad Support?** I would like the call centers to search by letter. We have many call centers so scrolling through it make it tricky for us to make sure we are selecting the correct one. **What problems is Dialpad Support solving and how is that benefiting you?** We can use one datbase for mutiple cities and also have each customer set up under one tab. So texting and sending agreements is easy to locate. We are able to easily nagaviate no matter how many reps we have in the system. ### 45. Good in idea, lacking in executiuon **Rating:** 2.5/5.0 stars **Reviewed by:** James D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2023 **What do you like best about Dialpad Support?** when it works, calls move smoothly and efficiently. AI doesn't do a great job of transcribing, but then, at this point, what AI does? **What do you dislike about Dialpad Support?** The desk app, and ESPECIALLY the phone app, radomly will - with no input from anybody - move online folks to offline. PHone does this all the time. **What problems is Dialpad Support solving and how is that benefiting you?** doesn't always keep online folks online, randomly moving folks to offline, or rarely, offline folks to online. Being taken offline with no calls coming in is a big problem. ### 46. Best application for International Calling, **Rating:** 5.0/5.0 stars **Reviewed by:** Dev S. | Talent Acquisition Specialist, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** It's very convenient and easy to use, been using it for the past five months now, and it has never disappointed me with any glitches or lag **What do you dislike about Dialpad Support?** Interface needs to be little more attractive along with the fonts **What problems is Dialpad Support solving and how is that benefiting you?** The inquiring support team has always been responsive with any guidance required ### 47. Improving with us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Dialpad Support?** They're on it with improvements, the software is constantly being improved to what we need it for which is awesome. It's user friendly and switching between admin and user is really easy **What do you dislike about Dialpad Support?** The software can be glitchy and take a long time to load which is frustrating, if multiple people are working on it at once it can cause issues - would be good to see other editing in real time **What problems is Dialpad Support solving and how is that benefiting you?** Being able to auto fill days saves so much time Having everyones blocks showing so nothing is missed ### 48. Sales Agent **Rating:** 4.5/5.0 stars **Reviewed by:** Desiree B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I like that the number I am dialing out from shows at the top of my screen. **What do you dislike about Dialpad Support?** Sometimes, when you are wrapping up, another call can slip through. **What problems is Dialpad Support solving and how is that benefiting you?** I like that it has caller ID, I love that you can set a certain wrap up time, in 15 sec increments. I love that I can go back to see my previous calls and there are reports that you can see if you are interested. ### 49. Transcribing calls better than I' ever could **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Support?** When I'm on a call, I'm terrible about taking notes. I take them, but reading and understanding what I wrote was a challenge. Te transcriptions completely solved that for me **What do you dislike about Dialpad Support?** Sometimes the wrong words are written, but not often. **What problems is Dialpad Support solving and how is that benefiting you?** Keeping up with requests and tracking conversations ### 50. The Dialpad is an awesome system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Dialpad Support?** The Dialpad is an awesome system to handle our work calls communications i dont think anyone can think of a replacement to this amazing APP im really happy with it because its ( Fast - Easy to use - nice layout ) its a very fast and easy to use APP its everything you could wish for in your work . **What do you dislike about Dialpad Support?** so far so good its perfect with me no lagging no issues and i hope it remain like this :) **What problems is Dialpad Support solving and how is that benefiting you?** The Dialpad is an awesome system to handle our work calls communications i dont think anyone can think of a replacement to this amazing APP im really happy with it because its ( Fast - Easy to use - nice layout ) its benefiting me to do my work fast and serve our customers with ease . ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+13%3A40%3A29+-0500&secure%5Bsession_id%5D=3d1ebd8e-fd67-4722-80da-3c313230a667&secure%5Btoken%5D=7ae5c274f12794ee8a720874af991a27e913b079f7ecfbd6be3a3a0ba34b3137&format=llm_user) ## Dialpad Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,593 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)