--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 707 scale: '5' date_modified: '2026-07-21' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 707 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. (84 reviews) - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. (60 reviews) - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. (46 reviews) - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. (27 reviews) - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. (32 reviews) - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. (29 reviews) - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. (21 reviews) - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. (21 reviews) - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Great support team as we continue to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad's support team is very helpful and responsive to our needs and questions. **What do you dislike about Dialpad Support?** There are limitations in what the support team can do without escalating. More often than not, they need to reach out to another department in order to help. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad support is helping us overcome issues that arise within operations relating to the platform or its function. ### 2. AQ - AI Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Anytime I have questions I can reach out directly to get those answers but also the Dialpad AI tool has been very helpful **What do you dislike about Dialpad Support?** Only dislike is the time frame to get a response some times but not a big issue. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to support our business whenever we need them to make sure our team have limited downtime ### 3. Dialpad is a AI Ticketing Tool that can be utilized even if not computer savvy for productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I appreciate Dialpad Support because they are excellent at response time, empathy and knowledge of the product and will stay with you until resolved. **What do you dislike about Dialpad Support?** The only thing I can state I dislike is the Customer Success Managers have a huge workload and you are only able to engage them once a month for feedback **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad solved the issue we had with SPAM and Anonymous callers, the history of our patient interactions thru transcript and recordings in English and Spanish and allows us to gage productivity of our Call Center Agents with the customized Analytics ### 4. Summaries have been very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Support?** I have not learned anything new since the last time! **What do you dislike about Dialpad Support?** Keep on improving customer support. Sometimes AI is not always correct **What problems is Dialpad Support solving and how is that benefiting you?** It's solving a little bit of a memory problem when you forget what you talked about on the phone at a glance. ### 5. Dialpad has been very easy to use from my perspective. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** the coaching hub and csat scoring are both phenomenal **What do you dislike about Dialpad Support?** True abandoned seems to only be found by filtering by queues, if i include main line it's a lot of hang ups almost right away. Now, that could be user error on our callers' part. **What problems is Dialpad Support solving and how is that benefiting you?** we did not know csat at all before. ### 6. Solid phone technology **Rating:** 3.5/5.0 stars **Reviewed by:** Emily D. | Director, Support and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Dialpad Support?** Easy to use and train a team on its features. Good tracking and data management. **What do you dislike about Dialpad Support?** Dialpad has expanded their integration options which makes it a competitive option. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad served as our main phone software which we used for customer service. ### 7. Dialpad Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Reviewed Date:** July 20, 2026 **What do you like best about Dialpad Support?** I really appreciate how well it integrates and collaborates with Google Workspace. **What do you dislike about Dialpad Support?** You end up chatting with a bot, and it’s difficult to get connected with a real person. **What problems is Dialpad Support solving and how is that benefiting you?** Integration and CNAM updates. The main benefit is that our outbound calls aren’t being classified as “possible spam.” ### 8. Our go to phone service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Fairly user friendly, especially for the CSRs that use it daily **What do you dislike about Dialpad Support?** Since we are a Service titan customer we have to utilize their tech support even though it is set up inside dialpad. I feel like utilizing Dialpad for set up support would be better as the set up is confusing on the front end **What problems is Dialpad Support solving and how is that benefiting you?** Daily phone answering and call recording. Having the history and phone recording have gotten us out of many situations where homeowners clain they were not told something or was told something different ### 9. Dialpad is a very good telephony system. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Immediate response. Whether they solve the problem or not, they at least make sure to hear you patiently and you are connected fast. **What do you dislike about Dialpad Support?** The lack of competent engineers who can solve issues **What problems is Dialpad Support solving and how is that benefiting you?** A lot. I'm not sure if i can pin point but then my experience has been quite satisfying ### 10. Easy and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I like the dialpad tool because it immediately transfers all data to the CRM **What do you dislike about Dialpad Support?** I dislike when it disconnects a call, either because of my internet or because of the system.. **What problems is Dialpad Support solving and how is that benefiting you?** It solves the communication barrier between customers, coworkers and allows us all to be able to effectively communicate. ### 11. Always ready to help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Works well, very user friendly. Am able to navigate the site well to find what I need. **What do you dislike about Dialpad Support?** Not really any issues, always find answers to my questions. **What problems is Dialpad Support solving and how is that benefiting you?** They are able to respond to any question and it allows me to continue work without having a long pause in communication. ### 12. Great for dialing! **Rating:** 4.5/5.0 stars **Reviewed by:** Alex P. | GTM Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have that pop-up on-screen has measurably improved the speed of onboarding. **What do you dislike about Dialpad Support?** SMS tracking is pretty difficult in Dialpad. We've had previous systems that were much more friendly for manager review, and automated programs. **What problems is Dialpad Support solving and how is that benefiting you?** We have a huge amount of outgoing dials. Being able to see timelines of when people are answering is great for planning out the day of a rep. ### 13. Account Manager - very useful when it comes to reviewing calls and remembering what was said. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Very helpful and quick to answer questions **What do you dislike about Dialpad Support?** I haven't came across any "dislikes" yet as we have only been using for about a month now. **What problems is Dialpad Support solving and how is that benefiting you?** None so far since we just started using Dialpad. I have seen a good many benefits since using. ### 14. It's great to get answers in a timely manner. Much appreciated! **Rating:** 4.0/5.0 stars **Reviewed by:** Erik J G. **Reviewed Date:** June 09, 2026 **What do you like best about Dialpad Support?** Being able to connect office phone to my mobile. **What do you dislike about Dialpad Support?** NA ..................................... **What problems is Dialpad Support solving and how is that benefiting you?** The workplace phone system integration has been beneficial. ### 15. A good software with lots of potential, if they solve their consistency issue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Whatsapp support was really quick, and now the AI support is good **What do you dislike about Dialpad Support?** They ask the same basic questions every single time, and it feels like they do so to avoid looking into the problem faster. They insist on specific call log references even when the issue is happening on every single call **What problems is Dialpad Support solving and how is that benefiting you?** Cuts down of software fatigue, since my reps can stay in SF and not have to move between platforms as much to do their job ### 16. IT Manager **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** chat, tier 2 escalation, and call in all available quickly. **What do you dislike about Dialpad Support?** Sometimes they don't listen when you already did the basics and we need to go to the next step. **What problems is Dialpad Support solving and how is that benefiting you?** Quick answers when needed with chat, email, escalation and knowledge base. ### 17. Dialpad Support is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Henry D. **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** The easy use and AI knowledge around framing the material to better use the product. **What do you dislike about Dialpad Support?** Live support would be a little nice, Human interaction drives the intent. **What problems is Dialpad Support solving and how is that benefiting you?** Helped me better frame my voicemails through naming suggestions for better flow. ### 18. Quick Resolutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I really love the AI chat agent. I am able to answer most of my questions there. When I do get transferred to a live agent, they are always quick to resolve the issue. **What do you dislike about Dialpad Support?** It can take quite a while to get connected to a live agent. Since I often have to wait, I typically navigate away from the page, and there is no notification to tell me when an agent does appear. **What problems is Dialpad Support solving and how is that benefiting you?** Mostly operational and reporting. ### 19. Useful, efficient, personalize it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** It is easy to use and most importantly, you can set it to your taste! **What do you dislike about Dialpad Support?** Nothing so far, it has worked efficiently **What problems is Dialpad Support solving and how is that benefiting you?** Settings, being able to put a pre-recorded voice message, since I'm sick and can't use my voice ### 20. Project is easy to use and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Easy navigate to get the support the sport's very friendly and knowledgeable product **What do you dislike about Dialpad Support?** I do not have any dislikes of Dial support **What problems is Dialpad Support solving and how is that benefiting you?** I needed to have external call transferring enabled and they needed to enable it on their end ### 21. Amazing experience and technology thus far. I am eager to learn more. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** They have been extremely responsive and helpful. **What do you dislike about Dialpad Support?** Nothing yet. They have done everything I have asked of them and have been extremely responsive. **What problems is Dialpad Support solving and how is that benefiting you?** How we can leverage technology and specifically AI to automate processes and maximize revenue generating opportunities. ### 22. Nice System To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Easy to search for what you are trying to figure out **What do you dislike about Dialpad Support?** I prefer to talk to a live person at times. **What problems is Dialpad Support solving and how is that benefiting you?** It's helping me figure out patterns of my customers calling, which helps me save time and resources. ### 23. Recruitment specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I enjoy the Ease of use with Dialpad and is saving history. **What do you dislike about Dialpad Support?** I have no issues thus far using Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** At the moment I have no issues. In the past they helped me with VM set up. ### 24. A+ Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** The support articles are stellar. They are full of USEFUL information and always provide what you are looking for. **What do you dislike about Dialpad Support?** Nothing so far at this point. I have experienced no issues. **What problems is Dialpad Support solving and how is that benefiting you?** SO MUCH USEFUL DATA! ### 25. Very Useful Calling Tool with Great AI Call Summaries **Rating:** 4.0/5.0 stars **Reviewed by:** Arkesh S. | Technical support manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Dialpad Support?** Very useful for calling purpose good ai integration like ai can generate call summary very useful features **What do you dislike about Dialpad Support?** If it can provide more features or integration with third party apps and mobile app UI can be improved **What problems is Dialpad Support solving and how is that benefiting you?** It makes client communication easier ### 26. Excellent platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad support offers helpful FAQ pages that I'm able to quickly access. **What do you dislike about Dialpad Support?** Sometimes I cannot find pages on specific difficulties I'm having. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to connect with people outside of my organization quickly. ### 27. A great tool without a lot of flukes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** It's easy, gives you an easy way to connect to collegeus, candidates and clients **What do you dislike about Dialpad Support?** You cant send any text messages, sometimes its handier to keep communication in one app **What problems is Dialpad Support solving and how is that benefiting you?** No problems ### 28. Early Adopter System **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Once a support person is engaged, most seem knowledgeable. **What do you dislike about Dialpad Support?** Online chat has no pop out and no audio notification. I have lost connection with dialpad support chat numerous times. Extremely frustrating when waiting for answers and the requirement to keep a window on top/in focus to manually need to glance at it to see an update/response/question. **What problems is Dialpad Support solving and how is that benefiting you?** Configuration changes or general support issues that are unresolved by searching documentation ### 29. It's a great tool! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** It is quick & responsive; it also works well in browser mode. **What do you dislike about Dialpad Support?** Some technical bugs, usually on the loading or refreshing, especially when used with an Auto-Dialer. **What problems is Dialpad Support solving and how is that benefiting you?** Sound Quality Performance. ### 30. Good product with lots of data to manage staff **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 29, 2026 **What do you like best about Dialpad Support?** Analytics to manage staff. Easy to use portal **What do you dislike about Dialpad Support?** Basic telephony functions such as ext# CID internally are lacking **What problems is Dialpad Support solving and how is that benefiting you?** Analytics to manage staff. Remote agents to assist with call colume ### 31. Always fast & kind w resolution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Quickness & resolution. Fast and most importantly help find a solution **What do you dislike about Dialpad Support?** Nothing that I have found in the few times i have used support **What problems is Dialpad Support solving and how is that benefiting you?** server or phone issues ### 32. I love it, the AI could be better but I'm a fan. of the workflow live transcriptions and process **Rating:** 5.0/5.0 stars **Reviewed by:** Marius C. **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I like the transcripts, ability to see them live on call **What do you dislike about Dialpad Support?** I don't have any dislikes with dialpad support **What problems is Dialpad Support solving and how is that benefiting you?** Conversation recapping, making sure noone "falls through the cracks" ### 33. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** great always there when you need them every time. **What do you dislike about Dialpad Support?** nothing really, not a lot of issues so far and the ones we have seen have been resolved. **What problems is Dialpad Support solving and how is that benefiting you?** law ### 34. Wonderful System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** It is easy to use. Has lots of features. **What do you dislike about Dialpad Support?** The amount of time it takes to transfer a call **What problems is Dialpad Support solving and how is that benefiting you?** Connection- it has helped me get connected ### 35. Good call connection with lots of data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Quick to respond, helpful, usually have the right answers **What do you dislike about Dialpad Support?** Sometimes feel like AI when you just want a real person **What problems is Dialpad Support solving and how is that benefiting you?** I don't usually have any here. ### 36. Always quick to answer a call when I need support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Integrations with Salesforce and Outreach **What do you dislike about Dialpad Support?** Sometimes it can take a little while for leads from SF to update contacts in dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** Speed to calling my leads. ### 37. Onboarding Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** We are new and find the interface easy to use once you look at the training. The onboarding team has been friendly and helpful to work with. **What do you dislike about Dialpad Support?** We had a small issue where one number ported early. The onboarding team worked with us to get a solution quickly. **What problems is Dialpad Support solving and how is that benefiting you?** Need a new phone system. Need a system that can type to our ticket system. ### 38. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Analytics, Ai enabled, sentiment analysis on customer calls, managers attention on escalations triggers. **What do you dislike about Dialpad Support?** End-users that are not tech savey in our organization are finding the navigations difficult ad often needs IT assitance. **What problems is Dialpad Support solving and how is that benefiting you?** Omnichannel (Email) is still in developmental stage and fully operational to go-live and start using from day 1. It needs tweek every non and then as we identify each issues one-by-one. ### 39. small kinks with connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Quick and easy to report issues needing attention **What do you dislike about Dialpad Support?** Response time is slow and info may not be stored **What problems is Dialpad Support solving and how is that benefiting you?** I have had "no routes found" issues ### 40. Dialpad is simple to use with reliable call quality and helpful AI features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** What I like best about Dialpad Support is how fast and knowledgeable the team is, making issues easy to resolve without back-and-forth. **What do you dislike about Dialpad Support?** There’s not much to dislike, but response times can occasionally vary during very busy periods. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support helps quickly resolve call, setup, and configuration issues, which minimizes downtime and lets me stay focused on my work without interruptions. ### 41. Real Human Support That Listens **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Dialpad Support?** They let you speak to a real person and not some AI customer service bot **What do you dislike about Dialpad Support?** There is often time a waiting period between the time I submit the initial request for support and the time I hear back from support. **What problems is Dialpad Support solving and how is that benefiting you?** helping explain dialpad and troubleshoot issues related to the app which streamlines my workflow ### 42. The Dialpad support team has been very helpful with troubleshooting and resolving issues quickly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** I appreciate the quick responses from the support team and escalating to Tier 2 support when necessary. **What do you dislike about Dialpad Support?** When calling into the Support phone number, if the hold times are too long, the call is routed to voicemail. This can be frustrating when needing to speak with a live representative for an urgent need and not having time to wait for a return call from a voicemail. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support has helped resolve several issues, including agents being stuck in wrap up status or being placed on RNA when the call does not connect or alert the agent. ### 43. Dialpad.ai is a Game-Changer for Hybrid Teams-- Intuitive, Smart and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Ishaan G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Dialpad Support?** What Stands out most about Dialpad support is how easy and seamless the entire experience is, from implementation to day to day use. Dialpad makes everything smooth- easy to use, quick to implement and very intuitive even for non tech users. Their customer support team is responsive and knowledgeable, aways ready to help. We in the team use Dialpad daily, and the range of features they assist with is amazing- like AI transcription, call routing, recording, screen sharing its impressive. Moreover its integration with tools like google workspace and slack was seamless, thanks to their guidance. Overall it's efficient, well supported and built for frequent use. **What do you dislike about Dialpad Support?** While overall solid response times can occasionally lag during peak hours, especially for nor non-urgent queries. Some advanced troubleshooting requires multiple follow-ups or escalations. Also while integrations are generally smooth, custom integrations or niche tools may need more support documentation. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad support helps us solve communication breakdown, slow internal support, and integration issues across remote teams. with their help, we have streamlined onboarding, resolved call quality concerns and quickly implemented by key features without relying heavily on internal IT teams. This has saved us time, improved team productivity and ensured our tools work together smoothly. The AI powers insights and responsive support have been especially helpful in keeping operations running without delays. ### 44. Dialpad support is usually outsourced and varies on whether it is quick or not **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** That it offers a chat function and you don't necessarily have to call in to get help **What do you dislike about Dialpad Support?** It can take a long time to get a response during certain times **What problems is Dialpad Support solving and how is that benefiting you?** I usually only use dialpad support when it is something basic. I prefer to go to my account rep for most issues ### 45. Its really good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** It never goes down . **What do you dislike about Dialpad Support?** Sometimes incoming calls don't ring . . **What problems is Dialpad Support solving and how is that benefiting you?** Receiving calls ### 46. I like Dialpad and all it's use cases. However I lacked the support on the onboarding side and now. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** The features and ease of use for my employees **What do you dislike about Dialpad Support?** It can take awhile for someone to get back to you. The online support doesn't seem to read the issue and lacks understanding. **What problems is Dialpad Support solving and how is that benefiting you?** Right now we are trying to figure out why some voicemails don't show up in Dialpad itself. ### 47. dialpad user **Rating:** 4.5/5.0 stars **Reviewed by:** Kayjay J. | office administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Dialpad Support?** Their support is top notch and everyone has been super friendly. Have yet to miss a call or message. So far it's been awesome! I'm very impressed. I signed up for the trial with no issues and had a quick sales call with them to verify features before I converted to a paid account. Been happy with DialPad after leaving RingCentral **What do you dislike about Dialpad Support?** . The only one thing I will say for SMS and MMS is that it is fundamentally not secure or reliable as it is not encrypted and doesn’t have bidirectional information sharing or delivery verification etc. **What problems is Dialpad Support solving and how is that benefiting you?** better integrations ### 48. Dialpad is a cutting edge platform designed to help your business grow. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Responsiveness. Dialpad support is just as good as professional services. **What do you dislike about Dialpad Support?** Dialpad support is great. There are no issues. **What problems is Dialpad Support solving and how is that benefiting you?** We have many healthcare centers nationwide. Having a consolidated call center along with our phone system is helping our facilities to be great and impactful in the work we do. ### 49. Seamless experience for agents and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Dialpad others comfortable options to customers on getting to the right agents. For agents it allows us clarity on our conversations thanks to the transcript AI. **What do you dislike about Dialpad Support?** Needs a stable device to be run smoothly. **What problems is Dialpad Support solving and how is that benefiting you?** Multiple call routing options so we can keep all the departments neatly organized. ### 50. Never had an issue and great tool to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Being able to have another number and use it as a work phone **What do you dislike about Dialpad Support?** No complaints. I just don't like how I pop up as spam at times **What problems is Dialpad Support solving and how is that benefiting you?** Letting me know when my texts are blocks. It helps because I can filter out people who have opted out ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+04%3A04%3A02+-0500&secure%5Bsession_id%5D=5bf0803a-91a4-4b62-af4e-3924ffed55a7&secure%5Btoken%5D=b7b5ca9deda7464ea51cdff8a1172684f77147b1d3e60a38425d974efa82dbf0&format=llm_user) ## Dialpad Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,593 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)