--- title: Darktrace / EMAIL Reviews meta_title: 'Darktrace / EMAIL Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Darktrace / EMAIL works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 39 scale: '5' date_modified: '2026-09-23' parent_category: name: Email Security url: https://www.g2.com/categories/email-security --- # Darktrace / EMAIL Reviews **Vendor:** Darktrace **Category:** [Intelligent Email Protection Software](https://www.g2.com/categories/intelligent-email-protection) **Average Rating:** 4.1/5.0 **Total Reviews:** 39 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Darktrace / EMAIL Darktrace / EMAIL secures email and collaboration by training exclusively on each organization’s own communication patterns, not shared threat intelligence. It builds a Unique Behavioral Profile for every user – spanning email, identity, DLP, and human risk – to catch novel phishing, business email compromise, and account takeover that signature-based tools miss by design. It’s recognized as a Leader in Gartner’s Magic Quadrant and in the 2025 Voice of the Customer for Email Security Platforms. Traditional secure email gateways and native protections rely on known threat intelligence, so they need a first victim before they can catch a new attack – and generative AI has only widened that gap. Darktrace / EMAIL takes a different approach: it uses Adaptive AI to build a Unique Behavioral Profile for every user, then detects deviations across inbound, outbound, and lateral mail and responds with precise, autonomous action. Key capabilities include: - Adaptive Email Security: Builds a Unique Behavioral Profile for every user across the full mail flow – inbound, outbound, and lateral protection, DMARC management, account takeover detection, data loss detection, and AI attack/GenAI visibility. Darktrace catches on average 17% of threats that leading SEGs miss on arrival. - Identity Detect & Respond: Adds autonomous response to account takeover – session termination and forced re-authentication – plus recovery and audit across email, SaaS, and cloud. - Email DLP & Collaboration Security: Suspicious emails are automatically quarantined, links are rewritten, and attachments are removed, extending detection with hold, redirect, and strip-sensitive-content response actions plus dedicated behavioral coverage across Microsoft Teams, Zoom, and Slack, all without interrupting legitimate business communication. - Adaptive Security Awareness Training: Personalizes training, phishing simulations, and just-in-time coaching to each employee’s actual behavior, with outcomes feeding back into the detection model to close the loop. For security teams, Darktrace / EMAIL reduces operational overhead by automating triage and response. Its Cyber AI Analyst provides contextual insights, while end-users benefit from clear, in-app narratives that explain why a message is suspicious – helping to reduce false phishing reports and improve awareness. Benefits for organizations include: - Coverage across email, collaboration, and SaaS platforms in one behavioral model. - Up to 90% less time spent triaging alerts, so security teams spend more time on higher-value work. - Native integration with Microsoft 365, Exchange, and Google Workspace that doesn’t disrupt mail flow. Darktrace / EMAIL is a Gartner Leader in both the Magic Quadrant and the 2025 Voice of the Customer for Email Security Platforms – recognition that tracks with what it actually catches: threats built for a specific business, not just known attack patterns. ## Darktrace / EMAIL Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **adaptive AI technology** of Darktrace, simplifying administration and enhancing security awareness. (2 reviews) - Users commend the **excellent customer support** from Darktrace, noting their responsiveness and helpfulness during implementation. (2 reviews) - Users value the **high detection efficiency** of Darktrace / EMAIL, ensuring minimal malicious emails slip through. (2 reviews) - Users appreciate the **high product quality** of Darktrace / EMAIL, benefiting from its reliability and AI capabilities. (2 reviews) - Users value the **reliability** of Darktrace, noting effective email protection and quality reporting features. (2 reviews) - Reporting (2 reviews) - Users appreciate the **clear and fast user interface** of Darktrace/Email, enhancing their efficiency in managing emails. (2 reviews) - Cost Efficiency (1 reviews) - Customization (1 reviews) - Cybersecurity Protection (1 reviews) **What users dislike:** - Users find Darktrace / EMAIL to be **expensive** , though they acknowledge its value and effectiveness compared to other options. (4 reviews) - Users face **poor integration** challenges, particularly with Outlook on Windows and Mac, affecting overall usability. (2 reviews) - Users find the **complexity of wording and descriptions** challenging, requiring specialized knowledge for effective use. (1 reviews) - Users experience **false positives** that may block desired emails, though releasing them is straightforward with Antigena Email. (1 reviews) - Users find **frequent software updates** to be boring and tedious, impacting their overall experience with Darktrace / EMAIL. (1 reviews) ## Darktrace / EMAIL Reviews ### 1. Self-Learning AI That Stops Threats and Explains Them Clearly **Rating:** 4.5/5.0 stars **Reviewed by:** 🐲 Silvio C. | Head of Information Security, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Darktrace / EMAIL?** for sure, I like the sel-learing AI that understand or norma email behaviour and stop threats. it integrates cleanly with our other defense systems, providing a clear, natural-language narrative, useful also for end users Darktrace / EMAIL delivers strong value as a second AI control for high‑impact scenarios (BEC, internal threats, novel phishing) when you measure outcomes like time to containment, false‑positive rate, and legitimate mail interrupted. It’s expensive, but the extra layer reduces breakthrough risk and manual toil, justifying the cost when well tuned and governed. In many cases, with targeted autonomy, solid baselines, and outcome metrics, it could even stand alone without adding complexity **What do you dislike about Darktrace / EMAIL?** What I "dislike" most about Darktrace/email is that it still neddes carefull tuning and governace. We mitigate with phased autonomy, baseline governance and workflow integration **What problems is Darktrace / EMAIL solving and how is that benefiting you?** It gives us a ture secnod layer control on emails: it runs in paralel with other tools, holds jonks, rewities links and neuttalizes attachment that look anomalous. ### 2. Simple Navigation and Clear Email Delivery Insights in Plain English **Rating:** 4.0/5.0 stars **Reviewed by:** Simon J. | IT Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about Darktrace / EMAIL?** It is simple to navigate - gives you all the detail and reasons in one pane, simple remediation if needs be - it has become out goto when we have any query on email delivery. The %age score when searching, allows you to narrow down rapidly on the problem email. Good plain English reasons behind any isse. **What do you dislike about Darktrace / EMAIL?** It uses Exchange Journaling in order to examine the email, post-facto to it's delivery. This means that payloads can be delivered and clicked before they are yanked from the mailbox. Also, leads to helpdesk tickets when people see notifications, but are then confused that they can't find the email. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** The 24 hour triage and remediation of potentially problem emails. We also use Microsoft's Defender E5 suite, but their engines often let potential issues through. Their AI intelligence behind often finds issues that normal scans don't. ### 3. Elite Enterprise Threat Detection with Autonomous Response **Rating:** 5.0/5.0 stars **Reviewed by:** Risaac D. | Supervisor, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **Describe the project or task Darktrace / EMAIL helped with:** Darktrace offers a comprehensive solution for enterprise threat detection with its autonomous response capabilities. It uses unsupervised machine learning to understand normal operations and provides real-time anomaly detection. However, the interface can be complex for new users, and the cost may be prohibitive for smaller organizations. **What do you like best about Darktrace / EMAIL?** Darktrace used unsupervised machine learning to learn normal operations without manual training. It also includes autonomous response capabilities to neutralize threats instantly. Its impressive 3D graphic visualizations effectively show threat paths and help with understanding what’s happening.

That said, the interface has a steep learning curve and can feel overwhelming for junior analysts because of the dense telemetry data. Customer support is generally fast and helpful, although full 24/7 Managed Detection and Response analyst overlays require premium support packages. Overall, it delivers excellent real-time anomaly detection and a fast time-to-respond, but onboarding typically needs a 2 to 4-week "learning phase" to reduce noise and false positives while its AI baselines the network. **What do you dislike about Darktrace / EMAIL?** Darktrace is an elite, highly proactive choice for enterprise security operations centers that need automated response mechanisms for unpredictable threats. However, its high cost, complex setup, and steep UI learning curve make it less ideal for budget-constrained or smaller organizations without dedicated SecOps teams. **Recommendations to others considering Darktrace / EMAIL:** Consider implementing a simplified mode for the UI or adding features to help navigate data better for less experienced users. Additionally, work on more consistent patches and updates. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Needs to maybe add a mode to simplify the UI, or add features to help navigate data better for more inexperienced users. Also needs to work on more consistent patches and updates. ### 4. Proactive Phishing Protection with Insightful, Low-Disruption Security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about Darktrace / EMAIL?** The best thing about Darktrace EMAIL is its ability to proactively detect and stop sophisticated phishing attacks that may bypass traditional email security tools. It gives me confidence that potential threats are being identified early, with useful insights and minimal disruption to users. **What do you dislike about Darktrace / EMAIL?** While Darktrace EMAIL is effective at identifying threats, I would like to see improvements in alert prioritisation and reporting clarity. It can sometimes be difficult to quickly distinguish between high-risk events and lower-priority findings, which may slow down investigations. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace EMAIL is helping to solve the growing risk of phishing, business email compromise, malicious attachments, and other email-based cyber threats. By automatically detecting and responding to suspicious emails, it reduces the likelihood of security incidents reaching end users. This benefits me by improving our overall security posture, reducing the time spent manually reviewing potential threats, and providing greater confidence that email-related risks are being identified and addressed quickly. ### 5. A Set-It-and-Monitor-It Approach to Email Security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Darktrace / EMAIL?** As someone who helps manage IT and security for our organization, Darktrace Email has been one of those tools that quietly proves its value almost every day. The biggest benefit for me is visibility. It gives us a clear picture of what's happening in our email environment and highlights threats that could easily be missed by users. What I appreciate most is that it doesn't just detect threats, it takes action. We've seen Darktrace automatically hold suspicious emails, lock malicious links, and stop phishing attempts before they ever become support tickets. That saves our team time and reduces the risk of someone accidentally clicking on something they shouldn't. The reporting is also excellent. Every week I can quickly review what was blocked, what trends are emerging, and which users may have been targeted. The threat explanations are detailed enough to be useful without being overly technical, making investigations much easier. Another thing I like is that Darktrace continues to evolve beyond just email protection. The security awareness and phishing training features they've discussed are a natural fit because they tie real-world threats to user education, rather than treating security awareness as a separate exercise. Overall, Darktrace Email has given me more confidence in our email security posture. No security product catches everything, but Darktrace adds another strong layer of protection and often catches things that would otherwise require manual review. From an IT administrator's perspective, it's been a worthwhile investment and a valuable addition to our security stack. **What do you dislike about Darktrace / EMAIL?** The biggest challenge for me is that there can be a lot of information to digest, especially when you're first learning the platform. Some alerts still require manual investigation to determine whether they're a real threat or simply unusual behavior. I'd also like to see more flexibility in the reporting and dashboard customization options. These aren't deal-breakers by any means, but they are areas where the product could continue to improve. Overall, the benefits far outweigh the drawbacks. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** As an IT professional, one of my biggest concerns is protecting users from phishing attacks, malicious links, spoofed emails, and other email-based threats that can lead to compromised accounts or security incidents. Darktrace Email helps solve that problem by automatically identifying suspicious messages and taking action before users have a chance to interact with them. I've seen it hold emails, lock links, and flag potentially dangerous messages that otherwise might have required manual investigation by our IT team. The biggest benefit for me is the reduction in risk and time spent responding to email threats. Instead of constantly reacting to potential phishing attempts reported by users, Darktrace proactively analyzes email activity and provides detailed context around why a message is suspicious. This allows me to focus on higher-value IT initiatives while still maintaining confidence that our email environment is being monitored and protected. I also appreciate the visibility it provides. The reporting and threat summaries make it easy to understand what types of attacks are targeting our organization and how effectively they're being mitigated. It gives me better insight into our overall security posture and helps support security awareness efforts across the company. ### 6. Great UI, Clear Block Explanations, and Reliable Filtering **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about Darktrace / EMAIL?** Very slick UI, great breakdowns of why things are blocked or filtered. SSO works well. Pricing is around the same as its competitors. Performance is good despite the occasional blip. **What do you dislike about Darktrace / EMAIL?** Integrations need to improve with other vendors. Would really like to see an integration with Crowdstrike for example. The way the app is hosted feels a little dated, as it seems to be a VM with a host dashboard you can look at, rather than a true SAAS solution with proper scaling. In fact a few times we have had scaling issues causing minor issues. Support is overall good but the support portal needs a bit of polish. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Constant false positives and false negatives are basically gone now. Massive improvement to that and we get insights into the reason things are blocked, which is helpful for the security team and the user base! ### 7. AI-Powered Email Security with Intuitive Investigations and Real-Time Response **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 06, 2026 **What do you like best about Darktrace / EMAIL?** Darktrace / EMAIL uses AI-powered detection and Self-Learning AI to identify phishing, BEC, and impersonation attacks that traditional email security tools can miss. The UI/UX is intuitive, making investigations easy, while its integrations with Microsoft 365 provide visibility beyond the inbox. The platform delivers strong performance through real-time detection and automated response, helping reduce analyst workload. From a Pricing / ROI perspective, it improves security efficiency and lowers risk without increasing staffing costs. The Support / Onboarding experience is straightforward, allowing organizations to realize value quickly **What do you dislike about Darktrace / EMAIL?** While Darktrace Email is very effective, the UI/UX can sometimes present large amounts of information, which may require additional analyst training to fully leverage. The platform’s AI-driven detections can also occasionally produce false positives. In addition, the product’s learning curve feels much steeper than expected. Integration works well, but extracting maximum value often requires integrating with multiple security tools. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace / EMAIL helps address the challenge of detecting sophisticated phishing, business email compromise (BEC), impersonation attempts, and other email threats that can bypass traditional email security controls. Its Self-Learning AI learns normal communication patterns and flags unusual activity in real time, helping stop attacks before they affect users. In our organization, it has reduced the amount of manual email investigation required, improved overall threat visibility, and enabled a faster response to suspicious messages. The platform’s automation and integrations with Microsoft 365 further enhance operational efficiency by lowering the risk of successful phishing attempts and reducing the security team’s workload, resulting in strong ROI and clear, measurable security improvements. ### 8. Autonomous Once Set Up, but Domain Blocking Could Be Easier **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 05, 2026 **What do you like best about Darktrace / EMAIL?** Once set up, it's pretty autonomous. I rarely have to go in and admin anything on it. The rule creation process is fairly streamlined, but still needed definition and guidance from the DT engineer. Integrating with Outlook was pretty easy, but we almost never use the app. **What do you dislike about Darktrace / EMAIL?** It's not always easy to just block a domain. You can list it as part of the domains to treat as a threat, but hard blocking and blacklisting is a little more difficult. The UI for the admin side is fairly routine and tablualr, it's not been designed to be a picture perfect UX. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** I work in a very small IT department and cover multiple bases, I don't have the time to be in my email protectioon software evryday, so this covers me and I have turned on full automation. The inbuilt and default AI is good enough for what I need, and it builds a pretty good picture of the user as it gains the experience. ### 9. Easy to Navigate, but Bundled Pricing Limits ROI **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Darktrace / EMAIL?** The interface is pretty easy to pick up, and a few screenshots do genuinely help get a few extra £ during budget time. The navigation is pretty intuitive. Onboarding was quick and fully supported. We ran in Review only for a month, then went live with Respond actions **What do you dislike about Darktrace / EMAIL?** ROI is less than a singular email dedicated SaaS. Having it bundled in, isn't the most cost efficient. The Outlook integration is decent, but doesn't seem to be useful on the mobile app Outlook, nor Apple Mail. History is limited to 30/90 days and performance can be a little slow. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** It's a pretty decent AI to pull unwanted email out of Inboxes, and does highlight possible phishing and scam attempts at impersonation. The main issue it solves is visibility on attacks ### 10. Effective Email Security with Customization Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Bradley W. | Cybersecurity Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Darktrace / EMAIL?** I liked that Darktrace/Email allowed us to secure our 'front gate' effectively, preventing nearly all phishing attacks we encountered. The customizability was a big plus, as it enabled us to build and tweak models as needed. One of the best parts was the ability to tune models appropriately, which gave us high confidence that attacks would be stopped. The account team was good too, and the integration was very easy with all the models being pre-built. **What do you dislike about Darktrace / EMAIL?** We're a small team, and managing the models and detections felt like it required a full on-SOC. Even though the account team was mostly good, we didn't get much assistance from them until it came to renewal time, especially for model tuning. We also spent a lot of time releasing held emails. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace/Email secures our 'front gate,' preventing nearly all phishing attacks with customizable models that we can tweak as needed. ### 11. Strong Spam and VIP Impersonation Detection, but Visibility Could Be Clearer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about Darktrace / EMAIL?** It blocks spam/suspicious emails. I saw that VIP impersonation is pretty common with my company and it picked those up properly. The recap email is useful too because it shows you the reason something was held. **What do you dislike about Darktrace / EMAIL?** I actually didn't know that I was on Darktrace until I got the email to leave a review for Darktrace from G2. Ironically that looked suspicious as well which I had to confirm the link and company were legit. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** I'm new to the company so don't know what problems other people have, but I do see emails impersonating high ranking personnel from the company with phishing type messages. I don't see them in my inbox now. ### 12. Powerful Performance with a Clean, Easy-to-Use UI **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Group IT Operations Director, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Darktrace / EMAIL?** The product is both incredibly capable and offers an easy to use, clean and clear UI. We find the performance to be excellent, particularly when interrogating large volumes of email or campaigns. Onboarding was easy and integrating the product with our existing email stack, as a predominantly Microsoft house, was very straight forward. **What do you dislike about Darktrace / EMAIL?** We don't see huge value in the post-login Dashboard pages with large portions of the screen given to charts with no click-through and limited visual impact. Strong but expensive product. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** It does a fantastic job of pruning and preventing malicious messages or message elements from reaching organisation inboxes. Tuning the platform is quick and remediating false-positives is very easy. ### 13. Proactive and Innovative Cybersecurity: Darktrace with AI that Detects and Contains Threats **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Italian using AI. **Reviewed Date:** August 20, 2026 **What do you like best about Darktrace / EMAIL?** Darktrace stands out for its innovation in cybersecurity, offering advanced solutions based on artificial intelligence that help organizations quickly identify and contain cyber threats. Its ability to adapt to the real behaviors of users and systems makes it a benchmark for proactive protection of digital infrastructures. **What do you dislike about Darktrace / EMAIL?** In my experience, Darktrace offers an innovative approach to cybersecurity, but I have also encountered some less convincing aspects. The cost of the solution is significant and can be a barrier for some entities. Additionally, the high number of alerts generated requires time and expertise to be correctly analyzed, with the risk of dedicating resources to false positives. I also found that some advanced features require a considerable learning period to be effectively utilized. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** In my experience, Darktrace / EMAIL has helped solve one of the main challenges related to email security: identifying sophisticated attacks such as phishing, impersonation, and account compromise that often evade traditional controls. I particularly appreciated the platform's ability to analyze users' habitual behavior and detect anomalous activities in real-time, helping the IT team intervene more quickly and reduce the risk of incidents. This has improved threat visibility and increased the overall level of protection for business communications. ### 14. User-Friendly UI, Strong AI Integration, and High Performance at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Darktrace / EMAIL?** The UI is very user friendly and appealing, the integration of AI works very well, and it is pretty affordable while still maintaining high level of performance **What do you dislike about Darktrace / EMAIL?** customer support could be a little quicker, could also use a little more in term of AI features and integration. Other than that, works pretty wellllll **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Initial Alert Noise and Tuning: During initial setup, the platform's self-learning AI generates high volumes of behavioral anomalies that require substantial tuning and IT intervention to suppress false positives.High Cost: Users and industry reviews frequently cite Darktrace products as expensive, which creates budget barriers for smaller organizations.Complex Implementation: Deploying and maintaining the ecosystem demands specialized skills and a significant learning curve during deployment.Evolving Threat Evasion: As highlighted on platforms like Reddit, opinions are mixed, with some security professionals and penetration testers reporting that behavioral anomaly detection can struggle to flag slow, deliberate lateral movements or "Living-off-the-Land" tools that closely mimic normal admin behavior. ### 15. Smooth Integration, Strong Protection with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about Darktrace / EMAIL?** Integration with our environment went really smooth. The service is really good at capturing malicious attempts on our organisation, in an easy interface for us as admins to get a good overview. **What do you dislike about Darktrace / EMAIL?** It's not easy to find anything to complain about when it comes to the service. We got good support, and high availability. The price is in the higher bracket. but we still feel that we get great output from this investment. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace mitigates the majority of phishing attempts on our organisation, without interfering with legit communications. Our users have clean and safe inboxes as a result of using Darktrace ### 16. Smart spam Filter That Stops Threats Before They Reach You **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Project Implementation Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about Darktrace / EMAIL?** The snap filter learns and will pretty much stop it before it gets to you. It didn't have many false positives. But it had some. Overall it was a positive experience **What do you dislike about Darktrace / EMAIL?** The interface. It is god awful and needs a lot of work. Its click this click that. Honestly give me a crayon and I will give you a better interface. Needs a lot of work **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Well... It's blocking all the unwanted stuff that might hit your inbox. It's a great system but the interface like I said is not great. But I would say it works ### 17. Excellent Spam & Phishing Filtering with Helpful Email Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about Darktrace / EMAIL?** Filters all spam emails and do not let any phishing emails through. It also send timely reminders to let me know there are emails awaiting my attention **What do you dislike about Darktrace / EMAIL?** Probably automatically block the repetitive emails from ending up in my darktrace inbox which will save users time. I've seen emails coming from similar IDs for genuine people. So If that could be blocked at the base pleaes **What problems is Darktrace / EMAIL solving and how is that benefiting you?** As a large business my company relies on Darktrace to filter unwanted emails and stop any malwares entering our company software. This benefits me by saving time and protecting my system ### 18. Powerful AI Email Security With a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2026 **What do you like best about Darktrace / EMAIL?** What I like most is that Darktrace / EMAIL catches threats our previous Secure Email Gateway consistently missed. Because the AI doesn’t rely on known signatures or reputation lists, it learns what normal communication looks like for each individual user and flags deviations. As a result, it can catch novel phishing attempts and business email compromise attacks that rule-based tools simply can’t detect. AI/Intelligence is where it genuinely stands out. The self-learning AI builds a behavioral baseline per user and per relationship, so it can identify when an email is impersonating a known supplier even if the domain looks clean and the content passes traditional filters. The Cyber AI Analyst also automatically triages and explains detections in plain language, which has reduced our SOC investigation time considerably. With AI-generated threat summaries, analysts spend more time acting on threats instead of piecing together what happened. UI/UX is clean and well organized. The email threat dashboard provides a clear view of what was detected, why it was flagged, and what action was taken, without requiring deep technical knowledge to interpret. When you drill into individual email detections, you get a clear visual breakdown of the signals that triggered the alert, which makes it easier to explain decisions to non-technical stakeholders. Integrations with Microsoft 365 and Google Workspace are native and straightforward to set up. Deployment via API doesn’t require MX record changes, which meant zero disruption to mail flow during onboarding, and that alone made the rollout politically much easier internally. Performance has been consistent, with detections happening in real time and autonomous response actions—like holding or rewriting suspicious emails—executing quickly without noticeable latency for end users. Support and onboarding were well structured. The deployment process was guided and fast, and the Darktrace team provided meaningful tuning support in the early weeks to reduce noise without sacrificing coverage. Pricing and ROI become clear quickly when you consider the cost of a single successful BEC incident versus the annual subscription. Since it catches threats that SEGs miss, the business case is straightforward. **What do you dislike about Darktrace / EMAIL?** My biggest frustration is the initial noise during the learning period. In the first few weeks, while the AI is building behavioral baselines, the alert volume is high and it takes real tuning effort to get the signal-to-noise ratio to an acceptable level. For smaller security teams without dedicated bandwidth, this onboarding phase can feel overwhelming. The autonomous response actions are powerful, but they need careful configuration. Out of the box, the sensitivity can be overly aggressive, and I’ve seen cases where legitimate emails were held or modified. That created friction with business users and eroded confidence in the system early on. Finding the right balance between catching threats and avoiding false positives takes longer than expected. UI/UX also has room to improve, especially around reporting. The threat dashboard is solid for day-to-day operations, but generating customized reports for executive or compliance audiences isn’t as flexible as it should be. Exporting meaningful metrics and setting up scheduled reports still requires more manual effort than it should. Pricing is on the higher end of the market, which makes it a tougher sell for mid-sized organizations comparing it with more established SEG vendors. The value can be there, but justifying the premium requires a clear understanding of the risk gap it fills—and that isn’t always easy to quantify upfront. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** The core problem Darktrace / EMAIL addresses is the gap left by traditional secure email gateways. SEGs are effective against known, commodity threats, but they’re often blind to novel attacks, sophisticated phishing, AI-generated spear phishing, and business email compromise that relies on clean domains and legitimate-sounding language. Darktrace helps close that gap by understanding context and behavior, rather than simply matching against threat intelligence databases. The most tangible benefit for us has been catching impersonation attempts that previously would have made it into inboxes. Attackers spoofing trusted supplier relationships or internal executives using lookalike domains now get flagged based on subtle behavioral anomalies, timing, language patterns, and unusual sending infrastructure, that a rule-based system typically wouldn’t catch. It has also reduced alert fatigue tied to manual email investigation. The Cyber AI Analyst automatically triages detections and provides plain-language explanations for why something looks suspicious, so our security team can focus on responding to real threats instead of spending time manually reviewing reported emails. That efficiency gain alone has made a meaningful difference to overall SOC workload. ### 19. Darktrace/Email’s “Pattern of Life” AI: Powerful Defense Against Spoofing & BEC **Rating:** 4.5/5.0 stars **Reviewed by:** Rick S. | AVP of Cybersecurity, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 11, 2026 **What do you like best about Darktrace / EMAIL?** What I like best about Darktrace/Email is its "Pattern of Life" approach to security. Unlike traditional gateways that look for known "bad" signatures, Darktrace understands the unique communication styles of our employees. We were specifically struggling with sophisticated spoofing attacks where external actors would impersonate our CIO to target junior staff. Since implementation, Darktrace has been highly effective at flagging these anomalies. It doesn't just look at the 'From' address; it recognizes that the behavior and intent don't match our executive's history. It has significantly reduced our manual triage time and lowered our overall financial risk from BEC. **What do you dislike about Darktrace / EMAIL?** While the AI is incredibly powerful, the management console (UI) has a steep learning curve. There is so much data available that it can feel overwhelming at first. It takes some time to learn how to pivot through the 'Cyber AI Analyst' views to find exactly what you're looking for. It’s definitely a tool for a 'pro' security team rather than a casual admin. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Because the AI learns the "Pattern of Life" for our executives, it instantly flagged emails that didn't match the CIO’s typical phrasing, timing, or sender metadata. It stopped the social engineering attempt before an employee could even reply ### 20. Great tool for catching and reviewing emails **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2026 **What do you like best about Darktrace / EMAIL?** Catches emails which Mimecast doesn't spot. Behavioural learning means it knows which senders have a relationship with recipients and can spot when an email is out of tone potentially meaning they've been compromosed. **What do you dislike about Darktrace / EMAIL?** Settings are spread across a few different admin panels. The support portal times out quite quickly so make sure to draft a response elsewhere or stay focused on replying. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Catching more malicious emails and helping to protect our data from being sent to the wrong person. Quickly and easily allows our IT staff to review links and attachments without opening them on their own machine. ### 21. In-Depth Email Search That Makes Finding Data Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about Darktrace / EMAIL?** The ability to do in-depth when searching for emails. You can be extremely specific with your search when looking for data, which in-turn makes finding what you need easier. **What do you dislike about Darktrace / EMAIL?** Sometimes the filtering system of emails can be a slight bit confusing, meaning you have to REALLY refine your search to the point it can become time consuming. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** It helps mediate any possible threats such as phishing and malware via mail, it also helps find any missing or held emails. This benefits us as it adds a level of security. ### 22. Darktrace’s Great UI and Integration Make Us Feel Safer at Work **Rating:** 4.0/5.0 stars **Reviewed by:** Bradley J. | 1st line engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 05, 2026 **What do you like best about Darktrace / EMAIL?** It makes me feel safe at work and I really like the UI and design of dark trace. It also makes my colleagues feel safer and integration is great for all round it work **What do you dislike about Darktrace / EMAIL?** The system could be more user friendly by making it easier to do certain things and making the UI more intuitive to the basic user and not aimed at an IT pov **What problems is Darktrace / EMAIL solving and how is that benefiting you?** The darkrace email system makes it very easy to keep up to date with possible breaches and it never misses anything that could cause me or my company harm ### 23. Solid and Reliable for Email Security **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola A. | Cybersecurity specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Italian using AI. **Reviewed Date:** August 19, 2026 **What do you like best about Darktrace / EMAIL?** I really like the User Experience of Darktrace/Email, I find it comprehensive. Additionally, the search bar offers progressively more complex functionalities, which is very useful. The overall structure of the product also makes it much more structured, solid, and reliable compared to others we have used. **What do you dislike about Darktrace / EMAIL?** I think the graphical interface needs improvements and I find the buttons for the various commands a bit confusing. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace/Email helps prevent cyber attacks, we analyze if new senders are dangerous and check for malicious content. ### 24. Effective Email Security with Minor false-Positives **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about Darktrace / EMAIL?** I like Darktrace/Email because it's easy to use and manage, which is a big plus. The setup was straightforward, and on Azure, it took maybe one hour to set up, followed by two months of tweaking. Its good blocking capabilities save time in our daily security operations by blocking suspicious emails before they reach users. **What do you dislike about Darktrace / EMAIL?** We experience a lot of false-positive blocking and need to manually unblock them. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** I use Darktrace/Email to detect phishing, impersonation, and viruses. It saves time in daily security operations, with suspicious emails blocked before they reach users. It's easy to use, manage, and set up, providing good blocking capabilities. ### 25. Intuitive and Efficient Email Security with Quick Support **Rating:** 3.5/5.0 stars **Reviewed by:** gaurav c. | Sales Manager **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about Darktrace / EMAIL?** I like Darktrace/Email because it's easy to use and has an intuitive service. The customer service is good, and they resolve issues super quickly. The UI is also good, making the overall experience smoother. **What do you dislike about Darktrace / EMAIL?** Na **What problems is Darktrace / EMAIL solving and how is that benefiting you?** I use Darktrace/Email for email security, helping secure my inbound emails. ### 26. Overly Sensitive and an Overcomplicated Email Release Process **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 04, 2026 **What do you like best about Darktrace / EMAIL?** Cool branding but not a good experience in general. **What do you dislike about Darktrace / EMAIL?** Way too sensitive (it might be a tuning from our side) and the mechanism for releasing emails is overly complicated. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Protecting our Email suite. I believe the integration within our wider security portfolio works which is of a benefit to the company. The protection must be good but overly coarse grained. ### 27. Darktrace email solution **Rating:** 5.0/5.0 stars **Reviewed by:** Danny G. | Slacker, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about Darktrace / EMAIL?** A large number of malicious email attacks are stopped or actioned with 100% ability to see and make adjustments as needed. **What do you dislike about Darktrace / EMAIL?** None in 3 years of use. Ok, one little quirk. If you have more than one filter you have to change the default selection from OR to AND which is little! **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Bulk inbound, BEC, numerous phishing vectors are all actioned or outright blocked automatically. ### 28. Powerful tool that can be adapted to your organasation **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Lead Support Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 23, 2025 **What do you like best about Darktrace / EMAIL?** Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you can instantly see if an email was held, delivered with a banner, or modified. Feels fast — the UI responds well and doesn’t slow you down when you’re investigating. Hardly anything malicious gets through — it's doing a solid job on detection. Gives confidence — we’re not constantly firefighting suspicious emails thanks to the automation. **What do you dislike about Darktrace / EMAIL?** Journalling approach causes issues with other integrations **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Protecting from harmful attachments Safelink protection helps with phishing. ### 29. Great email security solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 20, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Darktrace / EMAIL?** You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as an administer. In my experience thus far, false positives are very low. I also absolutely love the AI phishing simulation where it would scan inboxes and craft unique simulations. Also, the interface is just super cool. The customer support is excellent, you'd find that they're very responsive and helpful. I use this every day and it really makes my job easier. As far as implementation goes, the vendor was very helpful to get things configured in no time. **What do you dislike about Darktrace / EMAIL?** It's a bit pricey, but you get alot of value for the money. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Threat detection has been an issue for me before darktrace email, where manpower was low. As this is AI generated, it's like having an entire team of security professionals right there in the office resolving email security issues. I've benefited alot from this. Now i can focus on other tasks while darktrace does its thing! ### 30. A Powerful and Effective Email Marketing Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Franco M. | Project Manager , Manufacturing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2024 **What do you like best about Darktrace / EMAIL?** The software is machine learning enabled and supports AI. Use of Darktrace ensures email account protection and blocking of malware. Reliability of the product in reporting and end user warnings provision. Implementation of the software has minimal impact on our systems performance. Multiple device protection via a single subscription. Quality vendor support services and immense performance of the software. Availability of a multi-layer security and exceptional features. Tutorials and demos are always available for new users. Lower subscription fees compared to its competitors. **What do you dislike about Darktrace / EMAIL?** Regular software updates make the product boring and tedious. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace has enabled us to quickly examine and identify real and fake alarms. It has also played a huge role in data flow examination. ### 31. Takes time to learn but effective when up and running **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | IT Support Co-ordinator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 17, 2023 **What do you like best about Darktrace / EMAIL?** The system is fully configurable with the ability to open methods that a user can self serve their requests, or lock down the methods to keep the control within the Technology Team. **What do you dislike about Darktrace / EMAIL?** The service is certainly not the cheapest, but the positives outweigh the negatives. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Darktrace Email is reducing the risk in the business for rogue emails arriving into the business. The amount of spam emails has dropped significantly and the end user doesn't even notice the reduced numbers as they only receive the messages that are important to them. There is obviously a "grey area" where emails are in that middle space where the system isn't sure about the links or information that is contained in the message. In this instance, it replaces the links with a safelink that redirects the user to raise a support ticket to release the links should this happen in error - and the important part of this is that the system learns from the requests. ### 32. Last line of e-mail defense! **Rating:** 4.0/5.0 stars **Reviewed by:** Sandor I. | CISO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Darktrace / EMAIL?** This application is straightforward to configure and removes pretty much all the junk from a user's inbox. After using it for months, we have no complaints from our end-users and are receiving no reports from our end users regarding junk in their inbox! **What do you dislike about Darktrace / EMAIL?** The pricing of Darktrace products is always an exciting point to look at. Not really much to dislike, maybe the lack of functionality to integrate into the outlook application on windows and mac. However, this seems to be resolved in 2023. **Recommendations to others considering Darktrace / EMAIL:** Have a look at the other Darktrace integrations as well. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** We solved the issue that we did not want phishing emails ending up in the inbox of our users. We solved the issue to get insight into our email landscape, and we can intervene in that. How extensive was the exposure. How many end-users were targeted with this email? ### 33. Darktrace too complex for small IT department. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 26, 2024 **What do you like best about Darktrace / EMAIL?** The potential for darktrace to detect things is great. **What do you dislike about Darktrace / EMAIL?** The complexity of the wording and descriptions for events is difficult to understand. Would best be used by dedicated security IT person and not a jack of all trades IT department. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Intrusion prevention ### 34. Really good for identifying threats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 28, 2023 **What do you like best about Darktrace / EMAIL?** The visibility across the entire platform **What do you dislike about Darktrace / EMAIL?** A little on the expensive side for what is already protected by cyber security insurance **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Reduces our rate we pay for cyber insurance and keeps us more compliant ### 35. Block malicious emails without a pre-defined list **Rating:** 4.5/5.0 stars **Reviewed by:** Thijs W. | Cyber Security Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thanks for completing this review. **Reviewed Date:** February 23, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Darktrace / EMAIL?** The best part about Darktrace Antigena Email is that it works with AI. This makes the lives of security analysts much easier. Traditional email blocking solutions work with block lists where the known bad senders are collected. Antigena Email is able to block new threats immediately as it works with known behaviour. **What do you dislike about Darktrace / EMAIL?** Sometimes it will block something that an employee does want to receive. Usually those emails will be a bit suspicious so it's understandable that it blocks it. Fortunately it's easy to release emails and make learning exceptions within Antigena Email. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** We are solving a very important problem. No matter how well you train your employees on security awareness, mistakes will always be made. Antigena Email prevents these malicious emails from arriving, such as to prevent the employee from even being able to make a mistake. ### 36. Antigena Email **Rating:** 4.5/5.0 stars **Reviewed by:** Richard S. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2021 **What do you like best about Darktrace / EMAIL?** I love Antegena's ability to identify and block internally spoofed emails. **What do you dislike about Darktrace / EMAIL?** There aren't any dislikes for Antigena. It does exactly what we purchased it for and it does it well. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** We were having issues where our CEO's emails were spoofed. Employees would receive emails from the CEO requesting they call him, set up a wire, request funds, all kinds of things. We configured our email security appliance to block these emails but to no avail. Once we put Antigena in place, we successfully blocked spoofed emails. This was of great relief because senior management looked to us to resolve the issue. ### 37. Security Professional in a SOC team, working with Darktrace on a daily basis. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thanks for completing this review. **Reviewed Date:** February 23, 2022 **What do you like best about Darktrace / EMAIL?** Antigina is an effective, easy-to-use, second opinion defence system that ensures that if some phishing email is not blocked from Outlook/Microsoft, it will still detect it and block it. **What do you dislike about Darktrace / EMAIL?** There is no mobile UI or application of Antigena that can be managed remotely. It would be great addition which we can use when we are not physically in the office. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Antigina is an effective, easy-to-use, second opinion defence system that ensures that if some phishing email is not blocked from Outlook/Microsoft, it will still detect it and block it. ### 38. Great help for filtering malicious emails. **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro G. | VP of Information Security, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 14, 2022 **What do you like best about Darktrace / EMAIL?** It requires little human intervention to protect emails. **What do you dislike about Darktrace / EMAIL?** Console is sometimes a little bit complex. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Our previous mail filter product required too much human intervention and did not prevent automatically from unwanted and malicious emails. ### 39. Decent Product but Costly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 21, 2021 **What do you like best about Darktrace / EMAIL?** It does catch quite a bit of spam. The ability to lock links and not just block suspicious emails altogether is a plus. **What do you dislike about Darktrace / EMAIL?** The UI is just okay, pricing is expensive considering what traditional mail gateways provide. **What problems is Darktrace / EMAIL solving and how is that benefiting you?** Reducing the amount of phishing emails that pass Office 365 mail filter. - [View Darktrace / EMAIL pricing details and edition comparison](https://www.g2.com/products/darktrace-email/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-26+23%3A03%3A56+-0500&secure%5Bsession_id%5D=5c0d8b01-4617-497f-ab46-fe784d0c2796&secure%5Btoken%5D=0aea06246da8c7cddc00ab048829895bc00d032a5bd7b6a87988bd7f255cc77b&format=llm_user) ## Darktrace / EMAIL Features **Additional Functionality** - Phishing Protection - Threat Response - Domain Check - Security Auditing - AI/Machine Learning - Third-Party Integrations - AI Copilot - Reporting/Analytics - Anomaly/Malware Detection - SURLB/URIBL Filtering - Activity Dashboard - Scheduled/Automated Reports - For MSPs - Whitelisting/Blacklisting - Fraud Detection - Spam Blocker - Spam Quarantine - API - Data Leak Prevention - Encryption - Audit Trail - Real-Time Monitoring - Spam Analysis - Policy Management - Alerts/Escalation - Email Management - Vulnerability Scanning - Generative AI - Threat Protection - Email Attachment Protection - Email Filtering - Two-Factor Authentication **Additional Functionality** - Penetration Testing - Alerts/Notifications - Audit Trail - Anti Virus - Vulnerability Scanning - Remote Monitoring & Management - VPN - Behavior Analytics - Reporting/Analytics - Real-Time Notifications - Access Controls/Permissions - SSL Security - Patch Management - Event Logs - Anomaly/Malware Detection - DNS Leak Protection - Third-Party Integrations - Server Monitoring - Real-Time Monitoring - Compliance Management - Network Provisioning - API - Email Alerts - Security Auditing - Intrusion Detection System - Data Visualization - Two-Factor Authentication - Generative AI - Firewalls - AI Copilot - Anti Spam - Threat Response - Activity Monitoring - Risk Alerts - Data Loss Prevention - Single Sign On - Intrusion Prevention System - Secure Login - Policy Management - Activity Dashboard **Management** - Dashboards and Reports - Workflow Management - Administration Console **Prevention** - Intrusion Prevention - Firewall - Encryption - Security hardening - Cloud Data Protection **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Automation** - Metadata Management - Artificial Intelligence & Machine Learning - Response Automation - Continuous Analysis **Activity Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Activity Monitoring **Administration** - Compliance - Intelligence Reporting - Email Clients - Role-Based Rules **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring - Bandwidth Monitoring - IP Address Monitoring - Server Monitoring - Multi-Location Monitoring **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Additional Functionality** - Phishing Protection - Data Recovery - Archiving & Retention - Backup and Recovery - Policy Management - Email Management - Data Loss Prevention - Single Sign On - Data Storage Management - Fraud Detection - Email Routing - Data Verification - Compliance Management - Filtering - Search/Filter - SURLB/URIBL Filtering - Security Auditing - Data Synchronization - Anti Virus - Risk Assessment - Greylisting - Audit Trail - Reporting/Analytics - Allow/Block List - Vulnerability Scanning - Active Directory Integration - Compression - Email Tracking - Encryption - Anti Spam - Disaster Recovery - AI Copilot - Tagging - Secure Data Storage - Activity Tracking - Spam Blocker - Microsoft Outlook Integration - Spam Analysis - API - Categorization/Grouping - Event Tracking - Inbox Management - Spam Detection - Authentication - Third-Party Integrations - Reporting & Statistics - Spam Quarantine - SSL Security - Generative AI - Data Retention Management - Access Controls/Permissions - Monitoring **Orchestration** - Asset Management - Security Workflow Automation - Deployment - Sandboxing - Remediation Management **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Operations** - Governance - Logging and Reporting - API / Integrations **Detection** - Intrusion Detection - Security Monitoring - Anti-Malware / Malware Detection **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Management** - Performance Baseline - Data Visualization - Path Analysis - Real-Time Data - Historical Trend Analysis **Functionality** - Multi-Network Capability - Anomaly Detection - Network Visibility - Scalability **Security** - Compliance Monitoring - Risk Analysis - Reporting **Detection** - Data Exfiltration Detection - Activity Monitoring - Real-Time Detection **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Information** - Proactive Alerts - Malware Detection - Intelligence Reports - Threat Intelligence - Real-time Alerts **Security** - Data Security - Data loss Prevention - Security Auditing - Real-Time Data - Cloud Application Security - SSL Security **Security Controls ** - Anomaly Detection - Data Loss Prevention - Security Auditing - Cloud Gap Analytics **Administration** - Compliance - Administration Console - - API / integrations **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Incident Management** - Incident Logs - Incident Alerts - Incident Reporting **Administration** - Security Automation - Security Integration - Multicloud Visibility **Protection** - Targeted Attack Prevention - Policy Enforcement - Spam Filtering **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security - Service Level Agreement (SLA) Management - Asset Lifecycle Management - Application Management - Configuration Management - Data Storage Management - Calendar Management - Workflow Management - Compliance Management - Inventory Management - Remote Monitoring & Management - Capacity Management - Change Management - User Management - Configuration Management - User Management - Remote Monitoring & Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Remediation Management - Network Resource Management - Patch Management **Personalization** - Endpoint Intelligence - Security Validation - Dynamic/Code Analysis - Event Analysis - Web-Application Security - Application Security **Identity** - SSO - Governance - User Analytics - Real-Time Analytics - Visual Analytics - Reporting/Analytics **Generative AI** - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Cloud Security Monitoring and Analytics** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Intelligent Email Protection** - Autonomous Task Execution - Adaptive Learning **Agentic AI - Cloud Detection and Response (CDR)** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Alerts/Notifications - AI Copilot - Access Controls/Permissions - Endpoint Management - Intrusion Detection System - Compliance Management - HIPAA Compliant - Search/Filter - API - Two-Factor Authentication - Data Visualization - Risk Assessment - Real-Time Monitoring - Event Logs - Activity Dashboard - Audit Management - Cloud Security Policy Management - Vulnerability Protection - Anti Virus - Incident Management - Threat Intelligence - Real-Time Reporting - Reporting & Statistics - User Management - Encryption - Vulnerability Scanning - Generative AI - Status Tracking - Third-Party Integrations - Real-Time Notifications - Patch Management - Monitoring - Cloud Encryption **Generative AI** - AI Text Summarization - Generate Attack Scenarios - Generate Threat Detection Rules - Generate Threat Summaries - Generative AI **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Intrusion Detection and Prevention Systems (IDPS)** - Autonomous Task Execution - Proactive Assistance **Services - Cloud Detection and Response (CDR) ** - Managed Services **Agentic AI - Threat Intelligence** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Real-Time Reporting - Real-Time Analytics - Network Monitoring - API - Reporting/Analytics - Alerts/Notifications - Behavior Analytics - AI Copilot - Activity Dashboard - Profiling - Cloud Backup - Data Visualization - Activity Monitoring - Network Scanning - Event Logs - Monitoring - Server Monitoring - Vulnerability Scanning - Incident Reporting - Activity Tracking - Reporting & Statistics - Network Provisioning - Prioritization - Threat Response - Real-Time Data - IT Reporting **Additional Functionality** - Audit Trail - Collaboration Tools - Generative AI - Mobile Access - AI Copilot - Configurable Workflow - Data Extraction - Risk Assessment - Charting - Compliance Tracking - Reporting & Statistics - Self-Updating Maps - IT Asset Tracking - Dependency Tracking - Data Import/Export - Data Connectors - Drag & Drop - Map Exporting - API - Color Codes/Icons - Uptime Reporting - Document Storage - Activity Dashboard - Scheduling - Event Logs - Customizable Reports - Web Traffic Reporting - Downtime Tracking - Threshold Alerts - Simple Network Management Protocol (SNMP) - Access Controls/Permissions - Troubleshooting - Maintenance Scheduling - Network Mapping - Performance Metrics - Dashboard - Search/Filter - Vulnerability Scanning - Virtualization - Baseline Manager - Real-Time Notifications - Mobile Alerts - Alerts/Escalation - Bug/Issue Capture - Mobile Network Troubleshooting - Issue Auditing - Customizable Dashboard - Email Alerts - Anti Virus - Diagnostic Tools - Remote Update/Installation - Remote Access/Control - Workflow Automation ## Top Darktrace / EMAIL Alternatives - [Mimecast Advanced Email Security](https://www.g2.com/products/mimecast-advanced-email-security/reviews) - 4.4/5.0 (361 reviews) - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 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