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Darktrace/Email Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the AI-driven detection of Darktrace Antigena Email, significantly easing the workload for security analysts. (2 mentions)
Users value the excellent customer support from Darktrace/Email for its responsiveness and helpfulness in resolving issues. (2 mentions)
Users value the high detection efficiency of Darktrace/Email, minimizing the risk of malicious emails slipping through. (2 mentions)
Users appreciate the high product quality of Darktrace/Email, benefiting from its reliability and excellent support services. (2 mentions)
Users appreciate the reliability of Darktrace/Email, ensuring consistent protection and effective email management. (2 mentions)
Users appreciate the clear and fast user interface of Darktrace/Email, enhancing their efficiency in managing emails. (2 mentions)
Users appreciate the ease of use in Darktrace/Email, making it quick to search and manage emails effectively. (1 mentions)
Users find Darktrace/Email to be expensive, but believe its value justifies the cost despite cheaper alternatives. (4 mentions)
Users find the poor integration with Outlook problematic, affecting overall functionality and user experience. (2 mentions)
Users find the complexity of Darktrace/Email's wording challenging, ideally requiring specialized security IT expertise. (1 mentions)
Users experience false positives occasionally, where desired emails are blocked, though exceptions can be easily managed. (1 mentions)
Users find the regular software updates to be tedious, leading to a less engaging experience with Darktrace/Email. (1 mentions)

Top Pros or Advantages of Darktrace/Email

1. AI Technology
Users appreciate the AI-driven detection of Darktrace Antigena Email, significantly easing the workload for security analysts.
See 2 mentions

See Related User Reviews

TW

Thijs W.

Mid-Market (51-1000 emp.)

4.5/5

"Block malicious emails without a pre-defined list"

What do you like about Darktrace/Email?

The best part about Darktrace Antigena Email is that it works with AI. This makes the lifes of security analists much easier. Traditional email block

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace/Email?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

2. Customer Support
Users value the excellent customer support from Darktrace/Email for its responsiveness and helpfulness in resolving issues.
See 2 mentions

See Related User Reviews

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Soltuion"

What do you like about Darktrace/Email?

The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace/Email?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

3. Detection Efficiency
Users value the high detection efficiency of Darktrace/Email, minimizing the risk of malicious emails slipping through.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Darktrace too complex for small IT department."

What do you like about Darktrace/Email?

The potential for darktrace to detect things is great.

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you like about Darktrace/Email?

Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you ca

4. Product Quality
Users appreciate the high product quality of Darktrace/Email, benefiting from its reliability and excellent support services.
See 2 mentions

See Related User Reviews

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Soltuion"

What do you like about Darktrace/Email?

The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace/Email?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

5. Reliability
Users appreciate the reliability of Darktrace/Email, ensuring consistent protection and effective email management.
See 2 mentions

See Related User Reviews

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Soltuion"

What do you like about Darktrace/Email?

The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you like about Darktrace/Email?

Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you ca

6. User Interface
Users appreciate the clear and fast user interface of Darktrace/Email, enhancing their efficiency in managing emails.
See 2 mentions

See Related User Reviews

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you like about Darktrace/Email?

Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you ca

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace/Email?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

7. Ease of Use
Users appreciate the ease of use in Darktrace/Email, making it quick to search and manage emails effectively.
See 1 mentions

See Related User Reviews

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you like about Darktrace/Email?

Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you ca

Top Cons or Disadvantages of Darktrace/Email

1. Expensive
Users find Darktrace/Email to be expensive, but believe its value justifies the cost despite cheaper alternatives.
See 4 mentions

See Related User Reviews

Peter M.
PM

Peter M.

Mid-Market (51-1000 emp.)

5.0/5

"Takes time to learn but effective when up and running"

What do you dislike about Darktrace/Email?

The service is certainly not the cheapest, but the positives outweigh the negatives.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you dislike about Darktrace/Email?

It's a bit pricey, but you get alot of value for the money.

2. Poor Integration
Users find the poor integration with Outlook problematic, affecting overall functionality and user experience.
See 2 mentions

See Related User Reviews

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you dislike about Darktrace/Email?

Journalling approach causes issues with other integrations

SI

Sandor I.

Mid-Market (51-1000 emp.)

4.0/5

"Last line of e-mail defense!"

What do you dislike about Darktrace/Email?

The pricing of Darktrace products is always an exciting point to look at. Not really much to dislike, maybe the lack of functionality to integrate in

3. Complexity
Users find the complexity of Darktrace/Email's wording challenging, ideally requiring specialized security IT expertise.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Darktrace too complex for small IT department."

What do you dislike about Darktrace/Email?

The complexity of the wording and descriptions for events is difficult to understand. Would best be used by dedicated security IT person and not a jac

4. False Positives
Users experience false positives occasionally, where desired emails are blocked, though exceptions can be easily managed.
See 1 mentions

See Related User Reviews

TW

Thijs W.

Mid-Market (51-1000 emp.)

4.5/5

"Block malicious emails without a pre-defined list"

What do you dislike about Darktrace/Email?

Sometimes it will block something that an employee does want to receive. Usually those emails will be a bit suspicious so it's understandable that i

5. Update Issues
Users find the regular software updates to be tedious, leading to a less engaging experience with Darktrace/Email.
See 1 mentions

See Related User Reviews

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Soltuion"

What do you dislike about Darktrace/Email?

I regular software updates makes the product boring and tedious.

Darktrace/Email Reviews (12)

Reviews

Darktrace/Email Reviews (12)

4.0
12 reviews
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RB
Lead Support Engineer
Mid-Market (51-1000 emp.)
"Powerful tool that can be adapted to your organasation"
What do you like best about Darktrace/Email?

Super easy to search — makes it quick to find specific emails or users when something needs checking.

Really clear on what’s been actioned — you can instantly see if an email was held, delivered with a banner, or modified.

Feels fast — the UI responds well and doesn’t slow you down when you’re investigating.

Hardly anything malicious gets through — it's doing a solid job on detection.

Gives confidence — we’re not constantly firefighting suspicious emails thanks to the automation. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

Journalling approach causes issues with other integrations Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market (51-1000 emp.)
"Great email security solution"
What do you like best about Darktrace/Email?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as an administer. In my experience thus far, false positives are very low. I also absolutely love the AI phishing simulation where it would scan inboxes and craft unique simulations. Also, the interface is just super cool. The customer support is excellent, you'd find that they're very responsive and helpful. I use this every day and it really makes my job easier. As far as implementation goes, the vendor was very helpful to get things configured in no time. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

It's a bit pricey, but you get alot of value for the money. Review collected by and hosted on G2.com.

FM
Project Manager
Manufacturing
Small-Business (50 or fewer emp.)
"A Powerful and Effective Email Marketing Soltuion"
What do you like best about Darktrace/Email?

The software is machine learning enabled and supports Ai.

Use of Darktrace ensures email account protection and blocking of malware.

Reliability of the product in reporting and end user warnings provision.

Implementation of the software has minimal impact on our systems performance.

Multiple device protection vire a single subscription.

Quality vendor support services and immense performance of the software.

Availability of a multi layer security and exceptional features.

Tutorials and demos are always available for new users.

Lower subscription fees compare to its competitors. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

I regular software updates makes the product boring and tedious. Review collected by and hosted on G2.com.

Peter M.
PM
IT Support Co-ordinator
Mid-Market (51-1000 emp.)
"Takes time to learn but effective when up and running"
What do you like best about Darktrace/Email?

The system is fully configurable with the ability to open methods that a user can self serve their requests, or lock down the methods to keep the control within the Technology Team. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

The service is certainly not the cheapest, but the positives outweigh the negatives. Review collected by and hosted on G2.com.

SI
CISO
Mid-Market (51-1000 emp.)
"Last line of e-mail defense!"
What do you like best about Darktrace/Email?

This application is straightforward to configure and removes pretty much all the junk from a user's inbox.

After using it for months, we have no complaints from our end-users and are receiving no reports from our end users regarding junk in their inbox! Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

The pricing of Darktrace products is always an exciting point to look at.

Not really much to dislike, maybe the lack of functionality to integrate into the outlook application on windows an mac. However, this seems to be resolved in 2023. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Mid-Market (51-1000 emp.)
"Darktrace too complex for small IT department."
What do you like best about Darktrace/Email?

The potential for darktrace to detect things is great. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

The complexity of the wording and descriptions for events is difficult to understand. Would best be used by dedicated security IT person and not a jack of all trades IT department. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
EO
Mid-Market (51-1000 emp.)
"Really good for identifying threats"
What do you like best about Darktrace/Email?

The visibility across the entire platform Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

A little on the expensive side for what is already protected by cyber security insurance Review collected by and hosted on G2.com.

TW
Cyber Security Specialist
Mid-Market (51-1000 emp.)
"Block malicious emails without a pre-defined list"
What do you like best about Darktrace/Email?

The best part about Darktrace Antigena Email is that it works with AI. This makes the lifes of security analists much easier.

Traditional email blocking solutions work with block lists where the known bad senders are collected.

Antigena Email is able to block new threats immediately as it works with known behaviour. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

Sometimes it will block something that an employee does want to receive.

Usually those emails will be a bit suspicious so it's understandable that it blocks it.

Fortunately it's easy to release emails and make learning exceptions within Antigena Email. Review collected by and hosted on G2.com.

Richard S.
RS
IT Manager
Mid-Market (51-1000 emp.)
"Antigena Email"
What do you like best about Darktrace/Email?

I love Antegena's ability to identify and block internally spoofed emails. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

There arent any dislikes for Antigena. It does exactly what we purchased it for and it does it well. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Security Professional in a SOC team, working with Darktrace on a daily basis."
What do you like best about Darktrace/Email?

Antigina is an effective, easy-to-use, second opinion defence system that ensures that if some phishing email is not blocked from Outlook/Microsoft, it will still detect it and block it. Review collected by and hosted on G2.com.

What do you dislike about Darktrace/Email?

There is no mobile UI or application of Antigena that can be managed remotely. It would be great addition which we can use when we are not physically in the office. Review collected by and hosted on G2.com.