--- title: Darktrace / EMAIL Reviews meta_title: 'Darktrace / EMAIL Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Darktrace / EMAIL works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 16 scale: '5' date_modified: '2026-07-19' parent_category: name: Email Security url: https://www.g2.com/categories/email-security --- # Darktrace / EMAIL Reviews **Vendor:** Darktrace **Category:** [Intelligent Email Protection Software](https://www.g2.com/categories/intelligent-email-protection) **Average Rating:** 4.1/5.0 **Total Reviews:** 16 ## About Darktrace / EMAIL Darktrace / EMAIL is an email security platform powered by Self-Learning AI that protects organizations against the most advanced threats across email and collaboration tools that other solutions miss. Recognized as a Leader in Gartner’s Magic Quadrant and Leaders in the 2025 Voice of the Customer award for Email Security Platforms, it is designed to address the growing sophistication of communication-based attacks. Traditional secure email gateways often rely on static rules or signatures, which struggle against modern threats such as business email compromise and supply chain attacks. Darktrace / EMAIL takes a different approach by using Self-Learning AI to understand the unique communication patterns of each organization and user. This allows it to detect subtle anomalies across inbound, outbound, and lateral messages, and respond with precise, autonomous actions. Key capabilities include: - Behavioral threat detection: Identifies phishing, ransomware, account takeovers, and insider risks by learning “normal” communication behavior of internal and external users. - Protection beyond the inbox: Extends security to collaboration platforms like Microsoft Teams and SaaS applications, addressing the shift of phishing into new channels. - Adaptive response: Suspicious emails are automatically quarantined, links are rewritten, or attachments are removed, all without interrupting legitimate business communication. This approach enforces regular communication and ensures that as much safe, non-malicious content as possible is retained. - Data protection: Provides behavioral data loss prevention and assists with your DMARC configuration and monitoring to safeguard sensitive information and brand reputation. For security teams, Darktrace / EMAIL reduces operational overhead by automating triage and response. Its Cyber AI Analyst provides contextual insights, while end-users benefit from clear, in-app narratives that explain why a message is suspicious—helping to reduce false phishing reports and improve awareness. Benefits for organizations include: - Comprehensive coverage across email, collaboration, and SaaS platforms. - Reduced workload for security teams through automation and AI-driven analysis. - Seamless integration with Microsoft 365, Exchange, and Google Workspace without disrupting mail flow. In summary, Darktrace / EMAIL delivers adaptive, AI-driven protection across the full communication ecosystem. Its dual recognition as a Gartner Leader in both the Voice of the Customer award and the Magic Quadrant for Email Security Platforms in 2025 highlights its effectiveness in helping organizations defend against today’s most complex and fast-evolving threats. ## Darktrace / EMAIL Pros & Cons **What users like:** - Users value the **AI detection and adaptability** of Darktrace, significantly easing the roles of security analysts and administrators. (2 reviews) - Users appreciate the **excellent customer support** from Darktrace, noting their responsiveness and helpfulness in facilitating smooth implementation. (2 reviews) - Users appreciate the **high detection efficiency** of Darktrace / EMAIL, ensuring minimal malicious emails get through. (2 reviews) - Users appreciate the **reliable product quality** of Darktrace, benefiting from effective email protection and excellent support. (2 reviews) - Users value the **reliability** of Darktrace / EMAIL, feeling confident in its effective email protection and performance. (2 reviews) - Reporting (2 reviews) - Users appreciate the **clear and fast user interface** of Darktrace/Email, enhancing their efficiency in managing emails. (2 reviews) - Cost Efficiency (1 reviews) - Customization (1 reviews) - Cybersecurity Protection (1 reviews) **What users dislike:** - Users find Darktrace / EMAIL **expensive** , but acknowledge the value it provides amidst existing cyber security measures. (4 reviews) - Users report **poor integration** with Outlook on Windows and Mac, impacting overall user experience and functionality. (2 reviews) - Users find the **complexity of wording and descriptions** in Darktrace challenging, requiring specialized IT knowledge for effective use. (1 reviews) - Users find that **false positives** can be problematic, as legitimate emails may be blocked but exceptions are manageable. (1 reviews) - Users find **regular software updates** to be boring and tedious, impacting their overall experience with Darktrace / EMAIL. (1 reviews) - [View Darktrace / EMAIL pricing details and edition comparison](https://www.g2.com/products/darktrace-email/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+16%3A37%3A08+-0500&secure%5Bsession_id%5D=529ff873-8a13-4afd-833b-e5712e6149c6&secure%5Btoken%5D=70cd8b52b0dc4aadd1068a9a2cf857df32c38c3585104f6a41c4758c9a5202f4&format=llm_user) ## Darktrace / EMAIL Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Cisco XDR](https://www.g2.com/products/cisco-xdr-cisco-xdr/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Darktrace / CLOUD](https://www.g2.com/products/darktrace-cloud/reviews) - [Darktrace/Detect](https://www.g2.com/products/darktrace-detect/reviews) - [Darktrace / NETWORK](https://www.g2.com/products/darktrace-network/reviews) - [Darktrace / OT](https://www.g2.com/products/darktrace-ot/reviews) - [Duo](https://www.g2.com/products/duo/reviews) - [FortiSOAR](https://www.g2.com/products/fortisoar/reviews) - [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hunters SOC Platform](https://www.g2.com/products/hunters-soc-platform/reviews) - [IBM Security QRadar NDR](https://www.g2.com/products/ibm-security-qradar-ndr/reviews) - [InsightConnect](https://www.g2.com/products/insightconnect/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [KnowBe4 Cloud Email Security (Formerly Egress)](https://www.g2.com/products/knowbe4-cloud-email-security-formerly-egress/reviews) - [LogRhythm SIEM](https://www.g2.com/products/exabeam-logrhythm-siem/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Active Directory Certificate Services (AD CS)](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Purview Data Loss Prevention](https://www.g2.com/products/microsoft-purview-data-loss-prevention/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Netskope](https://www.g2.com/products/netskope-activity-feeds-for-microsoft-onedrive-netskope/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) - [Phished](https://www.g2.com/products/phished/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Secureworks Taegis XDR](https://www.g2.com/products/secureworks-taegis-xdr/reviews) - [Securonix Security Operations and Analytics Platform](https://www.g2.com/products/securonix-security-operations-and-analytics-platform/reviews) - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Swimlane](https://www.g2.com/products/swimlane/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [Trustifi Email Security](https://www.g2.com/products/trustifi-email-security/reviews) - [Zscaler Secure Access Service Edge (SASE)](https://www.g2.com/products/zscaler-secure-access-service-edge-sase/reviews) ## Darktrace / EMAIL Features **Management** - Dashboards and Reports - Workflow Management - Administration Console **Prevention** - Intrusion Prevention - Firewall - Encryption - Security hardening - Cloud Data Protection **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Automation** - Metadata Management - Artificial Intelligence & Machine Learning - Response Automation - Continuous Analysis **Activity Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Activity Monitoring **Administration** - Compliance - Intelligence Reporting - Email Clients - Role-Based Rules **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Orchestration** - Asset Management - Security Workflow Automation - Deployment - Sandboxing **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Operations** - Governance - Logging and Reporting - API / Integrations **Detection** - Intrusion Detection - Security Monitoring - Anti-Malware / Malware Detection **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Management** - Performance Baseline - Data Visualization - Path Analysis **Functionality** - Multi-Network Capability - Anomaly Detection - Network Visibility - Scalability **Security** - Compliance Monitoring - Risk Analysis - Reporting **Detection** - Data Exfiltration Detection - Activity Monitoring - Real-Time Detection **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Information** - Proactive Alerts - Malware Detection - Intelligence Reports **Security** - Data Security - Data loss Prevention - Security Auditing **Security Controls ** - Anomaly Detection - Data Loss Prevention - Security Auditing - Cloud Gap Analytics **Administration** - Compliance - Administration Console - - API / integrations **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Incident Management** - Incident Logs - Incident Alerts - Incident Reporting **Administration** - Security Automation - Security Integration - Multicloud Visibility **Protection** - Targeted Attack Prevention - Policy Enforcement - Spam Filtering **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Personalization** - Endpoint Intelligence - Security Validation - Dynamic/Code Analysis **Identity** - SSO - Governance - User Analytics **Generative AI** - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Cloud Security Monitoring and Analytics** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Intelligent Email Protection** - Autonomous Task Execution - Adaptive Learning **Agentic AI - Cloud Detection and Response (CDR)** - Autonomous Task Execution - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - Generate Attack Scenarios - Generate Threat Detection Rules - Generate Threat Summaries **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Intrusion Detection and Prevention Systems (IDPS)** - Autonomous Task Execution - Proactive Assistance **Services - Cloud Detection and Response (CDR) ** - Managed Services **Agentic AI - Threat Intelligence** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Darktrace / EMAIL Alternatives - [Mimecast Advanced Email Security](https://www.g2.com/products/mimecast-advanced-email-security/reviews) - 4.4/5.0 (314 reviews) - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (589 reviews) - [Abnormal AI](https://www.g2.com/products/abnormal-ai/reviews) - 4.8/5.0 (78 reviews)