Darktrace / EMAIL Reviews & Product Details

The interface is pretty easy to pick up, and a few screenshots do genuinely help get a few extra £ during budget time. The navigation is pretty intuitive. Onboarding was quick and fully supported. We ran in Review only for a month, then went live with Respond actions Review collected by and hosted on G2.com.

ROI is less than a singular email dedicated SaaS. Having it bundled in, isn't the most cost efficient. The Outlook integration is decent, but doesn't seem to be useful on the mobile app Outlook, nor Apple Mail. History is limited to 30/90 days and performance can be a little slow. Review collected by and hosted on G2.com.

I liked that Darktrace/Email allowed us to secure our 'front gate' effectively, preventing nearly all phishing attacks we encountered. The customizability was a big plus, as it enabled us to build and tweak models as needed. One of the best parts was the ability to tune models appropriately, which gave us high confidence that attacks would be stopped. The account team was good too, and the integration was very easy with all the models being pre-built. Review collected by and hosted on G2.com.

We're a small team, and managing the models and detections felt like it required a full on-SOC. Even though the account team was mostly good, we didn't get much assistance from them until it came to renewal time, especially for model tuning. We also spent a lot of time releasing held emails. Review collected by and hosted on G2.com.

It blocks spam/suspicious emails. I saw that VIP impersonation is pretty common with my company and it picked those up properly. The recap email is useful too because it shows you the reason something was held. Review collected by and hosted on G2.com.

I actually didn't know that I was on Darktrace until I got the email to leave a review for Darktrace from G2. Ironically that looked suspicious as well which I had to confirm the link and company were legit. Review collected by and hosted on G2.com.

The product is both incredibly capable and offers an easy to use, clean and clear UI.

We find the performance to be excellent, particularly when interrogating large volumes of email or campaigns.

Onboarding was easy and integrating the product with our existing email stack, as a predominantly Microsoft house, was very straight forward. Review collected by and hosted on G2.com.

We don't see huge value in the post-login Dashboard pages with large portions of the screen given to charts with no click-through and limited visual impact.

Strong but expensive product. Review collected by and hosted on G2.com.

Darktrace stands out for its innovation in cybersecurity, offering advanced solutions based on artificial intelligence that help organizations quickly identify and contain cyber threats. Its ability to adapt to the real behaviors of users and systems makes it a benchmark for proactive protection of digital infrastructures. Review collected by and hosted on G2.com.

In my experience, Darktrace offers an innovative approach to cybersecurity, but I have also encountered some less convincing aspects. The cost of the solution is significant and can be a barrier for some entities. Additionally, the high number of alerts generated requires time and expertise to be correctly analyzed, with the risk of dedicating resources to false positives. I also found that some advanced features require a considerable learning period to be effectively utilized. Review collected by and hosted on G2.com.

The UI is very user friendly and appealing, the integration of AI works very well, and it is pretty affordable while still maintaining high level of performance Review collected by and hosted on G2.com.

customer support could be a little quicker, could also use a little more in term of AI features and integration. Other than that, works pretty wellllll Review collected by and hosted on G2.com.

Integration with our environment went really smooth. The service is really good at capturing malicious attempts on our organisation, in an easy interface for us as admins to get a good overview. Review collected by and hosted on G2.com.

It's not easy to find anything to complain about when it comes to the service. We got good support, and high availability. The price is in the higher bracket. but we still feel that we get great output from this investment. Review collected by and hosted on G2.com.

The snap filter learns and will pretty much stop it before it gets to you. It didn't have many false positives. But it had some. Overall it was a positive experience Review collected by and hosted on G2.com.

The interface. It is god awful and needs a lot of work. Its click this click that. Honestly give me a crayon and I will give you a better interface. Needs a lot of work Review collected by and hosted on G2.com.

I like the user interface of Darktrace/Email, and I appreciate its ability to go deep into analysis for logs. When I open a case, it provides a few tabs that allow me to conduct deep analysis, like checking which process is responsible for communication with a particular domain. I also find the graph analysis valuable, as it helps me see the time period during which a connection was made and to what extent. Review collected by and hosted on G2.com.

Its lagging nature when multiple tabs are opened. When I close a particular tab, it many a times leaves its pop up part on screen without closing it fully. Review collected by and hosted on G2.com.

Filters all spam emails and do not let any phishing emails through. It also send timely reminders to let me know there are emails awaiting my attention Review collected by and hosted on G2.com.

Probably automatically block the repetitive emails from ending up in my darktrace inbox which will save users time. I've seen emails coming from similar IDs for genuine people. So If that could be blocked at the base pleaes Review collected by and hosted on G2.com.