--- title: Appcues Reviews meta_title: 'Appcues Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 357 reviews by the users' company size, role or industry to find out how Appcues works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 357 scale: '5' date_modified: '2026-07-20' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Appcues Reviews **Vendor:** Appcues **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 357 ## About Appcues Appcues is a customer engagement platform that turns your product into the best place to reach, encourage, and engage your customers. Marketing and product teams use Appcues to publish dynamic content, surveys and multi-step guides without ongoing engineering resources. Most in-app tools focus solely on onboarding new users. Appcues runs campaigns across the full customer lifecycle: helping you build awareness of new features, drive adoption, encourage advocacy, and inform what you build next, all through targeted in-app messaging. When a user hits an activation moment, drifts from a key workflow, or crosses a usage threshold, Appcues helps you respond automatically across in-app, email, and push. Appcues connects engagement to real business outcomes: custom analytics dashboards show how users move through your product, and funnels surface exactly where they fall off. Inside Appcues, you can describe what you want in plain language: build a campaign, create an experience, ask a question, and Appcues AI does the work: building experiences, flagging what's underperforming, and suggesting fixes automatically. Segments let you target the right audience down to a single user, so every experience reaches exactly who it should. Campaigns tie it all to a named goal you can track. Founded in 2013 in Boston, Appcues has spent over a decade helping companies close the gap between building products and helping customers get real value from them. Trusted by HubSpot, G2, Airbase, and Wayfair, Appcues has powered billions of in-product experiences across thousands of products worldwide. ## Appcues Pros & Cons **What users like:** - Users value the **ease of use** of Appcues, appreciating its intuitive setup and customizable onboarding capabilities. (37 reviews) - Users highlight the **easy setup** of Appcues, appreciating its intuitive interface for onboarding and customization. (16 reviews) - Users value the **outstanding customer support** from Appcues, enhancing their experience and resolving issues efficiently. (15 reviews) - Users appreciate the **easy creation** of flows with Appcues, significantly boosting trial conversion rates and user retention. (15 reviews) - Users appreciate the **intuitive interface** of Appcues, making it easy to create workflows and product tours. (12 reviews) - Personalization (12 reviews) - Users commend the **easy integrations** of Appcues, enabling seamless use across various apps and websites. (10 reviews) - Features (10 reviews) - Implementation Ease (9 reviews) - User Experience (9 reviews) **What users dislike:** - Users find the **limited customization options** and misaligned features of Appcues frustrating and restrictive. (6 reviews) - Users find the lack of **automated notifications and organizational features** in Appcues to be a significant drawback. (6 reviews) - Users highlight the **need for improvement** in metrics and tracking features, affecting organization and user experience. (6 reviews) - Users express frustration with **poor customer support** , making issue resolution and guidance difficult for Appcues users. (5 reviews) - Users face **poor UX** with Appcues, citing slow flows and challenging targeting and tracking functionalities. (5 reviews) - Users find the pricing of Appcues to be **a bit high** , making it less accessible for smaller teams. (4 reviews) - Users find **navigation difficult** in Appcues, leading to challenges in configuring page changes and managing flows. (4 reviews) - Users find the **complex analytics** of Appcues challenging, especially for beginners and lacking in robustness. (3 reviews) - Complex Usability (3 reviews) - Inadequate Reporting (3 reviews) ## Appcues Reviews ### 1. Appcues is a pleasure to work with. The interface and controls are simple and intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Appcues?** Appcues allows us to greatly improve our user experience and onboarding. The simple point and click interface means we don't have to spend a lot of time building guides and walthroughs. **What do you dislike about Appcues?** The analytics side of Appcues is a little lackluster. While it provides feedback on how our users interact with Appcues, I would love to see more and deeper analytics around how our users are using our app as a whole. **What problems is Appcues solving and how is that benefiting you?** Appcues is increasing our customer adoption and the number of trials that convert to paid accounts. This is increasing our recurring revenue and reducing our churn. ### 2. I worked with the Appcues API as a data engineer and there were a few things I'm not satisfied with. **Rating:** 3.0/5.0 stars **Reviewed by:** Nóra A. | Data engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Appcues?** Appcues seems all in all decent for its purpose, but there are a few smaller issues with it. The GET endpoints are all straightforward and simple to use. Actually, I'm quite happy with all the CRUD functionalities, but not with the Bulk exports. **What do you dislike about Appcues?** The API documentation is not transparent when it comes to the format of the Bulk data export. Also, it is quite ridiculous that the Bulk data export URL is sent only via email. The purpose of the API should be to allow an automated way to interact with Appcues, but instead, the response is sent by email. **What problems is Appcues solving and how is that benefiting you?** As the description states, Appcues is an in-app user engagement platform meant to empower non-technical colleagues, which it does, I'm interacting less with the analyst/business side though. ### 3. Appcues revolutionising customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Appcues?** Appcues is a great platform which has opened up many possibilities for our company. Key areas which have been great - cost-effective - no code so a super quick turn around from idea to execution - a key driver to improve customer experience, drive adoption and help lower churn **What do you dislike about Appcues?** The program has some areas in which it could improve: - user experience and bug fix still to work through. - Better level of analytics within the program - Improvement on Pins feature **What problems is Appcues solving and how is that benefiting you?** Appcues have been greatly assisting in the areas of - User onboarding - Adoption of the product - Ease and speed of execution allow to scale quickly without dev teams ### 4. I tried to use appcues as part of our product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Appcues?** It is very powerful when it comes to user guidance. I no longer needed to incorporate this as part of my product (which is not necessarily trivial) but could instead delegate it to appcues. **What do you dislike about Appcues?** We couldnt unfortunately bypass the scenario where the appcues would need to work on a dynamic url. So if the customer installed our product, we would always have to add his url to the appcues whitelist for triggerring the cue. **What problems is Appcues solving and how is that benefiting you?** Appcues is solving the problem of integrating guidance in apps where this is not easy to do, or would require multiple workarounds and add complexity to the product that would be unnecessary. ### 5. Great product adoption solution, with a minimal learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Appcues?** time to value was very fast, i was able to get logged in and start viewing insights quickly **What do you dislike about Appcues?** nothing specific comes to mind that I happen to dislike **What problems is Appcues solving and how is that benefiting you?** tracking product adoption is vital to our business, and this solution allows us to do just that ### 6. Appcues is leading the product led marketing motion **Rating:** 5.0/5.0 stars **Reviewed by:** Sonduren F. | Director of Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Appcues?** I like how easy it is for marketing team members to connect with our customers in the product without needing the support of product or engineering to create in-app communication. **What do you dislike about Appcues?** There are some areas that are not as intuitive, and some bugs here and there but the product is new so it is expected to a degree. I appreciate our CSM Lockett is a rockstar and helps us on all issues immediately. **What problems is Appcues solving and how is that benefiting you?** We are communicating with our customers in product in a fast and efficient way like never before. I really appreciate that we can speak to our customers in product and it is so easy to use. ### 7. Very easy way to capture user feedback and inform users of new features without massive app rework **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Appcues?** I like that I can use the parameters stored inside of my app to trigger users to interact with the app. As an app creator, this is super helpful because I can prioritise engineering resources on building out the app, not on building out app interaction features (at least in the short-mid term). **What do you dislike about Appcues?** Engineering has to manually define which parameters can be passed to AppCues, which can sometimes mean that things are not available when trying to create an app cue. Being able to share the correct property to the engineer, directly from inside the app cue could be helpful here. **What problems is Appcues solving and how is that benefiting you?** I have the problem that users have no way of knowing when there is a new version of the app available in the App Store. By using an App cue, I can inform the users that have already installed that app that there is a new version available at their next log in. ### 8. Great tool for better understanding User Base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Appcues?** The NPS survey is an important way to track how users are reviewing your products. This ties into company OKRs and is a metric used by our product and CS teams. We also use the flows for user onboarding or create hotspots that help users get additional information about a feature they want to try. I am also a big fan of event tracking, as we consistently learn new details about our users. **What do you dislike about Appcues?** It can be difficult to figure out how to use some of the features, for example, the user segments - we weren't able to map these very well, so the data is not consistent enough for us to use. However, there are other features that more than makeup for it, event tracking for example (they have a newer manual click way to set these up so it doesn't require any engineering). **Recommendations to others considering Appcues:** It's relatively easy to install and get going. We first tried to use Appcues when it was a little early - we didn't have enough users to get value out of their offering, so we stopped using them and started using them again when we had enough traffic to really be able to learn from the analytics. **What problems is Appcues solving and how is that benefiting you?** We are identifying user pain points, for example, when users initiate a workflow, what percentage of them are able to complete the rest of the steps? If all is working well, and the UI is clear for our users, we should see a consistent line across the board. We know if any given step seees a dropoff in users who successfully completed it, that there was something problematic or difficult that needs to be addressed. ### 9. Appcues makes our NPI Rock **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Appcues?** We love Appcues, because it empowers our product owners to own the entire customer satisfaction workflow, without the need for a developer to customize stuff. **What do you dislike about Appcues?** We wish the client API had a bit more options. If it worked like CrazyEgg, so we do not have to write hooks to call, that would be amazing. **Recommendations to others considering Appcues:** We found that empowering our extended product team with features that did not require huge tech knowledge was an amazing way to move tech out of the developer space and into the larger company. As a result, we get solutions that are more focused on the customers and let developer-centric. **What problems is Appcues solving and how is that benefiting you?** NPI we live and die by our NPI scores because it's the way we know that repeat customers are getting what they need. ### 10. Simple and delivers on promises **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro A. | VP Product, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Appcues?** The onboarding experience was great and customer support/success has been very responsive. The platform is simple to use. It's possible to create flows without too much technical experience, though it's recommended to have some, to avoid mistakes — which have happened in the past, because we had to use css filters to target the right elements. Event triggering is great! **What do you dislike about Appcues?** Reporting could be a bit more developed, as we had to rely on spreadsheets for some troubleshooting. We've learned that the platform could work a bit better when multiple people are editing the same flow, which in the past contributed to incorrect flows being pushed to production. Finally, as a feature suggestion, it would be great to be able to build flows based on event properties — today you can only build based on event triggering. **Recommendations to others considering Appcues:** Get event triggering. Have your goals properly defined before buying so the appcues team can assist. **What problems is Appcues solving and how is that benefiting you?** Feature announcements. User onboarding: first-time users and when new features are released. User surveys to get feedback on new and existing features. Event tracking without having to code. We're still accruing the benefits of what we build with Appcues. We've learned that it's better to have a dedicated team looking after Appcues to get the best benefits, otherwise it'll become messy fairly quickly — the onboarding team gave us this suggestion during the onboarding calls. ### 11. We miss a option to upload short videos/gifs to tooltip **Rating:** 4.0/5.0 stars **Reviewed by:** Analu V. | UX Research Jr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Appcues?** It's easy to configure and put it online **What do you dislike about Appcues?** It's quite limited on video/animation features. This type of media works best for our costumers, as we use Appcues primarily for onboarding. **What problems is Appcues solving and how is that benefiting you?** Communication with our costumers, NPS tracking. The biggest benefit is to show the message on the same screen they are working. This increase the responding rate. ### 12. Appcues review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Appcues?** Easy to use, simple set up and can get insights fast. **What do you dislike about Appcues?** Not too much customisation, the templates and options are pretty average. **Recommendations to others considering Appcues:** Make UI and features more customisable. More options in styling. **What problems is Appcues solving and how is that benefiting you?** Problems solved are to do with onboarding, helping guide the user to the preferred path. ### 13. Appcues saves me a LOT of time with feature tours and general communications. **Rating:** 4.5/5.0 stars **Reviewed by:** Luiza V. | Product Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Appcues?** I like the ease of building flows, collecting NPS, making checklists. All in one place. But what I really like is that in addition to being complete, the flow design is not old. The design is very good. I like how they are always updating the tool, with things that are really useful. **What do you dislike about Appcues?** There's always room for improvement. I have problem because not all my users go through my flows. And I don't know why. It looks like a problem on my frontend, but it's not simple for my developers to locate the problem. Likewise, launchpad doesn't work as it should. Sometimes it works, sometimes it doesn't. I've never been able to find the reason, although it seems to have to do with caching. Actually, my dev team hates appcues. I also would like to have the option to trigger per event that the user has performed, but this feature is not in my plan, saddly. I miss some features like tagging NPS feedback to group it into subjects and to be able to share it with the company so that the feedback contributes to our continuous improvement. I also miss an A/B testing tool so that I can carry out experiments and decide on a better onboarding model, for example. **Recommendations to others considering Appcues:** Just do it. **What problems is Appcues solving and how is that benefiting you?** Me and my company are solving communication problems with the user. For example, we had a generic tool to random communication with the users. But we couldn't segment the groups, and couldn't know basic things like "who/how many users saw this?" and "who/how many users interacted with this?". We also can test different tours with different kind of users, based on many properties or behaviors, without spending development time. ### 14. Good Tool to drive adoption and educate users **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit S. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Appcues?** The Option to create segment and add logic to control user segment viewing the appcues **What do you dislike about Appcues?** There is a lot of effort to adapt the appcues from staging to production. There is a possibility that staging has more features but the production environment does not. The tagging is not adaptive from staging to production **What problems is Appcues solving and how is that benefiting you?** Driving user adoption. Educating user about the new features and guiding the users to take some particular actions ### 15. Excellent and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** I appreciate how intuitive it is to create a flow. **What do you dislike about Appcues?** Would like more information in the system about event flows. Links to tutorials would be helpful. Would also really like to be able to filter NPS entries and have the score retabulate instead of having to export and filter myself. **Recommendations to others considering Appcues:** Reach out to customer sucess if any questions. Very helpful! **What problems is Appcues solving and how is that benefiting you?** Showcasing infrequently used tools on our platform. This will help us reduce the amount of time having to re-educate customers. ### 16. Great tool for growth **Rating:** 5.0/5.0 stars **Reviewed by:** Álvaro A. | Growth Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** It´s easy to use and we can create communications, user onboardings, and tips to help our users to understand our product fast. We run a lot of o tests to improve our actvivation and engagement. **What do you dislike about Appcues?** Because our front end is not well written, we have some display issues, where sometimes a stream doesn't fire. That's why we have to start our flows in banners instead of tool tips. **What problems is Appcues solving and how is that benefiting you?** We have already increased our activation rate from 8% to 25%. We are currently using appcues for upselling actions in addition to key communications. We were able to narrow down support tickets with basic questions. ### 17. User Friendly and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** I like that setting up the cues is relatively easy and straight forward, with analytics tied to it to track efficacy across the product. **What do you dislike about Appcues?** It would be great to be able to create "journeys" or "funnels" while also being able to leverage notifications based on simple "if, then" parameters. **What problems is Appcues solving and how is that benefiting you?** We are solving for effective onboarding and spotlighting new and marquee features that will help clients see more ROI through the product. ### 18. User Friendly, Great Interface, Quick way to engage with your customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn M. | Head of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** I like how easy it is to set up new flows on here. The interface is very user-friendly and the docs are very resourceful, especially for someone who had little experience with this type of software. I also love that NPS is incorporated into the product. This allowed us to pull in loads of great feedback from our customers, specifically on product features and functionality. I also really enjoy t **What do you dislike about Appcues?** I dislike that there is no mobile sdk yet. **What problems is Appcues solving and how is that benefiting you?** Product adoption and user onboarding. I've noticed we can leverage this tool at different stages in the user journey to guide users towards desired product usage and foster better knowledge of the product and it's functionality. ### 19. It’s okay but I don’t really use it much **Rating:** 3.5/5.0 stars **Reviewed by:** Jessie W. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** Collect survey results for user research **What do you dislike about Appcues?** I find downloading the csv for results difficult and sometimes takes a while. The configurations to get me what I want in a csv are hard. **What problems is Appcues solving and how is that benefiting you?** User research. Learn more customer feedback about the product, such as feature requests, bugs, pain points ### 20. Helpful guidance for your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel M. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** We use it for the trial experience. I like that we can guide users through the experience with Appcues. **What do you dislike about Appcues?** I'd like to have more resources guiding on best practices and reading data against benchmarks. **What problems is Appcues solving and how is that benefiting you?** We're guiding users through the trial experience currently. We're pretty early on in that process. ### 21. I really like Appcues, but there are some personalizations that I would like to do **Rating:** 4.5/5.0 stars **Reviewed by:** Taina O. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** - the practicality of creating a flow - the visualization and organization of click data - the pre-customizing themes **What do you dislike about Appcues?** - Be able to customize a few more things, like reducing component dimensions (slideout) - Add more people to see the streams (today the max is 1000) **What problems is Appcues solving and how is that benefiting you?** - To on boarding processes - To launch of new features - To do important announcements - To remind users of features they don't use ### 22. Helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Monique Helena F. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Appcues?** It's a really helpful tool to measure and improve the product, especially that is a no-code platform **What do you dislike about Appcues?** Some flows are not so obvious and, as a beginner user, you have to look for help **What problems is Appcues solving and how is that benefiting you?** Appcues are helping during the onboarding (first steps tour) and to launch surveys on the product in an easy way ### 23. I enjoy working with Appcues and find the support is helpful and prompt when required **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Appcues?** Appcues provides a stable and powerful platform for delivering support content in the form of tips, hints and general "about" information. The different delivery patterns give flexibility and variety to encourage engagement. **What do you dislike about Appcues?** I would like to be able to sort the list of flows displayed, based on the number of times shown (or completed). This would let me see which flows were getting the most attention and I would then have a better idea which flows to focus development effort on. Also, I would like to be able to perform bulk actions (such as archiving, publishing/unpublishing, deleting, downloading analytics CSV files) from the flow list. We have a large number of active flows and it's not possible to print the list of flows for checking. The browser print option does not work properly (it only displays the first screen and nothing else). I would also like to see better in-app analytics. The CSV information for each flow is clumsy to download and time-consuming to produce. It would be very helpful to be able to see (at flow list display level) which flows had unpublished changes associated with them - this would help ensure that all active flows were actually showing their latest changes in-app. **What problems is Appcues solving and how is that benefiting you?** We are providing new users with conceptual and overview information to help onboard them in our product, which has a steep learning curve. Using Appcues, users can quickly get a good understanding of the features and operation of our product and sign-up for a subscription. ### 24. Appcues shows you how to improve, not only give the tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge Esteban G. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Appcues?** I love the courses because is the possibility to implement exactly you are living with the product **What do you dislike about Appcues?** Actually I am a begginer with Appcues, until now, I would like to have better reports of my flows **Recommendations to others considering Appcues:** I recommend Appcues because it is a real tool to improve your product, at first you have to understand how it works, but after that, you can do many things to reach your goals. With Appcues I have been able to implement actions in my product onboarding, get data about actions in my customer journey, get reports and more. **What problems is Appcues solving and how is that benefiting you?** I have been able to get data, improve my onboarding, measure actions of my customers ### 25. Giving our users a seamless, in-app onboarding experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Appcues?** I love the ability to have custom CSS so it really allows it to look like in-app functionality and blend for the user. The innovation that Appcues is doing, namely the new release of pins is really exciting and I'm excited to get started using it (planning on having a permanent survey on under a pin for a new feature). The support is good that is provided despite the company being US based and I'm UK based The integration with Segment is super easy for us to pull through our users traits and help empower them with relevant tours and info. **What do you dislike about Appcues?** I'd like to be able to have a flow/pins dashboard like the Event one to compare these different flows. Sometimes the UX I feel could be improved with things like: - When you select a tag (when first creating a group) you have to select on the drop up arrow after you have selected a tag to then get back on the page - I would prefer it if it would just allow you to select the whole top row or the box - There is no un-publish button on the main edit page (NPS) you have to go through the 4 step flow **Recommendations to others considering Appcues:** Appcues is by far the most user friendly and intuitive. **What problems is Appcues solving and how is that benefiting you?** We are onboarding our users and giving them the ability to learn about the platform when they want to, by using hotspots and in the future pins too. We are about to release an onboarding survey flow which will gather a lot of data on our users which will help build personas and give them the support they need. The ability to track the success of flows from the visually attractive and functionality analytics pages means we can see where we are helping provide education to our users. ### 26. AppCues makes in-product communication easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Appcues?** AppCues flows are highly customizable. There are several ways to trigger flows that help us meet our customers where they are in their journey with our product. They are also fairly simple to build. I love the preview and shareable test options. **What do you dislike about Appcues?** Sometimes it can be a little difficult to diagnose issues with flows not appearing as expected. A lot of times it's a segment error (such as something not pulling accurately from Salesforce)- that can take some time and brainstorming to remedy. Support has always been helpful in my interactions with them, but they're limited in what they can see on our end. **Recommendations to others considering Appcues:** I recommend AppCues. It can be used to accomplish many purposes across a product and organization. **What problems is Appcues solving and how is that benefiting you?** Customer-facing teams can easily build tutorials and checklists that improve our onboarding experience. This is beneficial as we don't need to utilize developer bandwidth to create in-product messaging or highlights. Our customers are incredibly busy individuals. AppCues helps illuminate changes in our dashboard and product for our customers who may not have the time to read emails or check our other update channels. ### 27. Love everything about it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Appcues?** The friendly user interface is easy to use! **What do you dislike about Appcues?** The logic building for viewers hurts my brain - would love some hand-holding on this part. **What problems is Appcues solving and how is that benefiting you?** Trying to implement in-app self-help for users. Also looking to leverage the tool for Product lead growth once we've got a good handle on it. ### 28. Power tool for user onboarding, on-site engagement, and gathering user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Appcues?** The help documentation is incredibly thorough, has text, images, and videos - which is great for any learning style. They have regular webinars and events which are treasure troves of knowledge and insight from users from all sorts of different companies. Easy ways to test new flows in restricted environments - lets you get it right before you set it live. I like the different options for engaging site visitors, and the ability to test them out. Maybe a big modal won't work well, maybe little hotspots are all your users need! **What do you dislike about Appcues?** Nothing unhelpful, but I think if this is an area that someone is unfamiliar with - be prepared to invest some time in learning how to use all the features to get the most out of your account. **What problems is Appcues solving and how is that benefiting you?** Currently, I am most involved in the reporting and measuring of our NPS metrics for the self-serve side of our business. We also use flows to help new sign-ups get familiarized with the platform. Knowing when the NPS survey gets triggered, gives me enough time to check in on new clients' orders, and offer feedback and help before they see that survey pop up. It helps me know who I need to connect with before they have a bad experience. We use it for announcing new product features, promotions, webinars. All of these things help us feed and fuel our product development, test the usefulness of new features, help us improve our on-boarding experience, and give us key insights in to how our users interact in our platform. ### 29. The best tool for connecting customers to value **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia C. | Head of Product Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Appcues?** I've been doing product marketing for 10 years and I've experienced a million different ways of approaching 'good' onboarding. But through it all, I have become a natural evangelist for Appcues. I have seen firsthand how powerful it is to equip product marketers with easy-to-use tools that puts them in the driver's seat of crafting memorable customer experiences. I love how easy it is to take an idea, build it, test it, and measure success - all without every asking a favour of my dev team. It's a win-win for everyone. **What do you dislike about Appcues?** Not sure if it's my browser/computer but I'm having a little bit of lag time trying to load different parts of the product lately. Could be just me though! That's all I can really think of - very minor! **Recommendations to others considering Appcues:** Start small, start somewhere. The power is in the quick and easy iteration of workflows! **What problems is Appcues solving and how is that benefiting you?** The beauty of our product, Lune, is that it's an incredibly powerful API-first approach to generating climate action through our business customers. However, if we threw all of that value at our prospects and customers from Day 1, we'd scare them all away. I'm using Appcues to figure out the right way to breadcrumb value to our prospects and customers, and to use data to lead us to evidence of the "aha" moment that customers need to experience as soon as they're in the Lune dashboard. So far we are off to a great start for testing our first hypothesis and I'm looking forward to iterating on this, and bringing those insights from Appcues into our sales narrative and brand positioning. ### 30. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Appcues?** It's easy to use out of the box with options for some significant customizations. **What do you dislike about Appcues?** When customizing, there are some frustrating limitations. For example, changing the size of the slideout is not possible. **What problems is Appcues solving and how is that benefiting you?** Using it to provide quick messaging about product updates and legal stuff to users. The most significant benefit is the quick turnaround time. Does take the burden off the dev team ### 31. Very useful product with fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Appcues?** It's functionality is very straightforward to get to grips with **What do you dislike about Appcues?** Sometimes tours can be a little slow to load meaning a user can click off the page containing the tours but that can't be helped **Recommendations to others considering Appcues:** Try it out - its simple to get up and running **What problems is Appcues solving and how is that benefiting you?** We can walk our users through the more complicated parts of our product in bite-sized chunks ### 32. Appcues has amazing onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Appcues?** Anna, our Customer Success Manager, is a rockstar. She is knowledgeable, concise, and generous with her time to make sure we are successful. Our company is just starting to dig into all of the ways we can utilize Appcues, and Anna has given us a lot of confidence that we can exceed our goals. I also really enjoyed the recent Appcues live event. All of the sessions were informative and engaging. **What do you dislike about Appcues?** I wish there was a better way to see all of our flows, like the ability to export them in a CSV. This would be helpful both to list all of the flows and to have a 'flow map' to better see how all of the flows interact with each other. **What problems is Appcues solving and how is that benefiting you?** Although our company has been using Appcues for a while, we have only recently been able to carve out the time to dedicate to implementing a true strategy for this product. We are looking forward to the ways that conversational marketing can streamline the process of gathering leads. Although we haven't gotten to it yet, we have plans to integrate Hubspot to personalize the user experience even more. ### 33. Super easy-to-use tool for onboardings, feature announcements, and surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Eugenia C. | Ms, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Appcues?** You don't have to depend on a development team to launch content in your application with the help of Appcues. We are able to collect feedback from our users, increase the adoption of new features, onboard users to the application - all that with a small team that is independent of development releases. The only thing you would need development's help with is custom CSS selectors for tooltips. Once you have them, you can experiment and iterate on your content as much as you want. The design capabilities are also great and the audience targeting rules are quite flexible! **What do you dislike about Appcues?** I wish it had alerts for when a flow is facing a lot of issues (not showing). And I wish it was easier to localize checklists. **What problems is Appcues solving and how is that benefiting you?** We are launching feature onboardings, announcements, and surveys. It's easy and quick to create content in Appcues that will look awesome, launch it and collect results. ### 34. It is a great way to communicate to users and test ideas **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** How I can quickly get out ideas and concepts I want to test **What do you dislike about Appcues?** Testing can be a bit frustrating, it would be great if that was easier **What problems is Appcues solving and how is that benefiting you?** Appcues allows me to test ideas and concepts with users, I am also able to gather important user data ### 35. Solid support response and success resources **Rating:** 4.5/5.0 stars **Reviewed by:** Daphne C. | Senior Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** As a person who wears many hats for our startup's product team, digital product adoption is probably the role where I have the least experience. I am not using it every day, so I need to be able to jump in, get some work done quickly, and move on. I feel that getting used to Appcues has been easier since reaching out to support-- I have been provided great support from Appcues. The support team is incredibly helpful, responsive, and resourceful. In response to my queries, they help me with helpful tips and insights that I haven't figured out on my own. They also listen and appreciate it when I have concerns. As a result, I'm feeling more confident with Appcues every day I use it. **What do you dislike about Appcues?** When looking at the list of flows, I'd like to have more visibility to the step content (currently I can see thumbnails with tiny unreadable text) so that I can do a quick evaluation. And even better, if I could make changes to the actual content quickly without having to open it in the plug-in, that would be delightful! Also, troubleshooting flow issues can be problematic, especially when matching steps in a complex multi-state flow. It is hard to decipher what went wrong during those times. The plug-in overlay sometimes prevents me from targeting elements on the bottom edge (even after I collapse the bottom menu) and it is not clear how to ensure that the next step will appear when it is supposed to. I'm hopeful though. Over the months, I've seen a lot of improvement, so in due time I think that some of the glitches and annoyances will be addressed. **What problems is Appcues solving and how is that benefiting you?** We're still getting to know Appcues and building out our first new user sequence. We have successfully pushed content about releases, and we notified customers about some issues without involvement from the engineering team. This saves us a lot of time and resources. Prompts we display for our customers to give feedback are getting some results, but we're still early in the process and don't yet have much to report. Getting insights about what users are adopting from the tracking function is helping us too. ### 36. A good tool for communicating with users & guiding them **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** - Modal announcement for new features - Tooltips to help users be guided through your product - Possibility to collect NPS - Easy no-code tool to build flows - Customization of tooltips, modals, etc - Fast to deploy in testing environments or production - Good customer team **What do you dislike about Appcues?** - Need some UX improvements in certain areas - Early product which needs some additional features to strengthen the core of the product - Sometimes flows can not appear as expected. Could need a developer or support team to understand why it doesn't work. But overall they are on a good path! **What problems is Appcues solving and how is that benefiting you?** Go-to-market for product : - Communicating to users new features - Guiding new users on the product (tooltips, checklists) - Collecting NPS - Adapting communication to certain users (segmentation) Overall benefits: creating a good & comprehensible communication for users on the product ### 37. Building flows is easy, but as a UX designer, I want more customization possibilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** Building flows, tracking flows, and exporting data is really easy to do. There are enough options to let your users onboard on your platform, and you can make it as complex or easy as you want. **What do you dislike about Appcues?** As a UX designer, I feel like I do not have enough ad hoc customization possibilities when building flows. Also, some building blocks can be added to let users have more ways of interacting with your product. It can be challenging to make seamless flows without the help of developers. **Recommendations to others considering Appcues:** They're continuously adding features to their product, which is a good sign in my opinion. **What problems is Appcues solving and how is that benefiting you?** We are gaining insights into new (unexplored) markets by setting out surveys using Appcues. Gathering and analyzing data is pretty easy, too. Another benefit we have realized is making an onboarding flow that helps our users get started with our product. ### 38. Easy way to implement tooltips and copy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** Being able to complete copy/tooltip/modal changes without any engineering help. Our engineers are already resourced to other projects and ongoing initiatives, so any chance we get to deliver high impact changes to the way our sites work without pulling them from their work is a win. **What do you dislike about Appcues?** There are some features that are not quite fully fleshed out yet. For example, when using Appcues as a survey tool, the responses are returned in one field rather than separate fields for every question. I believe it's a problem they're looking to solve, but at the moment that solution has not been provided. I am sure their team will get it figured out though! **What problems is Appcues solving and how is that benefiting you?** We use Appcues for several things including; opt in for beta/alpha testing, studies on customer sentiment, as a clickfunnel to drive sales top line metrics, CSAT scores, and other experiments as needed. ### 39. Up and coming Appcue Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Brenin E. | Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** The features are fantastic - still in infancy, but everything is aesthetically well done and the support team is ready to let you know what features are in the pipeline if it feels as though it is currently lacking **What do you dislike about Appcues?** The panel at the bottom while working on Appcues - I would prefer an easier way to move the items around (in and out of sets, etc) **Recommendations to others considering Appcues:** Take the time to learn all of the features available **What problems is Appcues solving and how is that benefiting you?** Tutorials for TVU Networks products (for me, it has primarily been while using TUV Producer). It is meant to be for new and returning customers ### 40. We are very happy using appcues for our product for user onboarding and with connected services. **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar A. | Sr. UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Appcues?** Easy onboarding Experience for novice users. Product tours, Feature announcement, Onboarding Checklist. User properties allow us to add custom properties. Help documentation and tutorials. **What do you dislike about Appcues?** Mobile support is not yet available. Localization is a bit complicated for those who are not developers. **Recommendations to others considering Appcues:** I highly recommend this product which helps organizations to onboard new customers easily. **What problems is Appcues solving and how is that benefiting you?** Connected Onboarding Experience from different products and services. Product awareness with the help of announcement and guided tours. ### 41. The easiest way to share product information! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna S. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Appcues?** I love that Appcues makes it so easy to set up a new feature alert. Every step is very straightforward, even for someone like me who was just learning Appcues for the first time. It's easy to test your flows to make sure everything looks good before it goes live, and is easy to track progress as well. I had no idea you could do so many cool things with a program like this! **What do you dislike about Appcues?** Nothing really comes to mind, as my experience so far with Appcues has been nothing but simple and beneficial. I guess if I had to think of something it would be to watch a little intro training video on how to set up a flow but this may already exist and I am just unaware of it. **What problems is Appcues solving and how is that benefiting you?** As a Product Marketing Manager, I am using Appcues to let our platform users know about cool new features or solutions as they come available. I have created a few different slideout flows announcing things like our new Segmentation method or our new charting features, and am able to link them directly to a page where they can learn more about those features. The pop-up feature is great because all users will see it as they log onto our app, making it hard to miss. And the best part is being able to track how many users have seen it/clicked on it. ### 42. AppCues gives us exactly what we need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Appcues?** Close support during onboarding Intuitive product **What do you dislike about Appcues?** Nothing so far - I sent them some feature suggestions, so hoping to see them in the road map **What problems is Appcues solving and how is that benefiting you?** We needed an ability to communicate with our customers in realtime, guiding them, providing custom information as they use our platform ### 43. Fairly satisfied but there are a few UX things that sometimes make my job harder than it should be. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Appcues?** Easy to use flow builder. Advanced targeting options. **What do you dislike about Appcues?** After adding translations you can't edit the flow anymore - you have to recreate the same flow multiple times in case of mistakes/updates (and then you need to exclude people who have seen all the previous versions). Checklists can't be localized. You can't add a targeting rule to multiple flows at once. Sometimes the builder is buggy (different style shown in the builder than live). **What problems is Appcues solving and how is that benefiting you?** User onboarding, informing about feature releases. ### 44. convinced by it **Rating:** 5.0/5.0 stars **Reviewed by:** Noëlle P. | project marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Appcues?** the ergonomy is great and features are really powerful **What do you dislike about Appcues?** lack of translation and exports by emails **Recommendations to others considering Appcues:** have fun and try to watch as many tutorials as possible **What problems is Appcues solving and how is that benefiting you?** onboarding ### 45. Broad set of features, with only a few gaps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Appcues?** After a thorough vendor review, Appcues was an easy winner. Compliance is a big concern for apps like these, as they require injecting scripts and code into your app—Appcues had plenty of documentation and installation guides, and were totally up to date with their SOC 2. Feature-wise, a lot of apps in this space have nearly identical features, there are only a few key differentiators. I liked that Appcues had diverged a bit with their Checklists and Launchpad feature. Once you read up on the Launchpad, it's one of those features you didn't know you wanted and are surprised others don't have. For the features they've implemented, it works really well. Clean interface, pretty frequent releases. **What do you dislike about Appcues?** The building and management interfaces are all solid, but I wish they gave users more control when building. If you set out with a vision of how your product guide will look, you can almost certainly make it with Appcues—but it may just require a workaround or roundabout way of doing it. It will almost certainly require a bit of CSS as well. To make it more streamlined, I wish they had text validation or conditional logic and branching in each flow, this would 10x the utility of Appcues. No competitors had pulled this off in a meaningful way, I'd love to see Appcues be the first to nail it. **What problems is Appcues solving and how is that benefiting you?** We are improving our user onboarding experience. We have gotten a lot of positive feedback so far. There are things we're able to do with Appcues that would have normally taken major dev time or planning. Appcues has empowered us to make changes quickly without extensive dev resources. ### 46. You succeed only when your customers do. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Director of Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Appcues?** As the leader in Sales Compensation software, Varicent is successful when our clients can successfully pay sellers accurately and on time. Appcues helps us to collect information on client sentiment and provide guidance to improve the customer experience. The offering is a powerful one allowing for the ability to create a path to success. Each step on that path aids in a decision or feedback. The best part of Appcues is the people. Other vendors in the market might be able to complete parts of this work, but if I ever have a question, concern, or need assistance, I feel so much better after speaking with this team. I might be uncertain or worried before engaging, then we speak, and a few minutes later things are working great, and I feel like a champ. If you will invest in a long-term partnership, isn't it good to choose the one you actually enjoy to working with? Thank you, RJ and Anna, for your recent help! **What do you dislike about Appcues?** Leading to the purchase, I enjoyed the conversations and webinars with customers. It took me longer than I had hoped to get good at using this offering. Looking back, all the guidance was there in classes and tutorials. I wish I'd have listened better. For those who've used a system like this before, it might be more intuitive, but for beginners it takes a bit longer. **What problems is Appcues solving and how is that benefiting you?** Customer sentiment and in-product notifications are the primary areas we use Appcues. If you look at the Varicent G2 page (https://www.g2.com/products/varicent-varicent/reviews) you will see a steady increase in customer delight and improvement in the satisfaction score of users. Our investments in the last year include growing from 200 to nearly 800 employees along with capturing client feedback through Appcues. Data is shared with product management, support, and customer success to improve every client journey. ### 47. Leader in the industry - easy to use - great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Appcues?** Appcues is very easy to use, even for a novice or not a highly technical person. In addition, our product team can add onboarding without relying on our engineers at all. We love the flexibility. **What do you dislike about Appcues?** Sometimes the appcues builder can be slow or glitchy. **Recommendations to others considering Appcues:** nothing **What problems is Appcues solving and how is that benefiting you?** We are trying to reduce user friction during onboarding, create product-led experiences, and reduce resources needed for training and support of new users. ### 48. Extremely adaptable, great configuration and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Appcues?** This tool really helps us to fill gaps where they exist in the product. It is super easy to use and intuitive. Any time I've ever needed their support or customer success (which is rare), I've found them helpful and knowledgeable. **What do you dislike about Appcues?** There could be better scheduling of flows to display at certain times. Also there could be better alerts when a flow doesn't appear. I do believe this is coming though. **What problems is Appcues solving and how is that benefiting you?** Customer notifications, Customer sign-posting, Regular notices ### 49. Boost product adoption overnight, not 14 sprints! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom B. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Appcues?** Woah, where do I start! Looking back a year it's hard to imagine that we were even considering competitors. Implementing a third-party tool can be a daunting task! Convincing the teams who would usually look to 'hard-code' something that your solution will be quicker, more efficient, more flexible and bug-free – is not easy. But from day one - it was clear that the team at Appcues knew what they were talking about, every question, worry, curveball we threw at the team – they were able to answer in a matter of minutes! One of my favourite things about Appcues for new users is that it's SUPER easy to share with other stakeholders - installing the builder via a Chrome extension means that there are almost zero barriers to entry for newcomers! This is great when you're trying to get the smartest brains in your business to share their opinions on how to kick things off with your new onboarding flows. Appcues boosted activation of our core product, almost overnight – with what felt like 10 minutes of work! Which as you can imagine, was pretty awesome to present at the weekly marketing catch up! The team made a great call building events directly into the tool – this has helped us tenfold get onboarding tours out quicker as we no longer rely so heavily on hardcoded backend events being sent to Appcues to trigger event-based in-app communication. One of my Appcues highlights would be introducing the "permalink" feature to our lifecycle teams. Their jaws dropped when I showed them that they could use my (tried and tested) flows as part of their email communication without needing to consult directly with me! **What do you dislike about Appcues?** If I'm honest, there isn't much I don't like about Appcues. It does what it says on the tin (plus a bit more!) If I had to find something it would be that they don't have a live chat feature to chat with Support, but in saying that, our Account manager Anna is always on hand to reply to our queries and give us realistic timelines (even if she is based in a different time zone!) **Recommendations to others considering Appcues:** If you have a digital adoption tool already – switch. If you don't – give Appcues a try! **What problems is Appcues solving and how is that benefiting you?** We implemented Appcues to help us boost product activation and increase our upgrade ratio (trial to paid). As mentioned before, we've not had an experience with Appcues that hasn't helped us achieve at least one of those goals! It's also helped us inform bigger, hardcoded onboarding projects (led by a dedicated product team) making us (Product marketing team) a solid thought leader for future product development. ### 50. A more and more powerful tool for most of PMs **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr H. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Appcues?** The designer is unbelievably convenient and works smoothly (it's not that obvious for a WYSIWYG tool). The location of widgets is always correct, while first releases have had some issues on that field. **What do you dislike about Appcues?** The price ;) Also, the predefined widgets library could be a bit bigger. It's an absolute minor, but Appcues could improve the visual presentation of flows conversions. **What problems is Appcues solving and how is that benefiting you?** It helps me reach customers that aren't reacting to email notifications, for example. The flows are so easily configurable that I can direct them very precisely. ## Appcues Discussions - [How do I use Appcues?](https://www.g2.com/discussions/how-do-i-use-appcues) - 3 comments - [What does Appcues do?](https://www.g2.com/discussions/what-does-appcues-do) - 3 comments - [What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?](https://www.g2.com/discussions/35801-what-is-the-best-way-to-track-progress-of-individual-users-through-the-adoption-process-so-that-we-can-create-follow-up-tasks) - 1 comment - [View Appcues pricing details and edition comparison](https://www.g2.com/products/appcues/reviews?order=most_recent&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A48%3A06+-0500&secure%5Bsession_id%5D=03c35db4-c73c-4e0e-8390-a2f790be46ab&secure%5Btoken%5D=baa66b4d0a31afdceed43c7473c66cda7e6626bf1054c67f57a8e12732e28782&format=llm_user) ## Appcues Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Education Perfect](https://www.g2.com/products/education-perfect/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Appcues Features **User Analysis** - Survey Implementation - Data Analysis **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Analytics** - Campaign Performance - Audience Insights **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Engagement** - Coupons and Promotions **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Platform** - Optimization - Integrations - Mobile Marketing **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Appcues Alternatives - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews)