1. [Home](https://www.g2.com/) 2. ... 3. [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) 4. [Appcues Discussions](https://www.g2.com/products/appcues/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") ![Reward for good Appcues reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/27986/medal.svg "Reward for good Appcues reviews") ](/products/appcues/reviews) [ Appcues ](/products/appcues/reviews) (344)4.6/5 Appcues is the experience orchestration engine that transforms how customers engage with products—and how businesses drive outcomes. The platform helps you turn real-time customer behavior into automated, personalized engagement across in-app, push, and email channels. Instead of relying on one-off tactics or manual outreach, Appcues enables you to act at the exact moments that matter. You can guide a trial user to their first “aha” moment, help new customers complete onboarding, encourage teams to invite colleagues, or step in when adoption starts to slip. You can also highlight features when users are ready to try them, prompt upgrades when usage exceeds plan limits, or reinforce value in the weeks leading up to renewal. With Appcues, you don’t have to choose between speed and scale. Teams can launch and optimize experiences independently—without waiting on engineering resources or adding more headcount. That means your expertise doesn’t just live in decks, spreadsheets, or 1:1 conversations. It’s embedded directly into the product experience and delivered to every customer, at exactly the right time. The results are measurable. Businesses see faster trial conversions and shorter time-to-value. Adoption of key features grows as users get timely nudges to take the next step. Retention improves because potential churn risks are addressed proactively. Expansion becomes easier as customers are guided toward higher-value plans and deeper product usage. By connecting engagement to these lifecycle moments, Appcues helps companies grow more efficiently and predictably. Trusted by leading companies like Airbase, HubSpot, G2, and Wayfair, Appcues has powered billions of experiences across thousands of products. Whether your goal is to activate new signups, drive adoption of underused features, reduce churn, or expand customer accounts, Appcues gives you the tools to deliver meaningful, measurable customer moments at scale. Show More * * * ### 76.0 Nps Score Already have Appcues? ### All Appcues Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # How do you use Appcues? ](/discussions/how-do-you-use-appcues) How do you use Appcues? [ Personalization Software ](https://www.g2.com/tags/personalization-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Mobile App Optimization Software ](https://www.g2.com/tags/mobile-app-optimization-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.&title=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is API Appcues net? ](/discussions/what-is-api-appcues-net) What is API Appcues net? [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Personalization Software ](https://www.g2.com/tags/personalization-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.&title=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # How do I use Appcues? ](/discussions/how-do-i-use-appcues) How do I use Appcues? [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Personalization Software ](https://www.g2.com/tags/personalization-software) * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.&title=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What does Appcues do? ](/discussions/what-does-appcues-do) What does Appcues do? [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Personalization Software ](https://www.g2.com/tags/personalization-software) * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.&title=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 3 years ago More Options - [ # Possible to pass a URL parameter to skip a question in a flow? ](/discussions/possible-to-pass-a-url-parameter-to-skip-a-question-in-a-flow) I'm creating a poll in our app using appcues and sending it out via email. The flow triggers when the user arrives on the page - it looks for a route param (e.g., "launch-poll"). I can also include in the email design individual links for route answers (e.g., "answer-c). Is it possible to look... [Read more](/discussions/possible-to-pass-a-url-parameter-to-skip-a-question-in-a-flow) [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Personalization Software ](https://www.g2.com/tags/personalization-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.&title=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Kushal D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kushal D.") KD Loading... [Kushal D.](https://www.g2.com/users/3d720a18-4bff-4037-a71b-06a5e5546e96 "Kushal D.") • over 5 years ago More Options - [ # What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks? ](/discussions/35801-what-is-the-best-way-to-track-progress-of-individual-users-through-the-adoption-process-so-that-we-can-create-follow-up-tasks) As our users move through the different flows and goals we have set up in Appcues, I would like an easy way to identify laggards so that we can create follow up actions for the Customer Success team. [ Personalization Software ](https://www.g2.com/tags/personalization-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.&title=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Appcues+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Appcues+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%0aAsk+Appcues+questions+and+get+answers+from+expert+users+in+our+Appcues+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/appcues/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/d9a097bb2961640e22e276d196fba33d/appcues.svg "Product Avatar Image") ### Have you used Appcues before? Answer a few questions to help the Appcues community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fappcues%2Fdiscuss%3Fsmall_ask%3Dappcues) No ## Top Contributors in Appcues 1 ![Stephan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephan S.") SS Loading... ### [Stephan S.](https://www.g2.com/users/d37f5b26-b79d-416e-958d-01d4b2363d4e "Stephan S.") CTO 1 pt 2 ![Zak R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zak R.") ZR Loading... ### [Zak R.](https://www.g2.com/users/5741ffbb-b0ff-4739-9451-19e188d404a2 "Zak R.") VP, Marketplace 1 pt 3 ![Arry P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arry P.") AP Loading... ### [Arry P.](https://www.g2.com/users/8615e76a-2319-4cd7-aedf-59592c9a25cb "Arry P.") Head of Growth 1 pt 4 ![Lyla R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyla R.") LR Loading... ### [Lyla R.](https://www.g2.com/users/dcbdc43a-12df-4ad1-a020-8307b19e1e90 "Lyla R.") 1 pt 5 ![Anand P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anand P.") AP Loading... ### [Anand P.](https://www.g2.com/users/b4aa0b12-f431-4f56-ac66-f919160300c8 "Anand P.") 1 pt