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Compare Appcues and WalkMe 
At a Glance
Market Segments
Mid-Market (58.0% of reviews)
Enterprise (59.1% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Appcues
Star Rating
(341)4.6 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesWalkMe
Star Rating
(535)4.5 out of 5
Market Segments
Enterprise (59.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in providing in-app support and self-service learning, which significantly reduces training time and enhances productivity. Users appreciate how it guides them step-by-step through tasks, leading to a smoother onboarding experience.
- Users say that Appcues stands out for its user-friendly build interface, making it easy to create onboarding flows and surveys. This intuitiveness allows teams to quickly onboard users and gather valuable feedback, which is a major advantage for product and marketing needs.
- According to verified reviews, WalkMe's overall quality is reflected in its higher G2 Score, indicating greater user satisfaction. Reviewers highlight its powerful features and seamless integration, which contribute to efficient digital adoption across various platforms.
- Reviewers mention that Appcues shines in customer support, with many praising the team's responsiveness and commitment to user feedback. This level of support is often cited as a key factor in users' positive experiences with the platform.
- Users report that while WalkMe has a slightly more complex setup process, its robust features and capabilities make it worthwhile. Many users find that the initial investment in time pays off with improved user experience and reduced support requests.
- G2 reviewers highlight that both platforms offer valuable analytics, but WalkMe's data analysis capabilities are noted to be superior. Users appreciate how WalkMe helps them track user behavior and engagement, which is crucial for optimizing their digital strategies.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
WalkMe
No pricing availableFree Trial
Appcues
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.6
285
8.7
468
Ease of Use
8.6
288
8.3
477
Ease of Setup
8.3
163
8.1
385
Ease of Admin
8.7
149
8.3
362
Quality of Support
9.1
270
8.8
463
Has the product been a good partner in doing business?
9.2
147
8.9
360
Product Direction (% positive)
9.0
267
9.0
454
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
8.5
153
7.9
286
7.5
177
8.1
320
User Support
8.5
180
8.6
311
7.0
102
7.7
250
8.1
147
8.0
258
Walkthrough Type
8.1
119
8.0
267
8.9
178
9.0
319
Platform Basics - Digital Adoption Platform
8.8
8
8.3
46
9.4
9
8.8
49
Analytics - Digital Adoption Platform
7.7
8
8.7
47
Functions - Digital Adoption Platform
8.1
8
8.9
49
8.5
8
9.2
50
Agentic AI - Digital Adoption Platform
Not enough data
7.1
33
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
172
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
180
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
5.2
10
7.9
16
7.0
10
8.3
20
7.6
11
8.1
18
6.8
10
7.9
21
Feature Not Available
8.1
21
6.5
10
8.5
17
Reporting
8.5
11
8.1
23
7.7
11
8.2
24
Personalization
8.5
11
8.4
22
8.0
11
8.1
21
7.4
11
8.1
19
Administration
7.6
11
7.4
18
7.8
10
8.1
19
8.5
11
8.2
24
9.1
11
8.6
24
Categories
Categories
Shared Categories
Appcues and WalkMe are categorized as Digital Adoption Platform and Mobile App Optimization
Unique Categories
Appcues is categorized as Personalization, Mobile Marketing, Personalization Engines, and Push Notification
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.7%
Marketing and Advertising
8.9%
Financial Services
6.5%
Internet
4.7%
Other
30.8%
Computer Software
10.9%
Information Technology and Services
8.1%
Financial Services
8.1%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.1%
Discussions
What does Appcues do?
3 Comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 Comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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