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Compare Appcues and Pendo 
Featured Products
At a Glance
Market Segments
Mid-Market (58.1% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free Trial
Free
Appcues
Star Rating
(342)4.6 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesPendo
Star Rating
(1,559)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Appcues excels in user-friendliness, with many praising its intuitive build interface. Users appreciate how easy it is to create onboarding flows and surveys, which significantly enhances their ability to onboard new users quickly.
- Users say that Pendo provides exceptional insights into user interactions, making it a powerful tool for understanding user behavior. Reviewers highlight its comprehensive onboarding guides and walkthroughs, which help users navigate the software effectively.
- According to verified reviews, Appcues stands out for its outstanding customer support. Users frequently mention the responsiveness and dedication of the support team, which is seen as a major advantage when resolving issues or implementing new features.
- Reviewers mention that Pendo's analytics capabilities are robust, allowing for deep dives into user data. Users appreciate the platform's ability to track user movements and gather feedback, which aids in making informed product decisions.
- G2 reviewers highlight that while Appcues has a strong ease of setup, Pendo's setup process can be more challenging. Users of Appcues often note that they can get started quickly without extensive configuration, which is a significant benefit for teams looking to implement solutions rapidly.
- Users report that Pendo's comprehensive feature set, including advanced segmentation and reporting tools, makes it a valuable asset for larger organizations. However, some users feel that the complexity of these features can be overwhelming for smaller teams or those new to digital adoption platforms.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Appcues
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.5
1,192
Ease of Use
8.6
289
8.2
1,206
Ease of Setup
8.3
164
7.9
564
Ease of Admin
8.7
149
8.4
555
Quality of Support
9.1
271
8.5
1,041
Has the product been a good partner in doing business?
9.2
147
8.9
531
Product Direction (% positive)
9.0
268
8.5
1,107
Features by Category
Metrics
Not enough data
8.7
453
Not enough data
8.7
471
Not enough data
8.4
419
Not enough data
8.8
464
Not enough data
8.5
421
Not enough data
8.2
394
Not enough data
8.2
358
Not enough data
8.2
334
Not enough data
8.3
394
Reporting
Not enough data
8.4
462
Not enough data
8.5
426
Not enough data
8.7
436
Not enough data
8.7
467
Not enough data
7.8
261
Not enough data
8.1
284
Not enough data
8.2
449
Other
Not enough data
8.7
437
Not enough data
8.0
306
Not enough data
7.5
262
Not enough data
7.9
271
Not enough data
7.3
196
Not enough data
8.5
340
Not enough data
8.2
297
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Administration
Not enough data
8.1
376
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
453
User Identification
Not enough data
7.9
109
Not enough data
8.5
136
Not enough data
8.0
103
Tracking & Reporting
Not enough data
8.5
125
Not enough data
8.5
131
Not enough data
8.3
108
Not enough data
8.5
141
Not enough data
8.6
133
Not enough data
8.7
137
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
User Behavior
Not enough data
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
A/B Testing
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Visitor Information
Not enough data
8.0
22
Not enough data
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
User Analysis
8.5
153
8.6
343
7.5
177
8.4
389
User Support
8.5
180
8.5
389
7.0
102
7.6
207
8.1
147
8.0
294
Walkthrough Type
8.1
119
8.1
297
8.9
178
8.6
364
Platform Basics - Digital Adoption Platform
8.8
8
8.5
19
9.5
10
8.9
20
Analytics - Digital Adoption Platform
7.7
8
9.0
20
Functions - Digital Adoption Platform
8.1
8
8.6
19
8.7
9
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
8.7
580
Not enough data
8.7
612
Not enough data
8.6
590
Not enough data
8.2
502
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
444
Agentic AI - Product Analytics
Not enough data
6.6
25
Not enough data
6.9
25
Not enough data
6.9
24
Not enough data
7.5
23
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
324
Not enough data
7.9
306
Not enough data
8.1
306
Planning
Not enough data
7.1
230
Not enough data
7.1
222
Not enough data
6.6
197
Not enough data
7.6
234
Not enough data
7.2
209
Workflow Management
Not enough data
7.3
242
Not enough data
7.6
250
Not enough data
6.7
197
Not enough data
7.0
209
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
Variation Testing
5.2
10
8.3
54
7.0
10
7.8
55
7.6
11
8.1
59
6.8
10
8.4
66
Feature Not Available
8.1
63
6.5
10
7.9
56
Reporting
8.5
11
8.6
84
7.7
11
8.6
87
Personalization
8.5
11
8.6
74
8.0
11
8.7
73
7.4
11
8.9
66
Administration
7.6
11
8.0
75
7.8
10
8.1
66
8.5
11
8.5
85
9.1
11
8.6
91
Categories
Categories
Shared Categories
Appcues and Pendo are categorized as Digital Adoption Platform and Mobile App Optimization
Unique Categories
Appcues is categorized as Personalization, Mobile Marketing, Personalization Engines, and Push Notification
Pendo is categorized as Product Analytics, Digital Analytics, Product Management, Mobile App Analytics, and Session Replay
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
15.6%
Marketing and Advertising
8.8%
Financial Services
6.5%
Internet
4.7%
Other
31.0%
Computer Software
33.6%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Discussions
What does Appcues do?
3 Comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 Comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
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