Compare Appcues and Pendo
Featured Products
At a Glance
Market Segments
Mid-Market (58.4% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
Free Trial
Free
Appcues
Star Rating
(344)4.6 out of 5
Market Segments
Mid-Market (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about Appcues
Pendo
Star Rating
(1,762)4.4 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Appcues excels in its user-friendly build interface, making it easy for teams to create onboarding flows and surveys. Users appreciate how customizable it is to target different user segments, enhancing their ability to onboard users quickly.
- Users say Pendo shines in its depth of customer behavior tracking, providing valuable insights into how customers interact with products. Reviewers highlight the platform's observability, which helps product managers understand user engagement and optimize features effectively.
- According to verified reviews, Appcues has a notable advantage in quality of support, with users praising the responsiveness and helpfulness of the support team. This level of assistance can be crucial for teams needing quick resolutions during implementation.
- Reviewers mention that Pendo's analytics capabilities are robust, allowing teams to analyze user data comprehensively. Users appreciate the ease of tracking customer usage patterns, which aids in making informed product decisions.
- G2 reviewers highlight that Appcues offers a quick implementation process, with many users noting how easy it is to get started. This can be a significant advantage for teams looking to deploy a solution without extensive setup time.
- Users express that while Pendo is easy to use, they sometimes find the guide-building process less intuitive compared to Appcues. However, they are excited about upcoming AI tools that promise to enhance this feature, indicating a commitment to continuous improvement.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Appcues
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
288
8.5
1,208
Ease of Use
8.6
290
8.2
1,265
Ease of Setup
8.3
164
7.9
608
Ease of Admin
8.7
149
8.5
561
Quality of Support
9.1
273
8.5
1,052
Has the product been a good partner in doing business?
9.2
147
8.9
536
Product Direction (% positive)
9.0
269
8.4
1,121
Features by Category
Metrics
Not enough data
8.7
456
Not enough data
8.7
473
Not enough data
8.4
420
Not enough data
8.8
466
Not enough data
8.5
423
Not enough data
8.2
395
Not enough data
8.2
357
Not enough data
8.2
334
Not enough data
8.3
396
Reporting
Not enough data
8.4
462
Not enough data
8.5
427
Not enough data
8.7
436
Not enough data
8.7
469
Not enough data
7.8
262
Not enough data
8.1
284
Not enough data
8.2
449
Other
Not enough data
8.7
439
Not enough data
8.0
305
Not enough data
7.5
262
Not enough data
7.9
271
Not enough data
7.2
195
Not enough data
8.5
343
Not enough data
8.2
297
Agentic AI - Digital Analytics
Not enough data
5.7
10
Not enough data
6.3
13
Not enough data
5.8
11
Not enough data
5.8
11
Administration
Not enough data
8.1
379
Not enough data
7.9
295
Not enough data
8.7
421
Not enough data
8.5
453
User Identification
Not enough data
7.9
109
Not enough data
8.5
136
Not enough data
8.0
103
Tracking & Reporting
Not enough data
8.5
125
Not enough data
8.5
131
Not enough data
8.3
108
Not enough data
8.5
142
Not enough data
8.5
133
Not enough data
8.7
137
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
User Behavior
Not enough data
9.1
23
Not enough data
8.0
22
Not enough data
8.6
23
A/B Testing
Not enough data
7.4
19
Not enough data
7.0
19
Not enough data
8.8
21
Not enough data
6.8
19
Visitor Information
Not enough data
7.9
21
Not enough data
8.0
19
Agentic AI - Session Replay
Not enough data
Not enough data
User Analysis
8.5
153
8.6
345
7.5
177
8.5
392
User Support
8.5
180
8.5
391
7.0
102
7.6
206
8.1
147
8.0
294
Walkthrough Type
8.1
119
8.1
296
8.9
178
8.7
363
Platform Basics - Digital Adoption Platform
8.9
9
8.2
20
9.5
10
9.1
23
Analytics - Digital Adoption Platform
7.7
8
9.0
24
Functions - Digital Adoption Platform
8.1
8
8.5
17
8.7
9
9.3
26
Agentic AI - Digital Adoption Platform
Not enough data
6.2
10
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
8.7
585
Not enough data
8.7
633
Not enough data
8.6
593
Not enough data
8.2
504
Not enough data
7.9
408
Not enough data
8.2
441
Not enough data
8.0
400
Not enough data
7.9
451
Agentic AI - Product Analytics
Not enough data
6.4
27
Not enough data
7.0
25
Not enough data
6.7
22
Not enough data
7.4
21
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
10.0
21
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.9
8
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
Feature Not Available
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
Variation Testing
5.2
10
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Reporting
8.5
11
Not enough data
7.7
11
Not enough data
Personalization
8.5
11
Not enough data
8.0
11
Not enough data
7.4
11
Not enough data
Administration
7.6
11
Not enough data
7.8
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Categories
Categories
Shared Categories
Appcues and Pendo are categorized as Digital Adoption Platform
Unique Categories
Appcues is categorized as Personalization, Mobile App Optimization, Mobile Marketing, Personalization Engines, and Push Notification
Pendo is categorized as Product Analytics, Session Replay, Mobile App Analytics, and Digital Analytics
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.2%
Information Technology and Services
15.6%
Marketing and Advertising
8.8%
Financial Services
6.5%
Internet
4.7%
Other
31.2%
Computer Software
32.8%
Information Technology and Services
15.1%
Marketing and Advertising
7.0%
Financial Services
4.4%
Hospital & Health Care
3.3%
Other
37.4%
Discussions
How do I use Appcues?
3 Comments
AP
To build user flows & test pop up flows in your app or sitesRead more
What does Appcues do?
3 Comments
ZZ
Allows teams to create modals, tooltips, and surveys without engineering help. Basically you. can create animated pop-ups/slide outs without needing to use...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How is feature adoption measured?
1 Comment
GF
With a Digital Adoption Platform such as Whatfix, you can place a widget called a User Action on the feature. Then every time a user clicks on the feature it...Read more
What is feature adoption?
1 Comment
GF
In software terms, a feature refers to a specific functionality or capability that is designed and implemented within a software application. Features are...Read more
