I like that Appcues is fast and lets me do things in my product without needing engineering resources or waiting for a sprint, which gives me more control as a product manager. The analytics are at the right level to help me see what’s going on and take action. I can deploy surveys right in the app and get quick directional insights from users while they’re in the product. I also like the onboarding checklists and tooltips for creating a personalized experience. The tutorials were helpful, and the available support helped me do most of what I needed on my own. Review collected by and hosted on G2.com.

Some of the Appcues flows don’t offer the same analytics. With Checklists, I can only see how many users clicked on them or completed the items. I’d love to segment that data and see it over time, so I can tell whether a change to the checklist leads to higher completion or engagement. Review collected by and hosted on G2.com.

I value Appcues for around-the-clock user support and for cutting down onboarding specialist time. I like that the AI co-pilot can analyze content and results, edit flows in bulk based on instructions, and help spot errors in settings. I also liked the clean design of the first version. I found the initial setup easy, though it can be challenging depending on your data structure. Review collected by and hosted on G2.com.

I don’t really like Appcues’ new design. It’s a bit heavy on the eyes and harder to read; I liked the clean design of the first version. The initial setup was easy, but it can be challenging depending on your data structure. Review collected by and hosted on G2.com.

I like the Appcues’ MCP and home page quite a bit, especially being able to query it through other AI tools. I also like how easy it is to query the home screen to find segments and understand how my Appcues experiences are performing as we launch. It saves me time, helps me find the right segments with confidence more quickly, and lets me get answers conversationally when I might not know how to find them otherwise. I can use behavior-based segments and in-product guides and messages to understand what users need and send targeted communications across channels. From a user point of view, Appcues also made sense intuitively. I think the visualizations, dashboards, home screens, and queries keep improving. Review collected by and hosted on G2.com.

I haven’t used Appcues’ email experience much, but I’d like to explore it for segmented email messages, not just in-product guides. I’d also like to understand how Appcues can map multiple touchpoints across in-product guides and emails. Review collected by and hosted on G2.com.

Being able to add in-product messages directly into our software is very convenient Review collected by and hosted on G2.com.

It can require some coding that I wish was more out of the box. Review collected by and hosted on G2.com.

I use Appcues for onboarding, and it saves development time. It’s easy to implement and doesn’t require a heavy lift. It integrates into our product easily, and anyone can implement it, which frees up engineering time. Setup was pretty easy and didn’t take a lot of time. Review collected by and hosted on G2.com.

I’d like more customization in the Appcues layout. I also wish I could use Appcues on elements that appear based on user actions, since it currently only anchors to pages or elements that are permanently on the page. Review collected by and hosted on G2.com.

Appcues allows us to quickly create user guides on our website without involving the dev team. It’s also useful for collecting feedback on newly launched features. Review collected by and hosted on G2.com.

At the moment, the only constraint is that we don’t send Appcues data back to our CRM, but we’re working on it. Review collected by and hosted on G2.com.

The ability to build and deploy in-app experiences without engineering involvement is the biggest win. As a marketer, I can design, test, and publish flows entirely on my own timeline. It removes a major bottleneck and lets us move faster on product-adjacent initiatives like feature announcements and user education. Review collected by and hosted on G2.com.

The feature set is so robust I worry I'm not using the tool effectively enough! Review collected by and hosted on G2.com.

I like Appcues for the quality of its support team and account management. Although it takes time to understand all the technical settings, once I know the overall capabilities, it's a great tool to use, especially with templates. Once you build your own templates, creating a well-designed journey is easy. The tool has become a must-have to communicate important messages in our solution to our clients. Review collected by and hosted on G2.com.

The settings have some limitations and is a bit difficult to use. It's really feels quite binary sometimes, like showing the flow once or all the time. There's also difficulty in creating segmentations with multiple layers, especially if the data comes from different sources. The builder could also be more intuitive. Some basic tasks, such as aligning text or resizing a youtube video, can be more difficult than expected and require more effort than they probably should. But I know the team has been working on it with the creating of a new builder, so let's see in the future how it is. Review collected by and hosted on G2.com.

I like how intuitive Appcues is. I've used other similar products in the past, and even though I was new to this, I picked it up pretty quickly. The support from our Customer Success Manager was SO helpful. She would send quick screen recordings or let me schedule a call to do a sanity check before launching. Whenever doing anything customer-facing, it's scary to hit 'launch' knowing so many people are going to see it. It's great to have Appcues CSM, support, and help articles to ensure you are truly set up for success before hitting go. Although some parts are a bit confusing, there are so many resources that I can always find an answer. Review collected by and hosted on G2.com.

I haven't noticed anything yet. Some things are a bit confusing but there are SO many resources that you can always find an answer. Review collected by and hosted on G2.com.

The ability to quickly create and test user flows without touching the code, combined with detailed analytics on engagement and adoption. It allows you to iterate on onboarding messages and feature activation in real-time based on data, not assumptions. Review collected by and hosted on G2.com.

The learning curve of the editor and the limitations in design templates. It often requires dev intervention for customizations beyond the standard, and browser caching can delay the publication of changes. Review collected by and hosted on G2.com.