Thought Industries Reviews & Product Details

Thought Industries Overview

What is Thought Industries?

Thought Industries powers the business of learning by providing the world’s leading B2B customer training platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers. Headquartered in Boston, Thought Industries has offices across North America and Europe. For more information, visit www.thoughtindustries.com and follow us on LinkedIn and Twitter.

Thought Industries Details
Languages Supported
German, English, French, Japanese, Portuguese, Spanish, Chinese (Simplified)
Product Description

Thought Industries provides learning delivery and monetization tools through a customizable white-label platform. From creating online courses to managing an online learning business, the platform hosts a library of features that enable organizations to get to market quickly and cost-effectively.

How do you position yourself against your competitors?

The Thought Industries Platform addresses the unique needs of external and customer training. We make it easy to handle complex learning operations at scale to empower growth. Our customers manage all aspects of their delivery system—from course and content authoring to commerce, licensing, reporting, and more. All from one robust platform. Whether you are a business services organization selling training or an association looking to improve member engagement and growth, or an enterprise technology company training users on your product where, when and how they need it, our platform has the capabilities you need to succeed.


Seller Details
Seller
Thought Industries
Year Founded
2012
HQ Location
Boston, MA
Twitter
@thoughtind
1,166 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®

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Senior Learning Management Systems Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Thought Industries LMS is extremely robust while offering flexibility for customizations. It incorporates a wide range of features and functions in learning design, learning engagement, content management, user and group management, e-commerce, and reporting. The platform also integrates with various third-party tools that support business operations, such as web conferencing platforms, data analytics, customer relationship management (CRM) services, and other business tools. The added value is in the flexibility it offers in design options, code solutions, and the use of middleware or webhooks to deploy custom integrations. For my team and I, the ability to leverage all the prebuilt features as well as develop custom solutions has significantly increased our competitive edge in producing high quality offerings and learning experiences.

The LMS is also beautifully designed. It has a clean, modern looking interface with good user experience design. Pages are responsive on different viewports and meet contemporaneous web accessibility standards. Our content editors, instructional designers, and learners have consistently provided us with positive feedback on what a delight it is to use the platform, from both the development and the usage perspectives. Review collected by and hosted on G2.com.

What do you dislike?

Due to the robustness of the LMS, there is a learning curve for content editors who are not highly proficient in technology. Site administrators have access to the knowledge center that is useful for developing a better understanding of how the platform works. Thought Industries also organizes weekly office hours and offers other support mechanisms that can be helpful. This platform is very powerful for those with a strong knowledge of web interfaces, learning management systems, and technology in general. For those who are not, it may take a while to get there, but there are a lot of support options available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to build our whole continuing education operations around Thought Industries. In addition to developing the learning experiences, Thought Industries provides us with e-commerce tools to market our content. We are also able to integrate the institutional assessment system into the platform and automate many of our tasks such as automatic certificate generation and conferral upon course completion, delivery of exit surveys, and other tasks related to the implementation of an offering.

An important value is the seamless learning experience Thought Industries provides for our learners in China. Chinese learners in our offerings are able to access all content, including videos and documents, without any issue. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Thought Industries platform is natively designed to provide customer training. Unlike other learning management systems that have adapted to provide client training, the TI platform is serving this need from the start. The interface is easy to navigate and administer. It provides a clean and simple experience for all users of the system. Review collected by and hosted on G2.com.

What do you dislike?

There have not been any downsides to using TI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to serve many clients with similar needs all over the world with the use of the TI platform. Our best practices are being documented and shared with our customers. Review collected by and hosted on G2.com.

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Training Program Specialist
Validated Reviewer
Review source: Organic
What do you like best?

The platform is robust, yet user friendly. We love having the ability to brand, and run multiple sites seamlessly. While not needed often, the Support Team is top notch when they are needed! Review collected by and hosted on G2.com.

What do you dislike?

The reporting engine is robust, yet can be difficult to pin point the data you need. However, the upcoming enhancements to be released in 2021 sound very promising! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can now track our internal compliance training in one place. We are also building out various customer facing portals, each unique to that customers needs. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I really like how open TI is with their update process and their willingness to educate their clients. Review collected by and hosted on G2.com.

What do you dislike?

TI is really built for external content. If you are training internal employees it is certainly possible, but a little more difficult because that’s just not the focus of TI. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Talk through your vision with the reps. They’re very helpful! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to create so much content so easily. Review collected by and hosted on G2.com.

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UO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that the platform itself was fairly easy to learn when I started my job. I had to be able to jump into course building pretty quickly and clicking around TI helped me learn a lot quickly. Review collected by and hosted on G2.com.

What do you dislike?

The course building aspect has been pretty glitchy for me. I'll build a page, only to find out on final review that gifs or text have disappeared since I put them in. When I first started using TI, the building process could be frustrating, but since they updated the UI/UX with the side outline, it's been a difficult road. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For simple, straightforward course building, this platform works. But I create 90-day fitness programs that require a lot of uploading, and usually end up having lots of glitches. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're trying to create courses for hobbyist and enthusiasts in a lot of different areas, and TI does make it possible to create a course that works for many learning styles and backgrounds. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There are tons of features, from the in house authoring tools to pathways to panorama that allow for lots of different applications and a variety of ways to engage learners. On top of that, it's incredibly easy to use. Review collected by and hosted on G2.com.

What do you dislike?

We need to scale up a bit before we can hit the minimums that are required to use the platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get in touch with them to determine if it's the right fit for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

An authoring and lms built into one that is easy to use and engaging for clients. Review collected by and hosted on G2.com.

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Learning Systems Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The best element of the Ti platform for our organization is the ability to configure the interface to match our brand look and feel through Custom CSS. A close second best is the quick response we're received throughout our initial design process. The Ti customer management and support team is top level in all aspects. Review collected by and hosted on G2.com.

What do you dislike?

Our organization has some very specific content use cases, and not all are not completely supported by the stock Ti platform. Ti offered us options to customize our LMS code to support our content needs, however the costs of customization took us way beyond our yearly LMS budget. Was disappointed not to have what, on the surface, should be very common html options missing from the stock platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to fully identify the areas that Ti may not fully support in our initial assessment. There were a few specific use cases our organization would like to support that Ti could not and were missed on initial assessment. Ideally, we'd have set up a more complete set of testing content in the TI LMS to ID these few shortcomings and discuss with TI the costs required to customize our LMS before we entered into contract. However, though we have had to rework some content to "fit" in the TI system, the flexibility to configure the system through custom CSS has alleviated some of the challenges we faced dealing with the stock configuration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our organization leverages Ti for content delivery only. The assessment and video page options allow us to design an interactive lesson program for customer preparation. Though we haven't taken advantage of all of the interactive question formats, we are actively investigating their use and hope they will bring additional options to our customers. The main benefit of the platform our us has been the ability to seamlessly integrate the Ti dashboard into our website through SSO and bring our customers a simple way to access their learning content. Review collected by and hosted on G2.com.

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Content Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love how user friendly and easy it is to use and create training. Review collected by and hosted on G2.com.

What do you dislike?

Sometime the page isn't big enough to view the whole pdf page so I wish it fit a little better on a normal size screen. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is definitely the platform worth using if you don't have a ton of people to create a platform for you. This is very user friendly and easy to set up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to give interesting, interactive training to anyone anywhere and anytime. I love the system! It's perfect for internal use and external use and I love that you can track all the results. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We are a consulting company, and the TI system allows us to offer our educational courses to clients unable to travel, or in less populated areas where we don't regularly offer seminars. Being able to tell our clients that they can access our courses anywhere, anytime, has been very successful. Review collected by and hosted on G2.com.

What do you dislike?

TI has been updating the system regularly, but we are still not able to get everything out of the reports that we need. A more robust set of reports, or a report builder would make it much easier for us to analyze our sales and clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Offsite education is another tool in our toolbox, and is a very effective way to obtain clients that previously were unable to travel, or wouldn't pay the travel costs for our consultants to travel to their locations. It is still early, but we have obtained some new clients who like this lower cost ooption. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Thought Industries allows us to effectively deploy educational materials in a modern and creative way for learners. They offer so many pages to choose from to help implement our educational materials in a way that leaners have loved so far! I cannot say enough about how great their client support analysts have been. If ever we have a question about the platform, whether that be a custom function or design question, Ti is extremely quick to respond and usually with multiple solutions and visual instructions that help solve the initial request. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes our clients are requesting functions on the site that are not doable on Ti, but Ti encourages us to submit the request to their "voice of the customer program' where they are reviewing development requests. They usually keep us updated on the status of those requests which is nice to know. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great platform with even better customer support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved so much together! The Ti platform has given us the opportunity to cascade our learning materials beyond live sessions so individuals can deepen their education on important topics that help shift the culture in their industry for the better. Review collected by and hosted on G2.com.

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Online Education Producer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Thought Industries is constantly looking to improve their platform and their unparalleled customer service team replies promptly and professionally. I really like how many options there are for customizing the learning experience for the student/user, with each page type having its own unique look and interactive functions. The downloadable resources can be rolled up into the classes seamlessly and in a number of creative ways. The myriad options built-in to the platform allow you to package educational content in a fun but focused manner and really dial-in how you would like the student to digest the content. Plus, the fun quizzes help keep people honest! :-) Review collected by and hosted on G2.com.

What do you dislike?

Thought Industries makes changes to the look/style of the site or the platform features relatively often, which can be challenging to adjust to as a daily user of the program. The changes aren't always for the better (in my opinion), and this has at times left our customers (and content creators) missing a particular feature or wanting a slightly different experience. It's also a bit inconvenient that multiple admins can't be editing/building a course simultaneously without experiencing issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's great learning platform! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thought Industries provides a crucial platform for building out our online courses quickly and efficiently. I work for a company that produces a fairly high volume of online educational content and TI keeps the machine moving! Whenever we have experienced issues (technically, or otherwise), customer service has stepped up to get things squared away. The primary benefit of TI for our company is that it allows multiple users (producers, instructors, editors, etc.) access to the site for strong collaboration (essentially in real-time) amongst a team with individuals located across the country. We launched 40 new courses this past year... with even more planned for next year!! I'd call that a success! Review collected by and hosted on G2.com.

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Professional Learning Coordinator
Higher Education
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Thought Industries gives your content a polished look. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes support and be slow to respond to an inquiry Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The grading function could be more rebust. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide a credential to Nonprofit Professionals and aesthetically Thought Industries gives our content the expensive look that it deserves. Our old system just was no longer doing what we needed it to do. We wanted a platform that we allow us to migrate fast, Thought Industries did that for us. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the possibilities. It seems like TI is always evolving. That is a good thing. Review collected by and hosted on G2.com.

What do you dislike?

As a primary user of Panorama, it seems updates happen without Panorama in mind. Also, many releases come with bugs that our team has to spend a lot of time troubleshooting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Work with TI to make the platform work for you. Things seem straightforward to set up but it may not be as straightforward as you think. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-affordable professional development in higher education

-student success anytime, anywhere Review collected by and hosted on G2.com.

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IF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

User Interface is extremely cutting edge and easy to learn how to navigate / customize. Review collected by and hosted on G2.com.

What do you dislike?

Thought Industries has a few gaps in the interface as far as the slideshow capabilities go, for my organizations use case. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating a great client experience is our mission, and we have realized that by creating a more sleek and user freinfly LMS, our clients are more satisfied with their learning experience. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's a fairly easy platform to use both as a customer and administrator. Quick and reliable customer service response time. Review collected by and hosted on G2.com.

What do you dislike?

Updates to the platform can cause problems and glitches. Platform limitations. Limited ability to customize user experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bringing online learning to our customers has expanded our business model. Review collected by and hosted on G2.com.

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CM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very Robust backend - lots of features and capabilities

Account Manager was great to work with Review collected by and hosted on G2.com.

What do you dislike?

User interface - not to industry standard

lack of customization

support - hard to reach Review collected by and hosted on G2.com.

Recommendations to others considering the product:

think long and hard - due to the expense and considerable burden on customizations and learning curves to operate system

Once you know the backend it does get easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were building out a website on platform - that failed

backend LMS works but hard to use Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like best that Thought Industries is always working to improve their product. Review collected by and hosted on G2.com.

What do you dislike?

Some of the updates are pushed out with bugs and often change functionality without much prior notice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure your users are willing to adapt to new updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thought Industries has helped solve issues with administering workshops for offsite instructors by providing assistance for them when needed and letting them do their thing when they don't. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Being able to track progress of participants on platform Review collected by and hosted on G2.com.

What do you dislike?

A few glitches in completion of specific programs with assessments on the platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to do coursework from a variety of locations, on your own terms Review collected by and hosted on G2.com.

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Director of Digital Media - Equine Group
Publishing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Thought industries has an exceptional product offering and a team to back it up. They are very knowledgable and helpful, with great customer service. Their platform is intuitive and they are great at adding new features. Review collected by and hosted on G2.com.

What do you dislike?

As always, budgetary constraints are key in todays world so of course, we would like to have a lower price point, but realize we get what we pay for. Overall, nothing that we dislike at this point. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Thought Industries has a great product and team to back it up, I comfortably recommend their platform to industry peers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Thought Industries for both retail and audience education solutions. The Thought platform has a clear and concise way to disseminate the information in a learning environment to those groups. Review collected by and hosted on G2.com.

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Manager Technical Marketing
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The thing that we love most about the Thought Industries platform is that it is specifically designed for businesses like ours that are focused on creating and selling learning products. We looked at a lot of different LMS suites but so many of them are focused on internal trainings. Review collected by and hosted on G2.com.

What do you dislike?

If there was one thing that we have provided constructive feedback on is the lack of an asset management system built into the platform. The product and feature updates they have come out with recently have been focused on bettering the learning experience for users, which is great, but there are some minor quirks in the our user experience for course authoring. The benefits to our end users and the overall product experience definitely outweighs any of these quirks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are in the market for a platform, not just a piece of software, for creating and selling courses, this is the one you want. There are plenty of website plugins and add-ons that will meet the LMS requirements but the additional features that build out the platform are key in creating a successful learning business. Also, the support, customer service, and entire team are great and a pleasure to work with. Working with TI is definitely an experience and relationship vs just a vendor - client connection. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were looking for an LMS that allowed us to produce and market products to customers both in a B2C and B2B manor. This was our primary requirement and Thought Industries is on the leading edge of this kind of platform. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

the user-friendly and aesthetically pleasing ux design Review collected by and hosted on G2.com.

What do you dislike?

a few confusing and unpredictable changes between parent courses and children Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

user friendly and member specific industry learning needs Review collected by and hosted on G2.com.

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Operations Coordinator
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the Learning Business Platform™ so much that I brag about it all of the time. We use the reporting features to track purchase statistics and assess how many learners are completing the courses. Also, we love using the in-platform email features to engage/communicate with learners and encourage them to leave feedback. Review collected by and hosted on G2.com.

What do you dislike?

I wish I could more easily calculate conversion rates of users who do a free preview and go on to buy a class - it would help us identify if customers are more or less likely to purchase after taking time to preview a class. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Thought Industries’ platform helps us reach parents that live in rural or remote areas without Lamaze educators. There were a lot of women we weren’t serving. Plus, 12 hours in a classroom setting isn’t feasible for many learners — especially working or new parents.

The interactive features like filmcards and matching exercises create more exciting learning experiences for learning parents. They bring the material to life and help learners digest new ideas. Review collected by and hosted on G2.com.

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Director, Business Development & Strategy helping drive business results of financial services firms
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Thought Industries moves us beyond a traditional LMS and to a new, engaging way to create and distribute content and create effective, engaging learning experiences. The platform design and user interface is crisp and clean, it can support most any type of content, enables the creation of engaging learner participation in courses, and the customer support team is always on point to assist with questions or issues. The product roadmap is full of great enhancements that focus on helping content providers capitalize on ecommerce functionality, deliver great content, and create engaging learning experiences for learners. Review collected by and hosted on G2.com.

What do you dislike?

Just like any other platform, there are some quirks within the system. Because it does offer many distinct and unique features together in one platform, there is a learning curve to understand how all the features work together in the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thought Industries takes us to the next level in creating innovative, engaging learning experiences for our clients. Review collected by and hosted on G2.com.

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Dedicated Advisor, Talent Development Partnerships
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The user interface is intuitive and savvy. The interface is colorfully attractive and well organized. The process for creating accounts for users and logging them onto the platform and a creating a sublicense is quiet easy. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that there is not currently a reporting function available on our site so I can report back to my main points of contact on utilization metrics. Currently I have 500+ individuals signed up for the online learning modules, but I cannot provide data, analysis or utilization trends to my clients. I also wish I could send a message through the platform to a large group of users . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

consider Thought Industries for a more user-friendly learning experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am trying to solve skill deficits in health care by providing both business skills, soft skills and other learning opportunities to healthcare leaders. Review collected by and hosted on G2.com.

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Do you work for Thought Industries?