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# 8x8 Work vs Nextiva Comparison - What are their main differences?

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8x8 WorkNextiva[+ Add Product](#)

Reviews

**8x8 Work** [

4.2/5(941)

](https://www.g2.com/products/8x8-work/reviews#reviews)

**Nextiva** [

4.5/5(3,673)

](https://www.g2.com/products/nextiva/reviews#reviews)

Pricing

**8x8 Work**
No pricing available

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**Pricing Insights**
from reviews

Time to Implement

**8x8 Work**
2 months

Based on 181 responses

**Nextiva**
1 monthFaster

Based on 678 responses

Return on Investment

**8x8 Work**
13 months2 months sooner

Based on 159 responses

**Nextiva**
15 months

Based on 552 responses

Perceived Cost

**8x8 Work**
$$$$$

**Nextiva**
$$$$$

Average Discount

**8x8 Work**
10%

**Nextiva**
11%1% more

 ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work")

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

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Pros & Cons

**8x8 Work**
[
Ease of Use (110)
](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews)[
Easy Communication (60)
](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews)[
Customer Service (25)
](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews)[
Customer Support (22)
](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews)

**Nextiva**
[
Customer Support (135)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (128)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Difficult Configuration (27)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)

Integrations

**8x8 Work**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e4ddc2bce6f9bf6bce3017ea673c34c2/call-box.png "Product Avatar Image")

Call Box

](https://www.g2.com/products/call-box/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-google.jpeg "Product Avatar Image")

Google

](https://www.g2.com/products/google-google/reviews)[
View all
](https://www.g2.com/products/8x8-work/integrations)

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

Screenshots

**8x8 Work**
 ![8x8 Work screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1580315/g21.png)

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

Ratings

Meets Requirements

**8x8 Work**

8.6

8.6680

**Nextiva**

9.1

9.12,915

Ease of Use

**8x8 Work**

8.6

8.6690

**Nextiva**

8.8

8.82,966

Ease of Setup

**8x8 Work**

8.3

8.3446

**Nextiva**

8.4

8.42,255

Ease of Admin

**8x8 Work**

8.4

8.4400

**Nextiva**

8.6

8.62,037

Quality of Support

**8x8 Work**

8.1

8.1645

**Nextiva**

9.0

9.02,900

Has the product been a good partner in doing business?

**8x8 Work**

8.5

8.5425

**Nextiva**

8.9

8.92,017

Product Direction (% positive)

**8x8 Work**

7.9

7.9645

**Nextiva**

8.3

8.32,775

Features

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

9.0

43

9.1

48

Basic Communication - Cloud PBX

Call Management

9.3

37

9.5(won by 0.2)

35

Communication Management

9.3(won by 0.2)

30

9.1

30

Scalability

9.4(tied score)

33

9.4(tied score)

29

Integrations

8.2

30

8.5(won by 0.3)

24

Mobile Accessibility

9.0(won by 0.2)

34

8.8

33

Accessibility

9.3(won by 0.2)

33

9.1

29

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

8.9

30

9.1(won by 0.2)

26

Analytics and Reporting

8.6

33

9.3(won by 0.7)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Support and Reliability

8.7

35

9.1(won by 0.4)

30

Automated attendant

9.3(won by 0.2)

34

9.1

27

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.0

454

8.4

1,871

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.4

50

8.7(won by 0.3)

73

Call Management

8.5

73

8.9(won by 0.4)

125

Network monitoring

7.5

48

8.4(won by 0.9)

63

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Integrations

7.5

58

8.2(won by 0.7)

77

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Virtual PBX

7.1

38

7.9(won by 0.8)

54

 (There is a greater than 0.5 difference between this product's rating and its competitors)

SIP trunking services

7.1

36

7.7(won by 0.6)

53

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Call List Management

Not enough data

7.5(won by default)

6

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.0

406

|

Verified

9.2(won by 0.2)

1745

|

Verified

Video Calls

7.6

194

|

Verified

7.9(won by 0.3)

895

|

Verified

Instant Messaging

8.1

251

|

Verified

8.3(won by 0.2)

1056

|

Verified

Screen Sharing

7.5

192

|

Verified

7.7(won by 0.2)

826

Conference Calls

8.3

268

|

Verified

8.6(won by 0.3)

1159

|

Verified

Desk-to-Desk Calls

9.0

319

|

Verified

9.1(won by 0.1)

1344

|

Verified

SMS Messaging

Not enough data

9.0(won by default)

5

Chat/Messaging

Not enough data

10.0(won by default)

5

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

7.3

23

7.7(won by 0.4)

43

Cross-system Integration

7.2

23

7.8(won by 0.6)

41

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

7.2

23

7.6(won by 0.4)

40

Adaptive Learning

Feature Not Available

7.6(won by default)

40

Access

Software Pairing

7.9

220

8.0(won by 0.1)

900

Browser Extension

7.8

138

|

Verified

8.2(won by 0.4)

896

Individual Download

8.4

268

|

Verified

8.5(won by 0.1)

1037

|

Verified

Advanced Features

Hold Music

8.2

290

|

Verified

8.3(won by 0.1)

1171

|

Verified

Automated Attendants

8.5

291

|

Verified

8.6(won by 0.1)

1246

|

Verified

VOiP Number

9.1

329

|

Verified

9.2(won by 0.1)

1494

Additional Functionality

Customizable Reports

Not enough data

7.0(won by default)

5

Reporting & Statistics

Not enough data

7.0(won by default)

9

Voice Mail

Not enough data

9.4(won by default)

8

Mobile Access

Not enough data

9.4(won by default)

18

Call Routing

Not enough data

8.6(won by default)

7

VoIP Connection

Not enough data

10.0(won by default)

5

Reporting/Analytics

Not enough data

7.0(won by default)

5

VoIP

Not enough data

10.0(won by default)

5

Unified Communications

Not enough data

10.0(won by default)

6

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

7.9

67

8.6

210

Agentic AI - UCaaS Platforms

Autonomous Task Execution

5.7

5

8.1(won by 2.4)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Natural Language Interaction

5.7

5

8.6(won by 2.9)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Cross-system Integration

Not enough data

8.1(won by default)

7

Adaptive Learning

Feature Not Available

8.3(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.3

42

|

Verified

8.5(won by 0.2)

148

|

Verified

Native VoIP

8.7

50

|

Verified

9.1(won by 0.4)

160

|

Verified

CCaaS Option

8.8(tied score)

41

|

Verified

8.8(tied score)

147

|

Verified

Features

Voicemail to Email

8.8

55

|

Verified

9.2(won by 0.4)

187

|

Verified

File Sharing

8.2

37

|

Verified

8.3(won by 0.1)

141

|

Verified

Voice Conferencing

8.6

51

|

Verified

9.0(won by 0.4)

156

|

Verified

Video Conferencing

8.0

46

|

Verified

8.5(won by 0.5)

145

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Voicemail to SMS

Feature Not Available

8.6(won by default)

154

Conference Transcripts

7.7(won by default)

34

Feature Not Available

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.6

217

Channels

Voice

Not enough data

9.4(won by default)

200

Social

Not enough data

8.0(won by default)

175

Live Chat

Not enough data

7.8(won by default)

174

Mobile SMS

Not enough data

8.3(won by default)

179

Email

Not enough data

8.2(won by default)

167

Generative AI

AI Text-to-Speech

Not enough data

7.6(won by default)

85

Generative AI

Not enough data

Not enough data

Functions

Call Routing

Not enough data

8.7(won by default)

176

Session Queuing

Not enough data

8.7(won by default)

172

Concurrent Calling

Not enough data

8.9(won by default)

177

Speech Analytics

Not enough data

8.1(won by default)

170

Auto Dialer

Not enough data

8.2(won by default)

168

IVR

Not enough data

8.6(won by default)

176

Inbound Screen Pop

Not enough data

8.6(won by default)

169

Persistent Data

Not enough data

8.4(won by default)

164

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

Not enough data

8.8(won by default)

11

Cross-system Integration

Not enough data

9.2(won by default)

11

Natural Language Interaction

Not enough data

9.2(won by default)

11

Proactive Assistance

Not enough data

9.2(won by default)

11

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

Not enough data

8.3(won by default)

166

Administrator Access

Not enough data

9.1(won by default)

178

Reporting & Dashboards

Not enough data

8.9(won by default)

178

Session Recording

Not enough data

8.5(won by default)

165

Agent Scheduling and Assignment

Not enough data

8.4(won by default)

160

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

8.6

154

Not enough data

Collaboration Tools

Screen Sharing

8.6(won by default)

117

Not enough data

Presentations

8.7(won by default)

82

Not enough data

Whiteboarding

8.3(won by default)

77

Not enough data

Real-Time Chat

8.9(won by default)

86

Not enough data

Hand Raising

8.7(won by default)

79

Not enough data

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

8.2(won by default)

116

Not enough data

Video Call Recording

8.9(won by default)

119

Not enough data

Participant Permissions

8.5(won by default)

114

Not enough data

One-Click Join

8.5(won by default)

88

Not enough data

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

8.9(won by default)

124

Not enough data

Browser Application

8.7(won by default)

87

Not enough data

Desktop Application

8.8(won by default)

96

Not enough data

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.6

775

Platform

Omnichannel

Not enough data

8.1(won by default)

464

Mobile Access

Not enough data

8.7(won by default)

665

Queue Management

Not enough data

8.6(won by default)

584

Call Routing

Not enough data

8.9(won by default)

693

Call Back

Not enough data

8.7(won by default)

605

IVR

Not enough data

8.3(won by default)

500

Automatic Call Distribution

Not enough data

8.6(won by default)

602

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

7.7(won by default)

294

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

8.7(won by default)

607

Performance Evaluation

Not enough data

8.7(won by default)

563

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

8.8(won by default)

8

Cross-system Integration

Not enough data

8.9(won by default)

9

Natural Language Interaction

Not enough data

8.8(won by default)

8

Proactive Assistance

Not enough data

8.8(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

8.6(won by default)

593

Reporting & Dashboards

Not enough data

8.7(won by default)

624

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work")](https://www.g2.com/products/8x8-work/reviews)

8x8 Work

Small-Business(50 or fewer emp.)

54.5%

Mid-Market(51-1000 emp.)

34.9%

Enterprise(\> 1000 emp.)

10.6%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

76.9%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

Small-Business

(50 or fewer emp.)

54.5%

76.9%

Mid-Market

(51-1000 emp.)

34.9%

21.9%

Enterprise

(\> 1000 emp.)

10.6%

1.2%

Reviewers' Industry

[![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work")](https://www.g2.com/products/8x8-work/reviews)
8x8 Work

Information Technology and Services

9.7%

Financial Services

6.8%

Computer Software

5.5%

Hospital & Health Care

4.4%

Insurance

4.0%

Other

69.6%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.6%

Real Estate

3.9%

Other

74.8%

FAQs

## 8x8 Work vs Nextiva FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Nextiva vs 8x8 Work?

Nextiva stands out for its higher G2 rating, stronger support scores, and customer support reputation, while 8x8 Work is recognized for ease of use and integrations.

| | [Nextiva](https://www.g2.com/products/nextiva/reviews) | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.5/5 (3,622 reviews) | 4.2/5 (934 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 8.4 | 8.3 |
| Quality of Support score | 9.0 | 8.1 |
| Top Reviewer-Cited Strength | Customer Support (135 all-time mentions) | Ease of Use (110 all-time mentions) |

### How do the pricing models of Nextiva and 8x8 Work compare?

Nextiva is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to 8x8 Work.

- **Nextiva:** In recent reviews, several small-business users describe Nextiva as efficient and easy to use, though some mention concerns about pricing and contract flexibility.
- **8x8 Work:** Recent reviewers highlight 8x8 Work's acceptable price-performance ratio, but some express frustration with the pricing structure and billing processes.
- **Switching reasons:** Reviewers switching from other providers to Nextiva often cite improved support and unified communications, while those considering alternatives to 8x8 Work mention pricing structure and support responsiveness as factors.

### What are the best alternatives to Nextiva and 8x8 Work?

RingEX, 3CX, and Aircall are the top three alternatives to Nextiva and 8x8 Work according to G2 rankings.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | Reviewers note efficiency and unified communications, with some concerns about pricing flexibility. | Customer Support (135 all-time mentions) |
| [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5 (934 reviews) | Small-Business | Reviewers mention acceptable price-performance but note billing frustrations. | Ease of Use (110 all-time mentions) |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,434 reviews) | Small-Business | — | — |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,644 reviews) | Small-Business | — | — |

### Which VoIP Providers features should I prioritize when comparing Nextiva and 8x8 Work?

Buyers comparing Nextiva and 8x8 Work should prioritize customer support, integrations, mobile capabilities, reporting/analytics, and unified communications features.

- **Customer Support:** Nextiva 9.0, 135 all-time mentions; 8x8 Work 8.1, 45 all-time mentions.
- **Integrations:** 8x8 Work: Google (18 all-time mentions), Microsoft Teams (12), Google Workspace (2); Nextiva: CRM integrations mentioned in recent reviews.
- **Mobile Capabilities:** Nextiva: Mobile cited in recent reviews as a key feature; 8x8 Work: Mobile cited in recent reviews and 20 all-time mentions for audio quality.
- **Reporting/Analytics:** Nextiva: Reporting and analytics cited in recent reviews; 8x8 Work: Analytics and reporting mentioned, with some reviewers noting a learning curve.
- **Unified Communications:** Nextiva: 49 all-time mentions for features, 22 for messaging; 8x8 Work: 60 all-time mentions for easy communication, 22 for integrations.

### What are the pros and cons of Nextiva vs 8x8 Work?

Nextiva's headline strength is customer support, while 8x8 Work is most recognized for ease of use and integrations.

- **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Features (49), User Interface (46), Efficiency (33).
- **Nextiva trade-offs:** Some reviewers mention pricing concerns, contract flexibility, and texting limitations (12 all-time mentions).
- **8x8 Work strengths:** Ease of Use (110 all-time mentions), Easy Communication (60), Reliability (55), Integrations (28), Easy Setup (27), User Interface (24).
- **8x8 Work trade-offs:** Reviewers note technical issues (17 all-time mentions), call issues (16), glitches (16), and a learning curve for advanced features and reporting.

### Is Nextiva or 8x8 Work better for small businesses?

Nextiva is the stronger fit for small businesses, supported by its higher G2 rating and small-business reviewer sentiment.

- **Nextiva:** Small-Business is the largest segment, with reviewers highlighting ease of use, onboarding support, and unified communications as key benefits for small teams.
- **8x8 Work:** Small-Business is also the largest segment, with reviewers noting ease of use and flexibility, but some mention a steeper learning curve for advanced features.

### Which VoIP Providers platform has better integrations?

8x8 Work is favored for integrations, with more reviewer-cited third-party connections and higher mention counts.

- **Nextiva:** Recent reviews mention CRM integrations and workflow visualizations, but no high-frequency third-party integration counts are supplied.
- **8x8 Work:** Google (18 all-time mentions), Microsoft Teams (12), and Google Workspace (2) are cited as integrations, with reviewers highlighting ease of connecting to these platforms.

### How do Nextiva and 8x8 Work compare on customer support?

Nextiva leads on Quality of Support with a 0.9-point advantage over 8x8 Work (9.0 vs 8.1).

- **Nextiva:** Reviewers consistently praise responsive and helpful customer support, with 135 all-time mentions and frequent references to quick issue resolution and onboarding assistance.
- **8x8 Work:** Support is described as generally helpful, but some reviewers note inconsistent response times and a more complex support process, with 45 all-time mentions.

### Which is easier to implement, Nextiva or 8x8 Work?

Nextiva and 8x8 Work score within 0.1 points on Ease of Setup (8.4 vs 8.3), indicating near parity for implementation.

- **Nextiva:** Reviewers describe setup as intuitive and straightforward, with onboarding support and training frequently cited as strengths.
- **8x8 Work:** Reviewers highlight easy initial setup and quick onboarding, though some mention a learning curve for advanced configuration and reporting.

### Which product has better Mobile?

Both Nextiva and 8x8 Work are highly rated for Mobile, with reviewers citing strong mobile app experiences for each.

- **Nextiva:** Mobile capabilities are frequently praised in recent reviews, with users highlighting the ability to answer calls and manage communications from anywhere.
- **8x8 Work:** Mobile is cited in recent reviews and 20 all-time mentions for audio quality, with reviewers noting flexibility and convenience for remote and on-the-go work.

Alternatives

**8x8 Work Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

[
Dialpad Connect
](/products/dialpad-connect/reviews)

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

[
Vonage Business Communications
](/products/vonage-business-communications/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)