# 8x8 Work vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 8x8 Work. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- **Users say** that Nextiva's implementation process is straightforward, making it easy for teams to get started. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with 8x8 Work's mixed feedback on setup ease.
- **Reviewers mention** that Nextiva offers superior customer support, with a quality rating of 9.0. Users have praised the support team, noting, "The customer support is excellent, and I use it daily," while 8x8 Work's support received a lower rating of 8.1.
- **According to verified reviews** , Nextiva shines in call management features, receiving a high score of 9.2. Users find the call recording feature particularly valuable, stating it helps improve communication quality, whereas 8x8 Work's call management features are rated lower.
- **Users appreciate** 8x8 Work's user-friendly interface and mobile accessibility, which allows for seamless communication on the go. One user noted, "I like how it has a mobile app that allows us to take calls or make calls even if we're away from our desk," highlighting its strengths in hybrid work environments.
- **G2 reviewers highlight** that while both platforms offer solid communication management, Nextiva's overall integration capabilities and analytics features are more robust, with users noting that its integration makes it simple to generate reports, a feature that enhances daily operations.



| | 8x8 Work | Nextiva | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 919 | 3,552 | 
| **Largest Market Segment** | Small-Business (54.8% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.6 (664 reviews) | 9.0 (2828 reviews) | 
  | **Ease of Use** | 8.6 (673 reviews) | 8.7 (2875 reviews) | 
  | **Ease of Setup** | 8.3 (427 reviews) | 8.4 (2160 reviews) | 
  | **Ease of Admin** | 8.4 (385 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.1 (629 reviews) | 9.0 (2812 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (411 reviews) | 8.8 (1967 reviews) | 
  | **Product Direction (% positive)** | 7.8 (631 reviews) | 8.3 (2707 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (466 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (667 reviews) | 
| **Queue Management** | Not enough data | 8.6 (585 reviews) | 
| **Call Routing** | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | 8.8 (606 reviews) | 
| **IVR** | Not enough data | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (604 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (607 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (624 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 38 |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Call Management** | 9.3 (35 reviews) | 9.4 (31 reviews) | 
| **Communication Management** | 9.3 (30 reviews) | 9.1 (30 reviews) | 
| **Scalability** | 9.4 (32 reviews) | 9.3 (28 reviews) | 
| **Integrations** | 8.2 (30 reviews) | 8.5 (24 reviews) | 
| **Mobile Accessibility** | 9.0 (34 reviews) | 8.7 (31 reviews) | 
| **Accessibility** | 9.3 (32 reviews) | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | 9.1 (26 reviews) | 
| **Analytics and Reporting** | 8.5 (32 reviews) | 9.3 (29 reviews) | 
| **Support and Reliability** | 8.7 (34 reviews) | 9.1 (30 reviews) | 
| **Automated attendant** | 9.3 (34 reviews) | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 436 |
| **Nextiva** | 8.2/10 | 1781 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 8.6 (64 reviews) | 
| **Call Management** | 8.4 (67 reviews) | 8.7 (90 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 7.4 (51 reviews) | 8.1 (66 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 7.9 (53 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.0 (393 reviews) ✓ Verified | 9.2 (1690 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (192 reviews) ✓ Verified | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (249 reviews) ✓ Verified | 8.3 (1056 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (191 reviews) ✓ Verified | 7.7 (830 reviews) | 
| **Conference Calls** | 8.3 (267 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (318 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | 7.7 (40 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | 7.1 (22 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.0 (903 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.1 (898 reviews) | 
| **Individual Download** | 8.3 (266 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (289 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (323 reviews) ✓ Verified | 9.1 (1488 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | 5.7 (5 reviews) | 8.6 (7 reviews) | 

#### Extensions

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Work | Nextiva | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.5 (154 reviews) | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 8x8 Work (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Nextiva (3):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Nextiva | 
|---|---|---|
| **Small-Business** | 54.8% | 77.3% | 
| **Mid-Market** | 34.6% | 21.5% | 
| **Enterprise** | 10.6% | 1.2% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.6%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Real Estate:** 3.2%
- **Retail:** 2.9%
- **Telecommunications:** 2.8%
- **Other:** 54.3%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-nextiva)