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At a Glance
Market Segments
Small-Business (58.8% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
8x8 Work
Star Rating
(806)4.2 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkNextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in Voice Quality with a score of 9.4, while 8x8 Work follows closely at 9.1. Reviewers mention that Nextiva's call clarity and reliability are standout features, making it a preferred choice for businesses that prioritize communication quality.
- Reviewers mention that Nextiva's Quality of Support is rated at 9.0, significantly higher than 8x8 Work's 8.1. Users on G2 highlight Nextiva's responsive customer service and effective troubleshooting, which enhances their overall experience.
- Users say that Nextiva's Call Management features, scoring 9.3, provide superior functionality compared to 8x8 Work's 9.2. Reviewers appreciate features like call routing and tracking, which streamline their communication processes.
- G2 users report that Nextiva's Analytics and Reporting capabilities, rated at 9.2, offer more comprehensive insights than 8x8 Work's 8.6. Users mention that the detailed reporting helps them make informed business decisions.
- Users on G2 highlight that Nextiva's Ease of Use is rated at 8.7, slightly ahead of 8x8 Work's 8.6. Reviewers mention that the intuitive interface of Nextiva makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Nextiva's Mobile Accessibility is rated at 8.7, while 8x8 Work scores higher at 9.0. However, users report that Nextiva's mobile app is still robust and user-friendly, allowing for effective communication on the go.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
8x8 Work
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
8.6
607
9.0
2,770
Ease of Use
8.6
612
8.7
2,806
Ease of Setup
8.2
370
8.4
2,097
Ease of Admin
8.3
334
8.6
1,989
Quality of Support
8.1
575
9.0
2,756
Has the product been a good partner in doing business?
8.5
365
8.8
1,971
Product Direction (% positive)
7.9
581
8.3
2,656
Features by Category
Channels
Not enough data
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
597
Not enough data
8.7
626
Basic Communication - Cloud PBX
9.2
31
9.2
28
9.3
29
9.0
28
9.4
29
9.3
27
8.2
29
8.5
25
9.0
31
8.7
26
9.2
30
9.1
27
Advanced Features - Cloud PBX
8.9
29
9.1
27
8.6
28
9.2
28
8.8
30
9.2
28
9.2
30
9.2
26
Platform Basics - VoIP Providers
8.1
40
8.6
61
8.4
41
8.7
67
7.1
40
8.4
60
7.2
37
8.1
61
6.9
36
8.0
57
7.0
35
7.9
57
Basic Communication
8.9
358
|
Verified
9.2
1645
|
Verified
7.6
188
|
Verified
7.9
904
|
Verified
8.0
236
|
Verified
8.2
1050
|
Verified
7.5
188
|
Verified
7.7
835
8.3
261
|
Verified
8.6
1161
|
Verified
9.0
309
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
6.9
20
7.8
43
7.0
21
8.1
42
7.1
22
7.8
43
7.0
21
7.8
43
Access
7.9
218
8.0
909
7.7
134
|
Verified
8.2
904
8.4
258
|
Verified
8.5
1041
|
Verified
Advanced Features
8.2
287
|
Verified
8.3
1178
|
Verified
8.4
277
|
Verified
8.6
1243
|
Verified
9.1
310
|
Verified
9.1
1482
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
8.3
42
|
Verified
8.5
150
|
Verified
8.6
48
|
Verified
9.1
158
|
Verified
8.8
40
|
Verified
8.8
148
|
Verified
Features
8.7
51
|
Verified
9.2
183
|
Verified
Feature Not Available
8.5
154
8.2
37
|
Verified
8.3
144
|
Verified
8.5
49
|
Verified
9.0
157
|
Verified
8.1
44
|
Verified
8.4
148
|
Verified
7.7
34
Feature Not Available
Categories
Categories
Shared Categories
8x8 Work and Nextiva are categorized as UCaaS Platforms, VoIP Providers, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.4%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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