8x8 Work Features
Basic Communication (6)
Phone Calls
Based on 358 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.
Video Calls
Based on 188 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.
Instant Messaging
Based on 236 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.
Screen Sharing
Based on 188 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet.
Conference Calls
Based on 261 8x8 Work reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls
Based on 309 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.
Advanced Features (3)
Hold Music
Based on 287 8x8 Work reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.
Automated Attendants
Based on 277 8x8 Work reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number
Based on 310 8x8 Work reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.
Access (3)
Software Pairing
As reported in 218 8x8 Work reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension
Based on 134 8x8 Work reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Based on 258 8x8 Work reviews and verified by the G2 Product R&D team. Requires users download the software on its own.
Features (5)
Voicemail to Email
Based on 51 8x8 Work reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.
File Sharing
Based on 37 8x8 Work reviews and verified by the G2 Product R&D team. Includes a way to easily share files between users.
Voice Conferencing
Based on 49 8x8 Work reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.
Video Conferencing
Based on 44 8x8 Work reviews and verified by the G2 Product R&D team. Can host video conferences.
Conference Transcripts
Records and transcribes voice and video conferences. This feature was mentioned in 34 8x8 Work reviews.
Extensions (3)
Tenancy Flexibility
Based on 42 8x8 Work reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.
Native VoIP
Based on 48 8x8 Work reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.
CCaaS Option
Based on 40 8x8 Work reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software.
Collaboration Tools (5)
Screen Sharing
As reported in 117 8x8 Work reviews. Able to share your desktop screen or an application with the rest of the conference.
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. 81 reviewers of 8x8 Work have provided feedback on this feature.
Whiteboarding
Provides a virtual whiteboard for collaborative use. 77 reviewers of 8x8 Work have provided feedback on this feature.
Live Chat
As reported in 86 8x8 Work reviews. Conferences have a text chat feature.
Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak. 79 reviewers of 8x8 Work have provided feedback on this feature.
Meeting Coordination (4)
Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. This feature was mentioned in 116 8x8 Work reviews.
Recording
Based on 118 8x8 Work reviews. Conferences can be recorded for future use with native functionality.
Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. This feature was mentioned in 114 8x8 Work reviews.
One-Click Join
Allows users to join a conference without requiring a download or a sign-in 87 reviewers of 8x8 Work have provided feedback on this feature.
Software Type (3)
Mobile
As reported in 124 8x8 Work reviews. Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Based on 87 8x8 Work reviews. Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Based on 94 8x8 Work reviews. Software is available as a downloadable desktop application.
Basic Communication - Cloud PBX (6)
Call Management
As reported in 31 8x8 Work reviews. Supports incoming calls, call forwarding, transferring and conferencing.
Communication Management
Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. This feature was mentioned in 29 8x8 Work reviews.
Scalability
Scales to add additional phone capacity in order to accommodate growth in an organization. This feature was mentioned in 29 8x8 Work reviews.
Integrations
As reported in 29 8x8 Work reviews. Integrates with business tools such as CRMs, APIs, browsers, business music and more.
Mobile Accessibility
Able to connect with employee's mobile devices for further ease of access. 31 reviewers of 8x8 Work have provided feedback on this feature.
Accessibility
Accessible from any location with wifi connection via cloud infrastructure. This feature was mentioned in 30 8x8 Work reviews.
Advanced Features - Cloud PBX (4)
Security and Compliance
Ensures security of voice communications with encryption for calls. 29 reviewers of 8x8 Work have provided feedback on this feature.
Analytics and Reporting
Provides call analytics based on data such as call volumes, durations, and other metrics. This feature was mentioned in 28 8x8 Work reviews.
Support and Reliability
As reported in 30 8x8 Work reviews. Provides virtual technical support for business communication services for improving phone performance.
Automated attendant
Offers an automated attendant to field calls when employees are unavailable. 30 reviewers of 8x8 Work have provided feedback on this feature.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
As reported in 40 8x8 Work reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Based on 41 8x8 Work reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. This feature was mentioned in 40 8x8 Work reviews.
Integrations
Enables integrations with communication and CRM platforms. 37 reviewers of 8x8 Work have provided feedback on this feature.
Virtual PBX
Provides compatibility with both hosted and virtual PBX solutions. This feature was mentioned in 36 8x8 Work reviews.
SIP trunking services
Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 35 8x8 Work reviews.
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 20 8x8 Work reviews.
Cross-system Integration
Works across multiple software systems or databases 21 reviewers of 8x8 Work have provided feedback on this feature.
Adaptive Learning
Improves performance based on feedback and experience 22 reviewers of 8x8 Work have provided feedback on this feature.
Proactive Assistance
As reported in 21 8x8 Work reviews. Anticipates needs and offers suggestions without prompting
Agentic AI - UCaaS Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation





