8x8 Work Features
Basic Communication (6)
Phone Calls
Based on 362 8x8 Work reviews and verified by the G2 Product R&D team.
Enables users to place phone calls over the internet.
Video Calls
Based on 191 8x8 Work reviews and verified by the G2 Product R&D team.
Enables users to place video calls over the internet.
Instant Messaging
Based on 239 8x8 Work reviews and verified by the G2 Product R&D team.
Enables users to send instant messages over the internet.
Screen Sharing
Based on 189 8x8 Work reviews and verified by the G2 Product R&D team.
Enables users to share screens over the internet.
Conference Calls
Based on 264 8x8 Work reviews and verified by the G2 Product R&D team.
Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls
Based on 310 8x8 Work reviews and verified by the G2 Product R&D team.
Enables users to contact one anothers through mobile phones and landlines.
Advanced Features (3)
Hold Music
Based on 287 8x8 Work reviews and verified by the G2 Product R&D team.
Offers users the option to play music for contacts who are on hold.
Automated Attendants
Based on 277 8x8 Work reviews and verified by the G2 Product R&D team.
Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number
Based on 310 8x8 Work reviews and verified by the G2 Product R&D team.
Offers users a unique number that can be dialed from anywhere.
Access (3)
Software Pairing
This feature was mentioned in 218 8x8 Work reviews.
Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension
Based on 134 8x8 Work reviews and verified by the G2 Product R&D team.
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Based on 259 8x8 Work reviews and verified by the G2 Product R&D team.
Requires users download the software on its own.
Features (5)
Voicemail to Email
Based on 51 8x8 Work reviews and verified by the G2 Product R&D team.
Transcribes voice messages to email.
File Sharing
Based on 37 8x8 Work reviews and verified by the G2 Product R&D team.
Includes a way to easily share files between users.
Voice Conferencing
Based on 49 8x8 Work reviews and verified by the G2 Product R&D team.
Allows multi-participant phone conferences.
Video Conferencing
Based on 44 8x8 Work reviews and verified by the G2 Product R&D team.
Can host video conferences.
Conference Transcripts
34 reviewers of 8x8 Work have provided feedback on this feature.
Records and transcribes voice and video conferences.
Extensions (3)
Tenancy Flexibility
Based on 42 8x8 Work reviews and verified by the G2 Product R&D team.
Can be deployed as a single-tenant or multi-tenant product.
Native VoIP
Based on 48 8x8 Work reviews and verified by the G2 Product R&D team.
Contains its own IP telephony system.
CCaaS Option
Based on 40 8x8 Work reviews and verified by the G2 Product R&D team.
Is also able to serve as contact center software.
Collaboration Tools (5)
Screen Sharing
Based on 117 8x8 Work reviews.
Able to share your desktop screen or an application with the rest of the conference.
Presentations
This feature was mentioned in 82 8x8 Work reviews.
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding
This feature was mentioned in 77 8x8 Work reviews.
Provides a virtual whiteboard for collaborative use.
Live Chat
As reported in 86 8x8 Work reviews.
Conferences have a text chat feature.
Hand Raising
As reported in 79 8x8 Work reviews.
Allows conference participants to notifiy conference hosts when they want to speak.
Meeting Coordination (4)
Scheduling
Based on 116 8x8 Work reviews.
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording
Based on 119 8x8 Work reviews.
Conferences can be recorded for future use with native functionality.
Participant Permissions
Based on 114 8x8 Work reviews.
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
As reported in 88 8x8 Work reviews.
Allows users to join a conference without requiring a download or a sign-in
Software Type (3)
Mobile
Based on 124 8x8 Work reviews.
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
As reported in 87 8x8 Work reviews.
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Based on 95 8x8 Work reviews.
Software is available as a downloadable desktop application.
Basic Communication - Cloud PBX (6)
Call Management
This feature was mentioned in 31 8x8 Work reviews.
Supports incoming calls, call forwarding, transferring and conferencing.
Communication Management
Based on 29 8x8 Work reviews.
Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.
Scalability
This feature was mentioned in 29 8x8 Work reviews.
Scales to add additional phone capacity in order to accommodate growth in an organization.
Integrations
29 reviewers of 8x8 Work have provided feedback on this feature.
Integrates with business tools such as CRMs, APIs, browsers, business music and more.
Mobile Accessibility
This feature was mentioned in 31 8x8 Work reviews.
Able to connect with employee's mobile devices for further ease of access.
Accessibility
Based on 30 8x8 Work reviews.
Accessible from any location with wifi connection via cloud infrastructure.
Advanced Features - Cloud PBX (4)
Security and Compliance
29 reviewers of 8x8 Work have provided feedback on this feature.
Ensures security of voice communications with encryption for calls.
Analytics and Reporting
Based on 28 8x8 Work reviews.
Provides call analytics based on data such as call volumes, durations, and other metrics.
Support and Reliability
Based on 30 8x8 Work reviews.
Provides virtual technical support for business communication services for improving phone performance.
Automated attendant
As reported in 30 8x8 Work reviews.
Offers an automated attendant to field calls when employees are unavailable.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
Based on 40 8x8 Work reviews.
Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Based on 43 8x8 Work reviews.
Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring
This feature was mentioned in 40 8x8 Work reviews.
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations
This feature was mentioned in 38 8x8 Work reviews.
Enables integrations with communication and CRM platforms.
Virtual PBX
As reported in 36 8x8 Work reviews.
Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services
35 reviewers of 8x8 Work have provided feedback on this feature.
Supports SIP trunking services for local and long-distance calls.
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
This feature was mentioned in 21 8x8 Work reviews.
Capability to perform complex tasks without constant human input
Cross-system Integration
This feature was mentioned in 21 8x8 Work reviews.
Works across multiple software systems or databases
Adaptive Learning
This feature was mentioned in 22 8x8 Work reviews.
Improves performance based on feedback and experience
Proactive Assistance
Based on 21 8x8 Work reviews.
Anticipates needs and offers suggestions without prompting
Agentic AI - UCaaS Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation





