8x8 Work Features

Basic Communication (6)

Phone Calls: Based on 358 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.
Video Calls: Based on 188 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.
Instant Messaging: Based on 236 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.
Screen Sharing: Based on 188 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet.
Conference Calls: Based on 261 8x8 Work reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls: Based on 309 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Hold Music: Based on 287 8x8 Work reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.
Automated Attendants: Based on 277 8x8 Work reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number: Based on 310 8x8 Work reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Software Pairing: As reported in 218 8x8 Work reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension: Based on 134 8x8 Work reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.
Individual Download: Based on 258 8x8 Work reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Voicemail to Email: Based on 51 8x8 Work reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.
File Sharing: Based on 37 8x8 Work reviews and verified by the G2 Product R&D team. Includes a way to easily share files between users.
Voice Conferencing: Based on 49 8x8 Work reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.
Video Conferencing: Based on 44 8x8 Work reviews and verified by the G2 Product R&D team. Can host video conferences.
Conference Transcripts: Records and transcribes voice and video conferences. This feature was mentioned in 34 8x8 Work reviews.

Screen Sharing: As reported in 117 8x8 Work reviews. Able to share your desktop screen or an application with the rest of the conference.
Presentations: Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. 81 reviewers of 8x8 Work have provided feedback on this feature.
Whiteboarding: Provides a virtual whiteboard for collaborative use. 77 reviewers of 8x8 Work have provided feedback on this feature.
Live Chat: As reported in 86 8x8 Work reviews. Conferences have a text chat feature.
Hand Raising: Allows conference participants to notifiy conference hosts when they want to speak. 79 reviewers of 8x8 Work have provided feedback on this feature.

Scheduling: Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. This feature was mentioned in 116 8x8 Work reviews.
Recording: Based on 118 8x8 Work reviews. Conferences can be recorded for future use with native functionality.
Participant Permissions: The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. This feature was mentioned in 114 8x8 Work reviews.
One-Click Join: Allows users to join a conference without requiring a download or a sign-in 87 reviewers of 8x8 Work have provided feedback on this feature.

Mobile: As reported in 124 8x8 Work reviews. Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application: Based on 87 8x8 Work reviews. Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application: Based on 94 8x8 Work reviews. Software is available as a downloadable desktop application.

Call Management: As reported in 31 8x8 Work reviews. Supports incoming calls, call forwarding, transferring and conferencing.
Communication Management: Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. This feature was mentioned in 29 8x8 Work reviews.
Scalability: Scales to add additional phone capacity in order to accommodate growth in an organization. This feature was mentioned in 29 8x8 Work reviews.
Integrations: As reported in 29 8x8 Work reviews. Integrates with business tools such as CRMs, APIs, browsers, business music and more.
Mobile Accessibility: Able to connect with employee's mobile devices for further ease of access. 31 reviewers of 8x8 Work have provided feedback on this feature.
Accessibility: Accessible from any location with wifi connection via cloud infrastructure. This feature was mentioned in 30 8x8 Work reviews.

Security and Compliance: Ensures security of voice communications with encryption for calls. 29 reviewers of 8x8 Work have provided feedback on this feature.
Analytics and Reporting: Provides call analytics based on data such as call volumes, durations, and other metrics. This feature was mentioned in 28 8x8 Work reviews.
Support and Reliability: As reported in 30 8x8 Work reviews. Provides virtual technical support for business communication services for improving phone performance.
Automated attendant: Offers an automated attendant to field calls when employees are unavailable. 30 reviewers of 8x8 Work have provided feedback on this feature.

PBX systems, VoIP Softphone: As reported in 40 8x8 Work reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management: Based on 41 8x8 Work reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring: Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. This feature was mentioned in 40 8x8 Work reviews.
Integrations: Enables integrations with communication and CRM platforms. 37 reviewers of 8x8 Work have provided feedback on this feature.
Virtual PBX: Provides compatibility with both hosted and virtual PBX solutions. This feature was mentioned in 36 8x8 Work reviews.
SIP trunking services: Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 35 8x8 Work reviews.

Autonomous Task Execution: Capability to perform complex tasks without constant human input This feature was mentioned in 20 8x8 Work reviews.
Cross-system Integration: Works across multiple software systems or databases 21 reviewers of 8x8 Work have provided feedback on this feature.
Adaptive Learning: Improves performance based on feedback and experience 22 reviewers of 8x8 Work have provided feedback on this feature.
Proactive Assistance: As reported in 21 8x8 Work reviews. Anticipates needs and offers suggestions without prompting