# 8x8 Work vs Dialpad Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, with many praising its intuitive interface that simplifies managing calls and communication. Users appreciate the integration of voice calling, team messaging, video conferencing, and SMS into a single platform, making it easier to stay connected without juggling multiple apps.
- **Users say** that 8x8 Work provides a solid cloud-based communication solution, particularly for its VOIP phone systems and team messaging features. Reviewers highlight the convenience of being able to communicate with both office staff and personal contacts seamlessly, which helps reduce fragmentation in business communication.
- **According to verified reviews** , Dialpad Connect stands out for its quick implementation process, with users noting that the onboarding experience is straightforward and efficient. The platform's AI-powered call summaries and transcripts are also highlighted as valuable tools for tracking conversations and follow-ups.
- **Reviewers mention** that while 8x8 Work is user-friendly across various devices, some users have experienced challenges with its setup and configuration. Despite this, many appreciate the good help guides available, which assist in navigating the platform effectively.
- **G2 reviewers indicate** that Dialpad Connect offers superior call management features, with high ratings for call quality and reliability. Users have noted that the platform's integrated chat and call options significantly enhance team communication, allowing for a more cohesive workflow.
- **Users report** that while 8x8 Work has a solid feature set, including mobile functionality that many find beneficial, it sometimes lacks the same level of integration and ease of use that Dialpad Connect provides. This can lead to a less streamlined experience for users who prefer a more unified communication tool.



| | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 928 | 4,170 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | No pricing available | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Dialpad Connect | 
|---|---|---|
  | **Meets Requirements** | 8.6 (669 reviews) | 8.9 (3227 reviews) | 
  | **Ease of Use** | 8.6 (679 reviews) | 9.1 (3402 reviews) | 
  | **Ease of Setup** | 8.3 (433 reviews) | 9.0 (1230 reviews) | 
  | **Ease of Admin** | 8.4 (390 reviews) | 8.9 (1136 reviews) | 
  | **Quality of Support** | 8.1 (634 reviews) | 8.5 (2513 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (416 reviews) | 8.9 (1060 reviews) | 
  | **Product Direction (% positive)** | 7.9 (635 reviews) | 8.2 (3074 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Coaching ** | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Dialpad Connect** | 8.9/10 | 1588 |

#### Collaboration Tools

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | 8.7 (1270 reviews) | 
| **Presentations** | 8.7 (82 reviews) | 8.8 (287 reviews) | 
| **Whiteboarding** | 8.3 (77 reviews) | 8.9 (44 reviews) | 
| **Live Chat** | 8.9 (86 reviews) | 8.9 (322 reviews) | 
| **Hand Raising** | 8.7 (79 reviews) | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | 8.7 (1185 reviews) | 
| **Recording** | 8.9 (119 reviews) | 8.8 (1107 reviews) | 
| **Participant Permissions** | 8.5 (114 reviews) | 8.9 (354 reviews) | 
| **One-Click Join** | 8.5 (88 reviews) | 9.2 (357 reviews) | 

#### Software Type

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | 8.6 (1033 reviews) | 
| **Browser Application** | 8.7 (87 reviews) | 9.0 (345 reviews) | 
| **Desktop Application** | 8.8 (96 reviews) | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 23 |

#### Feedback Management

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (18 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 40 |
| **Dialpad Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 443 |
| **Dialpad Connect** | 8.6/10 | 995 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 7.9 (25 reviews) | 
| **Call Management** | 8.4 (67 reviews) | 9.1 (39 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | 9.0 (27 reviews) | 
| **Integrations** | 7.4 (54 reviews) | 8.7 (42 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Phone Calls** | 9.0 (397 reviews) ✓ Verified | 9.2 (928 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | 8.3 (439 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | 9.1 (720 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | 8.4 (454 reviews) ✓ Verified | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | 8.9 (634 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | 9.1 (628 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | 8.0 (23 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | 8.5 (24 reviews) | 
| **Adaptive Learning** | 7.2 (23 reviews) | 8.0 (23 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | 8.3 (23 reviews) | 

#### Access

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (290 reviews) ✓ Verified | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (326 reviews) ✓ Verified | 9.3 (786 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | 8.7/10 | 792 |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (604 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 9.1 (635 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (650 reviews) | 
| **Auto Dialer** | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (489 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (551 reviews) | 
| **Automated Voicemails** | Not enough data | 8.8 (263 reviews) | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Dialpad Connect** | 9.1/10 | 160 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | 9.1 (124 reviews) ✓ Verified | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | 9.3 (90 reviews) | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to 8x8 Work (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Dialpad Connect (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Dialpad Connect | 
|---|---|---|
| **Small-Business** | 54.6% | 57.8% | 
| **Mid-Market** | 34.8% | 32.7% | 
| **Enterprise** | 10.6% | 9.5% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.6%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56416 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (347 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56416 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-dialpad-connect)