Link copied to clipboard # 8x8 Work vs Dialpad Connect Comparison - What are their main differences? Share [ Export ](/compare/8x8-work/dialpad-connect/export.csv) 8x8 WorkDialpad Connect[+ Add Product](#) Reviews **8x8 Work** [ 4.2/5(941) ](https://www.g2.com/products/8x8-work/reviews#reviews) **Dialpad Connect** [ 4.4/5(4,216) ](https://www.g2.com/products/dialpad-connect/reviews#reviews) Pricing **8x8 Work** No pricing available **Dialpad Connect** Free Trial **$25** Per user, per month invoiced annually ยท Pro **Pricing Insights** from reviews Time to Implement **8x8 Work** 2 months Based on 181 responses **Dialpad Connect** 1 monthFaster Based on 594 responses Return on Investment **8x8 Work** 13 months Based on 159 responses **Dialpad Connect** 12 months1 month sooner Based on 434 responses Perceived Cost **8x8 Work** $$$$$ **Dialpad Connect** $$$$$ Average Discount **8x8 Work** 10%1% more **Dialpad Connect** 9% ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work") ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") G2 offers free advice on this comparison. 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Pros & Cons **8x8 Work** [ Ease of Use (110) ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388285&qs=pros-and-cons#reviews)[ Easy Communication (60) ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388924&qs=pros-and-cons#reviews)[ Customer Service (25) ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1388303&qs=pros-and-cons#reviews)[ Customer Support (22) ](https://www.g2.com/products/8x8-work/reviews?filters%5Bsentiment_snippet%5D=1390087&qs=pros-and-cons#reviews) **Dialpad Connect** [ Ease of Use (126) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[ Call Management (70) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[ Call Issues (55) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[ Connection Issues (42) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) Integrations **8x8 Work** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e4ddc2bce6f9bf6bce3017ea673c34c2/call-box.png "Product Avatar Image") Call Box ](https://www.g2.com/products/call-box/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-google.jpeg "Product Avatar Image") Google ](https://www.g2.com/products/google-google/reviews)[ View all ](https://www.g2.com/products/8x8-work/integrations) **Dialpad Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82fc1e9c237ef89f7dfac67a73569ec0/appfolio.png "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee74cc542892f17dc5873ec632e4f9aa/datarails.png "Product Avatar Image") Datarails ](https://www.g2.com/products/datarails/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ View all ](https://www.g2.com/products/dialpad-connect/integrations) Screenshots **8x8 Work** ![8x8 Work screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1580315/g21.png) **Dialpad Connect** No screenshot available Ratings Meets Requirements **8x8 Work** 8.6 8.6680 **Dialpad Connect** 8.9 8.93,242 Ease of Use **8x8 Work** 8.6 8.6690 **Dialpad Connect** 9.1 9.13,443 Ease of Setup **8x8 Work** 8.3 8.3446 **Dialpad Connect** 9.0 9.01,249 Ease of Admin **8x8 Work** 8.4 8.4400 **Dialpad Connect** 8.9 8.91,149 Quality of Support **8x8 Work** 8.1 8.1645 **Dialpad Connect** 8.5 8.52,552 Has the product been a good partner in doing business? **8x8 Work** 8.5 8.5425 **Dialpad Connect** 8.9 8.91,073 Product Direction (% positive) **8x8 Work** 7.9 7.9645 **Dialpad Connect** 8.2 8.23,086 Features Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) 8.6 154 8.9 1,590 Collaboration Tools Screen Sharing 8.6 117 8.7(won by 0.1) 1270 Presentations 8.7 82 8.8(won by 0.1) 287 Whiteboarding 8.3 77 8.9(won by 0.6) 44 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Chat 8.9(tied score) 86 8.9(tied score) 323 Hand Raising 8.7 79 9.2(won by 0.5) 47 (There is a greater than 0.5 difference between this product's rating and its competitors) File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling 8.2 116 8.7(won by 0.5) 1184 (There is a greater than 0.5 difference between this product's rating and its competitors) Video Call Recording 8.9(won by 0.1) 119 8.8 1106 Participant Permissions 8.5 114 8.9(won by 0.4) 354 One-Click Join 8.5 88 9.2(won by 0.7) 357 (There is a greater than 0.5 difference between this product's rating and its competitors) Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile 8.9(won by 0.3) 124 8.6 1033 Browser Application 8.7 87 9.0(won by 0.3) 345 Desktop Application 8.8 96 8.9(won by 0.1) 264 Agentic AI - Video Conferencing Autonomous Task Execution Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.0 454 8.6 1,037 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.4(won by 0.4) 50 8.0 27 Call Management 8.5 73 9.1(won by 0.6) 50 (There is a greater than 0.5 difference between this product's rating and its competitors) Network monitoring 7.5 48 9.1(won by 1.6) 30 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations 7.5 58 8.6(won by 1.1) 54 (There is a greater than 0.5 difference between this product's rating and its competitors) Virtual PBX 7.1 38 7.6(won by 0.5) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) SIP trunking services 7.1 36 8.1(won by 1.0) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.0 406 | Verified 9.3(won by 0.3) 954 | Verified Video Calls 7.6 194 | Verified 8.4(won by 0.8) 443 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Instant Messaging 8.1 251 | Verified 9.1(won by 1.0) 732 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Screen Sharing 7.5 192 | Verified 8.4(won by 0.9) 455 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Calls 8.3 268 | Verified 8.9(won by 0.6) 636 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Desk-to-Desk Calls 9.0 319 | Verified 9.2(won by 0.2) 632 | Verified SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 7.3 23 8.1(won by 0.8) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.2 23 8.6(won by 1.4) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.2 23 8.3(won by 1.1) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning Feature Not Available 8.0(won by default) 23 Access Software Pairing 7.9 220 8.7(won by 0.8) 519 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Browser Extension 7.8 138 | Verified 8.7(won by 0.9) 576 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Individual Download 8.4 268 | Verified 9.1(won by 0.7) 691 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Advanced Features Hold Music 8.2 290 | Verified 8.6(won by 0.4) 642 | Verified Automated Attendants 8.5 291 | Verified 8.7(won by 0.2) 510 | Verified VOiP Number 9.1 329 | Verified 9.3(won by 0.2) 793 | Verified Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 7.9 67 9.1 165 Agentic AI - UCaaS Platforms Autonomous Task Execution 5.7(won by default) 5 Not enough data Natural Language Interaction 5.7(won by default) 5 Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Feature Not Available Not enough data Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility 8.3 42 | Verified 8.8(won by 0.5) 91 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Native VoIP 8.7 50 | Verified 9.2(won by 0.5) 99 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) CCaaS Option 8.8 41 | Verified 9.1(won by 0.3) 81 | Verified Features Voicemail to Email 8.8 55 | Verified 9.1(won by 0.3) 127 | Verified File Sharing 8.2 37 | Verified 9.3(won by 1.1) 92 (There is a greater than 0.5 difference between this product's rating and its competitors) Voice Conferencing 8.6 51 | Verified 9.3(won by 0.7) 114 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Video Conferencing 8.0 46 | Verified 9.3(won by 1.3) 85 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Transcripts 7.7 34 8.8(won by 1.1) 101 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voicemail to SMS Feature Not Available Feature Not Available Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) 9.0 43 Not enough data Basic Communication - Cloud PBX Call Management 9.3(won by default) 37 Not enough data Communication Management 9.3(won by default) 30 Not enough data Scalability 9.4(won by default) 33 Not enough data Integrations 8.2(won by default) 30 Not enough data Mobile Accessibility 9.0(won by default) 34 Not enough data Accessibility 9.3(won by default) 33 Not enough data Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance 8.9(won by default) 30 Not enough data Analytics and Reporting 8.6(won by default) 33 Not enough data Support and Reliability 8.7(won by default) 35 Not enough data Automated attendant 9.3(won by default) 34 Not enough data Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data Not enough data Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data Not enough data User Insights Reviewers' Company Size [![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work")](https://www.g2.com/products/8x8-work/reviews) 8x8 Work Small-Business(50 or fewer emp.) 54.5% Mid-Market(51-1000 emp.) 34.9% Enterprise(\> 1000 emp.) 10.6% [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% Small-Business (50 or fewer emp.) 54.5% 57.8% Mid-Market (51-1000 emp.) 34.9% 32.7% Enterprise (\> 1000 emp.) 10.6% 9.5% Reviewers' Industry [![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work")](https://www.g2.com/products/8x8-work/reviews) 8x8 Work Information Technology and Services 9.7% Financial Services 6.8% Computer Software 5.5% Hospital & Health Care 4.4% Insurance 4.0% Other 69.6% [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Information Technology and Services 8.2% Marketing and Advertising 8.1% Computer Software 7.7% Financial Services 4.6% Real Estate 3.8% Other 67.5% FAQs ## 8x8 Work vs Dialpad Connect FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Dialpad Connect vs 8x8 Work? Dialpad Connect stands out for its higher reviewer satisfaction scores and AI-powered features, while 8x8 Work is recognized for its broad integrations and reliability. | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | | --- | --- | | 4.4/5 (4,202 reviews) | 4.2/5 (934 reviews) | | Small-Business | Small-Business | | 9.0 | 8.3 | | 8.5 | 8.1 | | Ease of Use (126 all-time mentions) | Ease of Use (110 all-time mentions) | ### How do the pricing models of Dialpad Connect and 8x8 Work compare? Dialpad Connect is rated higher for value, with a stronger Price/Cost satisfaction score than 8x8 Work. - **Dialpad Connect:** Reviewers describe Dialpad Connect as offering fair pricing and strong value, especially for its AI features and reliability. - **8x8 Work:** Reviewers note that 8x8 Work provides acceptable value, but some mention dissatisfaction with the pricing structure and additional costs for certain features. - **Switching-reason:** Recent reviewers who switched from Dialpad Connect cite a desire for simpler setup and lower costs, while those moving from 8x8 Work mention seeking better value and more intuitive administration. ### What are the best alternatives to Dialpad Connect and 8x8 Work? The top three alternatives to Dialpad Connect and 8x8 Work are RingEX, 3CX, and Nextiva. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4,202 reviews) | Small-Business | Reviewers describe pricing as fair for the feature set | Ease of Use (126 all-time mentions) | | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5 (934 reviews) | Small-Business | Pricing is acceptable but some reviewers cite additional costs | Ease of Use (110 all-time mentions) | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,434 reviews) | Small-Business | โ€” | Reliable call quality and broad feature set | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | โ€” | Customizability and flexibility | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | โ€” | Strong customer support and reliability | ### Which VoIP Providers features should I prioritize when comparing Dialpad Connect and 8x8 Work? Buyers should prioritize Ease of Use, Integrations, AI-powered features, Call Quality, and Reliability when comparing Dialpad Connect and 8x8 Work. - **Ease of Use:** Dialpad Connect (126 all-time mentions), 8x8 Work (110 all-time mentions) - **Integrations:** Dialpad Connect integrates with Front (35 all-time mentions); 8x8 Work integrates with Google (18), Microsoft Teams (12), and Google Workspace (2) - **AI-powered features:** Dialpad Connect offers Adaptive Learning; 8x8 Work offers Autonomous Task Execution, Decision Making, and Proactive Assistance - **Call Quality:** Dialpad Connect (38 all-time mentions), 8x8 Work (23 all-time mentions) - **Reliability:** Dialpad Connect (45 all-time mentions), 8x8 Work (55 all-time mentions) ### What are the pros and cons of Dialpad Connect vs 8x8 Work? Dialpad Connect's headline strength is its ease of use and AI features, while 8x8 Work is recognized for reliability and broad integrations. - **Dialpad Connect strengths:** Ease of Use (126 all-time mentions), Call Management (70), Voice Transcription (49), Reliability (45), Call Recording (55) - **Dialpad Connect trade-offs:** Call Issues (55), Connection Issues (42), Missing Functionality (29), Call Disconnections (23) - **8x8 Work strengths:** Ease of Use (110 all-time mentions), Reliability (55), Customer Support (45), Easy Integration (28), Easy Setup (27) - **8x8 Work trade-offs:** Technical Issues (17), Call Issues (16), Glitches (16), some reviewers cite a complex admin interface and additional costs for advanced features ### Is Dialpad Connect or 8x8 Work better for small businesses? Dialpad Connect is the better fit for small businesses, with higher satisfaction scores and a strong small-business reviewer base. - **Dialpad Connect:** Small-Business is the largest segment, with reviewers highlighting ease of use, quick setup, and strong value for small teams. - **8x8 Work:** Small-Business is also the largest segment, with reviewers noting reliability and flexibility, but some mention a steeper learning curve for advanced features. ### Which VoIP Providers platform has better integrations? 8x8 Work is favored for integrations, with more reviewer-cited third-party connections than Dialpad Connect. - **Dialpad Connect:** Integrates with Front, cited in 35 reviews. - **8x8 Work:** Integrates with Google (18 mentions), Microsoft Teams (12), and Google Workspace (2), with reviewers highlighting the value of these integrations for business workflows. ### How do Dialpad Connect and 8x8 Work compare on customer support? Dialpad Connect scores higher on Quality of Support, with a 0.4-point lead over 8x8 Work. - **Dialpad Connect:** Reviewers frequently mention helpful and responsive support, with 8.5/10 on Quality of Support and 56 all-time mentions of helpfulness. - **8x8 Work:** Reviewers note generally good support (8.1/10), but some cite inconsistent response times and a more complex support process. ### Which is easier to implement, Dialpad Connect or 8x8 Work? Dialpad Connect is easier to implement, with a 0.7-point higher Ease of Setup score than 8x8 Work. - **Dialpad Connect:** Reviewers highlight quick and straightforward setup, with many noting that onboarding is intuitive even for non-technical users. - **8x8 Work:** Reviewers describe setup as generally easy, but some mention that advanced configuration and integrations can require additional troubleshooting and time. ### Which product has better Mobile? Dialpad Connect and 8x8 Work both receive strong reviewer sentiment for Mobile, with no clear winner in the data. - **Dialpad Connect:** Reviewers praise the mobile app for reliability and cross-platform access, with 18 all-time mentions of cross-platform use and positive feedback on mobile call quality. - **8x8 Work:** Reviewers highlight the mobile app's flexibility and ease of use, with frequent mentions of being able to take calls on the go and positive experiences across Android and iOS. 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