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At a Glance
Market Segments
Small-Business (58.8% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
8x8 Work
Star Rating
(807)4.2 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in Ease of Use with a score of 9.1, while 8x8 Work trails behind at 8.6. Reviewers mention that Dialpad's intuitive interface makes it easy for new users to navigate and utilize its features effectively.
- Reviewers mention that Dialpad Connect offers superior Call Management capabilities, scoring 9.2 compared to 8x8 Work's 8.3. Users appreciate features like call routing and analytics that enhance their communication efficiency.
- Users on G2 highlight Dialpad Connect's strong performance in Live Chat, scoring 9.0, while 8x8 Work scores 8.8. Reviewers say that the live chat feature is seamless and integrates well with other communication tools, making it a favorite among customer support teams.
- G2 users report that Dialpad Connect shines in Whiteboarding with a score of 9.0, compared to 8x8 Work's 8.3. Reviewers mention that the collaborative whiteboarding feature enhances brainstorming sessions and team collaboration.
- Users say that Dialpad Connect's Video Conferencing capabilities are robust, scoring 9.3, while 8x8 Work scores 8.0. Reviewers appreciate the high-quality video and ease of scheduling meetings, which are crucial for remote teams.
- Reviewers mention that Dialpad Connect's Quality of Support is commendable with a score of 8.6, compared to 8x8 Work's 8.1. Users report that Dialpad's support team is responsive and helpful, which is vital for businesses relying on these tools for daily operations.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
8x8 Work
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.6
607
8.9
3,196
Ease of Use
8.6
612
9.1
3,216
Ease of Setup
8.2
370
9.0
1,201
Ease of Admin
8.3
334
8.9
1,111
Quality of Support
8.1
575
8.5
2,485
Has the product been a good partner in doing business?
8.5
365
8.9
1,035
Product Direction (% positive)
7.9
581
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Collaboration Tools
8.6
117
8.7
1276
8.7
81
8.8
292
8.3
77
9.0
49
8.9
86
9.0
327
8.7
79
9.3
52
Meeting Coordination
8.2
116
8.7
1191
8.9
118
8.8
1112
8.5
114
8.9
359
8.4
87
9.2
362
Software Type
8.9
124
8.6
1039
8.7
87
9.0
350
8.8
94
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
8.3
29
8.4
41
9.3
31
7.1
40
9.1
29
7.2
37
8.6
32
6.9
36
8.0
29
7.0
35
8.4
29
Basic Communication
8.9
358
|
Verified
9.2
900
|
Verified
7.6
188
|
Verified
8.3
437
|
Verified
8.0
236
|
Verified
9.1
711
|
Verified
7.5
188
|
Verified
8.4
457
|
Verified
8.3
261
|
Verified
8.9
636
|
Verified
9.0
309
|
Verified
9.2
630
|
Verified
Agentic AI - VoIP Providers
6.9
20
8.3
27
7.0
21
8.8
28
7.1
22
8.3
28
7.0
21
8.5
27
Access
7.9
218
8.7
523
|
Verified
7.7
134
|
Verified
8.7
578
|
Verified
8.4
258
|
Verified
9.1
691
|
Verified
Advanced Features
8.2
287
|
Verified
8.7
643
|
Verified
8.4
277
|
Verified
8.7
514
|
Verified
9.1
310
|
Verified
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
8.8
91
|
Verified
8.6
48
|
Verified
9.2
97
|
Verified
8.8
40
|
Verified
9.0
80
|
Verified
Features
8.7
51
|
Verified
9.1
122
|
Verified
Feature Not Available
Feature Not Available
8.2
37
|
Verified
9.3
89
8.5
49
|
Verified
9.3
113
|
Verified
8.1
44
|
Verified
9.3
84
|
Verified
7.7
34
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Dialpad Connect are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
8x8 Work is categorized as Cloud PBX Platforms
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.4%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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