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Compare 8x8 Work and Dialpad Connect 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (57.8% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
8x8 Work
Star Rating
(818)4.2 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkDialpad Connect
Star Rating
(4,062)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, enhancing overall productivity.
- Users say that 8x8 Work provides a reliable solution for daily communication, effectively combining calling, video conferencing, and team messaging. Reviewers highlight its consistent call clarity, even during peak hours, making it a dependable choice for both internal discussions and customer interactions.
- According to verified reviews, Dialpad Connect stands out for its AI-powered features that help users follow conversations seamlessly. This capability, along with its integration with tools like Salesforce and Hubspot, makes it a strong contender for businesses looking to streamline their communication processes.
- Reviewers mention that while 8x8 Work is effective for organizing communication, some users find it less intuitive compared to Dialpad Connect. The need for switching between platforms for certain functionalities can disrupt workflow, which is a point of frustration for some users.
- G2 reviewers highlight Dialpad Connect's superior support quality, noting that users feel well-supported with an overall score of 8.5. This is contrasted with 8x8 Work, which, while still providing decent support, received a lower score of 8.1, indicating room for improvement in customer service.
- Users report that both platforms cater well to small businesses, but Dialpad Connect has a slight edge in ease of setup and administration, with scores of 9.0 and 8.9 respectively. This makes it particularly appealing for smaller teams looking for a hassle-free implementation experience.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
8x8 Work
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.6
616
8.9
3,201
Ease of Use
8.6
621
9.1
3,320
Ease of Setup
8.2
378
9.0
1,207
Ease of Admin
8.4
337
8.9
1,114
Quality of Support
8.1
583
8.5
2,489
Has the product been a good partner in doing business?
8.5
367
8.9
1,038
Product Direction (% positive)
7.9
590
8.2
3,055
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.4
18
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Collaboration Tools
8.6
117
8.7
1276
8.7
82
8.8
292
8.3
77
9.0
49
8.9
86
9.0
327
8.7
79
9.3
52
Meeting Coordination
8.2
116
8.7
1191
8.9
119
8.8
1112
8.5
114
8.9
359
8.5
88
9.2
362
Software Type
8.9
124
8.6
1039
8.7
87
9.0
350
8.8
95
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
41
8.3
29
8.5
44
9.3
33
7.2
41
9.1
29
7.4
39
8.6
36
6.9
36
8.0
29
7.0
35
8.4
29
Basic Communication
9.0
363
|
Verified
9.2
907
|
Verified
7.6
191
|
Verified
8.3
438
|
Verified
8.0
240
|
Verified
9.1
714
|
Verified
7.5
190
|
Verified
8.4
458
|
Verified
8.3
264
|
Verified
8.9
636
|
Verified
9.0
311
|
Verified
9.2
631
|
Verified
Agentic AI - VoIP Providers
7.2
22
8.3
27
7.1
22
8.8
28
7.1
22
8.3
28
7.0
21
8.5
27
Access
7.9
218
8.7
523
|
Verified
7.7
135
|
Verified
8.8
579
|
Verified
8.4
259
|
Verified
9.1
692
|
Verified
Advanced Features
8.2
287
|
Verified
8.7
644
|
Verified
8.4
278
|
Verified
8.7
514
|
Verified
9.1
310
|
Verified
9.3
788
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
607
Not enough data
Feature Not Available
Not enough data
9.1
639
Not enough data
9.1
653
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
518
Insights
Not enough data
8.5
493
Not enough data
8.7
555
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
17
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
8.8
91
|
Verified
8.6
48
|
Verified
9.2
98
|
Verified
8.8
40
|
Verified
9.1
81
|
Verified
Features
8.7
51
|
Verified
9.1
122
|
Verified
Feature Not Available
Feature Not Available
8.2
37
|
Verified
9.3
90
8.5
49
|
Verified
9.3
114
|
Verified
8.1
44
|
Verified
9.3
84
|
Verified
7.7
34
8.9
100
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Dialpad Connect are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
8x8 Work is categorized as Cloud PBX Platforms
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
6.0%
Insurance
4.1%
Hospital & Health Care
3.8%
Other
70.4%
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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