--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 932 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 932 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. (110 reviews) - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. (60 reviews) - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. (55 reviews) - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. (45 reviews) - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. (25 reviews) - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. (22 reviews) - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. (19 reviews) - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. (18 reviews) - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Effortless Communication with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Marc G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about 8x8 Work?** I love that 8x8 Work is easy to use. The support team is incredible, and it's very easy to open up a support case. I like the mobile app because it lets me answer calls from anywhere, screen calls, set times for when my phone rings, and follow my technicians wherever they go. **What do you dislike about 8x8 Work?** Nothing at the moment **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work provides a unified communication platform, including voicemail access. **Official Response from Alison Stewart:** > Hi Marc, What a fantastic review, thank you! We're thrilled the mobile app is giving you the flexibility to stay connected and keep track of your technicians on the go. It's especially great to hear our support team is hitting the mark for you. We'll keep delivering! ### 2. User-Friendly VoIP with Great Quality, but Slow Support **Rating:** 4.0/5.0 stars **Reviewed by:** Tariq M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 8x8 Work?** I like 8x8 Work for its voice quality, connectivity, and user-friendly application. These features make the app usable and helpful in completing daily tasks on time. The initial setup was easy and user-friendly too. These qualities made us switch from RingCentral to 8x8 Work. **What do you dislike about 8x8 Work?** Connecting with support takes long. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work for reaching out to users outside the organization with great voice quality, connectivity, and user-friendly features, making daily tasks timely. **Official Response from Alison Stewart:** > Hi Tariq, Thank you for the great feedback — and welcome from RingCentral! We're thrilled the voice quality and setup experience won you over. We hear you on support wait times and are working to improve that. ### 3. Easy 8x8 Admin User Management Across the Board **Rating:** 5.0/5.0 stars **Reviewed by:** Jared N. | MSP Service Desk, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about 8x8 Work?** I am an admin, so I manage users and it is easy to manage all parts of 8x8. Only thing that I have an issue with is adding users to a ring group. It does not search by extension properly sometimes **What do you dislike about 8x8 Work?** Adding users to a ring group is difficult sometimes because it does not search by extensions properly **What problems is 8x8 Work solving and how is that benefiting you?** I do not have an answer for this ### 4. One of the Great Video Conferencing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit A. | Content Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about 8x8 Work?** The user interface of the tool has improved a little bit. **What do you dislike about 8x8 Work?** Need to simplify the UI a bit more and make it easier to use; currently, it is a bit complex. **What problems is 8x8 Work solving and how is that benefiting you?** It is helping me to meet my coworkers virtually. Also, the real-time audio subtitles help me during any meeting. **Official Response from Alison Stewart:** > Hi Rohit, thank you very much for your review. We are thrilled that you find the meeting experience awesome and it's helping you work virtually. Thank you for choosing 8x8! ### 5. Great UI/UX and Affordable Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Munish B. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 8x8 Work?** It has a good UI/UX and affordable pricing. **What do you dislike about 8x8 Work?** No dislike as of now. I have been using this since 2016 without any issue. **What problems is 8x8 Work solving and how is that benefiting you?** Easy to contact people across the globe. **Official Response from Alison Stewart:** > Hi Munish, Nearly a decade of seamless global communication — that means everything to us! We're so glad 8x8 Work has been a reliable, affordable solution for you since 2016. Here's to many more years of staying connected across the globe! ### 6. Easily Accessible Contacts and Seamless Direct Calling in 8x8 Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about 8x8 Work?** Contacts are easily accessible. Can call direct from 8x8 Work using headset or IP Phone **What do you dislike about 8x8 Work?** It isn't linked with Microsoft Teams. So unless other companies are on the same 8x8 system you cannot communicate as easily. **What problems is 8x8 Work solving and how is that benefiting you?** Can quickly call users with a mouse click. Creating video calling internally with company users. **Official Response from Alison Stewart:** > Dear Customer, Great to hear quick access to contacts and flexible calling options are boosting your productivity! We do offer a Microsoft Teams integration worth exploring, our support team would be happy to walk you through the options. Thanks for the feedback and glad the one-click calling and video features are delivering! ### 7. Reliable Phone System with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Ben C. | Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about 8x8 Work?** I like that 8x8 Work is a standard phone system which has not had many issues. It works for receiving and placing phone calls both internally and externally. The initial setup was easy. **What do you dislike about 8x8 Work?** Nothing to note at this time. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work for receiving and placing phone calls, both internally and externally, with minimal issues. **Official Response from Alison Stewart:** > Hi Ben, Simple, reliable, and easy to set up, that's exactly what we aim for! Great to hear 8x8 Work is quietly doing its job without getting in the way. Thanks for taking the time to share your experience! ### 8. Seamless Experience Across Web and Mobile with 8X8 **Rating:** 5.0/5.0 stars **Reviewed by:** Aman C. | Lead Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about 8x8 Work?** 8X8 is a remarkably smooth application that functions seamlessly on both its web portal and mobile app. Its user-friendly interface makes navigation easy, and it offers all the essential features one would expect. **What do you dislike about 8x8 Work?** The app can be somewhat sensitive to network conditions, and I occasionally experience issues with the sound settings, especially when using it alongside other applications like MS Teams. **What problems is 8x8 Work solving and how is that benefiting you?** There’s no longer a need to maintain a local PBX or pay high AMC and hardware fees. You have the flexibility to subscribe to any service and discontinue it according to your contract terms. **Official Response from Alison Stewart:** > Dear Aman, Thank you for highlighting 8x8 Work's seamless functionality and user-friendly interface. We appreciate your feedback on enhancing sound settings for improved integration with other apps. Your feedback is appreciated! ### 9. Director of Tax & Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about 8x8 Work?** Flexibility across multiple access points - laptop, cell phone, desktop, etc. **What do you dislike about 8x8 Work?** a little cumbersome to dial a number when necessary. **What problems is 8x8 Work solving and how is that benefiting you?** Cost savings from old POTS lines and Telcos. **Official Response from Alison Stewart:** > Dear Customer, Great to hear the flexibility across all your devices is delivering real value alongside those cost savings from legacy phone lines! We hear you on the dialling experience being a little cumbersome, and we will pass that feedback along to our product team. Thanks for the review! ### 10. A Revolution for Remote Work **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar L. | consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about 8x8 Work?** This product is a game-changer for remote work, making it simple to switch between apps. Its scalability is impressive, and it serves well for educational purposes as well as daily use. **What do you dislike about 8x8 Work?** It can take some time to learn, especially if you are a new user. Managing more advanced systems is also quite challenging. **What problems is 8x8 Work solving and how is that benefiting you?** This app is great for collaborative work, as it isn't limited to just PCs—you can also use it on your phone. I find that the video quality is better than what I've experienced with other apps. **Official Response from Alison Stewart:** > Hi Omkar, thank you for the wonderful feedback! We’re thrilled that our scalability and video quality support your remote collaboration. We’re also committed to simplifying the learning curve for our advanced features. ### 11. 8x8 Makes It Easy to Manage Work Numbers Across Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about 8x8 Work?** 8x8 is extremely easy to manage and allows our users to have work numbers without exposing their personal numbers when making calls from their devices. **What do you dislike about 8x8 Work?** There are some users that SSO integration doesn't completely work for. **What problems is 8x8 Work solving and how is that benefiting you?** It allows our users to take phone calls on any device. The auto attendants make call queues and routing callers to the correct queues. **Official Response from Alison Stewart:** > Dear Customer, Love that your team can stay connected on any device while keeping personal numbers private — that's a real win! We're sorry the SSO integration isn't seamless for all users and would love to help troubleshoot. Reach out to our support team and we'll get that sorted! ### 12. Great for Call Management, Needs More Features **Rating:** 3.5/5.0 stars **Reviewed by:** Elyse D. | Sales Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 8x8 Work?** I appreciate the simple functionality of 8x8 Work, which makes it easy to manage. I also like that I can listen to calls effortlessly and make calls using the mobile app, which works well for my needs. **What do you dislike about 8x8 Work?** Transcriptions of calls would be an amazing upgrade. **What problems is 8x8 Work solving and how is that benefiting you?** With 8x8 Work, I can easily listen to calls and call clients using the mobile app. **Official Response from Alison Stewart:** > Dear Elyse, Thank you for the kind words! We love hearing the mobile app is hitting the mark. Great news — call transcription is actually available in 8x8 Work! Please contact us at support@8x8.com and we'll make sure you're set up to use it. ### 13. Easy-to-Use Calling, Video, Messaging, and CRM Integration in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Aman S. | Senior Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about 8x8 Work?** What I like most is how easy it is to use for manual calling, video conferencing, and messaging. I also don’t need an additional tool for international calling, which is a big plus. CRM integrations are available as well, making it more convenient to keep communication and management in one place. **What do you dislike about 8x8 Work?** The support team is fairly slow to respond, and that has a negative impact on my overall experience. **What problems is 8x8 Work solving and how is that benefiting you?** Earlier we have to use different tools for domestic & international calling, Now we can easily do both with just one tool. We can record our conversation & integrate it with our internal CRM. **Official Response from Alison Stewart:** > Hi Aman, thank you for your review. We're glad 8x8 is simplifying your international calling and CRM workflow. We apologize for the support delays and are working to speed up our response times. ### 14. Super Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Staff R. | Aministrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** Admin Portal can be accessed and updated super easily. **What do you dislike about 8x8 Work?** Sometimes I run into issues when assigning roles, and it can also be difficult to get in touch with a technician when I need help. **What problems is 8x8 Work solving and how is that benefiting you?** They help resolve issues with SMS and user profiles by assigning numbers, and they also handle updating and deleting unused licenses. **Official Response from Alison Stewart:** > Dear Customer, Thank you for the kind words about the Admin Portal — easy access is exactly what we aim for! We're sorry to hear about the role assignment hiccups and support wait times. Your feedback matters, and we're committed to making every experience smoother. ### 15. Seamless Multi-Device Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about 8x8 Work?** I like how it's a seamless experience across multiple devices. **What do you dislike about 8x8 Work?** Nothing really comes to mind. If I'm nitpicking I'd say the two factor login slows me down, but that is life in 2026. **What problems is 8x8 Work solving and how is that benefiting you?** We have a modern phone system that works anywhere. **Official Response from Alison Stewart:** > Dear Customer, Love that the seamless multi-device experience is hitting the mark! And fair point on two-factor authentication, a small price to pay for keeping your communications secure in today's world. Thanks for the great review! ### 16. Great Mobile Access and Recording, Occasional Connectivity Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about 8x8 Work?** I like that I can use it on my phone, and I also appreciate the recording feature. **What do you dislike about 8x8 Work?** My team occasionally runs into connectivity issues here and there. **What problems is 8x8 Work solving and how is that benefiting you?** Our agency can communicate from anywhere, which makes it easy for us to stay connected no matter where we are. **Official Response from Alison Stewart:** > Dear Customer, Love that the mobile app and recording feature are keeping your agency connected from anywhere! Sorry to hear about the occasional connectivity issues, if they persist, our support team would love to dig into that for you. Thanks for the review! ### 17. Lightweight Softphone That Makes Calling Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** Quite a great soft phone, lightweight software that allows you to make calls without issues **What do you dislike about 8x8 Work?** Outages sometimes takes down the whole system and sometimes they take quite some time to fix those outages **What problems is 8x8 Work solving and how is that benefiting you?** Not having to have prepared a whole structure of hardware phones installed in the office and the ability to keep a whole contact center **Official Response from Alison Stewart:** > Dear Customer, Thanks for the great feedback! Glad the softphone is keeping things light and reliable for your team. We hear you on outages — we know downtime is never acceptable, and we're continuously investing in resilience. Great to hear 8x8 Work is powering your contact center without the hardware headache! ### 18. Intuitive Communication Tool with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Joey H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 8x8 Work?** I like the ease of use with the 8x8 Work App. The app works well for me. The initial setup was easy; it just needed setting the base and building from there with the workflow. **What do you dislike about 8x8 Work?** Nothing **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work solves communication problems for my work-related tasks. **Official Response from Alison Stewart:** > Hi Joey, Glad the app and setup experience have been so straightforward, building out your workflow from a solid foundation is exactly how it should feel! Great to hear 8x8 Work is keeping your communications running smoothly. Thanks for the kind words! ### 19. Powerful and Flexible, but a Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about 8x8 Work?** The system can do most anything if you have the time to figure it out. **What do you dislike about 8x8 Work?** It's really complicated. There is a steep learning curve to use it. **What problems is 8x8 Work solving and how is that benefiting you?** It helps us manage multiple locations through a single phone number. **Official Response from Alison Stewart:** > Dear Customer, Great to hear the platform's depth is delivering for managing multiple locations through a single number! We completely take on board the feedback around complexity and the learning curve; making that journey smoother is something we're actively focused on. Thanks for sticking with it! ### 20. Mixed Experience with Setup and Support **Rating:** 2.5/5.0 stars **Reviewed by:** Donna F. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 8x8 Work?** I like the feature of emailed voicemails with 8x8 Work. It notifies me when I miss a call, which is quite helpful. **What do you dislike about 8x8 Work?** Customer service and technical issues are hard to get and get resolved in a timely manner. The initial setup was difficult. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work helps me use the main telephone line to contact customers and the emailed voicemails notify me when I miss a call. **Official Response from Alison Stewart:** > Dear Donna, Thank you for your feedback! We’re glad the emailed voicemail notifications help you stay connected with your customers. We sincerely apologize for the difficult setup and any delays in support you've experienced. We’re working hard to improve our response times and ensure a smoother technical experience for you! ### 21. Easy to Use Anywhere, but Local Brazilian Emergency Calls Misroute **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 8x8 Work?** I can use the phone where I am. easy to use. **What do you dislike about 8x8 Work?** I cant call to Brazilian emergency numbers, If I call 190, 192 or 193 the call goes to another state and cannot transfer for my local emergency. **What problems is 8x8 Work solving and how is that benefiting you?** Keep contact with suppliers and customers. **Official Response from Alison Stewart:** > Dear Customer, Great to hear the flexibility and ease of use are keeping you connected with suppliers and customers! The emergency number routing issue in Brazil is a serious concern we want to make sure gets to the right team, please contact our support team directly so we can investigate this urgently. Thank you for flagging it! ### 22. 8x8 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** Convenience and the multitude of integrations that are possible. Customer support is phenomenal, and the knowledge base on the web interface is very helpful. **What do you dislike about 8x8 Work?** Not being able to update automatically to the newest version for all end users. **What problems is 8x8 Work solving and how is that benefiting you?** In the use of everyday, it fills the gap in our company for instant and reliable communication. **Official Response from Alison Stewart:** > Dear Customer, Thanks so much for the kind words about our support team and knowledge base — that means a lot! Auto-updates for all end users is a totally valid ask. Great to hear 8x8 Work is keeping your team reliably connected every day! ### 23. Useful Business Tool and Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about 8x8 Work?** I like being able to stay in contact with my customers in and out of the office while maintaining privacy on my personal device. **What do you dislike about 8x8 Work?** App can be glitchy on my phone, and I wish it had better caller ID. **What problems is 8x8 Work solving and how is that benefiting you?** We are assisting our sales team to reach our customer base in real-time and reach our maximum potential to make sales. We have increased our sales by being available to guests. **Official Response from Alina Maxim:** > Dear Valued Customer, we wanted to take a moment to express our gratitude for your recent review. Your feedback is important to us, and we appreciate your honesty. ### 24. VOIP Phones + Great Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about 8x8 Work?** I enjoy being able to use my 8x8 service on my VOIP desk phone, my PC, my traveling tablet and my smartphone. I have been using the service for more than 14 years and i appreciate the continuing product/software development. I am very happy with of the 8x8 VOIP system and its ability to take care of my business needs! While the features have grown the price has been very stable rising cumulatively less than 6% since inception in 2011 **What do you dislike about 8x8 Work?** I am very happy with the features available on my 8x8 service. There are no features that i dislike . **Recommendations to others considering 8x8 Work:** The 8x8 product has been contently functional from the first day installed. Over time the mobile interface and PC App have become more and more user friendly.. **What problems is 8x8 Work solving and how is that benefiting you?** Full portability of location and use of the Service! **Official Response from Alison Stewart:** > Hi Robert, thank you for your very positive review. We are thrilled 8x8 meets your needs and you have liked the improvements made. Your feedback is valuable to us and we appreciate your loyalty to 8x8. ### 25. Unfulfilled Expectations and Complicated Pricing **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about 8x8 Work?** I use the user creation feature the most, and the dashboard for customer service is probably valued too. **What do you dislike about 8x8 Work?** I don't like the pricing structure and the support is often very circular. It's frustrating that we need a license AND a phone number for things that don't even require DIDs. There's a lot more issues, but I've forgotten them until I have to deal with 8x8 Work. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to avoid hosting our own PBX. **Official Response from Alison Stewart:** > Dear Customer, Thanks for the honest feedback. We're glad that user management and the customer service dashboard are useful day to day. Your frustrations around pricing structure, licensing requirements, and support experience are noted and taken seriously. We'd love to connect directly to better understand your specific pain points and improve your experience, you can email us on reviews@8x8.com ### 26. Reliable Once Set Up, But Ring Groups Struggle with Out-of-Office Settings **Rating:** 3.5/5.0 stars **Reviewed by:** Shane K. | IT tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** I like that once it’s set up, it just works. **What do you dislike about 8x8 Work?** There seems to be a fault with ring groups (teams). When you have a few people in a group and one person sets their status to out of office, it affects the whole group. **What problems is 8x8 Work solving and how is that benefiting you?** nothing really, I like to work it myself ### 27. Effortless International Calling, Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Harrison G. | Voip Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about 8x8 Work?** I find 8x8 Work easy to use. All the features are easily laid out, which helps with basic in-call functions and meetings. The initial setup was very easy. **What do you dislike about 8x8 Work?** Nothing - easy to use **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work for calls and customer phone systems. It solves calling internationally. I like that it's easy to use with features easily laid out, including basic in-call functions and meetings. **Official Response from Alison Stewart:** > Hi Harrison, Thank you for your fantastic feedback! We're so pleased to hear that 8x8 Work's ease of use and straightforward setup have made your experience seamless. It's great to know our features are working well for your calls and international communications! ### 28. Reliable and user-friendly. I enjoy working with 8x8 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about 8x8 Work?** I really like how seamlessly 8x8 Work integrates with both my PC and phone—it makes switching between devices effortless. It’s also incredibly user-friendly, which helps reduce training time. Plus, the recent interface updates give it a much more modern and sleek look, which improves the overall experience. **What do you dislike about 8x8 Work?** I do receive quite a few notifications about service outages or ongoing fixes. However, in my experience, these issues haven’t actually impacted my calls or daily work—maybe I just don’t make enough calls to notice. It can be a bit distracting to get so many alerts, even if the service itself remains reliable for me. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work enables me to work remotely with ease, manage my business hours effectively, and use ring groups to communicate seamlessly with colleagues. It also helps me maintain a clear separation between work and personal life, which improves my overall work-life balance. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your insightful review! We're thrilled that 8x8 Work enhances your device integration and user experience. Your feedback on notification frequency is valuable, and we're glad it hasn't impacted your work. ### 29. Smart Call Routing and AI Receptionist, but Integrations Could Be Broader for less known ERP / CRMs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** 8x8 includes features that support automated call routing, along with an AI assistant for receptionist and sales department needs. **What do you dislike about 8x8 Work?** Integrations could be wider with other software. **What problems is 8x8 Work solving and how is that benefiting you?** We manage three businesses with separate greetings, routing options, and departments, with boundaries created in 8x8. The physical separation would not be possible for us. ### 30. Integrated Ecosystem That Helps Optimize Workflows and Reduce Friction **Rating:** 4.5/5.0 stars **Reviewed by:** Mubeccel O. | Help Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about 8x8 Work?** I enjoy optimizing workflows, and I’m motivated by implementing solutions that reduce technical friction. I also like working within an integrated ecosystem, because it’s key to making informed decisions. **What do you dislike about 8x8 Work?** The product shows technical debt and scalability limitations in a rapidly growing environment. I expect these areas to be improved. **What problems is 8x8 Work solving and how is that benefiting you?** I optimize communication and configure and manage the contract tool to keep operations running smoothly. I also resolve access errors and turn complex infrastructure problems into simple, clear, and easy-to-understand solutions. **Official Response from Alison Stewart:** > Hi Mubeccel, thank you for the detailed feedback! It’s great to hear that our integrated ecosystem helps you streamline operations and turn complex infrastructure into simple solutions. We are actively refining our backend to better support high-growth environments. Your insights are invaluable as we evolve. ### 31. Effortless to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Parag R. | Sr. System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about 8x8 Work?** Ease of use, its interface, and the ease of connecting with the support rep to quickly resolve any issues with 8x8. **What do you dislike about 8x8 Work?** There are no specific dislikes, but as the saying goes, there is always room for improvement, so I hope to see more exciting additions in the future. **What problems is 8x8 Work solving and how is that benefiting you?** We rely on 8x8 for our VoIP services, making it essential to our daily operations. Our ability to communicate smoothly with clients and keep our business running depends heavily on this platform. **Official Response from Alison Stewart:** > Dear Parag, Thank you for your feedback! We're pleased that you find 8x8 Work easy to use and appreciate the effective support. It's great to hear that the platform is critical to your daily operations and communication needs. We aim to continually improve and introduce exciting new features to further enhance your experience. ### 32. Easy Calling and Straightforward Admin Call Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** Easy calling and straightforward call management in the admin panel. **What do you dislike about 8x8 Work?** As an admin, I find that I’m logged out quite frequently. Also, sometimes searching for a number in the Users menu doesn’t work, even though it works in ext. **What problems is 8x8 Work solving and how is that benefiting you?** Allows people to connect internally effectively and external with clients **Official Response from Alison Stewart:** > Dear Customer, Thanks for the feedback! We're glad call management and internal connectivity are working well for you. The frequent logouts and search inconsistencies in the admin panel are frustrating — those are fair pain points and we'll take note. We appreciate you helping us improve the admin experience! ### 33. All-in-One Solution for Calls and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Operations Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about 8x8 Work?** I like how easy it is to use 8x8 Work for calls, chats, and meetings all in one place. It keeps our team connected whether we’re in the office or remote, and the call quality is consistently reliable. **What do you dislike about 8x8 Work?** I’ve noticed that managing call recordings or accessing certain settings can be a little cumbersome, and the mobile app occasionally lags. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work addresses the challenge of remote collaboration by providing reliable communication tools for messaging, calls, and video meetings. It benefits me by making it simple to communicate with colleagues quickly and clearly, which improves teamwork. **Official Response from Alison Stewart:** > Hi Ashley, Thank you for your review! We’re glad 8x8 Work helps your team stay connected. Your feedback on call recording and mobile performance helps guide ongoing improvements. ### 34. Effortless Calling, Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about 8x8 Work?** I use 8x8 Work for making calls internally and externally, and I love how stable it is. It's easy to administer and simple for my colleagues to use, which I really appreciate. I find the internal and external calling platform valuable, especially because it can be used with a soft client anywhere with an internet connection. The integration with Teams is awesome, making communication seamless. The initial setup was easy and straightforward, and the support team was really helpful. **What do you dislike about 8x8 Work?** Not applicable. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work for easy internal and external communication, especially for users without computer access. It simplifies calling within and outside the factory using soft clients and physical handsets. **Official Response from Alison Stewart:** > Dear Customer, thank you for your positive feedback! We're thrilled that you find the simplicity of 8x8 Work beneficial for enhancing speed and efficiency. Your great experience with our support team is wonderful to hear. We appreciate your input on the Teams Integration Sync, and we're looking into ways to streamline it further. Your satisfaction is our priority, and we aim to continue delivering seamless solutions. ### 35. Easy Phone Setup and Number Transfers, but Reporting Could Be Smoother **Rating:** 3.0/5.0 stars **Reviewed by:** Brenda J. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about 8x8 Work?** The ability for my employees to download on their own phones. Being able to transfer same number to the next employee. **What do you dislike about 8x8 Work?** Not being able to get reports as easy as possible **What problems is 8x8 Work solving and how is that benefiting you?** The ability to do text messages with non 8x8 numbers **Official Response from Alison Stewart:** > Hi Brenda, Love that number portability and easy employee onboarding are making your life simpler! We hear you on reporting — easier access to insights is something we're continuously improving. Great to hear SMS with non-8x8 numbers is keeping your team connected beyond the platform! ### 36. Limited Meeting Features, Communication Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 8x8 Work?** I appreciate that we utilize the softphone feature quite a bit and make just regular phone calls. **What do you dislike about 8x8 Work?** I find that 8x8 Work is pretty limited. We had hoped it would help with meeting issues, but we keep using Zoom instead. The features in meetings are limited. Also, while the initial setup communication was great, now it's impossible to get a hold of our rep as established customers. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work doesn't solve our meeting issues; its features are limited, so we continue using Zoom. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're glad the softphone calling is working well for you. We'd love to help ensure you're getting the most out of 8x8 meetings — please reach out to reviews@8x8.com so we can walk you through all the available features together. ### 37. Clear Menu That Frees Me from My Desk Phone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** The menu is clear, and it allows me to be free of my physical desk phone **What do you dislike about 8x8 Work?** The submenus can be tedious, not sure where to find reports **What problems is 8x8 Work solving and how is that benefiting you?** Being able to identify and answer phone calls without being tied to my phone **Official Response from Alison Stewart:** > Dear Customer, Love hearing that 8x8 Work is giving you the freedom to step away from your desk phone! We hear you on the sub menus — finding reports shouldn't be a treasure hunt. We're always working to improve navigation, and this is exactly the kind of feedback that helps. ### 38. Simple, Straightforward Interface—But Limited Telephony Features Reduce Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** It's a very simple to use and straightforward interface **What do you dislike about 8x8 Work?** It lacks a lot of features that have traditionally been found in telephony platforms and that restricts flexibility **What problems is 8x8 Work solving and how is that benefiting you?** Bringing in disparate telephony platforms to one common platform for ease of administration **Official Response from Alison Stewart:** > Dear Customer, Thank you for the feedback! Simplicity is something we're proud of. We understand flexibility matters — our teams are continuously expanding capabilities to meet evolving needs. Great to hear 8x8 Work is helping consolidate your telephony into one unified platform. We'd love to learn more about the features you need! ### 39. 8x8 review **Rating:** 4.0/5.0 stars **Reviewed by:** Paulina L. | Account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about 8x8 Work?** Easy to support international teams with local numbers and global calling **What do you dislike about 8x8 Work?** 8x8 Work could improve by making its apps more stable, simplifying the user and admin experience, and providing faster, more consistent customer support. **What problems is 8x8 Work solving and how is that benefiting you?** It rings to cell phone when I am away from desk, very easy to transfer calls. You don't need desk phone, you can simply use your computer. **Official Response from Alison Stewart:** > Hi Paulina, Thank you for your positive review. It's great to hear that 8x8 helps you work flexibly. ### 40. Customer Service Is Hit-or-Miss Despite Easy Phone Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 8x8 Work?** easy to connect and implement phones. Can use both desk and phone app. **What do you dislike about 8x8 Work?** customer service is hit and mix when it comes to solving issues. Reps are just quick to resolve tickets even when issue is not resolved. **What problems is 8x8 Work solving and how is that benefiting you?** adding older polycom phones **Official Response from Alison Stewart:** > Dear Customer, Thank you for sharing your experience! We’re happy to hear that the phone options and easy installation have been a smooth process for your team. We appreciate your honest feedback regarding our customer service; we’re always working to make our support more consistent. It’s great to know your tickets are currently all resolved! ### 41. User-Friendly and Easy Account Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 8x8 Work?** I like how user friendly it is, and easy to manage accounts **What do you dislike about 8x8 Work?** I dislike the loading times, but they are manageable **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 solved the issue of purchasing voip numbers and implementing them to our systems. Price and ease of use **Official Response from Alison Stewart:** > Dear Customer, So glad the user-friendly experience and account management are hitting the mark! We appreciate the honest feedback on loading times — we're always working to improve performance. Happy 8x8 Work has made VoIP number management simpler and more cost-effective for your team! ### 42. Reliable Features with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Derek B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about 8x8 Work?** I appreciate the greater functionality 8x8 Work offers compared to BT, as it significantly enhances our operations. The improved mobility the platform provides is a major benefit, allowing us to work flexibly. I really value the simplicity of use, making our daily communication tasks efficient and straightforward. The dependable support received during the complex configuration process was instrumental in successfully setting up the system. **What do you dislike about 8x8 Work?** I found the configuration of 8x8 Work quite complex initially. It required a significant amount of effort to set up. Although I eventually received the necessary support, the setup process could have been more intuitive. Additionally, it was not easy to reach a human support engineer when needed. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work offers greater functionality and improved mobility as our main phone system, enhancing the services previously provided by BT. **Official Response from Alison Stewart:** > Hi Derek, Thank you for sharing your feedback! We’re delighted that 8x8 Work’s functionality, mobility, and ease of use are helping your team communicate efficiently. We appreciate your input on setup complexity and support access — we’re continuously working to make onboarding and assistance even smoother. ### 43. All-in-One Communication Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh P. | Senior Linux Server Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about 8x8 Work?** The best thing about 8x8 work is that it is easy to use and keeps all communication in one place. Calling, texting, meetings, and messages are all available together, which makes work faster and more organized. **What do you dislike about 8x8 Work?** Sometimes I am not able to retrieve the recordings from 8x8, but not every time. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 work helps me manage calls, messages. it makes communication faster and keeps everything organized, which saves time and improves my workflow. **Official Response from Alison Stewart:** > Hi Sourabh, Thank you for sharing your feedback! We’re glad 8x8 Work helps keep your communication organized and easy to manage across calling, texting, meetings, and messaging. We appreciate your note about occasional recording retrieval issues—our team is continuously working to improve reliability and ensure a smoother experience. ### 44. Very Good service, does what I need **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan N. | Co-Founder & Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about 8x8 Work?** 8x8 makes it very easy to have a landline number and have it available to manage by my mobile. Ideal for Hybrid working and a small organisation like mine. I use it daily and allows clients to contact me at all times. **What do you dislike about 8x8 Work?** I have had some trouble logging in during the past and i have had the same ting happen today. It always gets resolved but its frustrating use of my time when it happens **What problems is 8x8 Work solving and how is that benefiting you?** It is solving having a landline when i don't want to give my home landline number away and also available when i am travelling and hybrid working **Official Response from Alison Stewart:** > Dear Jonathan, thank you for sharing your experience! We're glad to hear that 8x8 Work supports your hybrid working needs by linking your landline with mobile management. We apologize for the login issues you've encountered and appreciate your patience. Rest assured, we're working to streamline this process to minimize disruptions. ### 45. It's been reliable, affordable and perfect for remote work **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Owner/ Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about 8x8 Work?** 8x8 Work has been helpful and easy to implement for our small office in its simplicity and flexibility. It's very easy to navigate and provides just the right amount of features that don't feel overwhelming. I can connect to both my cell phone and computer, which makes it easy to work remote. One of the biggest upsides to using 8x8 Work is that we are paying one-fifth of what we were with our previous provider. **What do you dislike about 8x8 Work?** Honestly, with how much we frequently use it, there hasn't been much that I would call "unhelpful." The platform has been very reliable for us. From the beginning, all of business info was able to integrate with ease. Every once in while there are minor updates or tech issues, but the 8x8 team is proactive about communicating them with us and seems to resolve everything before we even notice. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work has solved the challenge of staying connected and efficient while working remote. When our team transitioned to remote work a year ago, we needed a phone system that was flexible, easy to use, and reliable across our devices. It has kept our communication seamless and helped us cut costs. I call that a WIN WIN. **Official Response from Alison Stewart:** > Dear Robert, thank you for sharing your positive experience with 8x8 Work! We're delighted to hear that its simplicity, flexibility, and cost-effectiveness have made a significant impact on your remote work setup. Your satisfaction with our communication and proactive support during updates is particularly rewarding. We look forward to continuing to support your team's seamless connectivity and efficiency. ### 46. Good, more good than average but not excellent. **Rating:** 3.5/5.0 stars **Reviewed by:** Carolina B. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about 8x8 Work?** The way we can connect to our applicants all around the world, thanks to this service, is so helpful for us to be honest, I would recommend it. We use it literally everyday, all hours of the day as well. **What do you dislike about 8x8 Work?** The way they sometimes do not know how to handle the issues that you have, for example, I had an issue with overbilling, and they could not give me the exact reason as to why we got overcharged. So I would say that something that needs to be better is customer support. **What problems is 8x8 Work solving and how is that benefiting you?** The problem of connecting with people from other countries, it helps us connect with our applicants from all around the globe without having to get a SIM card for each country we need to contact. **Official Response from Alison Stewart:** > Dear Carolina, Thank you for sharing your experience with 8x8 Work! We're thrilled to hear that it effectively facilitates global communication for your team. We apologise for any inconvenience with customer support and overbilling. Your feedback is invaluable, and we're working to enhance our support services to better address such issues. ### 47. Very Little Downtime and a Responsive Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 8x8 Work?** Very little downtime, responsive support team **What do you dislike about 8x8 Work?** Phone application does not stay logged in. **What problems is 8x8 Work solving and how is that benefiting you?** I do not need to use my personal cellphone for business calls. **Official Response from Alison Stewart:** > Dear Customer, Thank you for the kind words about our uptime and support team! We're sorry to hear about the mobile app login issue — that's frustrating. Please drop us a note at support@8x8.com and we'll get that sorted out for you right away. ### 48. User-Friendly, High-Performance Platform with Great Support, Integrations, and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** User Friendly, performance, Support, Integration capability, and AI functions **What do you dislike about 8x8 Work?** Reporting capabilities are minimal for the VO side **What problems is 8x8 Work solving and how is that benefiting you?** Helping provide transparency across all VO users **Official Response from Alison Stewart:** > Dear Customer, Thanks for the great feedback! Thrilled that the AI features, integrations, and support are landing well for your team. Reporting depth on the VO side is a fair challenge and is noted. Great to hear 8x8 Work is driving transparency across your organization! ### 49. Exceptional Service & Seamless Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Julian H. | Founder & Workspace Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about 8x8 Work?** I’ve been with 8x8 for a while now, and I couldn’t be happier with the service they’ve provided compared to my previous supplier. Support has been there whenever I needed it—responsive and helpful every step of the way. The overall service quality has been excellent. For anyone considering a VoIP telephone service, I highly recommend 8x8. They even managed to seamlessly retain my old phone number, which made the transition absolutely stress-free. I’m genuinely grateful to 8x8 for their top-notch support and reliable service. **What do you dislike about 8x8 Work?** I have not encountered any faults or issues. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work has solved several issues for me. First, it’s streamlined my communication with clients and colleagues by providing an easy-to-use unified platform for voice calls. Second, 8x8 has excellent reliability and call quality compared to my previous provider, so I don’t worry about dropped calls or poor audio during important conversations. **Official Response from Alison Stewart:** > Dear Julian, Thank you for your glowing review of 8x8 Work! We're thrilled to hear that our service has exceeded your expectations and made your transition seamless. Your appreciation for our support and service quality is truly valued. We're delighted to provide you with reliable communication and clear calls. Thank you for choosing 8x8! ### 50. 8x8 VoIP Platform: Solid Performance for Remote Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Efrain S. | Junior Accountant, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about 8x8 Work?** I appreciate 8x8’s cross-platform accessibility—on desktop, it runs smoothly via web browser, while on mobile, it offers a dedicated app for reliable, on-the-go communication. **What do you dislike about 8x8 Work?** In my case, I needed to use two accounts for two different companies. What I disliked was that switching between accounts required fully logging out of one and logging into the other. It would be much more efficient if 8x8 allowed quick account switching or supported simultaneous logins, letting users choose which account to make calls from. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 is improving customer support efficiency by introducing better self-service tools and AI-driven resources. This helps reduce resolution times and makes troubleshooting faster and more convenient, allowing me to address issues without waiting for extended support interactions. ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+03%3A39%3A37+-0500&secure%5Bsession_id%5D=a255086b-9645-43ca-bf8c-37bd39498b0c&secure%5Btoken%5D=85a1b077f0dfcada46bd902501610988f47faa1a623e3d57e917b09b514b6da0&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,386 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,567 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,036 reviews)