--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 932 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 932 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. (110 reviews) - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. (60 reviews) - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. (55 reviews) - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. (45 reviews) - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. (25 reviews) - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. (22 reviews) - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. (19 reviews) - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. (18 reviews) - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Needs Modernization, But User-Friendly for End Users **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer P. | End User Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** I like 8x8 Work because it's pretty easy to use. It's pretty self-explanatory for an end user. You just open it, dial a number, and it works. **What do you dislike about 8x8 Work?** As an 8x8 Work administrator, it's complicated to set up always. It's not easy to find what you're looking for in order to check settings. It seems to kinda make no sense the way that you set up a phone number, and it just could be a lot easier. The look and feel of it is archaic, it looks like it's from fifteen years ago, that portal. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to eliminate the need for physical phones and phone lines, utilizing existing hardware to support our remote workforce. **Official Response from Alison Stewart:** > Dear Jennifer, Thank you for the honest feedback! We're glad 8x8 Work keeps things simple for your team. Your admin experience deserves better — we hear you on portal navigation and setup complexity. These insights go straight to our product teams. We're committed to making every experience as seamless as the calls you're making. ### 2. Smooth, Flexible, but Needs Text Group Features and Transcriptions and notes on calls. **Rating:** 4.0/5.0 stars **Reviewed by:** Arthur G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about 8x8 Work?** I like the simplistic interface of 8x8 Work. It's not overcomplicated and doesn't feel crowded, which I appreciate. It runs really smooth, making my work communications seamless whether I'm chatting or calling. Also, the initial setup was super easy, which is always a plus. **What do you dislike about 8x8 Work?** Yeah. I wish that we could have, like, a, a text group or, like, an inbound text queue so that, you know, if we got text to, like, a main number, as a group, we could answer those texts. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to avoid sharing my personal phone number and to gain flexibility when moving in and out of the office. The setup was super easy. **Official Response from Alison Stewart:** > Hi Arthur, Great to hear overall admin management is working well for you! The extension search issue when adding users to ring groups is a frustrating one — thanks for flagging it clearly. We'll make sure this gets raised with our product team. ### 3. Efficient and Intuitive Communication Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about 8x8 Work?** I like how 8x8 Work helps me keep my team connected and organized by creating groups and easily identifying titles and departments. I appreciate that it offers external SMS, allowing me to message people outside the organization safely. When maintaining department organization, I really like being able to identify who is reaching out to me. I even liked the way they offer a mobile app so I can stay on top of what's required. The initial setup is self-explanatory, with no complex words or technical terms. **What do you dislike about 8x8 Work?** Nothing in specific, it's been very useful. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to keep my team connected and organized. It helps by creating groups, easy to identify titles and departments, and allows safe messaging outside the organization. Identifying who reaches me is also a great feature. **Official Response from Alison Stewart:** > Hi Richard, Thank you for the wonderful feedback! We're thrilled that 8x8 Work is keeping your team connected and organized. It's great to hear that the external SMS, mobile app, and easy setup have all been valuable to you. We truly appreciate your support! ### 4. Direct Communication with Employees and Office Staff, All in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica D. | Compliance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about 8x8 Work?** Through my work I am able to communicate with employees directly to their personal phone numbers and office staff all in one place **What do you dislike about 8x8 Work?** Nothing at the moment, it has worked great for me **What problems is 8x8 Work solving and how is that benefiting you?** It is solving the issue of using my personal phone number to communicate with vendors and employees, 8x8 work makes it easy to get in touch with them **Official Response from Alison Stewart:** > Hi Veronica, Love that 8x8 Work is keeping your personal number private while staying seamlessly connected with employees and vendors! Great to hear it's been a smooth experience all round. Thanks for the kind words! ### 5. Easy Internal Calling with Handy Presence Status **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about 8x8 Work?** It’s very easy to make internal calls with coworkers, and I can also quickly see their presence status. **What do you dislike about 8x8 Work?** The music on hold is not transferred to parked calls. Also, the admin console sometimes changes settings even when no admin has made any changes. For example, the External caller ID gets changed for no reason. **What problems is 8x8 Work solving and how is that benefiting you?** We needed to upgrade our voice solution to a product that didn’t require on-prem hardware. With 8x8, everything is in the cloud, so we don’t need to maintain or monitor local equipment anymore. The solution is scalable, which makes it very easy to add extensions whenever we need them. **Official Response from Alison Stewart:** > Dear Customer, Love that presence status and internal calling are making teamwork so seamless! The music on hold for parked calls and the unexpected settings changes, particularly around external caller ID, are definitely worth investigating. Please raise those with our support team so we can get to the bottom of it quickly! ### 6. Customizable and Accessible Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Noelle P. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about 8x8 Work?** I like how it is customizable and can be accessed from outside of the office **What do you dislike about 8x8 Work?** Although the customization is great, I find it a little confusing at times, could be more user friendly for people who aren't tech savy **What problems is 8x8 Work solving and how is that benefiting you?** Ability to adjust our open hours, also the email transcripts I receive as manager are very helpful. The recordings are a tremendous training tool as well **Official Response from Alison Stewart:** > Hi Noelle, Great to hear the flexibility and remote access are working well for your team! Making customization more intuitive for non-technical users is valuable feedback we'll pass along. And it's brilliant that call recordings and email transcripts are powering your training and management, exactly what we love to hear! ### 7. Streamlines Call Management, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about 8x8 Work?** I like how 8x8 Work allows us to take a large number of calls from different numbers and route them all into one phone line that can be easily managed. The customer service is really great if you ever have any issue. They are very helpful and will solve whatever the problem is. I also found the initial setup to be very simple. **What do you dislike about 8x8 Work?** The spam number blocking leaves a lot to hope for, because it's a lot of different phone numbers all being routed into one number. So when I block a spam call, they can just call on one of our other lines, and it is still able to get through. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work lets us take many calls from different numbers and route them into one manageable line. **Official Response from Alison Stewart:** > Dear Christian, Thank you for the great feedback! We're happy 8x8 Work is streamlining your call management, and our support team has been helpful. We sincerely hear your concerns about spam blocking and will share your feedback with our team to help improve it! ### 8. 8X8 Love **Rating:** 5.0/5.0 stars **Reviewed by:** Holly L. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about 8x8 Work?** I have not found any new things with 8x8. **What do you dislike about 8x8 Work?** I love everything about 8x8. Still having no issues **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 is helping us solve work from home problems. as the employee can receive calls on any phone, that has the app **Official Response from Jeremiah Mercado:** > Hi Holly! Thank you for the feedback! Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 9. 8x8 Work: User-Friendly, Easy to Configure, and Quick to Get Started **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan M. | IT Support Specialist II, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about 8x8 Work?** 8x8 Work is user-friendly and easy to configure, with a straightforward setup that makes it simple to get started. **What do you dislike about 8x8 Work?** The application still feels like it’s in the early stages, and the support SLAs can sometimes be a bit long. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work is making our softphone VOIP needs much easier to navigate and deploy across the organization. **Official Response from Alison Stewart:** > Hi Jonathan, Glad the straightforward setup and ease of configuration are making organisation-wide deployment so smooth! We hear you on support SLAs and the product maturity feedback; both are areas we're actively investing in. Thanks for sharing your experience! ### 10. Decent VOIP Solution with Billing Challenges **Rating:** 2.5/5.0 stars **Reviewed by:** Salim R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 8x8 Work?** I use 8x8 Work for helpdesk IT purposes, and I like that it provides VOIP instead of relying on physical phones. The feature that allows us to sync 8x8 Work with Teams is particularly helpful. Additionally, having the capability to manage users effectively is something I appreciate about the software. **What do you dislike about 8x8 Work?** The billing process didn't cancel the unwanted licenses in time, which was frustrating. The team handling that part really needs to do their job better. The initial setup wasn't easy, according to my team, though they eventually figured it out. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work replaces physical phones with VOIP, and we can sync it with Teams. I can manage the users effectively. **Official Response from Alison Stewart:** > Dear Salim, Thank you for the positive feedback on our Teams integration and user management! We sincerely apologize for the billing and setup frustrations — that's not the experience we want for you, and we're committed to inproving the process. ### 11. Simplified Communication with a Solid Mobile App **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob M. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about 8x8 Work?** I really like using the mobile app of 8x8 Work and prefer it over a desk phone any day. As a support rep, I find the SMS features excellent. Additionally, the setup process was a lot easier than I anticipated and much simpler than using our previous Cisco system. **What do you dislike about 8x8 Work?** The only thing that I think could be improved is the Faxing, but it's E Fax and it's not the most reliable. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work helped us replace a complex system and I love the mobile app, preferring it over a desk phone. The SMS features are excellent for my role as a support rep. **Official Response from Alison Stewart:** > Dear Jacob, Thrilled the mobile app and SMS features are making your support work so much smoother — and great to hear the switch from Cisco was easier than expected! We take your point on eFax reliability and will pass that feedback along. Thanks for being such an enthusiastic advocate for the platform! ### 12. Seamless Connectivity with Simple Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Julian H. | Founder & Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about 8x8 Work?** I really like 8x8 Work for its simplicity and straightforward pricing model. It's definitely far better than the other competitors that I have used in the past. The initial setup was really easy, just a matter of porting over the existing number and downloading the software to my mobile and desktop. Since I use a Mac, it was very easy to set up and install, and I was up and running within a matter of hours. **What do you dislike about 8x8 Work?** I would like it if there was a button to click to call immediately visible on the keypad, instead of having to scroll through options to record calls. But this is very minor. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work allows me to receive calls on the go and seamlessly connects at the office, which is important. **Official Response from Alison Stewart:** > Hi Julian, Thank you for sharing your experiences with 8x8 Work! We're glad that you appreciate its simplicity and ease of setup, especially on your Mac. Your feedback on the call button visibility is valuable, and we'll consider it for future improvements. We're delighted that 8x8 Work enhances your mobility and office connectivity! ### 13. Super User-Friendly and Intuitive for Getting Things Done Fast **Rating:** 3.5/5.0 stars **Reviewed by:** Jeanette Ram S. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** Super user-friendly and easy to navigate. Everything feels intuitive, so you can get things done quickly without any hassle. Great experience overall! **What do you dislike about 8x8 Work?** unable to delete the conversation and some delay on the notifications when using browser **What problems is 8x8 Work solving and how is that benefiting you?** Communication is clear and reliable, making it easy to stay connected. The platform is simple to access and use, with a straightforward interface that helps you get things done without complications. **Official Response from Alison Stewart:** > Dear Jeanette, So glad the experience feels intuitive — that's exactly what we aim for! We hear you on conversation management and browser notification delays; our team is always working to improve. Reliable, clear communication is at the heart of what we do, and we're thrilled it's making a difference for you! ### 14. Essential for Efficient Phone Routing, Needs Queue Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Zain K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 8x8 Work?** I like the ability to get reports and monitor everything from the web, which helps me pinpoint and identify problems that I wouldn't have seen otherwise. The initial setup of 8x8 Work was very straightforward and simple; we were up and running in a matter of days. **What do you dislike about 8x8 Work?** The queue system, I believe, it can definitely be worked on. I believe the queue system needs to be worked on better. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to organize our company's phone routing system, ensuring clients are answered promptly and in an organized manner. It helps me monitor and pinpoint issues, allowing us to identify problems we wouldn’t have noticed otherwise. **Official Response from Alison Stewart:** > Hi Zain, Thank you for the great feedback on our reporting and quick setup! We appreciate your honesty about the queue system too — your input helps us improve and deliver a better experience for you and your team. ### 15. Effortless Communication and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about 8x8 Work?** I really enjoy how 8x8 Work compartmentalizes the various actions you can do. It's super easy for me to locate voicemails, texts, call history, and contacts at a glance. This is particularly useful because I'm in constant communication with new and emerging candidates and other contacts about their hiring process. It really makes my life easier. Plus, the initial setup was extremely easy! **What do you dislike about 8x8 Work?** The options to reacting to messages with emojis, the ability to send screenshots as well as to have a complete scratchpad with pen, eraser and all that stuff to edit photos, screenshots and so on. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to communicate timely with job candidates. It compartmentalizes voicemails, texts, call history, and contacts, making them accessible at a glance, which simplifies staying in constant touch with candidates. **Official Response from Alison Stewart:** > Hi Luis, Thank you for sharing your thoughts! We're glad to hear that 8x8 Work's intuitive organization of communications simplifies your interactions with candidates. We appreciate your suggestions for enhanced message reactions and editing tools, and we'll consider them to improve your user experience. ### 16. All-in-One Business Communication, but Customer Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek U. | Private Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 8x8 Work?** The best part about 8x8 Work is that everything you need for business communication is all in one place. You don’t have to juggle multiple apps and software for calls, messaging, meetings, etc., which saves a ton of your mental load. **What do you dislike about 8x8 Work?** One thing, that can be improved is their customer support. Apart from this everything is great only. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 work solves the fragmented communication channels, so before 8x8 i used to use different for call, different for meetings, etc etc. But now, i can stay connected on just one app without juggling across apps. It's really helpful while working remotely. **Official Response from Alison Stewart:** > Hi Abhishek, Having everything under one roof for remote work is exactly what we're built for — no more app juggling! We appreciate the honest feedback on customer support and are actively working to raise that bar. Thanks for making 8x8 Work your go-to communication hub! ### 17. Great Connectivity but Notification Overload **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 8x8 Work?** I like how 8x8 Work keeps me connected to my coworkers. I appreciate that I don't have to give out my personal cell phone number because I can use the 8x8 application on my phone. I also like the chat feature and how I can see everyone in my company on the application. **What do you dislike about 8x8 Work?** I don't like the constant notifications I get when the application is down. One day it went down and my phone was blowing up from the notifications 8x8 Work was sending me regarding the status. I think they should be spaced out, so they aren't so close together. Maybe limit it to once every 30-60 minutes. **What problems is 8x8 Work solving and how is that benefiting you?** I like using 8x8 Work to stay connected with my coworkers without giving out my personal number. The app's chat feature and ability to see everyone in my company are great. **Official Response from Alison Stewart:** > Dear Customer, Protecting your personal number while staying fully connected — that's the freedom 8x8 Work is built for! Your feedback on status notification frequency is really valuable and well-noted. We want to keep you informed without the overwhelm. Thanks for sharing! ### 18. Straightforward Setup, Flexible Configuration, and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Josh G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 8x8 Work?** Setup and ongoing management are very straightforward, and there’s a solid amount of configuration available. Support has also been quick to respond and consistently helpful. **What do you dislike about 8x8 Work?** There are some limitations with 8x8 Work in terms of which configurations can be set up, but that’s to be expected with the less expensive license. **What problems is 8x8 Work solving and how is that benefiting you?** They help address the need for a reliable, functioning phone solution by offering multiple options for access. **Official Response from Alison Stewart:** > Hi Josh, Thank you for the kind words! We're glad setup and ongoing management have been smooth — that's exactly what we aim for. Your feedback on configuration limitations is noted, and we're always working to expand what's possible. Great to hear 8x8 Work is keeping your team reliably connected! ### 19. Easy Admin Management, SAML Integration, and Top-Tier 8x8 Uptime **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about 8x8 Work?** From an Admin standpoint; it is easy to manage accounts and call flows; including the SAML integration for user authentication. The uptime of 8x8 network is top tier. **What do you dislike about 8x8 Work?** The one feature that 8x8 has lacked since the start is the ability to export call flows ( AA / Ring Groups) from the system; along with the ability to see what Ring group a user is part of via the user management section. Having either of these would make a system administrator happy **What problems is 8x8 Work solving and how is that benefiting you?** customer engagement is top priority within our company; and the stability of 8x8 allows our customers to reach us consistently **Official Response from Alison Stewart:** > Dear Customer, Love hearing that our network uptime and SAML integration are making life easier for your admins! Your feedback on exporting call flows and Ring Group visibility in user management is noted — great suggestions. Reliable customer engagement is what we're all about, and we're glad we're delivering that consistently! ### 20. Streamlined Remote Communication and Efficient User Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Computer Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about 8x8 Work?** I like 8x8 Work for the ease of use in the admin portal to make adjustments and troubleshoot issues. I also appreciate the ability to create users quickly and efficiently, which is helpful as we often have new employees. The product is amazing and is the most stable software we use at our company. I gave it a recommendation score of 10. **What do you dislike about 8x8 Work?** None **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to communicate with colleagues in different locations quickly. It's easy to make adjustments in the admin portal, and I can create user profiles efficiently, helping us manage a growing team. **Official Response from Alison Stewart:** > Hi Anthony, So glad the move from on-premise to cloud PBX has been such a positive shift — easier, more reliable, and more cost-effective! We hear you on update frequency and appreciate that feedback. Happy to be the low-maintenance solution keeping your communications running smoothly! ### 21. Rough Fuze Migration and Missing Queue Features, Despite Simple UI and Fast Support **Rating:** 2.5/5.0 stars **Reviewed by:** Scott H. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** Fairly simple management interface. SSO. Support is very quick and helpful. **What do you dislike about 8x8 Work?** Migration from Fuze was terrible. Missing features like "ring all" in queues, multiple physical phones for users. Pricing is problematic because of the migration. Should not have to pay for unused numbers. **What problems is 8x8 Work solving and how is that benefiting you?** We were able to restructure our call center and that seems to be working well, though, there are number of workarounds. **Official Response from Alison Stewart:** > Hi Scott, Thanks for the feedback! Glad SSO, the management interface, and support are hitting the mark. We aplogise that the Fuze migration experience did not meet your satisfaction. Your pricing and unused numbers feedback is noted too. We appreciate your patience! ### 22. Empowering Mobility & Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Genelle C. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about 8x8 Work?** I like the mobility that 8x8 Work provides, allowing me and my team to take calls on the go. It's great that our employees are not tied to their desks and can communicate with other employees and customers easily. The initial setup was super easy too. **What do you dislike about 8x8 Work?** Cache issues **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work allows our employees to communicate with others easily and provides mobility, enabling us to take calls on the go without being tied to the desk. **Official Response from Alison Stewart:** > Hi Genelle, Love that your team is staying connected and mobile without being tied to their desks! Cache issues are frustrating and worth flagging with our support team so we can get that resolved properly. Thanks for the great review! ### 23. Customizable, Intuitive, but Needs Better Batch Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Nick P. | Associate Manager, Retail Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 8x8 Work?** I find 8x8 Work easy to use and intuitive, which makes my work smoother. I particularly enjoy its ability to allow a lot of unique customization, like customizing schedules to align with store hours and tailoring messaging specific to each region and location. **What do you dislike about 8x8 Work?** I wish there was the ability to update things in a batch, or clone multiple things at once. It's tough to set up the store hours when we have close to 100 locations. Initial setup was difficult. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work solves customer experience concerns by improving hold times, call navigation, and team interactions. **Official Response from Alison Stewart:** > Hi Nick, Tailoring communication across 100 locations is no small feat — glad the customization capabilities are making that possible! Your feedback on bulk updates and cloning is spot on, and it's exactly the kind of insight that shapes our roadmap. Thanks for helping us build a better experience! ### 24. Effective Centralization, Design Improvements Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about 8x8 Work?** I love the centralization of data and the ease of use of 8x8 Work, which allow for time savings and ease of reading and contact for my entire company, instead of searching through a directory or an Excel file. The initial installation went well, it was simple and efficient, although some configurations were needed to make it work well with Microsoft Teams. **What do you dislike about 8x8 Work?** the quality of the tool's design and features could be reviewed to be more user-friendly **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to save time by centralizing calls, contacts, and data, and to make reading and contacting easier for the entire company. **Official Response from Alison Stewart:** > Dear Customer, thank you for your thoughtful review! We're delighted that 8x8 Work's simplicity and integration enhance your efficiency and streamline daily operations. Your positive experiences with our support team and help center are encouraging, and we're glad the platform's updates and features are meeting your needs. ### 25. Intuitive Phone System, Effective Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about 8x8 Work?** As someone who just started using 8x8 Work, I find the phone system intuitive and easy to navigate. I like that I can use both the physical phone and the online dashboard. I needed support with phone setup and the Customer Service Representatives I connected with were knowledgeable, pleasant, and effective in ensuring a solution for me. Soon after 8x8's Chatbot connected me with them, they called me and continued working until my phone was running smoothly. **What do you dislike about 8x8 Work?** My first outreach to 8x8 Customer Support was by phone, and after around 40 minutes of waiting to connect with a representative, my call disconnected (from my side or 8x8’s side). I was eager to get my phone set up, so it would be nice if support calls had shorter wait times. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work ensures smooth communication flow and promotes timely support responses. The phone system is intuitive and easy to navigate, with both physical and online options. **Official Response from Alison Stewart:** > Dear Customer, Thank you so much for your kind words! We're thrilled you find 8x8 Work intuitive and that our support team delivered an effective solution. We sincerely apologise for the long wait time you experienced. Your feedback is valuable, and we're actively working to improve response times! ### 26. Seamless User Management, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob R. | IT Service Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** I like 8x8 Work because it's fairly seamless in terms of functionality and has easy views. As an admin, it's good to be able to manage users efficiently and effectively. Troubleshooting problems and integrating 8x8 within the business is also smooth. I also appreciate the hands-on support and good remote support from 8x8 during setup, which made it a fairly seamless transition. **What do you dislike about 8x8 Work?** It does have its outages like any IT or IP phone service, telephony service. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work allows our business to have desk phones and offers mobile capability, call queues, and a phone facility, improving communication. **Official Response from Alison Stewart:** > Hi Jacob, Thank you for the kind words! We're thrilled that 8x8 Work has made admin, user management, and onboarding so smooth for your team. We appreciate your understanding on occasional outages — we're always working to minimise them. Great to hear it's improving communication across your business! ### 27. Highly Efficient Cloud-Based Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Network / VoIP Administrator **Reviewed Date:** January 01, 2026 **What do you like best about 8x8 Work?** I appreciate that 8x8 Work is a cloud-based product, which eliminates the need to set up firewall rules like VLANs and port forwarding, making it much easier to use. The prices are very reasonable too. I like the newer feature of sites from the older admin console, which allows better compliance with E911 regulations. As an admin, it makes my job easier and faster to assign users to a site, and if they move, I can swap them easily since changing sites automatically updates the extension prefix and E911 address. The initial setup was great; we ported most numbers to save money and tested them thoroughly before porting the main number. **What do you dislike about 8x8 Work?** Creating other admins is problematic. There seems to be only one 'master admin' who can do more certain things that a normal admin can't do. Also, you have to select the user three different times for admin because you can't just assign an admin as all admin. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work solves firewall issues by being cloud-based, making it easy and affordable. It allows seamless user assignment and mobility management with automatic changes to extension prefixes and e911 addresses. It's crucial during power outages for maintaining communication without manual call forwarding. **Official Response from Alison Stewart:** > Hi Robert, thank you for the detailed feedback! We’re glad our cloud-based setup and E911 features make your job easier. We appreciate the notes on admin permissions; your feedback helps us improve our processes. ### 28. Simplifies Communication with Ease of Use **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 8x8 Work?** I love how easy 8x8 Work is to use. I find that it allows us to easily communicate within the organization. It's great that I can contact patients without needing a desktop phone. I use messaging the most, and I appreciate the calling feature. The fax feature is also handy for having a direct fax line for myself. **What do you dislike about 8x8 Work?** I do have mine linked with Teams, but it's not integrated with Teams. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to easily communicate within the organization and contact patients without needing a desktop phone. **Official Response from Alison Stewart:** > Hi Rachel, So glad 8x8 Work is making patient communication easier and keeping your team connected without being tied to a desk! We hear you on the Teams integration experience — we'd love to help get that working more seamlessly for you. Reach out to our support team and we'll help you get the most out of it! ### 29. Effortless Messaging and Calls, Seamless Meeting Access **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | IT Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about 8x8 Work?** 8x8 makes it extremely easy to send instant messages and make VoIP calls with colleagues. I also appreciate how quickly you can create and join meetings right from within the application. **What do you dislike about 8x8 Work?** The reporting options for ring groups could be improved, as they are currently not the most comprehensive. Support is also lacking, as they are hard to get ahold and not very helpful once you do. **What problems is 8x8 Work solving and how is that benefiting you?** This platform addresses the challenge of employee communication across the organization. It is our main tool for instant messaging, calls, and meetings with one another. The group chats and ring groups are especially useful for organizing departments and teams. Additionally, it supports customer communication by providing auto attendants and ring groups that handle incoming customer calls. **Official Response from Alison Stewart:** > Hi Michael, We're delighted that you find 8x8 Work great for instant messaging and VoIP calls. We'll work on enhancing ring group reporting and support availability. Your feedback on communication benefits is valuable to us! ### 30. Excellent All-in-One Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda F. | Design Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about 8x8 Work?** 8x8 Work has been a great communication solution for our team. It brings calls, video meetings, team chat, and messaging into one easy-to-use platform, which has significantly improved how we collaborate day to day. Call quality is consistently reliable, whether we’re on desktop or mobile, and the video conferencing features are straightforward and stable. The chat functionality makes quick collaboration easy, and the ability to switch seamlessly between chat, voice, and video is a big plus. Overall, 8x8 Work is a dependable, professional communication app that supports both remote and in-office work effectively. Highly recommended for businesses looking for a unified communication solution. **What do you dislike about 8x8 Work?** One area for improvement would be expanding customization options and bringing a few more advanced desktop features into the mobile app. **Recommendations to others considering 8x8 Work:** Take the time to really know the system both desktop and mobile applications. **What problems is 8x8 Work solving and how is that benefiting you?** Sometimes I receive messages on my company mobile device and via 8x8 separately. Both seem to appear to be text messages. I'm not sure how this works. I would like to work exclusively from the 8x8 app. **Official Response from Jeremiah Mercado:** > Hi Melinda! Thank you for the feedback! Have a great day! ### 31. Simple Call Forwarding Setup as a Single Point of Contact **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about 8x8 Work?** We have been able to use it as a single point of contact for our on call resources as a call forwarding service. Once set up, it is simple to change how the calls are directed (though there is a limit to how many contacts can be set up to switch between at one time) **What do you dislike about 8x8 Work?** There seems to be a fairly low limit to the number of contact numbers for forwarding. **What problems is 8x8 Work solving and how is that benefiting you?** Forwarding on call contacts to the appropriate resource's direct phone. **Official Response from Alison Stewart:** > Dear Customer, Great to hear 8x8 Work has become such a reliable single point of contact for your on-call routing! We'll ensure that feedback reaches our product team. Thanks for sharing how you're putting it to work! ### 32. Easy-to-Use Admin Portal with Detailed Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal B. | Operations Support Coordinator/Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 8x8 Work?** Very easy UI on the Admin portal and detailed analytics **What do you dislike about 8x8 Work?** There is no ability to block numbers on DIDs configured to Ring Groups or Auto Attendants, which is a bit frustrating for a business. **What problems is 8x8 Work solving and how is that benefiting you?** We use their contact center software as well and that has been a huge help in our call flows **Official Response from Alison Stewart:** > Hi Crystal, Thanks for the kind words on our Admin portal UI and analytics! We hear you on number blocking for Ring Groups and Auto Attendants — that's valuable feedback we'll pass along. Glad the contact center solution is making a real difference to your call flows! ### 33. MEHHHHHHH **Rating:** 2.0/5.0 stars **Reviewed by:** jason l. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about 8x8 Work?** The implementation team was outstanding, the call quality is amazing, ease of integration into MS Teams. Customer Support solves any issues promptly. THAT WAS then this is now.....support is mediocre **What do you dislike about 8x8 Work?** Wish the SMS feature was easier, and paging on more brands of phones **What problems is 8x8 Work solving and how is that benefiting you?** central managment of phones **Official Response from Alison Stewart:** > Hi Jason, we appreciate your review and we are thrilled implementing 8x8 has been so positive for you. It's great hear our Customer Support team have been able to resolve any issues promptly. Thank you for choosing 8x8! ### 34. Effortless Communication Across Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** May 20, 2026 **What do you like best about 8x8 Work?** I find 8x8 Work very convenient as I can receive calls on both my cell phone and PC. It fits my needs in terms of access to contacts and making calls. I use my contacts a lot and appreciate being able to search for the people I need to access easily without issue. The initial setup was very straightforward and easy to follow and execute. **What do you dislike about 8x8 Work?** I have not seen anything that would need improvement. Maybe introduction of visual calls and voicemail. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work is convenient for calls, letting me handle them on my phone and PC. It fits my needs with easy access to contacts, and the contact search helps me find people effortlessly. **Official Response from Alison Stewart:** > Dear Customer, Wonderful to hear that seamless access across your phone and PC is making your day more productive! Visual voicemail is a great suggestion, we'll make sure that gets to the right team. Thanks for the positive feedback and easy setup experience! ### 35. Reliable, Cost-Effective Cloud PBX Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Harry C. | VP of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about 8x8 Work?** I really appreciate how 8x8 Work is a reliable cloud-based PBX solution. It's very reliable and rarely has downtime. I also find it extremely easy to set up and maintain, especially compared to a traditional on-premise PBX system, which was a night and day difference. It's definitely worth it and is much cheaper than a traditional PBX on-premise system. **What do you dislike about 8x8 Work?** I just wish that the updates were on a less frequent interval. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work is a reliable cloud-based PBX solution that requires minimal hands-on action from me. **Official Response from Alison Stewart:** > Hi Harry, Great to hear the move to cloud PBX has been such a game-changer in reliability and cost savings! We appreciate the feedback on update frequency — we're always balancing improvements with minimising disruption. Happy to be the low-maintenance solution keeping your communications running smoothly! ### 36. Seamless Communication Hub for Remote Work **Rating:** 5.0/5.0 stars **Reviewed by:** SHREYA P . | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about 8x8 Work?** It's an amazing communication hub which helps me handle work communications from anywhere using my mobile or laptop, especially while I am working remotely helps me connect with the team. It's straightforward to start/join meetings without too much hassle. **What do you dislike about 8x8 Work?** The interface can sometimes feel a bit confusing or busy, especially when I am trying to find specific features. Customer service is sometimes responsive. It would be great if we had customer support whenever required. Overall, it's a solid tool for keeping everyone in sync **What problems is 8x8 Work solving and how is that benefiting you?** Before using 8x8 work our team had communication spread across phone, messaging apps, video tools, and email, due to which most of them used to miss communications shared via these platforms, spend extra time, and juggle between tools. Now it's super convenient and easy because we get all the features in one platform and avoid any confusion **Official Response from Alison Stewart:** > Dear Shreya, we love hearing how 8x8 keeps your team in sync! Thank you for being honest about the interface and support delays. Feedback like yours helps us prioritize the right updates. We’re committed to making your experience even smoother! ### 37. Easy Daily Chat Across Locations with Seamless Teams Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn R. | Enterprise Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about 8x8 Work?** I like how in 8x8 work you can have chats going with other users at other locations. It is very easy to use and you can integrate it with Teams. I use it everyday. **What do you dislike about 8x8 Work?** I have not seen any downsides yet to using 8x8 work. **What problems is 8x8 Work solving and how is that benefiting you?** The 8x8 work app is helping us phase out the need for the use of physical phones at users desks. **Official Response from Alison Stewart:** > Dear Shawn, Thank you for the wonderful feedback! We're delighted that 8x8 Work's chat features, ease of use, and Teams integration are making a difference in your daily workflow. It's great to hear we're helping modernise your workplace by reducing the need for physical phones! ### 38. Confusing Interface Hampers User Experience **Rating:** 1.0/5.0 stars **Reviewed by:** Lisa W. R. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 8x8 Work?** I like that the app works well. I'm able to forward my work phone to my cell phone and make calls through my 8x8 Work number on my cell. **What do you dislike about 8x8 Work?** It is very confusing to our users. Most of them are in the Call Center, but voice mail and messaging are through the 8x8 Work and they get the two confused very easily. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work allows me to forward my work phone to my cell phone, making it convenient to work remotely without a physical phone. **Official Response from Alison Stewart:** > Hi Lisa, Great to hear call forwarding is keeping you connected on the go — that flexibility is what we're all about! We appreciate the honest feedback on the Contact Center/Work app experience for your team. Thank you! ### 39. Great for SMS and Voicemail, but Limited Integrations and MFA Reliability **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher S. | Full Stack Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about 8x8 Work?** It’s good for receiving and sending SMS, calls, and voicemail. **What do you dislike about 8x8 Work?** It doesn't integrate with a lot of other software and it's not good for code testing as there is a limit of 20 in a certain time period. Sometimes sms for MFA doesn't work **What problems is 8x8 Work solving and how is that benefiting you?** It’s nice to have a website where I can manage my contacts and calls, instead of having to do everything on my phone. **Official Response from Alison Stewart:** > Hi Christopher, Glad the SMS, calling, and voicemail experience is working well and keeping you off your personal phone! The integration limitations, SMS rate caps for code testing, and MFA delivery issues are all valuable feedback; we'll make sure they reach the right team. Thanks for sharing! ### 40. Comprehensive UCaaS with Stellar Voice Quality **Rating:** 4.0/5.0 stars **Reviewed by:** brett.stone@capeair.com S. **Reviewed Date:** December 09, 2025 **What do you like best about 8x8 Work?** I use 8x8 Work as a full UCaaS platform for day-to-day communications, handling voice, calling, team chat, video meetings, SMS, and faxing all in one place. The integration with Microsoft Teams makes it easy to manage calls and messages without switching between apps. I love the calling experience, with HD voice quality being a huge upgrade from our old systems, and it's been very reliable. Additionally, the video calling runs smoothly with great audio quality, making meetings seamless. Whenever I've needed help, the support team has been great to work with. **What do you dislike about 8x8 Work?** I'd like to see more support based in the USA. While the overseas support team is usually helpful and communicates well, sometimes it's easier and quicker to work with someone local who understands the environment and time zones. The initial setup was tough. The foreign based support teams did not communicate an efficient way to migrate data from our old system to the new system. If I knew now what I didn't know back then I probably could have cut the setup time in half. Once it was up and running it's been solid but the rollout definitely had a learning curve. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work as a full UCaaS platform centralizing our voice, calling, team chat, video meetings, SMS, and faxing in one place. It keeps us organized, saves time with its unified platform, and integrates well with Microsoft Teams. **Official Response from Alison Stewart:** > Hi Brett, we love hearing that 8x8 Work's unified platform, HD voice, and seamless Microsoft Teams integration have been a "solid" upgrade for your day-to-day communications! Your feedback regarding the initial setup and local support is extremely valuable, and we are working hard to enhance those aspects of the customer experience. ### 41. Reliable VOIP Solution with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Diogo P. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 8x8 Work?** I use 8x8 Work as our main VoIP system and appreciate that it simplifies VoIP with cloud PBX. It has all the features offered by other companies, but at a better price and with better reliability. My phone always works, and the initial setup was easy enough, especially with a dedicated specialist helping us through the process. **What do you dislike about 8x8 Work?** I have nothing against it **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work simplifies VOIP with cloud PBX. It offers better price and reliability than other companies, ensuring my phone always works. **Official Response from Alison Stewart:** > Hi Diago, Thank you so much for the kind words! We're thrilled 8x8 Work delivers the reliability, value, and simplicity you need — and that your onboarding experience was smooth. We're glad your phone always works! ### 42. Effortless Communication, Seamless Teams Integration **Rating:** 5.0/5.0 stars **Reviewed by:** petro m. | Cyber Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 8x8 Work?** I find 8x8 Work very useful for communication at work because it's easy to use. I particularly like the integration with Teams, which makes it easy to navigate. I can link my information on Teams, and it becomes available on 8x8 Work as well. The initial setup was very easy, and there's really nothing I think should be improved. **What do you dislike about 8x8 Work?** nothing **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work is easy to use for communication and integrates well with Teams, making navigation smoother and information readily available. **Official Response from Alison Stewart:** > Dear Customer, A seamless Teams integration that just works — that's exactly what we built it for! Thrilled the setup was smooth and that 8x8 Work is making your daily communication effortless. Reviews like this mean the world to us, thank you! ### 43. Seamless Communication and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about 8x8 Work?** I use 8x8 Work for business calling and help. I like how it eases our contact with US clients. I really appreciate the portal; it's easy to navigate. I also find the customer support to be on point with resolutions. **What do you dislike about 8x8 Work?** Everything seems fine … just if they can add an auto deduct with Debit card option it can be great **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work eases our contact with US clients and helps with business calling. **Official Response from Alison Stewart:** > Hi Aryan, Thrilled the portal and customer support are making your US client communications so much smoother! The debit card auto-deduct suggestion is a great one, we'll make sure that gets passed along to the right team. Thanks for the kind words! ### 44. Support That Always Finds a Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie L. | Senior Technical Support Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about 8x8 Work?** Support team always find a resolution even to complex issues and are happy to assist with anything, even minor things that we've not seen before. **What do you dislike about 8x8 Work?** Its not a big deal but cases have to be logged by the portal, i'd prefer for ease to log via email but again this is the only downside i can think of. **What problems is 8x8 Work solving and how is that benefiting you?** Everything from firewall issues to handset set up as well as any programming requirements **Official Response from Alison Stewart:** > Hi Jamie, We’re so glad our support team has been able to resolve even your most complex issues. We hear your feedback regarding email-based ticketing; we prioritise the portal to ensure cases are routed to the right experts immediately. We’re thrilled to be your partner in streamlining your communications! ### 45. User-Friendly and Efficient for Multi-Site Management **Rating:** 4.0/5.0 stars **Reviewed by:** Matt S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about 8x8 Work?** I feel like 8x8 Work is very user-friendly and pretty easy to set up from an admin side. The application panel helps me set up new users pretty easily, as well as manage multiple sites in our organization. **What do you dislike about 8x8 Work?** Maybe some user guided notes on how to use certain features, like accessing parked calls, forward. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work handles our reception and multiple lines and simplifies faxing. The application panel helps set up new users easily and manage multiple sites. **Official Response from Alison Stewart:** > Hi Matt, Great to hear that setup and multi-site management are running smoothly! Your suggestion on in-app guided notes for features like call parking and forwarding is really helpful feedback — we'll pass that along. Glad 8x8 Work is simplifying reception, multi-line handling, and faxing for your team! ### 46. Reliable, Low-Downtime Service with a Handy Browser App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about 8x8 Work?** There’s minimal downtime and very few outages. I also like that it has a browser app, so I can work directly in the browser if the main app isn’t working. **What do you dislike about 8x8 Work?** The settings in the admin console can be a little complicated at times. I need some time to figure out how the call flow works. It would be helpful if there were diagrams showing how the call flow generally works, so it’s easier to understand and set up. **What problems is 8x8 Work solving and how is that benefiting you?** Easy to set up, legacy telephony is so much more complicated to set up. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're pleased that 8x8 Work's reliability and browser app have kept you connected. We appreciate your suggestion regarding call flow diagrams in the admin console — that's great insight that we'll pass along to our team to improve usability! ### 47. Powerful platform with an easy UI. **Rating:** 4.5/5.0 stars **Reviewed by:** Joey K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about 8x8 Work?** The UI is easy to navigate with most needed features easy to reach. I like the voicemail transcription and chat features too. **What do you dislike about 8x8 Work?** The desktop software (exe version) claims to self update according to the documentation, but I've never seen this work reliably in my experience, I have to manually download the updates every couple months. This can be a frustrating experience when our call center agents start missing calls in the middle of a workday due to the software just glitching out until the newer version is installed. **What problems is 8x8 Work solving and how is that benefiting you?** Getting patient and client calls to us in a reliable fashion. The call analytics are useful to gauge call volume and employee performance. We routinely use the analytics to ensure calls are being made in a timely manner. One feature we really like is the free call recording. It's very useful to be able to verify what happened when there's a complaint or problem. **Official Response from Alison Stewart:** > Dear Joey, Thank you for sharing your experience with 8x8 Work. We're delighted to hear that you find the UI intuitive and appreciate the voicemail transcription and chat features. We apologise for the inconvenience caused by update issues on the desktop software and are committed to improving this process. Your positive feedback on call reliability and features like call recording and analytics is greatly appreciated, as they are integral to our mission of providing exceptional service. Your insights help us enhance the platform for all users. ### 48. Flexible Account Access with a Straightforward, Easy Admin Console **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 8x8 Work?** I like the flexibility of access to my account. The admin console is straightforward and simple to use. **What do you dislike about 8x8 Work?** What’s missing for me is reporting for auto-attendants. I also don’t have clear visibility into ring group mailbox greetings, which makes it harder to manage and verify them. **What problems is 8x8 Work solving and how is that benefiting you?** Being able to work from home and still be contactable by on site teams. Flexibility for staff that aren't always at a desk. **Official Response from Alison Stewart:** > Dear Customer, Love that the admin console and flexibility are keeping your remote and deskless teams seamlessly connected! Your feedback on auto-attendant reporting and ring group mailbox visibility is really valuable — those are exactly the kinds of admin insights that make a difference. We'll make sure that gets in front of the right team! ### 49. Intuitive and User-Friendly Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Cooper T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 8x8 Work?** I appreciate how easy it is to stay in touch with colleagues through chat, phone, or video conferencing using 8x8 Work. I like its ease of use and navigation; everything is intuitive and simple to understand. I enjoy all of its features without any issues and found the initial setup to be super easy. **What do you dislike about 8x8 Work?** No issues to note **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work makes it easy to stay in touch with colleagues via chat, phone, or video conferencing. **Official Response from Alison Stewart:** > Hi Cooper, Thanks so much for the glowing feedback! Intuitive, seamless, no issues — that's the experience we work hard to deliver. Keeping your team effortlessly connected across chat, phone, and video is exactly what 8x8 Work is built for. We're thrilled it's hitting the mark! ### 50. Tailor-Made Experience with 8x8 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about 8x8 Work?** 8x8 allows you to taylor your experience based on your needs **What do you dislike about 8x8 Work?** Reaching customer service can be a bit daunting at first **What problems is 8x8 Work solving and how is that benefiting you?** Our firm is able to keep our long time phone number utilizing VOIP **Official Response from Alison Stewart:** > Dear Customer, Great to hear the flexibility to tailor your experience is working well, and that you've been able to keep your long-standing phone number through the move to VoIP! We hear you on the customer service accessibility and are continuously working to make that journey smoother. Thanks for the feedback! ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+10%3A28%3A42+-0500&secure%5Bsession_id%5D=a25b2aea-b7d5-4cd3-b79d-785602264618&secure%5Btoken%5D=60dbd6fa2e4516cbaa28f2b3362bfd46f6b173c1a8563bd989d2f2492c2dac33&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,379 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,553 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews)