--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 934 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 934 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 934 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. (110 reviews) - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. (60 reviews) - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. (55 reviews) - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. (45 reviews) - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. (25 reviews) - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. (22 reviews) - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. (19 reviews) - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. (18 reviews) - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Confusing Interface Hampers User Experience **Rating:** 1.0/5.0 stars **Reviewed by:** Lisa W. R. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 8x8 Work?** I like that the app works well. I'm able to forward my work phone to my cell phone and make calls through my 8x8 Work number on my cell. **What do you dislike about 8x8 Work?** It is very confusing to our users. Most of them are in the Call Center, but voice mail and messaging are through the 8x8 Work and they get the two confused very easily. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work allows me to forward my work phone to my cell phone, making it convenient to work remotely without a physical phone. **Official Response from Alison Stewart:** > Hi Lisa, Great to hear call forwarding is keeping you connected on the go — that flexibility is what we're all about! We appreciate the honest feedback on the Contact Center/Work app experience for your team. Thank you! ### 2. Unfulfilled Expectations and Complicated Pricing **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about 8x8 Work?** I use the user creation feature the most, and the dashboard for customer service is probably valued too. **What do you dislike about 8x8 Work?** I don't like the pricing structure and the support is often very circular. It's frustrating that we need a license AND a phone number for things that don't even require DIDs. There's a lot more issues, but I've forgotten them until I have to deal with 8x8 Work. **What problems is 8x8 Work solving and how is that benefiting you?** I use 8x8 Work to avoid hosting our own PBX. **Official Response from Alison Stewart:** > Dear Customer, Thanks for the honest feedback. We're glad that user management and the customer service dashboard are useful day to day. Your frustrations around pricing structure, licensing requirements, and support experience are noted and taken seriously. We'd love to connect directly to better understand your specific pain points and improve your experience, you can email us on reviews@8x8.com ### 3. Customer Service Is Hit-or-Miss Despite Easy Phone Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 8x8 Work?** easy to connect and implement phones. Can use both desk and phone app. **What do you dislike about 8x8 Work?** customer service is hit and mix when it comes to solving issues. Reps are just quick to resolve tickets even when issue is not resolved. **What problems is 8x8 Work solving and how is that benefiting you?** adding older polycom phones **Official Response from Alison Stewart:** > Dear Customer, Thank you for sharing your experience! We’re happy to hear that the phone options and easy installation have been a smooth process for your team. We appreciate your honest feedback regarding our customer service; we’re always working to make our support more consistent. It’s great to know your tickets are currently all resolved! ### 4. Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Christopher P. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about 8x8 Work?** There was not much of a difference in what they offered between other VoIP services. I honestly don't have anything that stood out. The **What do you dislike about 8x8 Work?** Customer Service was bad. If you had to purchase or reach out, our account rep did not respond. She also never followed up to see how we were as a customer except when it back time for renewal contracts. Now, this may only be our own experience, but I have other fellow IT peers mention the same kind of service quality from 8x8. Pricing was very expensive compared to other VoIP services in the market. **What problems is 8x8 Work solving and how is that benefiting you?** Customer service support. **Official Response from Alison Stewart:** > Dear Christopher, Thank you for your feedback. We're sorry to hear about your experience with customer service and pricing concerns. Your feedback is invaluable, and we'll work to address these issues. Please contact us directly on reviews@8x8.com if you have further questions or need assistance. We're committed to improving your experience. ### 5. Disappointing and not reliable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about 8x8 Work?** The call log to track daily calls that are inbound and outbound **What do you dislike about 8x8 Work?** The system and phones have not been working properly since we got them and the tech support and leadership fails to help us find a resolution **What problems is 8x8 Work solving and how is that benefiting you?** When it works right it allows us to run our business smooth with calls coming in and out. **Official Response from Alison Stewart:** > Dear Customer, we are sorry to hear you are having issues with 8x8. For us to investigate this further, please contact reviews@8x8.com. Once again we are disappointed to hear of your experience. ### 6. Build-Your-Own Phone System **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about 8x8 Work?** Growing up did you ever say to yourself, someday I would love to design my own phone system? If you said yes to this question 8x8 is perfect for you. If you said no, then you might understand where I am coming from. **What do you dislike about 8x8 Work?** Implementation. They have more options than you would ever need, which only makes it harder to set it up. Do you want 2 rings or 3 rings or 4 rings before voicemail? I expressed over and over that I feel I am over my head but they just reread their script. They aren't the experts, they are the ones asking questions. I am expected to be the expert, I am expected to have the answers. Maybe the phone system works fine, but if the implementation is any indication, it will not. **What problems is 8x8 Work solving and how is that benefiting you?** When they shipped my phones to the wrong address and said I signed for them, they were able to give me the wrong address so that I was able to track them down myself. ### 7. 8X8 X Series Review **Rating:** 1.0/5.0 stars **Reviewed by:** Justin W. | IT Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about 8x8 Work?** Very scalable and good for a growing small business that needs extra features. **What do you dislike about 8x8 Work?** Poor technical support and customer service. There was an issue with the initial setup regarding SMS texting not working that they could not resolve, and then they couldn't figure out how to refund my purchase, which was still within the trial period. Onboarding and setup were overly complicated for my situation and never worked to my satisfaction. **What problems is 8x8 Work solving and how is that benefiting you?** Seamless integration between phones and desktop app **Official Response from Jeremiah Mercado:** > Hi Justin! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service. Please don't hesitate to reach out to us at reviews@8x8.com. We would be more than happy to assist you. ### 8. While calls work for the majority, integrations fail and support is non-existent **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about 8x8 Work?** The fact you can use cellular or wifi for calls via the mobile app is useful. **What do you dislike about 8x8 Work?** The integrations into key customer facing solutions such as Zendesk fail to function. Contacting support results in automated responses with no resolution. There's additionally no ability to setup a calling group voicemail with notification capabilities, instead you must pay for additional licenses due to their lack of functionality support. **What problems is 8x8 Work solving and how is that benefiting you?** None at this point. Instead, this solution has created duplicate work for support agents due to the lack of integration support even though Zendesk integration support is widely advertised. **Official Response from Jeremiah Mercado:** > Hello! We regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. ### 9. Unreliable service, nonexistent support **Rating:** 0.5/5.0 stars **Reviewed by:** Abtin P. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about 8x8 Work?** Most of the time, the phones work. They dial out and receive calls. Nothing special. **What do you dislike about 8x8 Work?** 8x8 support is honestly the most backwards, unresponsive, bureaucratic, uncooperative, purposefully ignorant company I've ever had the displeasure of dealing with. They gave us the runaround for 2 weeks when we requested a change in our phone number. A simple request, right? For 2 weeks they insisted on emailing when we would call, calling when we would email, and generally ignoring our correspondence when we did reply to them. It took at least a week to escalate the issue for something that should be so basic. Our caller ID doesn't work. Two of our setups don't have functionality to our work computers, forcing the staff to use their personal phones. When 8x8 is open on our computers, it often freezes. **Recommendations to others considering 8x8 Work:** Avoid this company like the plague. They're not worth the time, money, or hassle. **What problems is 8x8 Work solving and how is that benefiting you?** There are no benefits from 8x8 that another VoIP company couldn't do better. **Official Response from Miya Imazumi:** > Hi Abtin, I am sorry to hear that you are no longer satisfied. If you could please send your information to social@8x8.com that way we can look into this further. Thank you! ### 10. After 4 months, review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about 8x8 Work?** After using for 4 months, there are lots of options to connect team members, the quality of audio is better than others, and there are some more unique selling points compared to others. **What do you dislike about 8x8 Work?** As a newcomer, it's a bit complex to understand these features. When we want to dial and connect with someone, it gets disconnected at least once. **What problems is 8x8 Work solving and how is that benefiting you?** Easy to reach them, prompt reply, less troubleshooting time. ### 11. I have not received any help from 8x8 support! And I have been trying for weeks! **Rating:** 0.0/5.0 stars **Reviewed by:** Larry P. | Owner of Dealer Training Source, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about 8x8 Work?** I am excited about the call recording feature. It's too bad I have not had a chance to use it yet due to the fact that 8x8 support has not finished migrating my phone numbers over after several weeks of reaching out to their support team for help. **What do you dislike about 8x8 Work?** The lack of communication with the support team. As of this point they still have not reached out to me by phone or email to help me and I have put in several requests. I called the sales number for help and reached Ryan. He was eager to upgrade me to another plan (which I did) but after that he has not been helpful either. Even after asking him for help. **Recommendations to others considering 8x8 Work:** If you are in need of support then DONT hold your breath! **What problems is 8x8 Work solving and how is that benefiting you?** My company plans to utilize 8x8 to contact clients around the world. It is important that my sales people have a platform like this with call recording so that I can coach them through the calls after they are recorded. Unfortunately we have not been able to use the systems features yet since the Support Team has been "migrating" my phone numbers for weeks. **Official Response from Jeremiah Mercado:** > Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you. ### 12. Promising product, disappointing results **Rating:** 0.0/5.0 stars **Reviewed by:** Lauren R. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about 8x8 Work?** It is relatively simple to understand and use. **What do you dislike about 8x8 Work?** Too many bugs and issues, there seem to not be improvements. **What problems is 8x8 Work solving and how is that benefiting you?** It helps us communicate with clients. But the service is spotty, lagging, and lacking. There are constantly issues with the software that cause issues with business. ### 13. Customer Service is non-existent here. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about 8x8 Work?** A decade as a customer and they couldn't change me out of an ATA adapter? No response from anyone. Not tech support, not customer sales rep, not the general inquiry email/number. Hate it. Left finally, after they made it take months to port THREE numbers. **What do you dislike about 8x8 Work?** 8x8. Worst customer experience of my life. **Recommendations to others considering 8x8 Work:** A great way to maintain a professional perception of your company in a world where too many business lose business because they are run off a cellphone that doesn't even have the voicemail set up. **What problems is 8x8 Work solving and how is that benefiting you?** See comments above. **Official Response from Jeremiah Mercado:** > Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at reviews@8x8.com. ### 14. Deceptive Bullies - Don't get trapped by these folks **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about 8x8 Work?** I like VOIP very much, but NOT with 8x8. **What do you dislike about 8x8 Work?** I love VOIP, but 8x8 is too big for it's britches. Customer service is terrible and when I cancelled they kept charging my card. **What problems is 8x8 Work solving and how is that benefiting you?** None. Finally escaped. A colleague who also used them and tried to cancel had to cancel his credit card. **Official Response from Jeremiah Mercado:** > Hi, we are sorry that you faced an issue. We appreciate your feedback to improve our service. ### 15. Almost as bad as the post office **Rating:** 0.0/5.0 stars **Reviewed by:** Bob M. | Doulos, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about 8x8 Work?** I do not have to talk to their incompetent staff often **What do you dislike about 8x8 Work?** Just about everything! Pricing is outrageous; their administrative interface is simply awful. Their tech support has been outsourced to India and problems are both more numerous since doing so and require multiple interactions before issues are resoved. **What problems is 8x8 Work solving and how is that benefiting you?** The only problem 8x8 solves is not needing to use cell phones for business purposes. This benefit is far outweighed by the problems they have created. ### 16. Great product if you love poor, inconsistent service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about 8x8 Work?** In theory, an internet-based phone service sounds great. **What do you dislike about 8x8 Work?** With so many internet-based phone services available, I would expect the quality to be great to compete, but unfortunately, that was not my experience. Calls were constantly dropped, and the quality was very poor and staticky for all parties on the call. **Recommendations to others considering 8x8 Work:** With so many alternative options, I would recommend selecting something more established and reliable. **What problems is 8x8 Work solving and how is that benefiting you?** We chose this to have consistent phone services that could be accessible anywhere. ### 17. Poor english, poor quality, constant issues **Rating:** 0.0/5.0 stars **Reviewed by:** Kal W. | Advisor - RipeMetrics AdvisoryCloud, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about 8x8 Work?** The desktop app worked pretty well. Not TOO many dropped calls **What do you dislike about 8x8 Work?** The mobile app wasn't that great. Had a lot more dropped calls and doing things like bridging into a 3way was something I never really got to work. You can't blacklist spam callers very easily. You have to do it by extensions and you can only do it through the desktop software so its pretty difficult to do. Say you get a spam caller from phone number X. You'll need to blacklist it individually for every extension in your organization as well as your incoming call groups. I had an issue where my company's incoming recordings were erased. I don't know how long I went with no branded message. I had calls coming in that were told there was an error in my voicemail so they were unable to leave voicemails. Eventually, it took me about a dozen calls to actually get my account created. Also annoying is the fact that they work on contract, instead of month to month. It made leaving even more painful. Most of all, they have 3 separate portals you have to log into, depending on what you're trying to do in your account. **Recommendations to others considering 8x8 Work:** Save your time, money and incoming leads and pass on 8x8! **What problems is 8x8 Work solving and how is that benefiting you?** VOIP Phone system, virtual meetings with clients, incoming communication **Official Response from Joemar Jardiel:** > Hello Kal, sorry to hear about your struggles with our application. If you are having drop call issues while on cellular data, try enabling Mobile Assist, that should help if the internet coverage is unreliable. Please refer to https://support.8x8.com/cloud-phone-service/voice/virtual-office-mobile/Handling-Virtual-Office-Mobile-Calls-Over-Cellular-Service-Instead-of-Data Blocking spam calls require an extension, you may do it using this article https://support.8x8.com/cloud-phone-service/voice/virtual-office-desktop/how-do-i-block-numbers-in-virtual-office. Unfortunately there is no other way of blocking a number unless otherwise the receiving end is an extension with call capability. Call recording is kept from our database within 12 months, past 12 months needs a professional service assistance. If your call recording got unexpectedly deleted without you deleting it, I would suggest you open a case and our support will retrieve it for you. ### 18. Don't waste your time **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **Describe the project or task 8x8 Work helped with:** Providing phone solution for sales team that had good overseas support as well as CRM integration. **What do you like best about 8x8 Work?** The most basic of functionality did work **What do you dislike about 8x8 Work?** Unable to provide overseas numbers as promised. Terrible customer service at every level, except for the AE who was more responsive and reasonable. Integration with Hubspot is not really functional and caused a lot of browser window reloads. **What problems is 8x8 Work solving and how is that benefiting you?** Just wanted a phone. ### 19. 8x8 Made Me Not Want To Come To Work **Rating:** 0.0/5.0 stars **Reviewed by:** Domenick D. | Owner, Technical & Automation Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about 8x8 Work?** The UI was easy for my IT team to navigate, create users, edit users, and remove users. **What do you dislike about 8x8 Work?** Once you cancel with 8x8 - they still charge you. Once you are charged again, you are informed that you didn't go through the 1 month deactivation period. Once you start the deactivation period, you still get charged. We were charged thousands each month over 3 months after we cancelled the service. Yes, we did get a refund, but each time - we had to spend an entire day explaining to the phone reps that we already cancelled and that a refund is needed, then the refund took a week to process each time. **What problems is 8x8 Work solving and how is that benefiting you?** Their horrific billing issue. **Official Response from Joemar Jardiel:** > Hello Domenick, thank you for bringing this up to our attention. First off we are sorry that you are having issues with our billing support. Can you share with us the latest case ID for your cancellation? We will review the case and provide feedback to the department who processed your request. Thank you ### 20. Do not use 8x8 **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **Describe the project or task 8x8 Work helped with:** We used 8x8 as our digital dialer, it syncs in with our CRM. **What do you like best about 8x8 Work?** I like that it syncs with Salesforce and Gong.io **What do you dislike about 8x8 Work?** A lot of things. 8x8 has some of the worst customer service I have ever experienced, and they do not do what they promise. **What problems is 8x8 Work solving and how is that benefiting you?** We are solving the need for our CX team to have their own phones for work ### 21. Seems convenient, but isn't very **Rating:** 0.0/5.0 stars **Reviewed by:** Juli J. | Senior Financial Reporting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about 8x8 Work?** The best aspect of 8x8 is definitely the lack of a bulky, physical desktop phone. It's less clutter for us as employees, and also reduces IT-related overhead expenses such as the initial equipment and ongoing maintenance/issues raised by IT service desk tickets. **What do you dislike about 8x8 Work?** I dislike the actual functionality. Because 8x8 eliminates the need for an actual phone, I often completely forget it is there. Incoming phone calls are so rare in my current role, that whenever the phone does ring I find myself scrambling to locate my headphones. I almost never find them in time to answer the call, which I then usually return from my cell phone because it is much easier. **Recommendations to others considering 8x8 Work:** My best advice would be to simply make sure that all users are aware they have it - so they recognize what it is when it rings - and make sure they all have quality headsets or earphones & microphones, or they will be like me and will miss almost every call while they try to find those items. **What problems is 8x8 Work solving and how is that benefiting you?** It solves the problem f having bulky, ugly, and outdated equipment on every single desk in the office. This also saves a good bit of money, too. ### 22. Unreliable platform with little support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about 8x8 Work?** It does integrate with some of our tools, such as outreach and Salesforce. Cross platform compatibility is what originally sold us. **What do you dislike about 8x8 Work?** There is a pattern of poor audio quality from the mobile app. On a daily basis our team receives external calls that ring once and disappear without giving us a chance to answer. Support does not assist with resolving this issue and others. **Recommendations to others considering 8x8 Work:** Look to other platforms **What problems is 8x8 Work solving and how is that benefiting you?** Our internal audio calls, external soft phone clients and heavy usage from outbound sales campaigns. ### 23. 8x8 good and bad **Rating:** 1.0/5.0 stars **Reviewed by:** Rollyn T. | Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2018 **What do you like best about 8x8 Work?** Volume helps **What do you dislike about 8x8 Work?** I have had several file freezes. The freezes last for days. And the notices show up on the lower right corner of my screen. That blocks other software indicating a command feature such as "execute"/ **Recommendations to others considering 8x8 Work:** Keep a gummed label with the customer service info. If you system freezes, it's tough to find their numbers. **What problems is 8x8 Work solving and how is that benefiting you?** I am using it as a cost reduction to land line telephone service. ### 24. 8x8 Customer Service Sucks **Rating:** 0.0/5.0 stars **Reviewed by:** Jedi J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about 8x8 Work?** What I like about 8x8 can be had by any other VOIP provider. They aren't special. **What do you dislike about 8x8 Work?** Their customer service is worse than AT&T - and I believe AT&T actively tries to do customer disservice. **Recommendations to others considering 8x8 Work:** Don't go with 8x8. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 canceled my phone lines - without my request. They reinstated the lines, then 8x8's system canceled them the following day. They reinstated the lines AGAIN, and the following day, two of my lines were again canceled. I never requested a cancellation of my lines...NEVER. ### 25. Terrible Product, Terrible Support **Rating:** 0.5/5.0 stars **Reviewed by:** Jake R. | Senior System Administrator, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about 8x8 Work?** There is absolutely nothing I like about this service. **What do you dislike about 8x8 Work?** This may be long. -Support is terrible. Our average ticket resolution time is 64 days. -Virtual Office Desktop application is so full of bugs it’s completely unusable. -Any issues presented to support are responded to with “its a known issue, we’re working on it, we don’t know when it will be fixed.” You can’t call app breaking bugs a “known issue”. -If to ever make the mistake of enrolling in their beta program, it will take you months to get unenrolled. -Support will argue with you and insult you. They also like to make things up to explain their frequent network problems. **Recommendations to others considering 8x8 Work:** Don’t do it **What problems is 8x8 Work solving and how is that benefiting you?** None, in fact this is causing us problems. The phones go offline multiple times a day, which is apparently a “known issue”. ### 26. Crashed during important calls frequently **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2018 **What do you like best about 8x8 Work?** The integration with Outlook was helpful. With just a click I was able to add a meeting link to a calendar invite from a reply email to a prospect. Making phone calls internally was easy. The txt feature to prospects was cool too. **What do you dislike about 8x8 Work?** Ut crashed all the time while in the middle of a video conference. The phone calls dropped and had trouble connecting frequently too. The Salesforce integration was new, but didnt work most of the time. Customer service was almost non responsive. It's a shame. The UI was nice and it was pretty easy to use but it was so buggy that it's impossible for me to recommend. If the customer service was better I'd say it might be worth it to see if things have changed. **What problems is 8x8 Work solving and how is that benefiting you?** Video conferencing, dialer, internal messaging. ### 27. Horrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about 8x8 Work?** Easy to use VOIP system - we used this for almost 7 years and it worked "ok". Sound quality was not the best. **What do you dislike about 8x8 Work?** After 6.5 years, we decided to swtich VOIP companies, and they informed us we were in breach of "contract" and we had to pay over $500 to leave. We were not aware we were under "Contract" that renewed each year. We were NEVER notified either via email or mail that we were renewing our "contract". We were never asked. **Recommendations to others considering 8x8 Work:** Be sure to read the fine print of your contract! **What problems is 8x8 Work solving and how is that benefiting you?** None any more - their phone system worked fine but was expensive. ### 28. Horrible Service and Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about 8x8 Work?** I like that you can perform phone calls on the service most of the time. **What do you dislike about 8x8 Work?** I took ownership of a business back in 2016 and was easily able to add my business bank onto the account but was never notified that the banking info did not match with ANY names listed on the account and was never able to transfer ownership. Its 2 years later and the service stopped working at my business, so I call to get assistance and I cannot crack the "passphrase" or any of the names that could be on the account to get ANY sort of help. I immediately switched to Spectrum because I needed a working phone in my business immediately! Spectrum is up and running really well, so I call 8 x 8 to cancel and I again, cannot crack a code to cancel.. So I fill out their transfer of ownership form (which they send me a sample of and I had to re-create the form on my own word doc (lol so professional)) and sent it in and still SOMEHOW the account will not transfer over to my name. I called numerous times, spoke to Skyy and she told me a supervisor would call me in 24-48 hours and no one called me. At this point Im not surprised, but I call again and they're solution is for me is to cancel the charge with my bank account. This is honestly the worst company in the history of phone companies I've ever worked with. **Recommendations to others considering 8x8 Work:** Billing department and accessing the account I am paying for needs to be re-organized. **What problems is 8x8 Work solving and how is that benefiting you?** None, unfortunately it created many many many problems and headaches. ### 29. Customer Service is a Joke. **Rating:** 0.0/5.0 stars **Reviewed by:** Jon B. | Director, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2018 **What do you like best about 8x8 Work?** I liked the Virtual Office. It helped with the keeping the phones lines covered. **What do you dislike about 8x8 Work?** I have been a customer since 2000. We have had 4 different accounts numbers with them. But quality changed last year. One representative will say one thing then the next will say it never was documented and refuse to assist saying that the call has become "unproductive". @Jeremy Carroll is the supervisor who agreed with each point I made about how they did not follow their own procedures but would not help with the billing error. Bad Bad Bad. There is lots of other providers available. Stay away. It was a small amount but every penny counts when you are a small company. **Recommendations to others considering 8x8 Work:** Move on. They will find that what ever is the problem you can spend more money to fix it. **What problems is 8x8 Work solving and how is that benefiting you?** After our internet provider upgraded equipment their software would not work any more. They suggested that we buy new cable modems and routers to fix problem. Then when we tried to move to another provider they held the number hostage for another billing period. Never deal with companies who do not care about the customer. Move on. ### 30. Beware of the bait and switch **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2018 **What do you like best about 8x8 Work?** Phone service itself was good, some features ok **What do you dislike about 8x8 Work?** Customer service is terrible! I have been switched to 5 sales reps in less then years. Everytime you need to add a line, you had to speak to your rep. I sometimes waited two weeks for service requests to be added. Now the latest scam is they have increased their pricing even though I was supposed to be locked in for 3 years. They said they have the right to change it. Hmmm what is the point of signing a 3 year agreement then? Very disappointed. When setting up my system initially, I had to figure everything out on my own. I called customer service and often they did not know how to help with what I needed. I ended up telling them how to fix it. Completely unacceptable! **Recommendations to others considering 8x8 Work:** Stay away! I used to recommend this company to all of my business associates. In the last year or so, the service has gone completely down hill and they have increased their pricing to more than double on some features. I have a 3 year agreement with them and they basically told me , we can do that. Well, I can change companies. Beware of the bait and switch and know that an agreement means nothing to them. **What problems is 8x8 Work solving and how is that benefiting you?** Office phone system ### 31. Borderline useless **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about 8x8 Work?** The only aspect I like is seeing call history when it works and I’m AFK **What do you dislike about 8x8 Work?** Password needs, lack of fingerprint, can’t VOIP remote from mobile device **What problems is 8x8 Work solving and how is that benefiting you?** Connectivity across branches ### 32. Garbage **Rating:** 0.0/5.0 stars **Reviewed by:** David B. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about 8x8 Work?** Nothing at all. Customer service is a joke **What do you dislike about 8x8 Work?** I cancelled my account in August 2017. They continued to try to charge my card. I had to file a dispute with PayPal and it was resolved in my favor 10/17/2017. They charged my card again in Feb 2018. I called customer service they said that I didn't cancel my account properly and wouldn't issue a refund. As a disabled veteran I am on a very limited budget. I was totally disgusted by the way this GARBAGE company treats people. **Recommendations to others considering 8x8 Work:** Stay away **What problems is 8x8 Work solving and how is that benefiting you?** Phone services ### 33. Horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2018 **What do you like best about 8x8 Work?** Billing was messed up, slow process, app did not work **What do you dislike about 8x8 Work?** Everything. Would not recommend. Billings messed up, app did not work consistently. The phone system would not always dial out. **What problems is 8x8 Work solving and how is that benefiting you?** Caused more problems than it solved. Hidden auto-renew on the contract. ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A51%3A44+-0500&secure%5Bsession_id%5D=4f6af3db-e6c4-4446-8373-bb9cc02952df&secure%5Btoken%5D=46fafe30502439520742dc68b2d327457c27654cd9b104dcac72156cd9be2034&format=llm_user) ## 8x8 Work Integrations - 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[Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)