--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 932 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 932 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. (110 reviews) - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. (60 reviews) - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. (55 reviews) - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. (45 reviews) - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. (25 reviews) - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. (22 reviews) - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. (19 reviews) - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. (18 reviews) - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Flexible web and audio conferencing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ghanshyam K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about 8x8 Work?** User Interface of Audio/Video meeting, Maximum Participation Limit **What do you dislike about 8x8 Work?** I don't think there is anything or any features which can be disliked. **What problems is 8x8 Work solving and how is that benefiting you?** Mainly it provides personal meeting space which helps to remove physical usage of meeting rooms. **Official Response from Alison Stewart:** > Hi Ghanshyam, thank you for taking the time to leave a review, we really value your feedback, which helps us improve our products and services. Have a great day! ### 2. Using 8x8 has been simple and the troubleshooting provided for a long term issue was awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about 8x8 Work?** It has a simple and intuitive design , extrememly user friendly **What do you dislike about 8x8 Work?** Not able to figure out any dislikes. Only turn off was the message that I was getting when it said something went wrong and not offered for troubleshooting steps **Recommendations to others considering 8x8 Work:** Just Go for it **What problems is 8x8 Work solving and how is that benefiting you?** Connecting with clients has been very much easy. It can be configured on hard phone , mobile and computer. Do Work while on the move. **Official Response from Jeremiah Mercado:** > Hi Aditya! Thank you for the feedback! Have a great day! ### 3. After four years using their services I have nothing but praise for 8x8 **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Sales International Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about 8x8 Work?** Any query or question is dealt with both at speed and efficiently. **What do you dislike about 8x8 Work?** We have yet to find anything negative during our years with them **What problems is 8x8 Work solving and how is that benefiting you?** Making my business day-to-day running more seamlessly easy **Official Response from Alina Maxim:** > Hi John! Thank you for your wonderful review; we appreciate it! ### 4. Simple but Powerful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about 8x8 Work?** Calls are recorded quickly. There is no need to listen to calls on another system; if you missed something from a conversation, you could listen to what you spoke with the person again. **What do you dislike about 8x8 Work?** Not much to say since everything this tool has is essential for daily duties. **Recommendations to others considering 8x8 Work:** Make use of every single tab feature that this app offers. **What problems is 8x8 Work solving and how is that benefiting you?** Assisting calls for customers and colleagues within the same organization. Can text, leave voice mail and download an attachment sent via text. **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for leaving such a positive review of 8x8. We really appreciate your feedback and thank you for choosing 8x8. ### 5. 8x8 short review **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about 8x8 Work?** The thing I like the most is that you can call anyone worldwide, without thinking about the difference between the countries or continents and that it's really easy to use. **What do you dislike about 8x8 Work?** I don't think there are any features yet that I found not appealing. **Recommendations to others considering 8x8 Work:** A really great app for communication, works out like a phone, just wireless, recommend, 10/10! **What problems is 8x8 Work solving and how is that benefiting you?** Reaching out to my teammates at my job position easily, having 3 options for transffering calls that are really usefull and the meeting option that it has for company meetings comes in real handfull. **Official Response from Alison Stewart:** > Dear Aleksandra, thank you for taking the time to leave a review. We are pleased it makes contact with your teammates easy and the meeting function is handy. Thank you for choosing 8x8! ### 6. Best software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Faheem G. | Furniture Exporter , Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about 8x8 Work?** High quality of vedio & audio,easy to use,intigration capable with third party massage & calendar apps, Safety and sucure to use it8x8 Meet provides a range of collaboration features that enhance teamwork and productivity. These include screen sharing, virtual whiteboarding, and real-time document collaboration **What do you dislike about 8x8 Work?** Its not free version available for users **What problems is 8x8 Work solving and how is that benefiting you?** Making of High quality of vedios and audios editing **Official Response from Alison Stewart:** > Hi Faheem, we really appreciate you taking the time to leave a review and we are happy you find the features useful. Have a great day! ### 7. 8x8 X Series for Business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about 8x8 Work?** The 8x8 X series has excellent call quality, especially among other 8x8 users, but even without that, quality is impressive. The desktop application is easy to use and has many good options, I prefer using it over a physical phone now. **What do you dislike about 8x8 Work?** One issue that our office has dealt with is the transfer process is not as smooth when using a physical phone, especially when the call comes into one of the call queues. **What problems is 8x8 Work solving and how is that benefiting you?** It provided a phone system at a much better price than other companies. We can see who is on the phone, making it easier to pass calls to people. **Official Response from Princess Manuel:** > Hi, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 8. 8x8 Meet is a high quality video conferencing platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie A. | Experienced Nonprofit Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about 8x8 Work?** The 8x8 Meet app is extremely easy to use. 8x8 Meet is the latest best feature of business online video meetings. 8x8 Meet is a high quality video conferencing platform. **What do you dislike about 8x8 Work?** Dislike 8x8 Meet's limited integration capabilities. 8x8 Meet's security features do not appear to be robust when used in a telehealth setting. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Meet facilitates communication between our colleagues and clients. 8x8 Meet makes communication easy. With 8x8 Meetings we can communicate from anywhere. **Official Response from Alison Stewart:** > Dear Stephanie, thank you for taking the time to leave such a glowing review. We are thrilled you find 8x8 Meet so useful for communicating with your colleagues and clients. Thank you for choosing 8x8! ### 9. no frills video conference calling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 8x8 Work?** It works ok in low-bandwidth settings and allows hiding of self-view, which is useful to keep distractions to a minimum. Chat feature works well. Intuitive settings. **What do you dislike about 8x8 Work?** Cuts out in very low-bandwidth settings, so would be good to have even more options to set at lower bandwidth. Security features don't seem very robust if being used in a telehealth setting. **What problems is 8x8 Work solving and how is that benefiting you?** We tried a lot of different platforms for telehealth and 8x8 was the best in low-bandwidth settings since the internet in my rural area is very unreliable. However, there were still times when it wouldn't function. ### 10. New and Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 8x8 Work?** The convenience of the app on my phone and the ability to use it anywhere. **What do you dislike about 8x8 Work?** It is a bit basic. I would like to see a few more features. **What problems is 8x8 Work solving and how is that benefiting you?** Saving gas so i don't have to travel to meetings. It also is a way that keeps the workforce in the same arena and on the same page. ### 11. An Amazing VOIP Solution For MSP **Rating:** 4.0/5.0 stars **Reviewed by:** Harkirat S. | Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about 8x8 Work?** For all environments like desktop, software, and mobile access, 8x8 is considered very efficient in managing communication across our customers and clients. Customer support is very effective in terms of solving issues or other queries. **What do you dislike about 8x8 Work?** Some advanced features we talk about like call park, key assignment, and transferring can be a bit complicated. We find it difficult sometimes to check for recorded calls on the mobile platform. **What problems is 8x8 Work solving and how is that benefiting you?** The 8x8 platform is providing overall benefits to our strong customer support and helps achieve overall organization goals. It is helping our MSP to drive revenue growth. **Official Response from Princess Manuel:** > Hi Harkirat, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 12. Meet for Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Senior Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about 8x8 Work?** This application helpful for all types of business and marketing. It is best software. **What do you dislike about 8x8 Work?** Nothing.it is best software for all types of business and marketing and advertising. **What problems is 8x8 Work solving and how is that benefiting you?** 8*8 meet solves all business to business problems. I like this software. I would like to share with all my colleagues and friends. **Official Response from Alison Stewart:** > Hi Amit, we are thrilled you love the 8x8 product so much and solves all your business-to-business problems. Thank you for your feedback. ### 13. USER FRIENDLY **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about 8x8 Work?** It's so straight forward to use, i don't have any issues with receiving or making calls. App is very user friendly. **What do you dislike about 8x8 Work?** i don't disilike anything about 8 x 8 series. **What problems is 8x8 Work solving and how is that benefiting you?** It is able to connect my calls when i am out of the office to me. **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for taking the time to leave such a positive review. We are happy you find the app useful and easy to use. Thank you for choosing 8x8! ### 14. Best experience with calls **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about 8x8 Work?** easy to use, good look and a lot of settings to have the calls organized **What do you dislike about 8x8 Work?** sometimes it takes a while to connect calls **What problems is 8x8 Work solving and how is that benefiting you?** Having a corporate number in the US, allowing calls and text messages **Official Response from Alison Stewart:** > Hi Edgar, we really appreciate your positive review and we are very happy you love the calling experience. Have a great day! ### 15. Great business phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about 8x8 Work?** I took over our 8x8 set up when I joined my organization. I appreciate the ease of use and very clean/modern layout of 8x8. **What do you dislike about 8x8 Work?** I dislike the licenses for the contact center being such an additional cost. **What problems is 8x8 Work solving and how is that benefiting you?** It is solving the problem of creating a reliable business system in an organization. I have tried many phone systems in the past and this one is pretty great. **Official Response from Lariz Cristobal:** > Hi, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 16. Great product not so good customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Teddy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about 8x8 Work?** During the time that I used 8x8, I really liked the user experience, design and features of their mobile phone and desktop apps. They were efficient and easy to use. **What do you dislike about 8x8 Work?** The biggest problem and the reason for leaving 8x8 was not with the product itself but with the customer service and how hard it was to fix simple issues especially account related issues. **What problems is 8x8 Work solving and how is that benefiting you?** It was the system and service provider that I used to handle most of my business' communications (calls and sms). ### 17. Very good but the connectivity was not the best **Rating:** 3.0/5.0 stars **Reviewed by:** Patricia C. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about 8x8 Work?** The phone app was very good, you could check recordings and keep8x8 calls in the app. The options on the back end were also useful to us as a company, overall the performance was good. **What do you dislike about 8x8 Work?** The calls drop a lot, so we had a lot of connectivity issues that made us switch providers. Also, calls were not connecting or after hanging up a call it will show you some delay. **What problems is 8x8 Work solving and how is that benefiting you?** it was solving our Voice over IP issues and were good for how long we use it, which was about 3-4 years, we also wanted more reporting capabilities that were not available to us **Official Response from Jeremiah Mercado:** > Dear Patricia C., we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. ### 18. Coming from a competitor that is no longer offering a solution, 8x8 fits our needs and then some.. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel M. | ShoreTel Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about 8x8 Work?** Long story short, it just works and it works well. The desktop and mobile app are the main selling point, they are both highly polished and feature rich. The other thing I love is that they update and add features to the client often. The web management/programming admin console is feature rich basic tasks (adds/moves/changes) are a breeze. **What do you dislike about 8x8 Work?** There is not much to dislike actually. I have no substantial complaints. **What problems is 8x8 Work solving and how is that benefiting you?** Ease of desktop app rollouts, all in one package/features included in 1 app (voice, text, fax) . **Official Response from Jeremiah Mercado:** > Hi Gabriel! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ### 19. Build-Your-Own Phone System **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about 8x8 Work?** Growing up did you ever say to yourself, someday I would love to design my own phone system? If you said yes to this question 8x8 is perfect for you. If you said no, then you might understand where I am coming from. **What do you dislike about 8x8 Work?** Implementation. They have more options than you would ever need, which only makes it harder to set it up. Do you want 2 rings or 3 rings or 4 rings before voicemail? I expressed over and over that I feel I am over my head but they just reread their script. They aren't the experts, they are the ones asking questions. I am expected to be the expert, I am expected to have the answers. Maybe the phone system works fine, but if the implementation is any indication, it will not. **What problems is 8x8 Work solving and how is that benefiting you?** When they shipped my phones to the wrong address and said I signed for them, they were able to give me the wrong address so that I was able to track them down myself. ### 20. A user friendly video conferencing application **Rating:** 4.0/5.0 stars **Reviewed by:** Harshvardhan S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about 8x8 Work?** A simple video-conferencing application that people who aren't tech-savvy enough can also easily use it. **What do you dislike about 8x8 Work?** Administrating video conferences is a bit of a complex process to handle. Also, free trials are not allowed. **What problems is 8x8 Work solving and how is that benefiting you?** This application's easy setup helps us hire employees all over the state, where we can offer them to work from home, also enabling us to have easy access to their working status. ### 21. Great phone alternative **Rating:** 4.5/5.0 stars **Reviewed by:** Beth S. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about 8x8 Work?** The flexibility from laptop to cell- the workday feature on the cell phone app. **What do you dislike about 8x8 Work?** I wish I could change my VM greeting from the cell app. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 helps with remote work and allows us to connect to clients without our personal information or cell phone numbers being known. ### 22. 8X8 X Series Review **Rating:** 1.0/5.0 stars **Reviewed by:** Justin W. | IT Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about 8x8 Work?** Very scalable and good for a growing small business that needs extra features. **What do you dislike about 8x8 Work?** Poor technical support and customer service. There was an issue with the initial setup regarding SMS texting not working that they could not resolve, and then they couldn't figure out how to refund my purchase, which was still within the trial period. Onboarding and setup were overly complicated for my situation and never worked to my satisfaction. **What problems is 8x8 Work solving and how is that benefiting you?** Seamless integration between phones and desktop app **Official Response from Jeremiah Mercado:** > Hi Justin! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service. Please don't hesitate to reach out to us at reviews@8x8.com. We would be more than happy to assist you. ### 23. Best Affordable VOIP Business Line **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about 8x8 Work?** We love how simple and straightforward to set up and manage. We switched from Vonage due to the poor customer service and being overpriced. **What do you dislike about 8x8 Work?** Would be nice to set a holiday schedule into the platform so it Will automatically switch availability on those dates set. Other than that it's perfect! **What problems is 8x8 Work solving and how is that benefiting you?** It allows our video production company to look legit by standing out with the virtual assistant phone options and recordings you can set up. **Official Response from Jeremiah Mercado:** > Hi Mark! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 24. It gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about 8x8 Work?** I like that you can manage so much of your voicemail from the logged-in browser settings. It makes it so much easier than using prompts from a phone! **What do you dislike about 8x8 Work?** While the portal continues to improve, some portions of the UI are a bit clunky still. **What problems is 8x8 Work solving and how is that benefiting you?** It's great at allowing easy video/voice meetings! **Official Response from Alison Stewart:** > Dear Customer, we appreciate your review. We're glad to hear you find 8x8 easy to use and thank you for your feedback on our portal. ### 25. Review on this **Rating:** 5.0/5.0 stars **Reviewed by:** Asra J. | Internee : Front-end Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2022 **What do you like best about 8x8 Work?** Call me in - There is no longer a prompt to let users join an online meeting by phone. Work for Desktop and web users are joined with their computer audio or they can dial into the Meeting by phone without viewing. Virtual Office users may also dial out to a user, including themselves. Call in via phone and view a meeting without interference - Dial-in or call out to the conference room phone and use the no audio link (it will end with a #config.startSilent=true) in the invite or in the meeting info to view content. Simultaneous desktop and video share - You can no longer share both your video feed and screen share at the same time. This feature will be added in a future release. **What do you dislike about 8x8 Work?** The upgrade to the X-series admin portal could use some work. We frequently use features such as call logs that are difficult to find. Unfortunately, it is sometimes necessary to contact technical support to determine where things are. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Video Meetings is simple to use and offers limitless flexibility on how you collaborate with colleagues, vendors and customers. 8x8 Video Meetings is reliable, fast, secure and provides users and administrators a comprehensive suite of video collaboration features. It works as a standalone service or integrated with 8x8 Virtual Office for enhanced unified communications capabilities. ### 26. 8x8 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Michael L. | Dedicated Client Success, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about 8x8 Work?** I appreciate it's familiar design. It operates as a normal phone would. It is easy to use and effective for day to day tasks. **What do you dislike about 8x8 Work?** I dont like that it automatically assumes 10 digit #'s are phone numbers. This happens with Salesforce cases a lot where I cannot open the SF case in a new window because 8x8 thinks its a phone number. This has to do with the integration more so than the application itself. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Solves communication issues, both with my team and clients. **Official Response from Jeremiah Mercado:** > Hi Michael! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 27. Best application to connect with outside a team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about 8x8 Work?** This is one of the best application we can directly check how many employees are available to directly connect this also applicable for outside the team as well. By this we can get the number for each person like mob.no(unique) so we can directly dial up the no. and connect without any issues. It gives lots of options to connect with many people's at a time. **What do you dislike about 8x8 Work?** Sometimes when we dial up the number of someone if it's not available then might be their status symbol not reflecting properly but this problem is not coming frequent. When there was a glitch then facing the issue otherwise there is no any major issue I have ever faced. Even though I can easily with anyone by this application. **What problems is 8x8 Work solving and how is that benefiting you?** When some of the members are not available in teams or any other applications for any emergency. Then we can directly dial up the number and make a call without any hassle it is just simple dial number and can pick the call. For multiple clients system in this need, this application works very well and make a meeting with very easy setup. ### 28. 8x8 - fantastic solution **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya K. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about 8x8 Work?** 8x8 is a very well developed calling software and the percentage of call drops are next to zero. The call quality even if you're calling oversees is commendable. And also, its Ui gives a good tracking space so that manager can know who are available for hotline etc **What do you dislike about 8x8 Work?** When i used 8x8 , initially it was a bit complex to understand the working of the software and it took me good 8-10 days to get used to it. Also, while on Vpn, it sometimes take a lot of time to load **What problems is 8x8 Work solving and how is that benefiting you?** Worldclass calling facility to vendors It is available in Windows and Mac both so we use it in local(mac) as well as in windows(vdi) Ui is intuitive and the option to set the status is really helpful in figure out how many support folks are there to get the call. ### 29. For the most part things are awesome, sometimes things are not **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about 8x8 Work?** Simple, easy-to-manage web interface, single pane of glass for the entire phone system. **What do you dislike about 8x8 Work?** Support is not great. Takes a lot of back and forth sometimes and othertimes things do not work and require tedious manual setting changes. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 allowed us to discontinue our POTS line and move into the new generation of VOIP phones. It also allows for remote users to utilize the softphone and the other end has no clue. **Official Response from Princess Manuel:** > Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. ### 30. Best for HD video and audio conference **Rating:** 4.5/5.0 stars **Reviewed by:** Nandini M. | Articled Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2022 **What do you like best about 8x8 Work?** 8×8 is best available solution in the market for small, mid to large size businesses which provides features like voice, video and chat for business needs. Easy and interactive UI provides smooth communications resulting in best user experience. Supports all the available platforms like Windows, Mac, iOS, Android. **What do you dislike about 8x8 Work?** For VoIP solution sometimes latency is observed on internationalcalls and dead air is observed when the call is connected. Customer support response time can be improved. **What problems is 8x8 Work solving and how is that benefiting you?** Provides one step solution for all business communication needs i.e within organization and with clients. VoIP solution has provided the ability to connect over to International clients with ease by dialing out numbers directly. ### 31. Best videdo conferencing application with E2EE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about 8x8 Work?** - E2EE encrypted. It ensures security and privacy - Has an open-source free version - Feature rich **What do you dislike about 8x8 Work?** - Chat room messages are not encrypted - Pre-meeting screen has a huge preview window **What problems is 8x8 Work solving and how is that benefiting you?** Secure and private video conferencing **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for taking the time to leave a positive review of 8x8 Meet. Your feedback is valuable to us and we appreciate you choosing 8x8. ### 32. Review of 8x8 Meet **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 8x8 Work?** 8x8 Meet allows users to communicate with each other via a meeting room. **What do you dislike about 8x8 Work?** 8x8 Meet is mainly used for conferencing but doesn't allow for the flexibility to do other things, such as messaging that Skype or Teams does. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 Meet solves the problem of video conferencing. Users worldwide can join a virtual meeting room to attend and set up meetings. ### 33. Amazing application with amazing future **Rating:** 5.0/5.0 stars **Reviewed by:** MOHAMMAD A. | Territory sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about 8x8 Work?** 8x8 Meet app not Just online video conferencing app we can easily use the messages call log future as well as create auto attandance with both desktop and mobile phone version **What do you dislike about 8x8 Work?** Sometime you face technical glitch as like frame freezing auto disconnection voice breaking and link not open but with the help of back hand team all the problem a resolve in given tat **What problems is 8x8 Work solving and how is that benefiting you?** Connecting with whole sales and service team with just a single meeting link and this app have some amazing future like masseggin call log and create auto attendance for employees ### 34. Portal is very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Vimal S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about 8x8 Work?** Ease of access and set up of users. Also porting process is very easy to use. **What do you dislike about 8x8 Work?** There seems to be poor communication when it comes to dealing with tickets. **What problems is 8x8 Work solving and how is that benefiting you?** Flexible and versatile **Official Response from Jeremiah Mercado:** > Hello Vimal! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 35. While calls work for the majority, integrations fail and support is non-existent **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about 8x8 Work?** The fact you can use cellular or wifi for calls via the mobile app is useful. **What do you dislike about 8x8 Work?** The integrations into key customer facing solutions such as Zendesk fail to function. Contacting support results in automated responses with no resolution. There's additionally no ability to setup a calling group voicemail with notification capabilities, instead you must pay for additional licenses due to their lack of functionality support. **What problems is 8x8 Work solving and how is that benefiting you?** None at this point. Instead, this solution has created duplicate work for support agents due to the lack of integration support even though Zendesk integration support is widely advertised. **Official Response from Jeremiah Mercado:** > Hello! We regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. ### 36. Best app to use for professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin S. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about 8x8 Work?** The best features that I like most is call functions , status Indicators and voicemail messages and calling using mode. It is very useful app for office use and professionals. **What do you dislike about 8x8 Work?** Some times it shows connection problem that i hate most. I don't if this is the problem only with corporate net connection because it works fine with me home internet. **What problems is 8x8 Work solving and how is that benefiting you?** I am doing it for day to day company use to connect with co-workers and clients. Best part of thid app is that it is very user firendly and optimized. We use to build customer relation througt it also. ### 37. Reliable calling application **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas H. | Senior Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about 8x8 Work?** The best part of 8X8 is its mobile application. You can do everything which can be done from your system. Whenever you get a call or message it will come to your application as well at the same time. **What do you dislike about 8x8 Work?** The only thing that I don't like about 8x8 is that sometimes you get confused about whether to answer the call from your phone or system. In fact, it should be able to detect automatically when the user is active on the system and should not ring the phone. **Recommendations to others considering 8x8 Work:** It is really convenient to use especially for new users. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 is a reliable calling application with inbuild video meeting and messaging capabilities. The best part is that it sinks perfectly with your Google calendar and Outlook as well. **Official Response from Alison Stewart:** > Hi Vikas, thank you for taking the time to review a review and feedback on improvements. It's great to hear you find 8x8 a reliable product. ### 38. Good service, solid performance for 8x8 Phone service **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas B. | consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about 8x8 Work?** System works; regularly updated with features refined/added **What do you dislike about 8x8 Work?** 8x8 could make it easier to find out contract terms like renewal dates, etc. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 lets me communicate with clients effectively & efficiently from multiple platforms (desk phone, desktop, laptop, phone, tablet); they cover all all the streams from voice to text to fax to meetings **Official Response from Jeremiah Mercado:** > Hi Thomas! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 39. Amazing software for people in IT industry **Rating:** 4.5/5.0 stars **Reviewed by:** YAGNIK V. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about 8x8 Work?** It is very flexible for business purposes as well as for the students, as it is very reliable,fast and secure. **What do you dislike about 8x8 Work?** As we know that it is newly launched app , therefore sometimes it is laggy or like frozen screen **What problems is 8x8 Work solving and how is that benefiting you?** As it has video collaboration features,a virtual meeting can be done and Specially I am using it for guiding my staffs from different states ### 40. Versatile and easy to use, could use some improvements. Overall pleasant experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about 8x8 Work?** The ability to share calls with office and cell phone throughout the day. I never miss a call. I also like the click to dial function. **What do you dislike about 8x8 Work?** I want to be able to silence the calls coming to my cell phone while I'm at the office and from what I can tell, there is no way to do that. **What problems is 8x8 Work solving and how is that benefiting you?** It allows us to have multiple companies and phone numbers all sent to one platform **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 41. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about 8x8 Work?** It's is helpful to the people using it and handy to use **What do you dislike about 8x8 Work?** It hasnt adapted to the new changes taking place. **What problems is 8x8 Work solving and how is that benefiting you?** Instant connectivity **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for leaving an honest review. Your feedback is valuable to us and aids us in improving our products and services. Have a good day! ### 42. Unique video conferencing service **Rating:** 4.5/5.0 stars **Reviewed by:** KRITIKA A. | Audit Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about 8x8 Work?** It is a very easy-to-use tool providing flexibility to users in giving presentations and attending webinars in a very interactive way. The user interface is very good and easy to navigate. The picture optimization is a plus as it shows your clear image even in low network and light. **What do you dislike about 8x8 Work?** It disconnects us from the meeting sometimes when the network becomes unstable and takes a lot of time in rejoining which wastes a lot of time. The audio quality becomes very low most of the time which can be enhanced by providing some voice clarity software updates. **What problems is 8x8 Work solving and how is that benefiting you?** A large number of teammates and colleagues are now able to join the meetings without any issues of call dropping or audio-video quality issues. The recording feature also enables the users to review the meeting in case they miss it or want to look at the details again. ### 43. 8x8 Makes Phone Migration and Deployments Super Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Francis V. | Manager of Technology Architecture and Information Security, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about 8x8 Work?** Having the 8x8 phone system in the cloud is a very big plus for us since we are looking to lessen hardware footprint in all our offices. Not having to manage servers, PBX hardware, telco lines, and even phone handsets is very advantageous to our company since we do not have IT staff in most of our offices. **What do you dislike about 8x8 Work?** With an on-prem phone system, we have access to all aspects of phone configuration. However, with cloud-based, there are certain aspects of configuration that we do not have direct access to and need 8x8 support to make those changes/additions/deletes for us. **Recommendations to others considering 8x8 Work:** 8x8 is a very easy and powerful platform for cloud VoIP. The CCaaS and UCaaS have so many features and reporting to make a transition from any on-prem PBX an easy decision to make. **What problems is 8x8 Work solving and how is that benefiting you?** We wanted less hardware out in our sales offices, as well as decrease telco costs where we had PRI telco lines with various vendors that are pricey. As we are rolling out 8x8, we have also seen a majority of our end users decline to use a physical handset and embraced using the 8x8 mobile app on their smart phones. This is a plus where we also do not need to spend on handsets. **Official Response from Jeremiah Mercado:** > Hi Francis! Thank you for feedback! Have a great day! ### 44. Satisfied user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about 8x8 Work?** The user interface and the easy navigation **What do you dislike about 8x8 Work?** I can't think of any downsides at the moment, but the queues and agent lists can be improved **What problems is 8x8 Work solving and how is that benefiting you?** Handling calls, accessing reports, recordings and contacts directory all in one place. **Official Response from Lariz Cristobal:** > Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ### 45. Excellent VOIP System **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about 8x8 Work?** The 8x8 VOIP phone system is very flexible, easy to configure, and extremely reliable. We have been on 8x8 for several years and find that it has adapted extremely well to our changing needs. Our account rep is always available and has suggestions for how to get the most out of the system. We routinely add new users and lines, re-configure the functions of the system, adapt to holidays and changing business hours with ease. During the COVID shutdown, we were all able to SEAMLESSLY work remotely and remain profitable. **What do you dislike about 8x8 Work?** I have no dislikes about 8x8. Our integration with Salesforce could always be easier and more integrated, but a lot of that has to do with our complex Salesforce organization. Otherwise, we are COMPLETELY HAPPY with 8x8. **Recommendations to others considering 8x8 Work:** Do your homework and check out the Gartner Magic Quadrant scores. There are a LOT of VOIP systems out there but do they support a variety of physical phones, remote presence, a dedicated full-featured APP, and do they have resiliency via multiple data centers? 8x8 is like the best of both worlds with old-school telephone reliability via multiple data centers around the globe PLUS modern VOIP capabilities and complete integration with Salesforce. **What problems is 8x8 Work solving and how is that benefiting you?** We are able to seamlessly shift our strategy for answering phones. We are very dependent on communicating with our customers seamlessly and reliably. 8x8 supports that fully. We run ads in print publications and are able to assign specific teams to field those calls, coming in from dedicated numbers that run in the ads, even on days we are closed. We were able to remain fully available to our customers during the pandemic, working remotely, in the office or any blend of the two. 8x8 has truly made us more profitable over the past two years than we otherwise would have been. **Official Response from Jeremiah Mercado:** > Thank you for the feedback! ### 46. User friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stefany C. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about 8x8 Work?** I like the messaging feature. Very easy to use. **What do you dislike about 8x8 Work?** I need more training as an administrator **What problems is 8x8 Work solving and how is that benefiting you?** Ease of use. Very easy for new hires to use. **Official Response from Jeremiah Mercado:** > Hi Stefany! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 47. Great for territories closer to the USA, VOIP not ideal for longer distance remote workers **Rating:** 3.5/5.0 stars **Reviewed by:** Caylee O. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about 8x8 Work?** 8x8 has an easy user interface, the texting platform works well, and the support center is responsive and helpful in their responses. **What do you dislike about 8x8 Work?** As a user in South Africa, call quality was very poor, calls were continuously cut out. Using a 100mbps up/down fibre line didn't even mitigate the call issues, and this was ultimately the reason we switched over. Important to note that users in Mexico did not experience these issues. **What problems is 8x8 Work solving and how is that benefiting you?** We switched away from 8x8 because they could not solve the issue of VOIP calls cutting to remote members in South Africa, and there were no solutions provided by the company. ### 48. Joe's 8X8 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph R. | IT Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about 8x8 Work?** 8X8 has excellent desktop phone connectivity and support. Calls work seamlessly over the Internet using Voice Over IP. 8X8 also has great applications and add-ons with Microsoft Outlook and Google Calendar. **What do you dislike about 8x8 Work?** I found the meeting functionality to be less than optimal. While using the meeting capabilities of 8X8, we frequently experienced dropped calls and video/audio quality issues. The 8X8 mobile app was inconsistent with meeting and call quality issues during scheduled appointments. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 is actively working to address their Meet connectivity and quality. I am certain that subsequent releases of the 8X8 application will address those deficiencies. ### 49. Unreliable service, nonexistent support **Rating:** 0.5/5.0 stars **Reviewed by:** Abtin P. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about 8x8 Work?** Most of the time, the phones work. They dial out and receive calls. Nothing special. **What do you dislike about 8x8 Work?** 8x8 support is honestly the most backwards, unresponsive, bureaucratic, uncooperative, purposefully ignorant company I've ever had the displeasure of dealing with. They gave us the runaround for 2 weeks when we requested a change in our phone number. A simple request, right? For 2 weeks they insisted on emailing when we would call, calling when we would email, and generally ignoring our correspondence when we did reply to them. It took at least a week to escalate the issue for something that should be so basic. Our caller ID doesn't work. Two of our setups don't have functionality to our work computers, forcing the staff to use their personal phones. When 8x8 is open on our computers, it often freezes. **Recommendations to others considering 8x8 Work:** Avoid this company like the plague. They're not worth the time, money, or hassle. **What problems is 8x8 Work solving and how is that benefiting you?** There are no benefits from 8x8 that another VoIP company couldn't do better. **Official Response from Miya Imazumi:** > Hi Abtin, I am sorry to hear that you are no longer satisfied. If you could please send your information to social@8x8.com that way we can look into this further. Thank you! ### 50. Pleasant and hassle free **Rating:** 4.0/5.0 stars **Reviewed by:** Gajendra S. | Manager of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about 8x8 Work?** The Connection and there was no lag during the usage which is a enhance CX. **What do you dislike about 8x8 Work?** There is nothing to dislike about this product. **What problems is 8x8 Work solving and how is that benefiting you?** They are one of the best available solutions in video conferencing, and they are helping organizations to facilitate their employe during a WFH since the user experience is so smooth it doesn't impact your sales calls with your customer. ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+03%3A22%3A15+-0500&secure%5Bsession_id%5D=2080b380-890c-45a4-ba7e-c4724e16b938&secure%5Btoken%5D=c0d74d791cc572ff8f6e6f76a6740b0120c8f3c92ba4068958d82eed9d656719&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,562 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,033 reviews)