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La reportistica automatizzata e la visualizzazione dei dati sono una svolta - hanno davvero semplificato il mio processo per monitorare le prestazioni e individuare le tendenze. Onestamente, ha fatto una grande differenza nel mio modo di lavorare, risparmiandomi un sacco di tempo e fatica. Ora, posso rapidamente avere un'idea di cosa funziona e cosa no, il che è incredibilmente prezioso. Recensione raccolta e ospitata su G2.com.

Iniziare è stato un po' complicato e, ad essere onesto, penso che l'integrazione con la mia piattaforma Atacarnet avrebbe potuto essere più fluida - non è sembrata molto senza soluzione di continuità, il che è stato un po' deludente. Recensione raccolta e ospitata su G2.com.

One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise. Recensione raccolta e ospitata su G2.com.

Gong solves the challenge of capturing and making sense of customer conversations at scale. Instead of relying on memory or manual notes, it automatically records, transcribes, and surfaces key insights from calls.

For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships. Recensione raccolta e ospitata su G2.com.

It could be useful to add foreign phone numbers, like having a French phone number if I'm calling France or a Spanish phone number if I'm calling Spain. Recensione raccolta e ospitata su G2.com.

Nooks makes it easier to call multiple prospects at once, filter calls, and change phone numbers automatically. It integrates with other tools and lets me see profiles too. I can efficiently manage hundreds of calls quickly with its AI assistant. Recensione raccolta e ospitata su G2.com.

There’s no watch app yet, and the setup can feel a smidge clunky at times—especially since we were also recording HD audio with musicbeds to insert. Still, for the most part it was pretty incredibly easy to set up. Recensione raccolta e ospitata su G2.com.

I have 4 contractors that work for me. I field all the requests for them and then assign who gets the job. By having recorded conversations and AI summaries I can quickly get the job and all it's notes to my guides without having to have lengthy notes or conversations. HUGE time saver! Recensione raccolta e ospitata su G2.com.

Some advanced features in tools like Google Sheets still don’t match the depth of desktop software. The main issue for me is that Google Workspace depends on a stable internet connection, and when our connectivity is low, it doesn’t work as expected. Recensione raccolta e ospitata su G2.com.

1. Google Workspace enables real-time collaboration through tools like Docs and Sheets.

Benefit: I can work with others simultaneously, finish tasks faster, and stay more productive.

2. Using separate apps for email, chat, and meetings can cause confusion.

Benefit: I save time by not constantly switching between apps, and I can communicate more effectively within one ecosystem.

3. Traditional systems often restrict access to specific devices.

Benefit: With cloud-based access through Drive and Gmail, I can reach my work anytime, on any device, without issues. Recensione raccolta e ospitata su G2.com.

Constantly having to login through SSO is instantly and repeatedly annoying. Fathom is the only one that requires us to log in as much as it does. Every time another app asks for a fresh login, we have had to log in to Fathom 20x or more. Recensione raccolta e ospitata su G2.com.

I use Fathom as a source of truth for meetings, eliminating inefficiencies and providing a simple way to verify details without relying on human memory. Recensione raccolta e ospitata su G2.com.

One downside of Microsoft Teams is that it can feel slow and a bit cluttered, especially when there are many chats, channels, and notifications. It’s easy to miss important messages or feel overwhelmed.

It also tends to use a lot of system resources, which can make it lag or freeze on less powerful devices. Sometimes syncing issues or delays in receiving messages can also be frustrating during busy workdays. Recensione raccolta e ospitata su G2.com.

Microsoft Teams solves the problem of scattered communication by bringing chats, meetings, and file sharing into one platform.

This benefits me by keeping everything organized, improving teamwork, and making it easier to collaborate and stay connected without switching between multiple apps. Recensione raccolta e ospitata su G2.com.

One thing I don’t love about Zoom Workplace is that, even though it offers a lot of features, it can sometimes feel a bit overwhelming. With chat, meetings, whiteboards, and other tools all in one place, the interface can end up feeling cluttered, and it takes time to fully get used to everything.

Another downside is that performance can occasionally dip, especially in large meetings or when multiple features—like screen sharing and recordings—are running at the same time. It doesn’t happen often, but when it does, it can interrupt the flow of a meeting. Recensione raccolta e ospitata su G2.com.

Zoom Workplace mainly solves the problem of scattered communication and makes it much easier to stay connected with teams.

Earlier, work used to be spread across multiple tools—one for meetings, another for chats, and something else for sharing updates. Zoom brings all of that into one place, which saves time and reduces the hassle of constantly switching between apps.

It also makes remote and hybrid work much smoother. No matter where people are working from, it’s easy to jump into meetings, share ideas, and stay aligned without feeling disconnected.

Another helpful part is how it reduces manual effort. Features like recordings and summaries make it easier to keep track of discussions without having to note everything down. Recensione raccolta e ospitata su G2.com.

Niente. Tutto quello che posso dire è che scorebuddy fa le cose per noi. Ci aiuta a riassumere tutto e a raggiungere gli obiettivi. Recensione raccolta e ospitata su G2.com.

Penso che sia il modo di risolvere i problemi legati al nostro lavoro come supporto clienti. Ci aiuta a raggiungere chiamate di qualità e prestazioni di qualità. Questo ci aiuta anche a migliorare i nostri processi di assicurazione della qualità, migliorare le prestazioni degli agenti e, in ultima analisi, aumentare la soddisfazione del cliente. Recensione raccolta e ospitata su G2.com.

Le peculiarità e le restrizioni di ciascun canale di messaggistica (numero di caratteri, supporto multimediale, ecc.) dovrebbero essere apprese dagli agenti. Gli indizi dell'interfaccia aiutano Voiso a gestire questo abbastanza bene. Recensione raccolta e ospitata su G2.com.

Prima di Voiso, avevamo un'esperienza cliente disgiunta e fastidiosa. Quando i canali cambiavano, i clienti continuavano a ripetersi e i nostri agenti sembravano incompetenti nonostante mancassero solo di contesto, avremmo perso la cronologia delle conversazioni. I nostri clienti non erano contenti e stavamo usando piattaforme diverse che non comunicavano tra loro. La soluzione omnicanale offerta da Voiso è stata l'interruttore della luce. I clienti erano improvvisamente visibili in tutte le interazioni indipendentemente dal canale. Il tempo che ci voleva per risolvere un problema è diminuito del 38 percento poiché gli agenti non dovevano più chiedere ai clienti di ripetere le informazioni. Il punteggio di soddisfazione del cliente è aumentato di 25 punti. Recensione raccolta e ospitata su G2.com.

I think Evaluagent should include the quality results in their email notifications. Currently, they only send a rather alarming message stating that a quality review has been done, but they don't mention the percentage or whether it was a pass or fail. This approach can be unsettling and makes me feel anxious, prompting me to open Evaluagent right away. Additionally, I believe there is room for improvement in the website's design and animations. Recensione raccolta e ospitata su G2.com.

This tool addresses the issue I used to have of constantly needing to ask my supervisor about my quality scores. Now, I can independently view all my data myself. Recensione raccolta e ospitata su G2.com.

Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them.

At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. Recensione raccolta e ospitata su G2.com.

Currently there aren't any new problems Nextiva is solving for us. In fact the system has been very stable for a few years. Recensione raccolta e ospitata su G2.com.

One of the major cons about Webex Suite is the lack of intuitiveness and user-friendly nature of the interface due to which navigating across various elements such as meetings, messages, and settings might take additional time.

In addition, one of the important factors that affect the quality of the application is its performance; it might seem heavy, sluggish, with some delay or loading issues in the high volume of use and low bandwidth.

Finally, some of the functionalities within the application might be somewhat complicated, for example, configuring certain elements and using the application from a mobile device. Recensione raccolta e ospitata su G2.com.

Webex Suite mainly addresses the challenge of fragmented communication across various platforms by integrating all meetings, messaging, calls, and collaboration functions within one consolidated platform. This makes communication easier because it eliminates the need to switch from one application to another, making it convenient and reducing chances of confusion for team collaboration.

The advantages of using Webex Suite have been experienced in improving our collaboration processes. This tool enables us to make quicker and faster communication that results in informed decision-making and effective workflow management because it allows us to consolidate all processes into one. It also facilitates remote working processes through interactive real-time collaboration. Recensione raccolta e ospitata su G2.com.

Although, powerful, a few things could be improved. The setup and customization can be pretty complex, so it often takes time (or a specialist) to get everything configured properly. The interface can also feel a bit heavy or cluttered at times, especially for new users who just want to move quickly. While the AI is helpful, it’s not always perfect—it sometimes suggests responses that need tweaking or doesn’t fully understand more nuanced issues. Reporting and dashboards are strong, but building exactly what you want can take effort. Overall, it’s very capable, but there’s definitely a learning curve and some room to make it more intuitive and plug-and-play. Recensione raccolta e ospitata su G2.com.

Agentforce Service centralizes customer support, reducing missed messages and duplicated work. AI and automation handle repetitive queries and route issues, speeding up responses and enhancing efficiency. This results in faster, consistent support, with agents focusing on complex issues and improving overall customer experience. Recensione raccolta e ospitata su G2.com.

One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. Recensione raccolta e ospitata su G2.com.

For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. Recensione raccolta e ospitata su G2.com.

La piattaforma si sforza di fornire un'esperienza di alta qualità, non riesco a pensare a nulla che non mi piaccia di questo strumento. Non ho sperimentato nulla che non mi sia piaciuto, è un ottimo dispositivo che aiuta con le tue chiamate. Recensione raccolta e ospitata su G2.com.

È stato molto utile e preciso, e ci ha aiutato ad automatizzare il nostro processo da capo a fine. Lo strumento funge da guida affidabile e mi rende facile tracciare i punti chiave. Aiuta anche l'azienda a trovare rapidamente le chiamate che dobbiamo rivedere, così possiamo rimanere concentrati su ogni chiamata. Recensione raccolta e ospitata su G2.com.

Una limitazione che abbiamo riscontrato riguarda le capacità SMS. Sebbene Aircall supporti efficacemente la messaggistica uno a uno, non offre nativamente strumenti robusti per gestire campagne di marketing SMS di massa. Recensione raccolta e ospitata su G2.com.

La capacità di sfruttare analisi e approfondimenti per migliorare non solo le operazioni, ma anche la formazione e l'assicurazione della qualità. Siamo stati in grado di identificare schemi nelle chiamate e affinare i nostri processi in modo più basato sui dati. Recensione raccolta e ospitata su G2.com.

At times, I find that HubSpot Sales Hub could offer more flexibility to fully adapt to some specific workflow needs. That said, the team has been very open to feedback, and I appreciate their willingness to communicate and suggest alternative solutions when limitations come up. Recensione raccolta e ospitata su G2.com.

HubSpot Sales Hub helps streamline and standardise our workflows, which has a direct impact on efficiency across the team. It is very easy to set up and share workflows, so everyone is aligned on processes and expectations. This is especially valuable for onboarding, as new hires can quickly get up to speed and start contributing almost from day one without a steep learning curve. Recensione raccolta e ospitata su G2.com.

Sometimes the mobile application experiences a slight delay in syncing notifications compared to the desktop version, which can be a bit distracting during busy hours. Additionally, I would like to see more advanced filtering options in the analytics dashboard to help us break down team performance metrics even further. Recensione raccolta e ospitata su G2.com.

JustCall has solved our problem of fragmented communication by consolidating our phone and SMS systems into one platform. This has significantly improved our lead response time and overall team productivity. Being based in India and dealing with international clients, the ability to maintain a local presence through their global numbers has increased our call pickup rates and built better trust with our customers. Recensione raccolta e ospitata su G2.com.

The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. Recensione raccolta e ospitata su G2.com.

As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers.

We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions.

This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. Recensione raccolta e ospitata su G2.com.