Sentiment des utilisateurs
Comment sont-ils déterminés ?
Ces informations, actuellement en version bêta, sont compilées à partir des avis des utilisateurs et regroupées pour afficher une vue d'ensemble du logiciel.
- Ada is a customer support tool that trains and improves to handle customer inquiries, integrates with platforms like Zendesk and Freshdesk, and provides coaching features for specific guidance.
- Reviewers appreciate Ada's ability to reduce repetitive questions, ease the workload on customer service teams, and its natural language processing capabilities that enable customers to resolve issues quickly.
- Reviewers mentioned challenges with the process of training multiple bots individually, issues with integrating it with other platforms like Zendesk, and a lack of depth in reporting for nuanced analysis.
