Best Multilingual Customer Support Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Multilingual Customer Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Multilingual Customer Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Multilingual Customer Support category.

In addition to qualifying for inclusion in the Multilingual Customer Support Software category, to qualify for inclusion in the Small Business Multilingual Customer Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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11 Listings in Small Business Multilingual Customer Support Available

(666)4.4 out of 5
1st Easiest To Use in Multilingual Customer Support software
View top Consulting Services for Crowdin
16% Off: $210/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, soft

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Computer Games
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Crowdin Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    213
    Translation Services
    139
    Easy Integrations
    114
    Integrations
    113
    Collaboration
    111
    Cons
    Usability Issues
    181
    Translation Issues
    86
    Poor Usability
    55
    Difficult Navigation
    53
    Integration Issues
    52
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Crowdin features and usability ratings that predict user satisfaction
    8.0
    Real-Time
    Average: 8.6
    7.8
    Self-Improving
    Average: 8.2
    8.2
    Quality
    Average: 9.0
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Crowdin
    Company Website
    Year Founded
    2008
    HQ Location
    Tallinn
    Twitter
    @crowdin
    2,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    126 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, soft

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Computer Games
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
Crowdin Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
213
Translation Services
139
Easy Integrations
114
Integrations
113
Collaboration
111
Cons
Usability Issues
181
Translation Issues
86
Poor Usability
55
Difficult Navigation
53
Integration Issues
52
Crowdin features and usability ratings that predict user satisfaction
8.0
Real-Time
Average: 8.6
7.8
Self-Improving
Average: 8.2
8.2
Quality
Average: 9.0
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Crowdin
Company Website
Year Founded
2008
HQ Location
Tallinn
Twitter
@crowdin
2,662 Twitter followers
LinkedIn® Page
www.linkedin.com
126 employees on LinkedIn®
(115)4.5 out of 5
4th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Simple
    19
    Customer Support
    17
    Easy Setup
    17
    Features
    17
    Cons
    Missing Features
    13
    Learning Curve
    9
    Limited Customization
    9
    Not Intuitive
    8
    Ticketing Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BoldDesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,943 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Simple
19
Customer Support
17
Easy Setup
17
Features
17
Cons
Missing Features
13
Learning Curve
9
Limited Customization
9
Not Intuitive
8
Ticketing Issues
8
BoldDesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.8
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,943 Twitter followers
LinkedIn® Page
www.linkedin.com
2,524 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    27
    Automation
    25
    Efficiency
    25
    Customer Satisfaction
    24
    Ease of Use
    23
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Accent Recognition
    1
    AI Performance
    1
    Chat Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Robylon AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 7% Mid-Market
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
27
Automation
25
Efficiency
25
Customer Satisfaction
24
Ease of Use
23
Cons
Learning Curve
2
Limited AI Capabilities
2
Accent Recognition
1
AI Performance
1
Chat Issues
1
Robylon AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.8
Ease of Use
Average: 9.0
Seller Details
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
16 employees on LinkedIn®
(199)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Starting at $10,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans i

    Users
    No information available
    Industries
    • Consumer Services
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Unbabel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Translation Services
    7
    Multilingual Support
    6
    Ease of Use
    5
    Speed
    5
    Efficiency
    4
    Cons
    Expensive
    3
    Translation Issues
    3
    Usability Issues
    3
    High Subscription Cost
    2
    Slow Performance
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Unbabel features and usability ratings that predict user satisfaction
    8.9
    Real-Time
    Average: 8.6
    8.5
    Self-Improving
    Average: 8.2
    8.8
    Quality
    Average: 9.0
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Unbabel
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Unbabel
    3,731 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans i

Users
No information available
Industries
  • Consumer Services
  • Leisure, Travel & Tourism
Market Segment
  • 47% Mid-Market
  • 32% Enterprise
Unbabel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Translation Services
7
Multilingual Support
6
Ease of Use
5
Speed
5
Efficiency
4
Cons
Expensive
3
Translation Issues
3
Usability Issues
3
High Subscription Cost
2
Slow Performance
2
Unbabel features and usability ratings that predict user satisfaction
8.9
Real-Time
Average: 8.6
8.5
Self-Improving
Average: 8.2
8.8
Quality
Average: 9.0
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Unbabel
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Unbabel
3,731 Twitter followers
LinkedIn® Page
www.linkedin.com
701 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Language Weaver, is the world's most powerful, comprehensive, and adaptable neural machine translation platform. Language Weaver helps global enterprises, governments, law firms, and financial institu

    Users
    No information available
    Industries
    • Translation and Localization
    Market Segment
    • 70% Small-Business
    • 23% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Language Weaver features and usability ratings that predict user satisfaction
    9.2
    Real-Time
    Average: 8.6
    8.3
    Self-Improving
    Average: 8.2
    7.5
    Quality
    Average: 9.0
    9.0
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    RWS
    Company Website
    Year Founded
    1958
    HQ Location
    Maidenhead
    Twitter
    @RWSGroup
    15,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Language Weaver, is the world's most powerful, comprehensive, and adaptable neural machine translation platform. Language Weaver helps global enterprises, governments, law firms, and financial institu

Users
No information available
Industries
  • Translation and Localization
Market Segment
  • 70% Small-Business
  • 23% Enterprise
Language Weaver features and usability ratings that predict user satisfaction
9.2
Real-Time
Average: 8.6
8.3
Self-Improving
Average: 8.2
7.5
Quality
Average: 9.0
9.0
Ease of Use
Average: 9.0
Seller Details
Seller
RWS
Company Website
Year Founded
1958
HQ Location
Maidenhead
Twitter
@RWSGroup
15,997 Twitter followers
LinkedIn® Page
www.linkedin.com
13,220 employees on LinkedIn®
(735)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Multilingual Customer Support software
View top Consulting Services for Lokalise
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies

    Users
    • Product Manager
    • Localization Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lokalise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Customer Support
    69
    Integrations
    47
    Helpful
    45
    Translation Services
    44
    Cons
    Usability Issues
    82
    Integration Issues
    27
    Translation Issues
    27
    Limitations
    23
    Missing Features
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lokalise features and usability ratings that predict user satisfaction
    8.9
    Real-Time
    Average: 8.6
    7.7
    Self-Improving
    Average: 8.2
    8.5
    Quality
    Average: 9.0
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    Dover, DE
    Twitter
    @lokalise
    2,059 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    259 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies

Users
  • Product Manager
  • Localization Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 39% Small-Business
Lokalise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Customer Support
69
Integrations
47
Helpful
45
Translation Services
44
Cons
Usability Issues
82
Integration Issues
27
Translation Issues
27
Limitations
23
Missing Features
19
Lokalise features and usability ratings that predict user satisfaction
8.9
Real-Time
Average: 8.6
7.7
Self-Improving
Average: 8.2
8.5
Quality
Average: 9.0
8.9
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
2017
HQ Location
Dover, DE
Twitter
@lokalise
2,059 Twitter followers
LinkedIn® Page
www.linkedin.com
259 employees on LinkedIn®
(58)4.3 out of 5
5th Easiest To Use in Multilingual Customer Support software
Entry Level Price:€60.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TextUnited is an award-winning, cloud-based Translation Management System. Providing a collaborative translation environment, we deliver scalable, multilingual processes - facilitating omnichannel c

    Users
    No information available
    Industries
    • Translation and Localization
    • Computer Software
    Market Segment
    • 59% Small-Business
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TextUnited features and usability ratings that predict user satisfaction
    6.7
    Real-Time
    Average: 8.6
    6.7
    Self-Improving
    Average: 8.2
    8.3
    Quality
    Average: 9.0
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Vienna, Vienna
    Twitter
    @TextUnited
    382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TextUnited is an award-winning, cloud-based Translation Management System. Providing a collaborative translation environment, we deliver scalable, multilingual processes - facilitating omnichannel c

Users
No information available
Industries
  • Translation and Localization
  • Computer Software
Market Segment
  • 59% Small-Business
  • 28% Enterprise
TextUnited features and usability ratings that predict user satisfaction
6.7
Real-Time
Average: 8.6
6.7
Self-Improving
Average: 8.2
8.3
Quality
Average: 9.0
8.3
Ease of Use
Average: 9.0
Seller Details
Year Founded
2009
HQ Location
Vienna, Vienna
Twitter
@TextUnited
382 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
(381)4.3 out of 5
8th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Case Management
    2
    Efficiency
    2
    Navigation Ease
    2
    Cons
    Connection Issues
    2
    Software Unresponsiveness
    2
    Difficult Navigation
    1
    Downtime
    1
    Lack of Detail
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpshift features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Dublin, County Dublin, Ireland
    Twitter
    @KeywordsStudios
    5,002 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,564 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Case Management
2
Efficiency
2
Navigation Ease
2
Cons
Connection Issues
2
Software Unresponsiveness
2
Difficult Navigation
1
Downtime
1
Lack of Detail
1
Helpshift features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.8
Ease of Use
Average: 9.0
Seller Details
Year Founded
1998
HQ Location
Dublin, County Dublin, Ireland
Twitter
@KeywordsStudios
5,002 Twitter followers
LinkedIn® Page
www.linkedin.com
11,564 employees on LinkedIn®
(80)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, wh

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Language IO Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Translation Services
    11
    Multilingual Support
    9
    Ease of Use
    8
    Translation Efficiency
    7
    Customer Support
    5
    Cons
    Usability Issues
    8
    Missing Features
    4
    Expensive
    3
    Interface Issues
    3
    Translation Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Language IO features and usability ratings that predict user satisfaction
    8.8
    Real-Time
    Average: 8.6
    8.1
    Self-Improving
    Average: 8.2
    8.5
    Quality
    Average: 9.0
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Cheyenne, US
    Twitter
    @languageio
    1,282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, wh

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 26% Enterprise
Language IO Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Translation Services
11
Multilingual Support
9
Ease of Use
8
Translation Efficiency
7
Customer Support
5
Cons
Usability Issues
8
Missing Features
4
Expensive
3
Interface Issues
3
Translation Issues
3
Language IO features and usability ratings that predict user satisfaction
8.8
Real-Time
Average: 8.6
8.1
Self-Improving
Average: 8.2
8.5
Quality
Average: 9.0
8.9
Ease of Use
Average: 9.0
Seller Details
Company Website
Year Founded
2011
HQ Location
Cheyenne, US
Twitter
@languageio
1,282 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 74% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tiledesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    AI Efficiency
    6
    Artificial Intelligence
    6
    Automation
    6
    Ease of Use
    6
    Cons
    Usability Issues
    2
    Integration Issues
    1
    Lack of Integrations
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tiledesk features and usability ratings that predict user satisfaction
    10.0
    Real-Time
    Average: 8.6
    10.0
    Self-Improving
    Average: 8.2
    10.0
    Quality
    Average: 9.0
    9.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Milan, Lombardy
    Twitter
    @tiledesk
    118 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio

Users
No information available
Industries
No information available
Market Segment
  • 74% Small-Business
  • 22% Mid-Market
Tiledesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
AI Efficiency
6
Artificial Intelligence
6
Automation
6
Ease of Use
6
Cons
Usability Issues
2
Integration Issues
1
Lack of Integrations
1
Limited Features
1
Missing Features
1
Tiledesk features and usability ratings that predict user satisfaction
10.0
Real-Time
Average: 8.6
10.0
Self-Improving
Average: 8.2
10.0
Quality
Average: 9.0
9.5
Ease of Use
Average: 9.0
Seller Details
Year Founded
2020
HQ Location
Milan, Lombardy
Twitter
@tiledesk
118 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Molin AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Content Creation
    8
    Efficiency
    5
    AI Technology
    4
    Ease of Use
    4
    Time-saving
    4
    Cons
    Usability Issues
    4
    Contextual Understanding
    1
    Expensive
    1
    Inaccuracy
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Molin AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Molin AI
    Year Founded
    2023
    HQ Location
    London, England
    Twitter
    @molin_ai
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 19% Mid-Market
Molin AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Content Creation
8
Efficiency
5
AI Technology
4
Ease of Use
4
Time-saving
4
Cons
Usability Issues
4
Contextual Understanding
1
Expensive
1
Inaccuracy
1
Limited Features
1
Molin AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.5
Ease of Use
Average: 9.0
Seller Details
Seller
Molin AI
Year Founded
2023
HQ Location
London, England
Twitter
@molin_ai
49 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®