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At a Glance
Market Segments
Enterprise (40.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Yext
Star Rating
(946)4.4 out of 5
Market Segments
Enterprise (40.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Knowledge Base functionality, scoring 8.5, which reviewers mention provides comprehensive support documentation. In contrast, Yext, while also strong at 8.4, is noted for its Intelligent Search capabilities, scoring 8.3, which helps users find information quickly.
- Reviewers mention that Zendesk's Ease of Setup is rated at 8.0, which some users find straightforward, but Yext outperforms with a score of 8.4, indicating a smoother onboarding experience for new users.
- G2 users highlight that Zendesk's Quality of Support is rated at 8.4, with many praising the responsiveness of their customer service. Yext, however, slightly edges out with a score of 8.5, suggesting a more consistent support experience.
- Users on G2 report that Zendesk's Performance and Reliability score of 8.6 is impressive, with many noting its stability during peak usage. Yext, with a score of 8.9, is frequently mentioned for its robust performance, especially in enterprise environments.
- Reviewers mention that Zendesk's Integrations score of 8.2 is beneficial for users needing to connect with various tools, while Yext's score of 8.0 indicates it has fewer integration options, which some users find limiting.
- Users say that Zendesk's Automation features, rated at 8.2, are effective for streamlining workflows, but Yext's score of 8.4 suggests it offers more advanced automation capabilities, which users appreciate for enhancing productivity.
Pricing
Entry-Level Pricing
Yext
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Yext
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
760
8.6
5,118
Ease of Use
8.5
778
8.6
5,162
Ease of Setup
8.4
565
8.0
3,186
Ease of Admin
8.5
397
8.2
3,073
Quality of Support
8.5
720
8.4
4,796
Has the product been a good partner in doing business?
8.7
399
8.4
2,999
Product Direction (% positive)
8.4
743
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Content
8.1
114
Not enough data
7.7
113
Not enough data
7.7
107
Not enough data
7.5
104
Not enough data
7.9
106
Not enough data
7.8
110
Not enough data
8.0
114
Not enough data
8.0
113
Not enough data
7.9
107
Not enough data
Design
7.5
106
Not enough data
7.4
103
Not enough data
7.9
105
Not enough data
7.6
109
Not enough data
Platform
7.8
112
Not enough data
8.1
116
Not enough data
7.9
113
Not enough data
8.4
120
Not enough data
8.3
116
Not enough data
7.7
102
Not enough data
8.0
121
Not enough data
8.0
107
Not enough data
Agentic AI - Web Content Management
5.5
16
Not enough data
5.8
16
Not enough data
Monitoring
7.3
24
Not enough data
8.0
27
Not enough data
7.8
27
Not enough data
Administration
7.6
28
Not enough data
7.8
27
Not enough data
8.3
26
Not enough data
7.5
27
Not enough data
Standards
7.8
30
Not enough data
7.1
26
Not enough data
7.1
21
Not enough data
7.2
23
Not enough data
Agentic AI - Digital Governance
6.4
7
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Content Management
8.5
27
Not enough data
8.1
25
Not enough data
8.5
26
Not enough data
Content Discovery
8.7
28
Not enough data
8.0
24
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
8.2
25
Not enough data
7.8
23
Not enough data
Generative AI
7.1
16
Not enough data
7.2
16
Not enough data
Administration
7.8
50
Not enough data
7.6
47
Not enough data
7.5
50
Not enough data
Knowledge Management
8.6
49
Not enough data
8.0
41
Not enough data
8.1
49
Not enough data
Compliance
8.0
46
Not enough data
7.8
44
Not enough data
7.8
44
Not enough data
7.7
43
Not enough data
Customer Support
8.0
39
Not enough data
7.9
38
Not enough data
7.2
31
Not enough data
Data Security
7.6
38
Not enough data
7.9
39
Not enough data
8.2
43
Not enough data
7.7
37
Not enough data
Administration
7.5
40
Not enough data
8.4
47
Not enough data
8.6
45
Not enough data
Generative AI
7.1
25
Not enough data
Business Tools
8.6
92
Not enough data
8.1
64
Not enough data
7.8
62
Not enough data
8.1
81
Not enough data
7.8
66
Not enough data
Customer Tools
9.0
103
Not enough data
8.6
87
Not enough data
8.3
75
Not enough data
8.1
84
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
6.7
10
Not enough data
6.2
10
Not enough data
7.2
10
Not enough data
6.2
10
Not enough data
6.3
10
Not enough data
Segmentation
5.3
12
Not enough data
5.6
12
Not enough data
Targeting
5.6
12
Not enough data
5.7
12
Not enough data
Triggered Content
5.8
12
Not enough data
5.6
12
Not enough data
5.6
12
Not enough data
Personalized Content
5.3
12
Not enough data
5.4
12
Not enough data
5.4
12
Not enough data
Agentic AI - Personalization Engines
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Listing Management
8.8
219
|
Verified
Not enough data
8.6
201
|
Verified
Not enough data
8.2
226
|
Verified
Not enough data
8.5
222
|
Verified
Not enough data
Performance
8.5
229
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
Knowledge Pages
8.1
82
Not enough data
8.0
74
Not enough data
7.7
70
Not enough data
7.4
64
Not enough data
8.2
76
Not enough data
8.1
74
Not enough data
Knowledge Dissemination
8.2
81
Not enough data
8.4
78
Not enough data
8.4
84
Not enough data
8.3
80
Not enough data
7.9
76
Not enough data
7.8
60
Not enough data
8.2
74
Not enough data
8.1
71
Not enough data
8.2
76
Not enough data
Agentic AI - Knowledge Base
7.0
19
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
Local Search Optimization
8.0
126
Not enough data
8.8
141
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
128
|
Verified
Not enough data
7.2
107
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
SEO Auditing & Monitoring
6.3
17
Not enough data
6.3
16
Not enough data
6.4
16
Not enough data
5.7
15
Not enough data
Agentic AI - SEO Tools
6.1
12
Not enough data
6.4
12
Not enough data
6.0
12
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
5.4
12
Not enough data
6.0
12
Not enough data
SEO Content & Rankings
5.7
29
Not enough data
6.0
30
Not enough data
5.8
29
Not enough data
6.3
15
Not enough data
6.5
14
Not enough data
SEO Reporting
5.6
29
Not enough data
5.8
14
Not enough data
6.0
14
Not enough data
6.0
13
Not enough data
Generative AI
6.1
12
Not enough data
5.8
12
Not enough data
Content & Collaboration
8.0(won by default)
95
Not enough data
8.1(won by default)
93
Not enough data
7.8(won by default)
89
Not enough data
7.9(won by default)
91
Not enough data
8.1(won by default)
98
Not enough data
8.0(won by default)
89
Not enough data
Social Management
7.9(won by default)
143
Not enough data
8.4(won by default)
144
Not enough data
8.0(won by default)
142
Not enough data
8.1(won by default)
144
Not enough data
7.4(won by default)
128
Not enough data
7.7(won by default)
99
Not enough data
7.7(won by default)
97
Not enough data
Agentic AI - Social Media Management
6.9(won by default)
22
Not enough data
7.3(won by default)
22
Not enough data
7.0(won by default)
21
Not enough data
7.2(won by default)
21
Not enough data
7.3(won by default)
21
Not enough data
7.1(won by default)
21
Not enough data
7.3(won by default)
21
Not enough data
Compatibility
8.1
18
Not enough data
8.0
17
Not enough data
7.6
15
Not enough data
Agentic AI - Enterprise Search Software
5.3
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
Search Queries
8.0
17
Not enough data
8.7
17
Not enough data
8.2
16
Not enough data
7.4
13
Not enough data
8.4
17
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.5
17
Not enough data
7.9
19
Not enough data
7.4
17
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Setup
7.7
29
Not enough data
7.5
29
Not enough data
7.8
31
Not enough data
7.5
25
Not enough data
Product Discovery
7.7
30
Not enough data
7.6
28
Not enough data
7.9
28
Not enough data
7.2
23
Not enough data
8.0
29
Not enough data
Integration
7.9
26
Not enough data
7.2
24
Not enough data
7.3
22
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Page Customization
7.0
40
Not enough data
7.1
37
Not enough data
7.2
38
Not enough data
7.4
36
Not enough data
Page Optimization
6.4
31
Not enough data
7.3
38
Not enough data
7.5
40
Not enough data
7.6
42
Not enough data
Integrations
6.9
32
Not enough data
7.2
30
Not enough data
7.7
35
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Landing Page Builders
4.8
10
Not enough data
Data collection
5.5
7
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
4.5
7
Not enough data
4.8
7
Not enough data
Segment Trending
4.5
7
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
4.8
7
Not enough data
Analysis
6.5
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
Platform
6.9
7
Not enough data
6.7
7
Not enough data
5.5
7
Not enough data
6.2
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Agentic AI - Market Intelligence
5.5
7
Not enough data
5.7
7
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4
77
Not enough data
7.5
78
Process
Not enough data
8.4
564
Not enough data
9.1
741
Not enough data
8.9
689
Channels
Not enough data
9.0
740
Not enough data
8.4
586
Not enough data
8.7
563
Not enough data
8.2
485
Not enough data
8.3
421
Insight
Not enough data
8.2
539
Not enough data
8.3
648
Not enough data
8.5
562
Not enough data
8.7
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Policy Management - Digital Communications Governance
8.0
14
Not enough data
7.7
14
Not enough data
Surveillance - Digital Communications Governance
8.1
14
Not enough data
8.0
14
Not enough data
Analytics and Reporting - Digital Communications Governance
8.0
14
Not enough data
8.1
13
Not enough data
Compliance Management - Digital Communications Governance
8.2
14
Not enough data
8.2
14
Not enough data
AI Visibility & Tracking
6.2
7
Not enough data
6.7
8
Not enough data
Sentiment & Brand Analysis
7.1
7
Not enough data
6.5
8
Not enough data
Competitive Benchmarking
6.2
7
Not enough data
6.7
8
Not enough data
AI Content Optimization
6.4
7
Not enough data
6.7
8
Not enough data
Reporting & Alerts
6.7
8
Not enough data
6.7
8
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.3
181
Not enough data
7.6
175
|
Verified
Not enough data
8.0
174
|
Verified
Not enough data
Reporting
7.0
125
Not enough data
7.7
151
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
Media Monitoring
7.6
153
Not enough data
7.4
137
Not enough data
7.7
133
Not enough data
In-House Management
7.1
120
Not enough data
7.5
133
|
Verified
Not enough data
Generative AI
6.9
84
Not enough data
Agentic AI - Online Reputation Management
7.1
29
Not enough data
7.4
28
Not enough data
7.4
29
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.1
29
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
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Categories
Categories
Shared Categories
Yext and Zendesk for Customer Service share no categories
Unique Categories
Yext is categorized as Multi-Location Marketing Platforms, Store Locator, Local SEO, Local Listing Management, Landing Page Builders, Digital Governance, Contact Center Knowledge Base, Insight Engines, Market Intelligence, Online Reputation Management, Social Media Management, SEO Tools, Enterprise Search Software, Web Content Management, Answer Engine Optimization (AEO), Knowledge Base, Digital Communications Governance, E-Commerce Search, and Personalization Engines
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
19.6%
Hospital & Health Care
9.1%
Marketing and Advertising
8.0%
Insurance
7.8%
Retail
6.5%
Other
49.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is YEXT worth the cost?
4 Comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 Comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 Comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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