Compare Teamwork.com and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
£9.99 1 user minimum. Per user / per month. Billed yearly.
$19.00 1 user per month billed annually
Teamwork.com
Star Rating
(1,206)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
£9.99 1 user minimum. Per user / per month. Billed yearly.
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,793)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansTeamwork.com vs Zendesk for Customer Service
When assessing the two solutions, reviewers found them equally easy to use. However, Teamwork.com is easier to set up and administer.reviewers also preferred doing business with Teamwork.com overall.
- Reviewers felt that Teamwork.com meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Teamwork.com is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork.com over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Teamwork.com
Basics
£9.99
1 user minimum. Per user / per month. Billed yearly.
For small teams needing to deliver projects and track time more reliably.
- See project health & planned vs actuals
- Report on time & project status
- Summarize comments with AI
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Teamwork.com
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
1,050
8.6
5,175
Ease of Use
8.6
1,056
8.6
5,282
Ease of Setup
8.6
480
8.0
3,244
Ease of Admin
8.8
447
8.2
3,110
Quality of Support
8.8
847
8.4
4,910
Has the product been a good partner in doing business?
9.0
405
8.4
3,033
Product Direction (% positive)
8.9
1,012
8.0
4,831
Features by Category
Ticket and Case Management
Not enough data
8.8
2579
|
Verified
Not enough data
8.7
2606
|
Verified
Not enough data
8.5
2535
|
Verified
Not enough data
8.4
2368
|
Verified
Not enough data
8.2
1931
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2408
|
Verified
Not enough data
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
243
Not enough data
8.0
245
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2329
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1434
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.8
1389
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1955
|
Verified
Not enough data
8.2
1764
|
Verified
Not enough data
7.9
2366
|
Verified
Not enough data
8.0
2417
|
Verified
Tasks
9.1
346
|
Verified
Not enough data
9.2
344
|
Verified
Not enough data
9.1
345
|
Verified
Not enough data
9.1
339
|
Verified
Not enough data
8.9
332
|
Verified
Not enough data
8.5
317
|
Verified
Not enough data
8.7
331
|
Verified
Not enough data
9.0
334
|
Verified
Not enough data
Projects
9.0
329
|
Verified
Not enough data
8.9
317
|
Verified
Not enough data
8.5
297
|
Verified
Not enough data
8.8
309
|
Verified
Not enough data
8.8
315
|
Verified
Not enough data
8.7
295
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.8
319
|
Verified
Not enough data
8.4
283
|
Verified
Not enough data
8.7
311
|
Verified
Not enough data
8.7
282
|
Verified
Not enough data
Resource Management
8.5
286
|
Verified
Not enough data
8.6
302
|
Verified
Not enough data
8.7
312
|
Verified
Not enough data
Project Monitoring
8.8
282
|
Verified
Not enough data
8.6
294
|
Verified
Not enough data
8.9
314
|
Verified
Not enough data
Generative AI
6.4
71
Not enough data
6.6
71
Not enough data
Agentic AI - Project Management
7.6
11
Not enough data
7.7
11
Not enough data
8.3
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
Setup
8.7
35
Not enough data
8.4
37
Not enough data
7.9
37
Not enough data
8.3
37
Not enough data
Management
8.6
34
Not enough data
8.0
34
Not enough data
7.6
33
Not enough data
Generative AI
6.4
32
Not enough data
Agentic AI - Workflow Management
8.9
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
10.0
6
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Planning
8.1
21
Not enough data
7.9
22
Not enough data
8.0
22
Not enough data
Optimization
8.0
22
Not enough data
7.4
21
Not enough data
7.6
21
Not enough data
Bug Reporting
8.6
21
Not enough data
8.4
21
Not enough data
8.1
21
Not enough data
Bug Monitoring
8.6
20
Not enough data
8.4
20
Not enough data
9.3
20
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
Goal Creation
9.1
9
Not enough data
9.2
8
Not enough data
7.7
8
Not enough data
8.3
9
Not enough data
Agentic AI - Objectives and Key Results (OKR)
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.1
16
Not enough data
9.4
16
Not enough data
9.2
16
Not enough data
8.2
16
Not enough data
9.3
16
Not enough data
9.0
16
Not enough data
Content Planning
9.0
16
Not enough data
9.2
16
Not enough data
8.9
15
Not enough data
Marketing Campaign Performance
8.1
16
Not enough data
8.9
16
Not enough data
Agentic AI - Marketing Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other Features
9.2
15
Not enough data
9.0
15
Not enough data
Task Creation
9.1
238
Not enough data
9.1
242
Not enough data
8.7
232
Not enough data
8.6
215
Not enough data
Task Management
9.2
232
Not enough data
9.1
236
Not enough data
8.8
220
Not enough data
9.0
221
Not enough data
Generative AI
6.5
62
Not enough data
6.6
61
Not enough data
Customer Management
8.6
20
Not enough data
Feature Not Available
Not enough data
8.3
18
Not enough data
7.4
18
Not enough data
Project Management
9.4
19
Not enough data
9.1
21
Not enough data
9.0
18
Not enough data
9.0
20
Not enough data
Accounting
7.6
18
Not enough data
7.9
18
Not enough data
7.4
19
Not enough data
8.0
18
Not enough data
8.5
20
Not enough data
Portfolio Management
8.2
18
Not enough data
8.0
19
Not enough data
7.9
17
Not enough data
7.7
17
Not enough data
Analytics
7.5
17
Not enough data
8.6
18
Not enough data
7.4
18
Not enough data
Administration
8.4
19
Not enough data
8.9
20
Not enough data
9.0
19
Not enough data
Platform
8.5
18
Not enough data
8.3
18
Not enough data
8.3
22
Not enough data
7.8
20
Not enough data
Feature Not Available
Not enough data
Generative AI
7.4
12
Not enough data
7.3
11
Not enough data
Artificial Intelligence - Professional Services Automation
8.3
8
Not enough data
7.7
8
Not enough data
8.8
8
Not enough data
Agentic AI - Professional Services Automation
8.3
8
Not enough data
8.1
8
Not enough data
Automation
8.2
53
Not enough data
8.1
55
Not enough data
8.2
49
Not enough data
Administration
8.5
51
Not enough data
8.4
49
Not enough data
9.2
53
Not enough data
Project management
8.8
56
Not enough data
7.9
53
Not enough data
8.1
51
Not enough data
8.6
51
Not enough data
8.5
49
Not enough data
7.8
48
Not enough data
8.4
51
Not enough data
Workload
8.5
50
Not enough data
8.2
50
Not enough data
8.0
47
Not enough data
8.0
49
Not enough data
Communication & Collaboration
8.3
48
Not enough data
8.3
49
Not enough data
8.8
52
Not enough data
Cost Management
8.0
46
Not enough data
8.5
47
Not enough data
7.9
45
Not enough data
Integration
7.3
44
Not enough data
7.4
46
Not enough data
7.4
43
Not enough data
Generative AI
6.8
42
Not enough data
6.7
45
Not enough data
Agentic AI - Work Management
8.6
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
8.6
6
Not enough data
Communication
8.6
179
Not enough data
8.8
185
Not enough data
8.6
174
Not enough data
8.9
176
Not enough data
8.9
169
Not enough data
Content & Documents
9.1
205
Not enough data
9.0
198
Not enough data
8.7
199
Not enough data
8.7
180
Not enough data
Controls
8.8
189
Not enough data
9.0
176
Not enough data
9.2
197
Not enough data
8.8
180
Not enough data
9.0
167
Not enough data
Project Management
9.4
208
Not enough data
9.0
202
Not enough data
9.1
204
Not enough data
8.7
185
Not enough data
Remote Collaboration
9.1
187
Not enough data
9.1
193
Not enough data
9.0
193
Not enough data
8.2
164
Not enough data
Generative AI
6.9
39
Not enough data
6.9
37
Not enough data
Agentic AI - Project Collaboration
8.6
7
Not enough data
8.1
7
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
7.8
23
Not enough data
7.7
23
Not enough data
7.9
23
Not enough data
Planning
8.6
22
Not enough data
8.6
23
Not enough data
8.2
21
Not enough data
8.0
22
Not enough data
7.7
22
Not enough data
Workflow Management
9.0
23
Not enough data
9.0
23
Not enough data
8.3
23
Not enough data
8.1
22
Not enough data
Time Tracking
9.0
71
Not enough data
9.3
74
Not enough data
8.6
69
Not enough data
Client Invoicing
7.3
57
Not enough data
6.5
55
Not enough data
7.0
58
Not enough data
Mobile Time Tracking
8.1
64
Not enough data
Administration
8.0
67
Not enough data
8.4
69
Not enough data
8.5
69
Not enough data
7.5
64
Not enough data
8.7
61
Not enough data
Platform
8.3
67
Not enough data
8.2
63
Not enough data
7.5
63
Not enough data
8.9
61
Not enough data
7.7
61
Not enough data
6.5
58
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Teamwork.com and Zendesk for Customer Service share no categories
Unique Categories
Teamwork.com is categorized as Project Collaboration, Work Management, Marketing Calendar, Objectives and Key Results (OKR), Resource Management, Workflow Management, Google Workspace Project Management, Product Management, Task Management, Bug Tracking, Time Tracking, Professional Services Automation, Project Management, and Marketing Resource Management
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Teamwork.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
24.3%
Information Technology and Services
12.6%
Computer Software
8.9%
Higher Education
3.2%
Internet
2.1%
Other
48.9%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Will Teamwork have any new features in the future? What are their perspectives in development?
3 Comments
BW
I am not an employee of Teamwork, but a very long time user. Teamwork continues to innovate and add new features all the time. Beyond Projects, they have,...Read more
How often are the updates made?
2 Comments
NH
Hey there Rasaan,
Our team are constantly making updates to the platform and the user experience, however, the gantt chart creation glitch doesn't sound...Read more
How do I integrate Temwork Project with other software?
2 Comments
NH
Hey there Ovi,
We have a Gantt Chart feature built into Teamwork which might solve having to integrate, but we also have a full list of integrations for...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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