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Compare Scribe and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (51.7% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free
Free Per Month
Scribe
Star Rating
(696)4.8 out of 5
Market Segments
Small-Business (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansTidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansScribe vs Tidio
When assessing the two solutions, reviewers found Scribe easier to use, set up, and administer. Reviewers also preferred doing business with Scribe overall.
- Reviewers felt that Scribe meets the needs of their business better than Tidio.
- When comparing quality of ongoing product support, reviewers felt that Scribe is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Scribe over Tidio.
Pricing
Entry-Level Pricing
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Scribe
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
622
9.1
1,305
Ease of Use
9.4
630
9.3
1,323
Ease of Setup
9.5
580
9.2
1,063
Ease of Admin
9.4
286
9.2
947
Quality of Support
9.3
313
9.2
1,139
Has the product been a good partner in doing business?
9.4
264
9.2
897
Product Direction (% positive)
9.5
609
9.2
1,173
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Guide Options
8.2
414
Not enough data
8.5
409
Not enough data
7.7
403
Not enough data
7.8
407
Not enough data
8.2
399
Not enough data
Guide Tools
8.0
395
Not enough data
8.3
399
Not enough data
8.6
409
Not enough data
7.9
387
Not enough data
Access Options
7.1
368
Not enough data
7.6
372
Not enough data
8.0
375
Not enough data
Platform Basics
9.6
392
Not enough data
Feature Not Available
Not enough data
8.7
379
Not enough data
Platform Content
8.4
194
Not enough data
8.1
369
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.7
373
Not enough data
8.4
359
Not enough data
Agentic AI - Screen and Video Capture
7.8
128
Not enough data
Task Tracking
8.0
328
Not enough data
7.5
321
Not enough data
8.1
324
Not enough data
Checklist Options
Feature Not Available
Not enough data
7.5
312
Not enough data
8.5
328
Not enough data
Software Availability
7.8
327
Not enough data
8.5
324
Not enough data
7.0
311
Not enough data
9.1
338
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
85
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
749
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
649
|
Verified
Not enough data
8.5
482
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
616
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
568
|
Verified
Not enough data
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Scribe and Tidio share no categories
Unique Categories
Scribe is categorized as Standard Operating Procedures, Work Instructions, and Screen and Video Capture
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.7%
Information Technology and Services
7.8%
Financial Services
4.6%
Accounting
4.4%
Non-Profit Organization Management
4.0%
Other
70.5%
Retail
8.2%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Scribe has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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