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Compare SAP Sales Cloud and Zoho CRM 
Featured Products
At a Glance
Market Segments
Enterprise (44.9% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
No pricing available
Free
SAP Sales Cloud
Star Rating
(965)4.2 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudZoho CRM
Star Rating
(2,865)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SAP Sales Cloud excels in user experience, with many users praising its intuitive interface and customization options. One user highlighted how the platform allows for tailored report layouts, making it easier to manage sales reports and pricing details.
- Users say that Zoho CRM stands out for its affordability and ease of use, particularly for small businesses. Reviewers appreciate its powerful automation and integration capabilities with other Zoho applications, making it a flexible choice for growing companies.
- According to verified reviews, SAP Sales Cloud offers superior quality of support, with users noting responsive assistance and effective problem resolution. This is a significant advantage for organizations that require reliable support during implementation and ongoing use.
- Reviewers mention that Zoho CRM's implementation process is straightforward, making it easy for teams to get started quickly. Users have found it simpler to navigate compared to other CRMs, which can be a crucial factor for businesses with limited IT resources.
- G2 reviewers highlight that SAP Sales Cloud is particularly strong in sales analytics, with features that support detailed reporting and forecasting. Users have noted the effectiveness of its interactive dashboards and data visualization tools, which enhance decision-making processes.
- Users report that while Zoho CRM is effective for task management, it sometimes lacks the depth of features found in SAP Sales Cloud. However, its competitive pricing and comprehensive feature set make it a compelling option for smaller organizations looking for a robust CRM solution.
Pricing
Entry-Level Pricing
SAP Sales Cloud
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
SAP Sales Cloud
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.5
694
8.4
2,441
Ease of Use
7.9
706
8.3
2,456
Ease of Setup
8.1
392
8.0
1,225
Ease of Admin
8.0
261
8.0
1,015
Quality of Support
8.3
664
7.6
2,234
Has the product been a good partner in doing business?
8.5
262
8.0
991
Product Direction (% positive)
8.4
668
8.0
2,376
Features by Category
Sales Force Automation
8.3
470
|
Verified
8.5
1634
|
Verified
8.2
312
8.3
876
|
Verified
8.2
433
|
Verified
8.2
1553
|
Verified
8.3
450
|
Verified
8.2
1628
|
Verified
8.1
406
|
Verified
7.8
1188
|
Verified
8.1
426
|
Verified
8.4
670
|
Verified
8.1
427
|
Verified
7.9
1218
|
Verified
8.2
429
|
Verified
8.0
1210
|
Verified
8.2
445
|
Verified
8.2
1321
|
Verified
Marketing Automation
7.9
378
|
Verified
8.0
1340
|
Verified
8.2
303
7.9
1302
|
Verified
8.4
401
|
Verified
8.4
1529
|
Verified
8.1
348
|
Verified
7.9
1126
|
Verified
Customer Support
8.4
411
|
Verified
8.0
1201
|
Verified
8.2
421
|
Verified
7.9
1204
|
Verified
8.2
418
|
Verified
7.9
1237
|
Verified
8.0
381
|
Verified
7.8
1070
|
Verified
8.2
409
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
8.2
459
|
Verified
8.2
1502
|
Verified
8.2
459
|
Verified
8.2
1556
|
Verified
8.2
415
|
Verified
8.1
1054
|
Verified
Mobile & Social
8.1
270
8.1
1082
|
Verified
8.0
217
8.0
1093
|
Verified
7.8
341
|
Verified
8.0
1199
|
Verified
Platform
8.1
289
|
Verified
8.1
858
|
Verified
8.3
289
|
Verified
8.1
830
|
Verified
8.5
293
|
Verified
8.4
859
|
Verified
8.3
260
|
Verified
8.1
649
|
Verified
8.2
269
|
Verified
7.8
549
|
Verified
8.4
276
|
Verified
8.1
720
|
Verified
8.4
292
|
Verified
8.4
841
|
Verified
8.3
280
|
Verified
8.1
662
|
Verified
Integration
8.4
288
|
Verified
8.3
651
|
Verified
8.2
269
|
Verified
8.1
635
|
Verified
8.1
251
|
Verified
8.0
599
|
Verified
Generative AI
7.6
137
8.2
181
Agentic AI - CRM
7.2
41
8.0
66
7.3
41
8.3
64
7.5
40
8.1
66
7.3
42
8.0
65
7.6
40
8.3
65
7.6
41
8.3
65
7.7
41
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
73
Not enough data
8.8
74
Not enough data
8.8
74
Not enough data
8.9
74
Organization
Not enough data
8.7
75
Not enough data
8.4
74
Not enough data
8.6
74
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
76
Sales Analysis
Not enough data
8.4
70
Not enough data
8.4
74
Generative AI
Not enough data
8.2
28
Not enough data
8.1
28
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
147
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
154
Not enough data
8.5
149
Repeatability and Reportability
Not enough data
8.4
146
Not enough data
8.6
151
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
7.9
122
AI and Automation
Not enough data
8.3
148
Not enough data
8.5
147
Not enough data
8.3
141
Not enough data
8.1
135
Not enough data
7.8
127
Generative AI
Not enough data
7.5
70
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
99
Not enough data
8.6
94
Not enough data
8.6
98
Not enough data
8.4
90
Not enough data
8.8
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
77
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
140
Not enough data
8.3
145
Not enough data
8.4
146
Customizations
Not enough data
8.7
150
Not enough data
8.8
147
Not enough data
8.8
148
Not enough data
8.7
144
Not enough data
8.6
149
Generative AI
Not enough data
7.6
60
Agentic AI - Sales Analytics
7.6
11
7.5
29
7.9
11
7.5
29
7.6
11
7.1
29
7.4
11
7.4
29
7.9
11
7.5
29
Data Sourcing
8.6
132
8.3
145
8.8
131
8.4
149
8.6
128
8.3
142
9.0
130
8.6
155
8.6
130
8.5
146
Predictive Analytics
8.8
128
8.5
146
8.9
129
8.3
138
8.7
132
8.0
124
8.9
136
8.2
130
Sales Management
8.6
133
8.5
153
8.3
131
8.3
131
8.7
133
8.5
144
9.0
134
8.8
151
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP Sales Cloud and Zoho CRM are categorized as CRM and Sales Analytics
Unique Categories
SAP Sales Cloud has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.9%
Computer Software
4.9%
Accounting
4.6%
Financial Services
3.8%
Automotive
3.3%
Other
69.5%
Information Technology and Services
16.1%
Computer Software
9.8%
Marketing and Advertising
8.9%
Financial Services
3.5%
Real Estate
3.5%
Other
58.1%
Alternatives
Discussions
What is CRM features?
2 Comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 Comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What SAP components are included in SAP CRM?
1 Comment
SR
Still learning from these SAP Ocean Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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