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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Per Month
Salesforce Service Cloud
Star Rating
(7,170)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in ease of use, scoring 9.3 compared to Salesforce Service Cloud's 8.4. Reviewers mention that Tidio's intuitive interface allows for quick onboarding and minimal training, making it ideal for small businesses.
- Reviewers mention that Tidio offers a free entry-level price, making it accessible for startups and small businesses, while Salesforce Service Cloud starts at $25.00, which may be a barrier for smaller organizations.
- G2 users highlight Tidio's superior live chat functionality, scoring 9.4 against Salesforce's 8.5. Users say that Tidio's live chat feature is seamless and integrates well with their websites, enhancing customer engagement.
- Users on G2 report that Tidio's automation features, scoring 9.0, significantly streamline customer interactions, while Salesforce's automation scores 8.6. Reviewers mention that Tidio's automation capabilities help reduce response times and improve customer satisfaction.
- Reviewers mention that Tidio's customer support quality is rated at 9.2, surpassing Salesforce's 8.3. Users say that Tidio's support team is responsive and helpful, which is crucial for businesses relying on timely assistance.
- Users report that Tidio's mobile optimization scores 8.8, compared to Salesforce's 7.9. Reviewers mention that Tidio's mobile-friendly design allows for effective customer support on-the-go, which is essential for modern businesses.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Salesforce Service Cloud
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.6
2,757
9.1
1,299
Ease of Use
8.4
5,332
9.3
1,317
Ease of Setup
7.9
4,091
9.2
1,057
Ease of Admin
8.2
1,525
9.2
945
Quality of Support
8.3
2,538
9.2
1,133
Has the product been a good partner in doing business?
8.7
1,506
9.2
895
Product Direction (% positive)
8.2
2,718
9.2
1,167
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
8.5
83
8.4
1200
|
Verified
8.4
81
8.3
1229
|
Verified
8.4
87
8.3
1152
|
Verified
8.6
88
8.1
978
7.9
71
7.9
1166
|
Verified
8.6
80
8.3
1148
|
Verified
8.2
75
8.5
1026
|
Verified
8.4
75
Generative AI
7.6
176
7.2
46
7.6
175
6.9
44
Agentic AI - Help Desk
8.1
51
7.0
15
8.2
53
7.1
15
8.1
54
7.0
15
Communication Channels
8.4
1019
|
Verified
8.7
80
8.6
1203
|
Verified
8.7
78
8.1
845
9.2
87
8.0
804
|
Verified
8.0
73
8.1
764
7.2
68
Platform
7.8
552
|
Verified
8.8
104
8.3
816
|
Verified
8.9
716
|
Verified
8.6
691
|
Verified
9.0
108
8.3
609
|
Verified
8.7
110
8.2
1143
|
Verified
8.1
93
8.2
1162
|
Verified
8.8
106
Customer Information
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Not enough data
Predictions
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Not enough data
Platform
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Not enough data
Generative AI
7.3
169
Not enough data
7.3
167
Not enough data
Agentic AI - Customer Success
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Administration
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Not enough data
Knowledge Management
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Not enough data
Compliance
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Not enough data
Customer Support
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Not enough data
Data Security
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Not enough data
Administration
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Not enough data
Generative AI
7.5
147
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.5
119
8.0
57
8.3
117
8.1
56
7.5
116
Feature Not Available
Design
8.4
113
8.4
55
7.9
114
7.6
56
8.2
116
8.0
56
8.4
116
8.2
55
8.5
113
8.2
55
Generative AI
7.4
110
7.7
37
7.5
109
7.6
36
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Quality Assurance
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Not enough data
Engagement
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
Performance
8.6
66
Not enough data
8.8
66
Not enough data
Generative AI
7.7
57
Not enough data
7.9
58
Not enough data
Channels
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Not enough data
Generative AI
7.0
216
Not enough data
Functions
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Not enough data
Agentic AI - Contact Center
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Administrative
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
101
8.4
124
8.6
99
8.1
117
8.0
98
8.1
118
8.2
101
8.4
120
Support Automation
8.1
99
8.4
113
8.1
98
8.3
110
8.0
99
8.5
110
7.9
96
8.4
115
Generative AI
7.4
94
8.1
70
7.4
93
8.1
69
Customer Support
8.3
142
8.4
21
7.9
137
7.7
20
8.2
137
8.2
19
Automation
8.2
140
8.3
21
8.2
141
8.1
20
8.1
140
8.3
20
Artificial Intelligence
7.6
135
8.0
19
7.6
135
7.8
20
7.3
132
8.2
20
Generative AI
7.7
107
7.7
81
7.7
106
7.4
79
7.7
107
7.2
80
Communication
8.5
309
|
Verified
9.3
746
|
Verified
8.6
328
|
Verified
9.1
750
|
Verified
8.4
274
|
Verified
8.5
539
8.5
276
|
Verified
9.1
647
|
Verified
7.8
159
8.5
481
|
Verified
Internal Use
8.3
816
|
Verified
8.9
716
|
Verified
8.3
295
|
Verified
9.0
614
|
Verified
8.5
287
|
Verified
8.8
607
|
Verified
8.4
317
|
Verified
8.6
582
|
Verified
8.5
288
|
Verified
8.8
565
|
Verified
8.7
321
|
Verified
8.7
592
|
Verified
Generative AI
7.2
126
8.1
54
Self-Service Experience
8.6
591
8.7
89
8.3
578
8.8
81
8.3
527
8.7
26
7.9
213
8.8
87
8.4
223
8.9
88
Self-Service Platform
8.4
222
8.7
90
8.6
227
9.0
94
7.6
198
8.8
88
8.5
214
8.8
90
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(tied score)
52
7.9(tied score)
26
7.9(tied score)
52
7.9(tied score)
26
Process
8.6(won by 0.4)
242
8.2
46
8.6(won by 0.1)
262
8.5
48
8.3
223
8.4(won by 0.1)
43
Channels
8.8
271
8.9(won by 0.1)
49
8.4
246
8.9(won by 0.5)
50
8.5
229
9.4(won by 0.9)
51
8.6(won by 0.5)
230
8.1
43
8.6(tied score)
212
8.6(tied score)
43
Insight
8.6(won by 0.1)
228
8.5
42
8.8(won by 0.5)
263
8.3
46
8.5
202
9.1(won by 0.6)
51
8.7
250
9.2(won by 0.5)
41
Generative AI
8.0
79
5.2
7
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Tidio are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Salesforce Service Cloud is categorized as Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Tidio is categorized as AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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