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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$0.00 Per Month
Salesforce Sales Cloud
Star Rating
(25,296)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in its comprehensive Opportunity & Pipeline Management with a score of 8.7, while Scratchpad shines in Opportunity and Pipeline Management with a higher score of 9.6, indicating a more user-friendly experience for managing sales opportunities.
- Reviewers mention that Salesforce Sales Cloud's Quality of Support is rated at 8.1, which is significantly lower than Scratchpad's impressive score of 9.7, suggesting that users find Scratchpad's support more responsive and helpful.
- G2 users highlight that Scratchpad offers a superior Ease of Use with a score of 9.6 compared to Salesforce Sales Cloud's 8.1, making it a more intuitive choice for sales teams looking for a straightforward interface.
- Users on G2 report that Salesforce Sales Cloud's CRM Integration is rated at 8.8, which is lower than Scratchpad's 9.5, indicating that Scratchpad provides a more seamless integration experience with other tools.
- Reviewers say that Scratchpad's Lead Qualification feature is rated equally at 8.8, but users find it more effective in practice, suggesting that Scratchpad's implementation may be more user-friendly and efficient.
- Users report that Salesforce Sales Cloud has a higher Entry Level Price of $25.00, while Scratchpad offers a free entry-level option, making Scratchpad a more accessible choice for smaller teams or startups.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
Scratchpad
Free Trial is available
Ratings
Meets Requirements
8.8
13,789
9.2
975
Ease of Use
8.2
17,769
9.6
986
Ease of Setup
7.8
8,734
9.4
114
Ease of Admin
7.9
4,439
9.0
76
Quality of Support
8.1
12,027
9.7
896
Has the product been a good partner in doing business?
8.4
4,402
9.6
76
Product Direction (% positive)
8.2
13,463
9.3
822
Features by Category
Sales Force Automation
8.8
9450
|
Verified
Not enough data
8.3
6389
|
Verified
Not enough data
8.7
9170
|
Verified
Not enough data
8.3
9429
|
Verified
Not enough data
8.0
7311
|
Verified
Not enough data
8.2
7602
|
Verified
Not enough data
8.0
6749
|
Verified
Not enough data
8.1
6649
|
Verified
Not enough data
8.3
7401
|
Verified
Not enough data
Marketing Automation
8.0
6662
|
Verified
Not enough data
8.1
6984
|
Verified
Not enough data
8.5
8009
|
Verified
Not enough data
7.9
5422
Not enough data
Customer Support
8.3
6807
|
Verified
Not enough data
8.1
6380
|
Verified
Not enough data
8.2
6777
|
Verified
Not enough data
8.0
5493
|
Verified
Not enough data
8.2
5983
|
Verified
Not enough data
Reporting & Analytics
8.5
8929
|
Verified
Not enough data
8.5
9116
|
Verified
Not enough data
8.2
7424
|
Verified
Not enough data
Mobile & Social
7.9
5612
|
Verified
Not enough data
7.8
5244
|
Verified
Not enough data
7.7
6092
|
Verified
Not enough data
Platform
8.5
3584
|
Verified
Not enough data
8.5
3591
|
Verified
Not enough data
8.6
3616
|
Verified
Not enough data
8.4
2894
|
Verified
Not enough data
8.5
3167
|
Verified
Not enough data
8.1
3188
|
Verified
Not enough data
8.7
3589
|
Verified
Not enough data
8.1
3022
Not enough data
Integration
8.5
2598
|
Verified
Not enough data
8.5
3050
|
Verified
Not enough data
8.5
2889
|
Verified
Not enough data
Generative AI
7.6
881
Not enough data
Agentic AI - CRM
7.9
243
Not enough data
7.9
243
Not enough data
8.2
240
Not enough data
8.0
237
Not enough data
8.0
235
Not enough data
8.1
237
Not enough data
8.2
239
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
270
7.7
53
8.8
292
8.8
61
8.8
314
8.8
72
8.6
288
8.3
61
Organization
8.9
349
9.6
168
8.8
340
9.7
162
8.8
334
9.1
124
Performance Analysis
8.4
282
8.3
68
8.8
305
8.6
81
Sales Analysis
8.4
283
8.6
75
8.8
297
9.5
111
Generative AI
8.5
122
6.6
17
8.4
122
6.2
17
Agentic AI - AI Sales Assistant
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
Integrated Workflows
8.7
518
8.9
182
8.5
510
6.4
116
8.1
466
5.0
100
8.1
461
6.4
85
8.9
520
9.5
194
8.4
469
7.6
130
8.6
482
8.6
148
Repeatability and Reportability
8.4
483
7.9
143
8.7
501
9.0
171
8.7
497
8.8
155
8.4
483
7.2
118
7.8
417
5.6
96
AI and Automation
8.5
462
7.8
129
8.4
469
7.0
110
8.3
428
6.1
95
8.0
432
5.5
94
7.8
414
5.5
95
Generative AI
7.4
268
5.4
74
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.4
89
Not enough data
8.6
86
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.3
88
Not enough data
8.5
87
Not enough data
Call Analytics
8.7
131
4.3
5
8.6
135
4.7
6
8.7
131
3.3
6
8.9
131
3.9
6
Agent Performance Management
8.7
140
3.3
6
8.7
124
6.0
5
8.7
141
6.0
5
Generative AI
8.2
56
Not enough data
Agentic AI - Conversation Intelligence
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Revenue Sourcing and Forecasting
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
Not enough data
CRM Data Enrichment
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Not enough data
Account Management
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
170
Not enough data
8.6
168
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
165
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
167
Not enough data
8.4
174
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.4
56
Not enough data
8.5
55
Not enough data
Agentic AI - Lead Scoring
7.8
51
Not enough data
8.3
51
Not enough data
7.8
51
Not enough data
8.0
52
Not enough data
Attribution
8.9
446
Not enough data
8.9
450
Not enough data
8.6
432
Not enough data
Discovery
8.9
453
Not enough data
8.6
448
Not enough data
8.6
430
Not enough data
Management
8.5
418
Not enough data
8.7
436
Not enough data
Platform
8.6
428
Not enough data
8.6
428
Not enough data
Agentic AI - Sales Performance Management
8.5
73
Not enough data
8.6
73
Not enough data
8.6
74
Not enough data
Incentives
8.2
437
Feature Not Available
8.4
500
7.3
148
8.0
435
Feature Not Available
8.6
512
7.0
131
Personalization
8.6
481
Feature Not Available
8.8
558
8.9
262
8.9
590
9.1
264
8.6
535
8.0
167
Administrative
8.8
563
9.4
282
8.5
526
8.2
149
8.4
507
7.9
145
Agentic AI - Email Tracking
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Not enough data
Analytics
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Not enough data
Customizations
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Not enough data
Generative AI
7.5
292
Not enough data
Agentic AI - Sales Analytics
8.2
79
Not enough data
8.6
78
Not enough data
8.3
78
Not enough data
8.3
78
Not enough data
8.3
78
Not enough data
Data Sourcing
8.5
964
8.3
42
8.7
995
8.0
42
8.3
899
7.4
38
8.7
1026
9.1
46
8.6
959
9.2
40
Predictive Analytics
8.4
941
7.1
39
8.6
954
8.5
39
8.1
852
8.1
38
8.3
892
8.6
43
Sales Management
8.7
981
9.3
46
8.1
855
7.1
40
8.6
976
8.4
41
8.8
1044
8.6
43
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
9.2
6
8.8
251
7.9
7
8.5
211
8.1
6
8.5
246
Not enough data
Feedback
8.8
239
8.3
5
8.6
236
6.3
5
8.6
216
8.3
5
8.6
204
6.0
5
8.9
228
10.0
7
8.9
229
8.3
5
8.7
202
7.5
6
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
31
Not enough data
8.2
31
Not enough data
8.3
31
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
327
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
342
Not enough data
8.4
341
Not enough data
8.5
223
Not enough data
8.3
350
Not enough data
Learning Management - Sales Enablement
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
Revenue Enablement - Sales Enablement
8.5
24
Not enough data
8.5
25
Not enough data
9.0
24
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, and Sales Performance Management
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Sales Enablement, Sales Planning, Lead Scoring, Email Tracking, CRM, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Scratchpad is categorized as Productivity Bots
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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