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At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
Contact Us Per Year
Salesforce Platform
Star Rating
(3,781)4.5 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Salesforce Platform excels in its comprehensive CRM capabilities, particularly with features like Sales Cloud and Service Cloud, which users find invaluable for managing customer relationships effectively.
- Users report that UserTesting shines in its user experience research tools, particularly the ability to conduct live user interviews and usability testing, which reviewers mention as critical for gathering actionable insights.
- Reviewers mention that while both platforms have similar ease of use scores, Salesforce Platform's extensive customization options can lead to a steeper learning curve, whereas UserTesting is praised for its intuitive interface that allows users to get started quickly.
- Users on G2 highlight that Salesforce Platform's quality of support is solid, but UserTesting's support team is often described as more responsive and helpful, contributing to a higher quality of support score.
- G2 users report that Salesforce Platform has a strong product direction with frequent updates and new features, particularly in automation and AI capabilities, while UserTesting's product direction is seen as less aggressive, focusing more on refining existing features.
- Users say that Salesforce Platform's entry-level pricing is competitive at $25/user/month, but many appreciate UserTesting's free trial, which allows potential users to explore its features without financial commitment.
Pricing
Entry-Level Pricing
Salesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Salesforce Platform
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
2,207
8.6
598
Ease of Use
8.5
2,971
8.4
629
Ease of Setup
8.4
1,768
8.6
295
Ease of Admin
8.5
763
8.7
231
Quality of Support
8.5
1,970
9.0
521
Has the product been a good partner in doing business?
8.8
760
8.8
226
Product Direction (% positive)
8.7
2,175
8.1
588
Features by Category
User Response Methods
Not enough data
7.5
316
|
Verified
Not enough data
8.7
373
|
Verified
Not enough data
8.7
295
|
Verified
Not enough data
7.1
181
|
Verified
Not enough data
8.2
350
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Data Masking
9.5
14
Not enough data
9.5
14
Not enough data
9.4
14
Not enough data
9.6
14
Not enough data
8.9
14
Not enough data
Administration
9.0
286
Not enough data
8.8
275
Not enough data
9.3
299
Not enough data
9.0
298
Not enough data
9.2
300
Not enough data
9.0
287
Not enough data
Automation
9.0
319
Not enough data
8.9
310
Not enough data
9.0
317
Not enough data
Development
8.9
290
Not enough data
8.6
251
Not enough data
8.5
242
Not enough data
9.0
269
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
101
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
105
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.4
19
Not enough data
8.1
19
Not enough data
8.7
19
Not enough data
Functionality
9.2
28
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
8.9
28
Not enough data
9.2
26
Not enough data
Functionality
8.6
299
Not enough data
9.1
313
Not enough data
9.2
308
Not enough data
8.9
304
Not enough data
8.5
288
Not enough data
9.1
309
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
7.2
6
Not enough data
7.2
6
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
8.1
6
Not enough data
6.9
6
Not enough data
Functionality
8.7
75
Not enough data
8.7
76
Not enough data
9.0
78
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Not enough data
Type
8.7
73
Not enough data
8.8
74
Not enough data
Reporting
8.9
73
Not enough data
8.9
74
Not enough data
9.0
14
Not enough data
9.5
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.6
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.5
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
Not enough data
Analytics
Not enough data
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
9.3
70
Not enough data
9.4
70
Not enough data
9.2
70
Not enough data
Functionality
9.4
71
Not enough data
9.4
70
Not enough data
9.5
71
Not enough data
Processes
9.2
71
Not enough data
9.4
71
Not enough data
9.3
71
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.0
70
Not enough data
8.5
68
Not enough data
8.7
68
Not enough data
8.5
68
Not enough data
Data Control
8.6
67
Not enough data
8.6
68
Not enough data
9.0
68
Not enough data
Agentic AI - Drag and Drop App Builder
9.1
24
Not enough data
9.0
24
Not enough data
8.8
24
Not enough data
Functionality
9.1
130
Not enough data
8.8
129
Not enough data
8.8
127
Not enough data
9.2
128
Not enough data
8.7
128
Not enough data
8.8
128
Not enough data
9.1
127
Not enough data
Functionality
9.2
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
8.7
33
Not enough data
Support
9.3
33
Not enough data
9.0
33
Not enough data
9.3
33
Not enough data
Agentic AI - AI Code Generation
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
8.7
22
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Agentic AI - Software Testing
9.0
24
Not enough data
8.9
24
Not enough data
9.0
24
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.6
234
Not enough data
8.7
231
Not enough data
8.7
255
Not enough data
8.6
244
Not enough data
8.9
265
Not enough data
Data Control
8.9
262
Not enough data
8.8
264
Not enough data
9.2
262
Not enough data
Publishing
8.9
241
Not enough data
8.9
249
Not enough data
8.9
238
Not enough data
Agentic AI - Low-Code Development Platforms
9.1
50
Not enough data
9.2
48
Not enough data
9.0
49
Not enough data
Development
8.7
563
Not enough data
8.6
552
Not enough data
8.7
509
Not enough data
8.6
548
Not enough data
8.6
508
Not enough data
Database
9.0
542
Not enough data
8.8
598
Not enough data
8.5
489
Not enough data
8.6
550
Not enough data
8.6
578
Not enough data
Infrastructure
8.5
549
Not enough data
8.1
519
Not enough data
9.1
572
Not enough data
User Interface Design
8.5
139
|
Verified
Not enough data
8.7
157
|
Verified
Not enough data
8.8
158
|
Verified
Not enough data
9.1
156
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
158
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
147
|
Verified
Not enough data
9.0
152
Not enough data
8.9
149
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
39
Not enough data
8.8
39
Not enough data
8.6
39
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Platform and UserTesting share no categories
Unique Categories
Salesforce Platform is categorized as Application Development Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, Identity and Access Management (IAM), Cloud Platform as a Service (PaaS), DevOps Platforms, and AI Code Generation
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Salesforce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.4%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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