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Compare Readymode and RingCentral Contact Center 
At a Glance
Market Segments
Small-Business (71.5% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$199.00 1 License Per Month
No pricing available
Readymode
Star Rating
(155)4.6 out of 5
Market Segments
Small-Business (71.5% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 1 License Per Month
Browse all 2 pricing plansRingCentral Contact Center
Star Rating
(183)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Readymode excels in user satisfaction, boasting a higher overall rating compared to RingCentral Contact Center. Users appreciate its dynamic scripting capabilities, which help ensure compliance notes are not overlooked during calls.
- Users say that Readymode's predictive dialing features significantly enhance call efficiency, allowing agents to prioritize their time effectively. This feature adjusts dialing intervals based on agent performance, a point highlighted by users who value the smart list pace that prevents back-to-back calls.
- According to verified reviews, RingCentral Contact Center shines in its unified platform that integrates calls, messages, and customer interactions seamlessly. Users find this organization beneficial for managing their workflows, making it easier to stay on top of customer communications.
- Reviewers mention that while Readymode has a strong focus on small businesses, RingCentral Contact Center offers a broader appeal with its robust features, although it has a slightly lower satisfaction score. Users appreciate the quick response times from RingCentral's support team, which helps resolve inquiries efficiently.
- G2 reviewers highlight that Readymode's ease of use is a significant advantage, with many users praising its intuitive setup process. This contrasts with RingCentral Contact Center, where some users have noted challenges in navigating the platform, despite its comprehensive feature set.
- Users report that Readymode's quality of support is notably high, with a score that reflects its commitment to customer service. This is particularly important for small businesses that rely on responsive support to address their unique needs, while RingCentral Contact Center's support, although efficient, has received mixed feedback regarding its overall effectiveness.
Pricing
Entry-Level Pricing
Readymode
Readymode Starter
$199.00
1 License Per Month
Core outbound dialing features for individuals and small teams from 1-4 licenses.
- Includes 30 DIDs
- Unlimited Technical Support - for Free
- $0 Set-up Fees
RingCentral Contact Center
No pricing availableFree Trial
Readymode
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.2
129
8.4
144
Ease of Use
9.0
142
8.5
147
Ease of Setup
8.7
130
8.3
78
Ease of Admin
9.0
65
8.3
49
Quality of Support
9.3
128
7.9
128
Has the product been a good partner in doing business?
9.5
64
8.0
50
Product Direction (% positive)
9.4
127
7.2
136
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Integrated Workflows
9.2
6
Not enough data
7.5
6
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
8.3
7
Not enough data
9.3
5
Not enough data
Repeatability and Reportability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.0
70
8.4
24
|
Verified
9.3
71
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
8.8
60
7.4
22
|
Verified
9.1
70
8.0
22
|
Verified
9.5
72
8.3
25
|
Verified
Automation
8.9
62
8.3
21
|
Verified
8.8
54
8.2
23
|
Verified
8.5
61
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
8.9
34
8.9
48
|
Verified
9.2
35
7.4
38
|
Verified
8.7
33
7.7
40
|
Verified
8.7
21
7.8
46
|
Verified
9.2
28
7.9
39
|
Verified
Generative AI
9.5
7
6.7
26
Functions
9.0
29
8.3
66
|
Verified
9.3
23
8.1
64
|
Verified
9.1
25
7.9
54
|
Verified
9.0
24
7.4
32
|
Verified
9.5
28
8.0
40
|
Verified
9.3
19
7.8
38
|
Verified
9.3
24
8.1
42
9.4
26
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
33
7.9
57
|
Verified
9.5
34
8.5
63
|
Verified
9.0
31
7.9
68
|
Verified
9.2
25
8.0
41
|
Verified
9.0
21
7.8
38
|
Verified
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
Feature Not Available
Not enough data
8.8
23
Not enough data
9.0
26
Not enough data
9.1
28
Not enough data
9.3
25
Not enough data
9.2
21
Not enough data
9.3
26
Not enough data
Generative AI
8.2
12
Not enough data
Workforce Management
9.4
26
Not enough data
9.0
25
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.5
25
Not enough data
9.3
25
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Readymode and RingCentral Contact Center are categorized as Auto Dialer and Contact Center
Unique Categories
Readymode is categorized as Sales Engagement, Call Center Infrastructure (CCI), Call Compliance, and Outbound Call Tracking
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Readymode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
29.8%
Marketing and Advertising
9.3%
Telecommunications
3.3%
Publishing
3.3%
Internet
3.3%
Other
51.0%
Computer Software
7.5%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.3%
Insurance
5.2%
Other
67.2%
Alternatives
Discussions
Why does Round numbers of Leads under Campaigns is different compared to the numbers appearing when you're customizing your Playlist and clicking on the Times Called.
1 Comment
SB
Hi Josie!
Thanks for your question!
The answer is that the Round is the dialing round for the lead file. It will take the lead from the file that has...Read more
Does anyone have a standard way to get around the channel-list permanent association
1 Comment
SB
Thank you for your question. There are multiple ways you can use the channel lists that may vary depending on your intended use. Please reach out to...Read more
How much is XenCall a month?
1 Comment
SB
Hello,
Please refer to our pricing page on the website for pricing information. https://readymode.com/demo/pricing/
Feel free to reach out to...Read more
RingCentral Contact Center has no more discussions with answers
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