# Top 10 RingCentral Contact Center Alternatives & Competitors **Average Rating:** 4.1/5 **Total Number of Reviews:** 210 Explore the best alternatives to RingCentral Contact Center for users who need new software features or want to try different solutions. Auto Dialer Software is a widely used technology, and many people are seeking popular, high quality software solutions with preview dialing, progressive dialing, and predictive dialer. Other important factors to consider when researching alternatives to RingCentral Contact Center include user interface and calls. The best overall RingCentral Contact Center alternative is JustCall. Other similar apps like RingCentral Contact Center are NICE CXone, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Genesys Cloud CX. RingCentral Contact Center alternatives can be found in [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to RingCentral Contact Center - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) ## Top 10 Alternatives to RingCentral Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how RingCentral Contact Center stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Financial Services, and Information Technology and Services, and find the best product for your business. ### 1. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to RingCentral Contact Center, JustCall is: - Easier to do business with - Easier to admin - Better at support Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [RingCentral Contact Center vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringcentral-contact-center) **Compare JustCall with other alternatives:** - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-saas-labs-justcall) - [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) - [JustCall vs CTM](https://www.g2.com/compare/ctm-ctm-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) ### 2. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to RingCentral Contact Center, NICE CXone is: - Slower to reach roi - Better at meeting requirements - Better at support Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [RingCentral Contact Center vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) **Compare NICE CXone with other alternatives:** - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs CTM](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nice-cxone) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,532 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to RingCentral Contact Center, Talkdesk is: - Slower to reach roi - Better at support - Easier to do business with Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [RingCentral Contact Center vs Talkdesk](https://www.g2.com/compare/ringcentral-contact-center-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-talkdesk) ### 4. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 618 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to RingCentral Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - Slower to reach roi - Easier to do business with - Better at support Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [RingCentral Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringcentral-contact-center) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CTM](https://www.g2.com/compare/ctm-ctm-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs GoTo Connect](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-goto-connect) ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to RingCentral Contact Center, Genesys Cloud CX is: - Slower to reach roi - Easier to do business with - More usable Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat](https://www.g2.com/categories/live-chat), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [RingCentral Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringcentral-contact-center) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CTM](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) ### 6. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 257 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to RingCentral Contact Center, 8x8 Contact Center is: - Slower to reach roi - Easier to do business with - Better at support Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [RingCentral Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringcentral-contact-center) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs JustCall](https://www.g2.com/compare/8x8-contact-center-vs-saas-labs-justcall) - [8x8 Contact Center vs NICE CXone](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [8x8 Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Aircall](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [8x8 Contact Center vs CTM](https://www.g2.com/compare/8x8-contact-center-vs-ctm-ctm) - [8x8 Contact Center vs CloudTalk](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [8x8 Contact Center vs GoTo Connect](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ### 7. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,616 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to RingCentral Contact Center, Aircall is: - Slower to reach roi - More usable - Better at support Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [RingCentral Contact Center vs Aircall](https://www.g2.com/compare/aircall-vs-ringcentral-contact-center) **Compare Aircall with other alternatives:** - [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [Aircall vs CTM](https://www.g2.com/compare/aircall-vs-ctm-ctm) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs GoTo Connect](https://www.g2.com/compare/aircall-vs-goto-connect) ### 8. [CTM](https://www.g2.com/products/ctm-ctm/reviews) By CTM **Average Rating:** 4.5/5 **Total Reviews:** 761 CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. Reviewers say compared to RingCentral Contact Center, CTM is: - Easier to do business with - Better at support - Better at meeting requirements Categories in common with RingCentral Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Compare:** [RingCentral Contact Center vs CTM](https://www.g2.com/compare/ctm-ctm-vs-ringcentral-contact-center) **Compare CTM with other alternatives:** - [CTM vs JustCall](https://www.g2.com/compare/ctm-ctm-vs-saas-labs-justcall) - [CTM vs NICE CXone](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [CTM vs Talkdesk](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [CTM vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/ctm-ctm-vs-five9-intelligent-cloud-contact-center-platform) - [CTM vs Genesys Cloud CX](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [CTM vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ctm-ctm) - [CTM vs Aircall](https://www.g2.com/compare/aircall-vs-ctm-ctm) - [CTM vs CloudTalk](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CTM vs GoTo Connect](https://www.g2.com/compare/ctm-ctm-vs-goto-connect) ### 9. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to RingCentral Contact Center, CloudTalk is: - Easier to do business with - Better at support - Easier to admin Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [RingCentral Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringcentral-contact-center) **Compare CloudTalk with other alternatives:** - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) - [CloudTalk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CloudTalk vs GoTo Connect](https://www.g2.com/compare/cloudtalk-vs-goto-connect) ### 10. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to RingCentral Contact Center, GoTo Connect is: - Slower to reach roi - Easier to do business with - Better at support Categories in common with RingCentral Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [RingCentral Contact Center vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringcentral-contact-center) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs JustCall](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [GoTo Connect vs NICE CXone](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [GoTo Connect vs Talkdesk](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [GoTo Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-goto-connect) - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) - [GoTo Connect vs Aircall](https://www.g2.com/compare/aircall-vs-goto-connect) - [GoTo Connect vs CTM](https://www.g2.com/compare/ctm-ctm-vs-goto-connect) - [GoTo Connect vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-goto-connect) --- ## RingCentral Contact Center Alternatives FAQs ### What are the best alternatives to RingCentral Contact Center? The best alternatives to RingCentral Contact Center based on G2 user ratings and review counts include [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 stars, 2385 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 stars, 1730 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2505 reviews), [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5 stars, 611 reviews), and [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1550 reviews). These alternatives outperform RingCentral (4.1/5 stars, 201 reviews) in areas such as ease of administration, support, meeting requirements, usability, and setup. ### What features do alternatives offer that RingCentral Contact Center does not? Alternatives to RingCentral Contact Center offer advanced AI text summarization, adaptive learning, autonomous task execution, cross-system integration, lead development with live chat, natural language interaction, and open ears features that RingCentral lacks natively. ### Which Auto Dialer tools do reviewers recommend instead of RingCentral Contact Center? Reviewers recommend [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) as a top Auto Dialer alternative to RingCentral Contact Center, highlighting its AI-powered sales dialer with predictive, power, and dynamic dialing capabilities, seamless CRM integrations, and AI coaching features. JustCall’s auto-dialer is rated 9.3 on G2, praised for improving connect rates and workflow efficiency. Other recommended Auto Dialer tools include [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews), and [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews), which offer robust AI-driven dialing, intelligent routing, and comprehensive contact center functionalities that enhance dialing efficiency and customer engagement. ### How does RingCentral Contact Center compare to JustCall? According to G2 data, [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) has an average rating of 4.1/5 from 201 reviews, while [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) holds a higher average rating of 4.3/5 across 2,385 reviews. JustCall leads in all six key dimension scores with margins ranging from 0.2 to 0.5 points, including Better at Meeting Requirements (8.6 vs 8.5), More Usable (8.8 vs 8.6), Easier to Set Up (8.7 vs 8.5), Easier to Administer (8.6 vs 8.3), Better at Support (8.3 vs 8.0), and Easier to Do Business With (8.6 vs 8.1). Feature-wise, JustCall offers AI Text Summarization and Open Ears features not available in RingCentral Contact Center, whereas RingCentral provides AI Text-to-Speech, Community Forums, Email, and Mobile Optimization absent in JustCall. User sentiment highlights JustCall's strengths in ease of use (286 mentions), features (207), helpfulness (193), customer support (161), and CRM integration (121), while RingCentral is praised for ease of use (27 mentions), intuitiveness (15), and customer support (14). Overall, JustCall demonstrates stronger user satisfaction, broader feature adoption, and higher usability scores, making it a more favored choice among users according to G2 data. ### Why do users choose JustCall over RingCentral Contact Center? Users choose [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) over RingCentral Contact Center primarily due to its higher usability and ease of setup, reflected in its 0.2 to 0.3-point leads in More Usable (8.8 vs 8.6) and Easier to Set Up (8.7 vs 8.5) dimension scores. JustCall's extensive CRM integrations, especially with platforms like HubSpot and Salesforce, streamline workflows by automatically logging calls and texts, which users frequently cite as a major productivity booster. JustCall's AI-powered features such as AI Text Summarization and advanced automation tools enhance call management and analytics, contributing to improved team performance and efficiency. Users also appreciate its intuitive interface, with 286 mentions of ease of use and 161 mentions of helpful customer support, which often outperforms RingCentral in responsiveness and problem resolution. Additionally, JustCall offers a more cost-effective pricing structure, particularly for international calling, and provides a more scalable solution for small to mid-sized teams. Its seamless multi-device access and reliable call quality for global teams further drive preference. 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