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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcentral-contact-center.png "Product Avatar Image")

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](/products/ringcentral-contact-center/reviews)

[

RingCentral Contact Center

](/products/ringcentral-contact-center/reviews)

(201)4.1/5

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

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### 39.0

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G2

Pinned by G2 as a common question

•

over 3 years ago

More Options
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[
# How good is RingCentral?
](/discussions/how-good-is-ringcentral)
How good is RingCentral?

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

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\<0\>0\>Upvotes

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2 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.&title=RingCentral+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 2 years ago

More Options
- 

[
# What is RingCentral Contact Center used for?
](/discussions/what-is-ringcentral-contact-center-used-for)
What is RingCentral Contact Center used for?

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)

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\<0\>0\>Upvotes

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.&title=RingCentral+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss)

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[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 3 years ago

More Options
- 

[
# What is the difference between a contact center and a call center?
](/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
What is the difference between a contact center and a call center?

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)[

Employee Monitoring Software

](https://www.g2.com/tags/employee-monitoring-software)

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\<0\>0\>Upvotes

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.&title=RingCentral+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

almost 4 years ago

More Options
- 

[
# How does call center software work?
](/discussions/how-does-call-center-software-work)
How does call center software work?

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)[

Employee Monitoring Software

](https://www.g2.com/tags/employee-monitoring-software)

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\<0\>0\>Upvotes

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.&title=RingCentral+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss)

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

about 4 years ago

More Options
- 

[
# What is a contact center software?
](/discussions/what-is-a-contact-center-software)
What is a contact center software?

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

[

Digital Customer Service Platforms Software

](https://www.g2.com/tags/digital-customer-service-platforms-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Social Customer Service Software

](https://www.g2.com/tags/social-customer-service-software)[

Conversational Support Software

](https://www.g2.com/tags/conversational-support-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Complaint Management Software

](https://www.g2.com/tags/complaint-management-software)[

Customer Communications Management Software

](https://www.g2.com/tags/customer-communications-management-software)[

Employee Monitoring Software

](https://www.g2.com/tags/employee-monitoring-software)

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\<0\>0\>Upvotes

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0 Comments

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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=RingCentral+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fringcentral-contact-center%2Fdiscuss%0aAsk+RingCentral+Contact+Center+questions+and+get+answers+from+expert+users+in+our+RingCentral+Contact+Center+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User

•

about 5 years ago

More Options
- 

[
# What kind of APIs and integrations can you guys run with SFDC?
](/discussions/51242-what-kind-of-apis-and-integrations-can-you-guys-run-with-sfdc)
Want to know your capabilities within SFDC.

[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)

* * *

\<0\>0\>Upvotes

* * *

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## Top Contributors in RingCentral Contact Center

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 ![Juan Correa E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Correa E.")
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### [Juan Correa E.](https://www.g2.com/users/fc7f1a22-da0d-4942-acc5-24b25dee314e "Juan Correa E.")

Senior Sales Manager

1 pt

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 ![Gus T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gus T.")
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### [Gus T.](https://www.g2.com/users/d68e9bbc-aec7-45e5-9ed9-de9c05d0c2a6 "Gus T.")

Fleet Management, dispatch supervisor

1 pt