Compare Qualtrics Customer Experience and Survicate 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Small-Business (46.3% of reviews)
Entry-Level Pricing
Contact Us
Free
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSurvicate
Star Rating
(201)4.6 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Survicate excels in ease of use, with users highlighting its intuitive drag-and-drop survey builder that allows for quick survey creation. One user mentioned, "I am using Survicate because with the help of Survicate we can easily build surveys in minutes."
- Users say that Qualtrics Customer Experience provides a comprehensive dashboard that aggregates feedback from multiple channels, making it easier to derive actionable insights. Reviewers appreciate the platform's ability to collect data from various sources, including emails and social media, enhancing their decision-making process.
- According to verified reviews, Survicate stands out for its customer support, receiving high praise for responsiveness and helpfulness. Users have noted that the support team is readily available to assist with any issues, which significantly enhances the overall user experience.
- Reviewers mention that while Qualtrics offers a robust set of features, it can be more complex to set up compared to Survicate. Users have expressed that Survicate's implementation process is straightforward, with one user stating, "It is easy to implement and gives us all the required templates."
- G2 reviewers highlight that Survicate is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. This focus allows it to cater effectively to the specific needs of smaller organizations, unlike Qualtrics, which primarily serves larger enterprises.
- Users report that while both platforms offer valuable features, Survicate's real-time feedback capabilities are a notable advantage. Users appreciate the ability to gather insights quickly, with one reviewer noting, "Survicate is awesome when it comes to collecting customer feedback."
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Free Trial
Qualtrics Customer Experience
No trial information availableSurvicate
Free Trial is available
Ratings
Meets Requirements
8.6
601
8.9
159
Ease of Use
8.4
604
9.3
163
Ease of Setup
7.6
361
9.1
110
Ease of Admin
8.0
350
9.0
89
Quality of Support
8.5
568
9.4
156
Has the product been a good partner in doing business?
8.5
342
9.3
87
Product Direction (% positive)
8.6
578
9.2
150
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Response Methods
Not enough data
9.4
54
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
44
|
Verified
Participant Selection
Not enough data
8.7
35
|
Verified
Not enough data
6.9
25
Not enough data
8.3
36
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.5
47
|
Verified
Not enough data
8.2
37
|
Verified
Not enough data
8.2
34
|
Verified
Generative AI
Not enough data
5.7
12
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
9.2
10
8.9
109
8.7
10
8.8
106
9.0
10
7.7
61
7.4
9
Customization
8.4
95
8.0
9
8.4
102
8.1
9
8.6
95
7.8
9
8.4
92
8.1
8
Generative AI
8.3
11
Not enough data
7.7
11
7.8
6
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
7.0
9
8.6
100
7.6
9
8.3
119
8.3
9
Feedback Analysis
8.3
103
7.0
9
8.4
105
6.9
9
8.7
104
8.9
9
Feedback Sources
8.3
95
9.4
8
9.1
122
8.9
9
8.5
83
7.9
8
8.7
86
8.5
8
Generative AI
7.7
10
7.1
8
7.5
10
7.4
7
Survey Management
Not enough data
9.2
74
Not enough data
8.8
73
Not enough data
8.6
68
Not enough data
8.7
70
Survey Customization
Not enough data
8.8
69
Not enough data
8.8
66
Not enough data
7.8
57
Not enough data
8.4
50
Survey Insights
Not enough data
8.2
74
Not enough data
8.1
54
Not enough data
8.8
65
Not enough data
8.3
63
Agentic AI - Survey
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Survicate are categorized as Feedback Analytics and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Computer Software
16.4%
Information Technology and Services
11.6%
Financial Services
9.5%
Marketing and Advertising
6.9%
Internet
6.3%
Other
49.2%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Survicate has no discussions with answers
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