Compare ProProfs Knowledge Base Software and Trainual 
Featured Products
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (64.2% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Contact Us 10 users Per Month
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansTrainual
Star Rating
(987)4.7 out of 5
Market Segments
Small-Business (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10 users Per Month
Browse all 4 pricing plansProProfs Knowledge Base Software vs Trainual
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use. However, Trainual is easier to set up and administer. Reviewers also preferred doing business with Trainual overall.
- ProProfs Knowledge Base Software and Trainual both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Trainual is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Trainual over ProProfs Knowledge Base Software.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Trainual
Core
Contact Us
10 users Per Month
Ideal for those seeking a centralized place for documentation and simplified training.
*Billed annually
- Unlimited AI-assisted documentation
- AI-powered knowledge search (with Q&A)
- 500+ customizable templates
Free Trial
ProProfs Knowledge Base Software
No trial information availableTrainual
No trial information availableRatings
Meets Requirements
9.2
22
9.2
841
Ease of Use
9.5
22
9.2
851
Ease of Setup
8.9
11
9.0
681
Ease of Admin
9.0
10
9.1
626
Quality of Support
9.3
21
9.4
704
Has the product been a good partner in doing business?
8.8
10
9.5
590
Product Direction (% positive)
9.4
19
9.6
816
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Training & eLearning
Not enough data
8.9
467
Not enough data
8.0
388
Not enough data
8.9
441
Not enough data
8.9
466
Task Tracking
Not enough data
8.4
424
Not enough data
7.9
400
Not enough data
7.7
378
Checklist Options
Not enough data
8.5
417
Not enough data
7.8
359
Not enough data
8.3
377
Software Availability
Not enough data
7.8
360
Not enough data
8.8
428
Not enough data
8.4
372
Not enough data
9.1
448
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
8.9
170
|
Verified
Not enough data
8.6
175
|
Verified
Not enough data
8.0
164
Not enough data
8.4
171
|
Verified
Not enough data
8.3
166
|
Verified
Course Management
Not enough data
7.8
165
Not enough data
8.9
191
|
Verified
Not enough data
8.2
167
|
Verified
Not enough data
8.9
173
Not enough data
8.4
171
|
Verified
Platform
Not enough data
8.8
184
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.1
160
|
Verified
Onboarding
Not enough data
8.7
189
|
Verified
Not enough data
8.2
170
|
Verified
Not enough data
8.7
170
|
Verified
Generative AI
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
6.4
63
Not enough data
7.0
64
Not enough data
6.7
62
Not enough data
6.6
63
Not enough data
6.6
63
Platform Content
Not enough data
8.5
408
Not enough data
7.7
359
Not enough data
7.6
335
Not enough data
6.1
306
Not enough data
6.3
310
Not enough data
6.4
310
Platform Additional Functionality
Not enough data
8.9
406
Not enough data
8.1
375
Not enough data
8.7
398
Not enough data
8.6
403
Not enough data
8.6
409
Platform Data
Not enough data
8.1
351
Not enough data
8.4
379
Not enough data
8.6
386
Platform
Not enough data
8.6
515
Not enough data
7.7
406
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
9.1
532
Not enough data
8.7
471
Not enough data
8.3
471
Not enough data
8.6
513
Recruiting and Onboarding
Not enough data
6.5
299
Not enough data
8.4
408
Course Authoring
Not enough data
9.0
259
Not enough data
8.8
249
Not enough data
9.0
271
Not enough data
Feature Not Available
Course Delivery
Not enough data
8.8
255
Not enough data
9.1
260
Not enough data
8.7
244
Course Management
Not enough data
7.8
213
Not enough data
9.1
255
Not enough data
8.1
105
Not enough data
8.7
211
LMS Marketplace
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Interface
Not enough data
8.3
209
Not enough data
7.4
70
Training & eLearning
Not enough data
8.9
265
Not enough data
8.9
467
Not enough data
9.0
265
Not enough data
8.0
388
Not enough data
8.9
441
Not enough data
8.9
466
Not enough data
8.8
255
Generative AI
Not enough data
7.8
114
Not enough data
7.9
110
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
6.6
22
Not enough data
7.0
22
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
515
Not enough data
7.7
406
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
9.1
532
Not enough data
8.7
471
Not enough data
8.3
471
Not enough data
8.6
513
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Trainual share no categories
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, Knowledge Base, and IT Documentation
Trainual is categorized as Training Management Systems, Onboarding, Corporate Learning Management Systems, Sales Training and Onboarding, and Standard Operating Procedures
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trainual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Construction
8.1%
Marketing and Advertising
7.3%
Real Estate
6.0%
Health, Wellness and Fitness
4.8%
Consumer Services
4.6%
Other
69.2%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Are there case studies I could read?
1 Comment
AM
Here you go: https://trainual.com/success-story-tags/case-studies/Read more
search for employees by name - set up departments and track training progress of teams - content
1 Comment
DL
Under the user settings you can assign a role. We use roles for our departments internally. This has allowed us to assign content to each role (department)...Read more
Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?
1 Comment
AM
You can just copy the screenshot to your clipboard and paste it. This is what I usually do.Read more
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