BT
Benjamin T.
IT Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Contextual help and enterprise scale at a fair price"
What do you like best about ProProfs Knowledge Base Software?
The contextual in-app help stood out immediately. Field staff get answers right inside the tools they're using instead of hunting through a separate portal, which cut down a lot of "where do I find X" questions to managers. Support has been solid too. Real answers, fast, whenever we've hit a snag. What really sold us long-term is the room to grow. Role-based access and structured permissions mean we're not going to outgrow this as we scale across locations, and it's priced well for what you get. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Knowledge Base Software?
It's cloud-only, so there's no offline access. If you're in a location with poor connectivity, that can be a blocker. Review collected by and hosted on G2.com.
