Reduce your software costs by 18% overnight
ProProfs Knowledge Base Software

ProProfs Knowledge Base Software Alternatives & Competitors

(16)4.5 out of 5

Looking for alternatives to ProProfs Knowledge Base Software? Tons of people want Customer Self-Service Software to help with q & a, link sharing, and searchable. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service Software that reviewers voted best overall compared to ProProfs Knowledge Base Software. Based on reviewer data you can see how ProProfs Knowledge Base Software stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Guru, Confluence, Zendesk Support Suite, and Salesforce Service Cloud are the most popular alternatives and competitors to ProProfs Knowledge Base Software.

Answer a few questions to help the ProProfs Knowledge Base Software community
Have you used ProProfs Knowledge Base Software before?
Yes

Top Alternatives to ProProfs Knowledge Base Software

  • Guru
  • Confluence
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • Bloomfire

Top 20 Alternatives & Competitors to ProProfs Knowledge Base Software

Browse options below. Based on reviewer data you can see how ProProfs Knowledge Base Software stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Arts and Crafts, and find the best product for your business.
    #1
  1. Guru

    (1,000)4.6 out of 5
    Optimized for quick response
  2. Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

    Categories in common with ProProfs Knowledge Base Software:
    TC
    Guru is so easy to learn and utilize. It works seamlessly with SLACK and our support desk software. Users can't help but use it.

    Reviewers say compared to ProProfs Knowledge Base Software, Guru is:

    Easier to do business with
    More expensive
    Easier to set up
    #2
  3. Confluence

    (3,087)4.0 out of 5
  4. Give your team one place to share, find, and collaborate on information they need to get work done.

    Categories in common with ProProfs Knowledge Base Software:
    Tadas B.
    TB
    It's fast, intuitive, easy to set up and share. We use it primarily as a knowledge base and it functions really well in that regard.

    Reviewers say compared to ProProfs Knowledge Base Software, Confluence is:

    More expensive
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ProProfs Knowledge Base Software:
    Lindsay  j.
    LJ
    Zendesk is a very simple and state of art technology tool that offers me various features to get connected with my customers and to build strong relations with them. This application is time saving...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, Zendesk Support Suite is:

    More expensive
    Easier to do business with
    #4
  7. Salesforce Service Cloud

    (1,537)4.1 out of 5
    Optimized for quick response
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with ProProfs Knowledge Base Software:

    Reviewers say compared to ProProfs Knowledge Base Software, Salesforce Service Cloud is:

    More expensive
    Easier to do business with
    #5
  9. Bloomfire

    (317)4.5 out of 5
    Optimized for quick response
  10. Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

    Categories in common with ProProfs Knowledge Base Software:
    Harshitha Reddy A.
    HA
    Bloomfire is a very good knowledge seaching platform that helps to find information fast. Best thing I liked in bloomfire is user can upload the content in any of the format like PDF, Vedio...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, Bloomfire is:

    More expensive
    Easier to do business with
    Easier to set up
    #6
  11. Freshdesk

    (2,347)4.4 out of 5
    Optimized for quick response
  12. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with ProProfs Knowledge Base Software:
    DB
    From Freshdesk it is easy to access all the support ticket collections we have worked with even before starting our life cycle with this platform: ticket groups from other services such as Zendesk...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, Freshdesk is:

    Easier to do business with
    Easier to set up
    More expensive
    #7
  13. Zoho Desk

    (2,765)4.4 out of 5
    Optimized for quick response
  14. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with ProProfs Knowledge Base Software:
    UI
    Easy navigation and natural workflow. was able to find things and set up my details without needing to consult the knowledge base.

    Reviewers say compared to ProProfs Knowledge Base Software, Zoho Desk is:

    More expensive
    Easier to do business with
    #8
  15. HubSpot Service Hub

    (550)4.4 out of 5
  16. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with ProProfs Knowledge Base Software:
    Madison C.
    MC
    I no longer have to go to several different software programs in order to understand the customer experience at while at FreshLime. I can open one application and pull up the sales notes,...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, HubSpot Service Hub is:

    More expensive
    Easier to do business with
    #9
  17. Intercom

    (1,296)4.4 out of 5
    Optimized for quick response
  18. Intercom allows you to communicate personally with every single customer.

    Categories in common with ProProfs Knowledge Base Software:
    David M.
    DM
    We love the amplitude of solutions Intercom offers for customer service operations, email automation, userbase segmentation, and more.

    Reviewers say compared to ProProfs Knowledge Base Software, Intercom is:

    More expensive
    Easier to do business with
    Easier to admin
    #10
  19. HubSpot Sales Hub

    (6,764)4.3 out of 5
  20. Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for growing teams.

    Categories in common with ProProfs Knowledge Base Software:
    William  L.
    WL
    They are integrated, automated, and more then anything: their software is developed on the philosophy of inbound marketing rather then outbound or cold calling. They've created tools that...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, HubSpot Sales Hub is:

    More expensive
    Easier to do business with
    #11
  21. DocuSign

    (1,610)4.5 out of 5
    Optimized for quick response
  22. DocuSign makes it easy and fast to get your documents signed. Whether you need to close a big sales contract, keep your company trade secrets safe with an NDA or buy a home, DocuSign eSignature helps you get a signature anytime, anywhere, on any device.

    Categories in common with ProProfs Knowledge Base Software:
    LL
    Everyone knows how to use the software and it's easy to add folks to my account. There is a ton of other software that integrates with DocuSign easily.

    Reviewers say compared to ProProfs Knowledge Base Software, DocuSign is:

    More expensive
    Easier to do business with
    Easier to set up
    #12
  23. LiveAgent

    (1,311)4.5 out of 5
  24. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with ProProfs Knowledge Base Software:
    Faliscia Charice K.
    FK
    I LOVE CUSTOMER SERVICE AND I TRULY LOVE HOW THIS PLATFORM OFFERS A CHAT FEATURE, KNOWLEDGE BASE AND EVEN A CALL CENTER OPTION... THE PRICE IS RIGHT AND YOU CAN GROW WITH THE PLATFORM AS YOUR...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, LiveAgent is:

    Easier to do business with
    Easier to set up
    More expensive
    #13
  25. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  26. World's Leading Cloud Call Center Software

    Categories in common with ProProfs Knowledge Base Software:
    IB
    Is user - friendliness , The application interface is very intuitive . The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, Talkdesk is:

    More expensive
    Easier to do business with
    Easier to set up
    #14
  27. Showpad Content

    (898)4.6 out of 5
    Optimized for quick response
  28. Showpad Content makes every buyer interaction count, by preparing sellers better beforehand, turning them into trusted advisors during and by providing actionable insights for a better follow-up afterward. Showpad Content is a part of the Showpad Sales Enablement Platform, which unifies sales content management, training, and coaching into a single user experience.

    Categories in common with ProProfs Knowledge Base Software:
    Alexandra W.
    AW
    I like that the learning is interactive.

    Reviewers say compared to ProProfs Knowledge Base Software, Showpad Content is:

    More expensive
    Easier to do business with
    Easier to set up
    #15
  29. Highspot

    (793)4.7 out of 5
    Optimized for quick response
  30. Highspot is the industry’s most advanced sales enablement solution. With artificial intelligence technology that powers industry-leading search and recommendations, a flexible approach to content organization, advanced analytics, dynamic guided selling experiences and 50+ certified technology integrations, Highspot provides sales and marketing teams with the capabilities they need to win more business—all wrapped up in an easy-to-use solution that sales reps love.

    Categories in common with ProProfs Knowledge Base Software:
    Brianna K.
    BK
    The beauty of a content management system is breaking down silos of tribal knowledge and creating a central source of truth. The beauty of Highspot is its ability to help with discoverability of...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, Highspot is:

    Easier to do business with
    More expensive
    Better at support
    #16
  31. TeamSupport

    (621)4.3 out of 5
    Optimized for quick response
  32. A powerful customer support suite with a focus on collaboration.

    Categories in common with ProProfs Knowledge Base Software:
    Michael S.
    MS
    The feature I like the most is the ability of sending images and files to clients with ease. Clients can look up old tickets, enter new ones, exchange files and, review Knowledge base articles. The...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, TeamSupport is:

    Easier to do business with
    More expensive
    Easier to admin
    #17
  33. Seismic

    (583)4.6 out of 5
    Optimized for quick response
  34. Seismic’s leading sales enablement solution allows marketing teams to personalize content at scale and equips large sales teams with the right content for every interaction, dramatically improving time spent selling and win rates.

    Categories in common with ProProfs Knowledge Base Software:
    UE
    Simplistic searching for any information needed

    Reviewers say compared to ProProfs Knowledge Base Software, Seismic is:

    More expensive
    Easier to do business with
    Better at support
    #18
  35. ClearSlide

    (492)4.1 out of 5
  36. ClearSlide provides cloud-based sales communications platforms. It helps sales teams close more business.

    Categories in common with ProProfs Knowledge Base Software:
    UE
    The system is easy to setup, improves customer interaction, boosting sales and the growth of our business. The tool helps us create and customize sales presentations in a simple and fast way,...Read more

    Reviewers say compared to ProProfs Knowledge Base Software, ClearSlide is:

    More expensive
    Easier to set up
    #19
  37. Salesforce Essentials

    (460)4.1 out of 5
  38. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with ProProfs Knowledge Base Software:
    Matt B.
    MB
    I like the fact that I can keep all of my contacts, emails, conversations, and campaigns in 1 easy to use place.

    Reviewers say compared to ProProfs Knowledge Base Software, Salesforce Essentials is:

    More expensive
    #20
  39. LevelJump

    (419)4.5 out of 5
    Optimized for quick response
  40. LevelJump is the sales enablement & readiness solution that reduces ramp time of new sales hires & proves impact on revenue by attributing sales enablement programs, training & coaching to metrics in Salesforce.

    Categories in common with ProProfs Knowledge Base Software:
    Michael B.
    MB
    Leveljump is a great library for all of our training videos

    Reviewers say compared to ProProfs Knowledge Base Software, LevelJump is:

    Easier to do business with
    Easier to set up
    More expensive