# Top 10 ProProfs Knowledge Base Software Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 30 ProProfs Knowledge Base Software is not the only option for Customer Self-Service Software. Explore other competing options and alternatives. Customer Self-Service Software is a widely used technology, and many people are seeking user friendly, simple software solutions with personalization, ai text summarization, and artificial intelligence. Other important factors to consider when researching alternatives to ProProfs Knowledge Base Software include templates and features. The best overall ProProfs Knowledge Base Software alternative is Document360. Other similar apps like ProProfs Knowledge Base Software are Confluence, Guru, MadCap Flare, and Agentforce Service (formerly Salesforce Service Cloud). ProProfs Knowledge Base Software alternatives can be found in [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) but may also be in [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) or [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations). ## Best Paid & Free Alternatives to ProProfs Knowledge Base Software - [Document360](https://www.g2.com/products/document360/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Top 10 Alternatives to ProProfs Knowledge Base Software Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ProProfs Knowledge Base Software stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Education Management, and Consumer Services, and find the best product for your business. ### 1. [Document360](https://www.g2.com/products/document360/reviews) By Kovai Limited **Average Rating:** 4.7/5 **Total Reviews:** 541 Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease Reviewers say compared to ProProfs Knowledge Base Software, Document360 is: - More expensive - Easier to do business with - Better at support Categories in common with ProProfs Knowledge Base Software: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Knowledge Base](https://www.g2.com/categories/knowledge-base-software) **Compare:** [ProProfs Knowledge Base Software vs Document360](https://www.g2.com/compare/document360-vs-proprofs-knowledge-base-software) **Compare Document360 with other alternatives:** - [Document360 vs Confluence](https://www.g2.com/compare/confluence-vs-document360) - [Document360 vs Guru](https://www.g2.com/compare/document360-vs-guru) - [Document360 vs MadCap Flare](https://www.g2.com/compare/document360-vs-madcap-flare) - [Document360 vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-document360) - [Document360 vs Helpjuice](https://www.g2.com/compare/document360-vs-helpjuice) - [Document360 vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-document360) - [Document360 vs Notion](https://www.g2.com/compare/document360-vs-notion) - [Document360 vs Workvivo](https://www.g2.com/compare/document360-vs-workvivo) - [Document360 vs Zoho Desk](https://www.g2.com/compare/document360-vs-zoho-desk) ### 2. [Confluence](https://www.g2.com/products/confluence/reviews) By Atlassian **Average Rating:** 4.1/5 **Total Reviews:** 4,368 Give your team one place to share, find, and collaborate on information they need to get work done. Reviewers say compared to ProProfs Knowledge Base Software, Confluence is: - More expensive Categories in common with ProProfs Knowledge Base Software: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [IT Documentation](https://www.g2.com/categories/it-documentation) **Compare:** [ProProfs Knowledge Base Software vs Confluence](https://www.g2.com/compare/confluence-vs-proprofs-knowledge-base-software) **Compare Confluence with other alternatives:** - [Confluence vs Document360](https://www.g2.com/compare/confluence-vs-document360) - [Confluence vs Guru](https://www.g2.com/compare/confluence-vs-guru) - [Confluence vs MadCap Flare](https://www.g2.com/compare/confluence-vs-madcap-flare) - [Confluence vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-confluence) - [Confluence vs Helpjuice](https://www.g2.com/compare/confluence-vs-helpjuice) - [Confluence vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-confluence) - [Confluence vs Notion](https://www.g2.com/compare/confluence-vs-notion) - [Confluence vs Workvivo](https://www.g2.com/compare/confluence-vs-workvivo) - [Confluence vs Zoho Desk](https://www.g2.com/compare/confluence-vs-zoho-desk) ### 3. [Guru](https://www.g2.com/products/guru/reviews) By Guru **Average Rating:** 4.7/5 **Total Reviews:** 2,322 Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically. Reviewers say compared to ProProfs Knowledge Base Software, Guru is: - More expensive - Easier to do business with - Easier to set up Categories in common with ProProfs Knowledge Base Software: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Knowledge Base](https://www.g2.com/categories/knowledge-base-software) **Compare:** [ProProfs Knowledge Base Software vs Guru](https://www.g2.com/compare/guru-vs-proprofs-knowledge-base-software) **Compare Guru with other alternatives:** - [Guru vs Document360](https://www.g2.com/compare/document360-vs-guru) - [Guru vs Confluence](https://www.g2.com/compare/confluence-vs-guru) - [Guru vs MadCap Flare](https://www.g2.com/compare/guru-vs-madcap-flare) - [Guru vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-guru) - [Guru vs Helpjuice](https://www.g2.com/compare/guru-vs-helpjuice) - [Guru vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-guru) - [Guru vs Notion](https://www.g2.com/compare/guru-vs-notion) - [Guru vs Workvivo](https://www.g2.com/compare/guru-vs-workvivo) - [Guru vs Zoho Desk](https://www.g2.com/compare/guru-vs-zoho-desk) ### 4. [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) By MadCap Software **Average Rating:** 4.4/5 **Total Reviews:** 491 MadCap Flare allows you to create, manage and publish content to a variety of formats, including print, online, desktop and mobile. Reviewers say compared to ProProfs Knowledge Base Software, MadCap Flare is: - More expensive - Easier to do business with Categories in common with ProProfs Knowledge Base Software: [Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Compare:** [ProProfs Knowledge Base Software vs MadCap Flare](https://www.g2.com/compare/madcap-flare-vs-proprofs-knowledge-base-software) **Compare MadCap Flare with other alternatives:** - [MadCap Flare vs Document360](https://www.g2.com/compare/document360-vs-madcap-flare) - [MadCap Flare vs Confluence](https://www.g2.com/compare/confluence-vs-madcap-flare) - [MadCap Flare vs Guru](https://www.g2.com/compare/guru-vs-madcap-flare) - [MadCap Flare vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-madcap-flare) - [MadCap Flare vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-madcap-flare) - [MadCap Flare vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-madcap-flare) - [MadCap Flare vs Notion](https://www.g2.com/compare/madcap-flare-vs-notion) - [MadCap Flare vs Workvivo](https://www.g2.com/compare/madcap-flare-vs-workvivo) - [MadCap Flare vs Zoho Desk](https://www.g2.com/compare/madcap-flare-vs-zoho-desk) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,359 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to ProProfs Knowledge Base Software, Agentforce Service (formerly Salesforce Service Cloud) is: - More expensive Categories in common with ProProfs Knowledge Base Software: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ProProfs Knowledge Base Software vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-proprofs-knowledge-base-software) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Document360](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-document360) - [Agentforce Service (formerly Salesforce Service Cloud) vs Confluence](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-confluence) - [Agentforce Service (formerly Salesforce Service Cloud) vs Guru](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-guru) - [Agentforce Service (formerly Salesforce Service Cloud) vs MadCap Flare](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-madcap-flare) - [Agentforce Service (formerly Salesforce Service Cloud) vs Helpjuice](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-helpjuice) - [Agentforce Service (formerly Salesforce Service Cloud) vs Bloomfire](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-bloomfire) - [Agentforce Service (formerly Salesforce Service Cloud) vs Notion](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-notion) - [Agentforce Service (formerly Salesforce Service Cloud) vs Workvivo](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-workvivo) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) ### 6. [Helpjuice](https://www.g2.com/products/helpjuice/reviews) By Helpjuice **Average Rating:** 4.7/5 **Total Reviews:** 380 Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. Reviewers say compared to ProProfs Knowledge Base Software, Helpjuice is: - Easier to do business with - Easier to set up - Better at support Categories in common with ProProfs Knowledge Base Software: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Knowledge Base](https://www.g2.com/categories/knowledge-base-software) **Compare:** [ProProfs Knowledge Base Software vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-proprofs-knowledge-base-software) **Compare Helpjuice with other alternatives:** - [Helpjuice vs Document360](https://www.g2.com/compare/document360-vs-helpjuice) - [Helpjuice vs Confluence](https://www.g2.com/compare/confluence-vs-helpjuice) - [Helpjuice vs Guru](https://www.g2.com/compare/guru-vs-helpjuice) - [Helpjuice vs MadCap Flare](https://www.g2.com/compare/helpjuice-vs-madcap-flare) - [Helpjuice vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-helpjuice) - [Helpjuice vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-helpjuice) - [Helpjuice vs Notion](https://www.g2.com/compare/helpjuice-vs-notion) - [Helpjuice vs Workvivo](https://www.g2.com/compare/helpjuice-vs-workvivo) - [Helpjuice vs Zoho Desk](https://www.g2.com/compare/helpjuice-vs-zoho-desk) ### 7. [Bloomfire](https://www.g2.com/products/bloomfire/reviews) By Bloomfire **Average Rating:** 4.6/5 **Total Reviews:** 515 Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it. Reviewers say compared to ProProfs Knowledge Base Software, Bloomfire is: - More expensive - Easier to do business with Categories in common with ProProfs Knowledge Base Software: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Knowledge Base](https://www.g2.com/categories/knowledge-base-software) **Compare:** [ProProfs Knowledge Base Software vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-proprofs-knowledge-base-software) **Compare Bloomfire with other alternatives:** - [Bloomfire vs Document360](https://www.g2.com/compare/bloomfire-vs-document360) - [Bloomfire vs Confluence](https://www.g2.com/compare/bloomfire-vs-confluence) - [Bloomfire vs Guru](https://www.g2.com/compare/bloomfire-vs-guru) - [Bloomfire vs MadCap Flare](https://www.g2.com/compare/bloomfire-vs-madcap-flare) - [Bloomfire vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-bloomfire) - [Bloomfire vs Helpjuice](https://www.g2.com/compare/bloomfire-vs-helpjuice) - [Bloomfire vs Notion](https://www.g2.com/compare/bloomfire-vs-notion) - [Bloomfire vs Workvivo](https://www.g2.com/compare/bloomfire-vs-workvivo) - [Bloomfire vs Zoho Desk](https://www.g2.com/compare/bloomfire-vs-zoho-desk) ### 8. [Notion](https://www.g2.com/products/notion/reviews) By Notion **Average Rating:** 4.6/5 **Total Reviews:** 13,770 Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool. Reviewers say compared to ProProfs Knowledge Base Software, Notion is: - More expensive Categories in common with ProProfs Knowledge Base Software: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software) **Compare:** [ProProfs Knowledge Base Software vs Notion](https://www.g2.com/compare/notion-vs-proprofs-knowledge-base-software) **Compare Notion with other alternatives:** - [Notion vs Document360](https://www.g2.com/compare/document360-vs-notion) - [Notion vs Confluence](https://www.g2.com/compare/confluence-vs-notion) - [Notion vs Guru](https://www.g2.com/compare/guru-vs-notion) - [Notion vs MadCap Flare](https://www.g2.com/compare/madcap-flare-vs-notion) - [Notion vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-notion) - [Notion vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-notion) - [Notion vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-notion) - [Notion vs Workvivo](https://www.g2.com/compare/notion-vs-workvivo) - [Notion vs Zoho Desk](https://www.g2.com/compare/notion-vs-zoho-desk) ### 9. [Workvivo](https://www.g2.com/products/workvivo/reviews) By Zoom **Average Rating:** 4.8/5 **Total Reviews:** 2,684 Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organisation is trying to achieve and connecting employees to this. Reviewers say compared to ProProfs Knowledge Base Software, Workvivo is: - More expensive - Easier to do business with - Easier to admin Categories in common with ProProfs Knowledge Base Software: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software) **Compare:** [ProProfs Knowledge Base Software vs Workvivo](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-workvivo) **Compare Workvivo with other alternatives:** - [Workvivo vs Document360](https://www.g2.com/compare/document360-vs-workvivo) - [Workvivo vs Confluence](https://www.g2.com/compare/confluence-vs-workvivo) - [Workvivo vs Guru](https://www.g2.com/compare/guru-vs-workvivo) - [Workvivo vs MadCap Flare](https://www.g2.com/compare/madcap-flare-vs-workvivo) - [Workvivo vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-workvivo) - [Workvivo vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-workvivo) - [Workvivo vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-workvivo) - [Workvivo vs Notion](https://www.g2.com/compare/notion-vs-workvivo) - [Workvivo vs Zoho Desk](https://www.g2.com/compare/workvivo-vs-zoho-desk) ### 10. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,843 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to ProProfs Knowledge Base Software, Zoho Desk is: - More expensive Categories in common with ProProfs Knowledge Base Software: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ProProfs Knowledge Base Software vs Zoho Desk](https://www.g2.com/compare/proprofs-knowledge-base-software-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Document360](https://www.g2.com/compare/document360-vs-zoho-desk) - [Zoho Desk vs Confluence](https://www.g2.com/compare/confluence-vs-zoho-desk) - [Zoho Desk vs Guru](https://www.g2.com/compare/guru-vs-zoho-desk) - [Zoho Desk vs MadCap Flare](https://www.g2.com/compare/madcap-flare-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-zoho-desk) - [Zoho Desk vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-zoho-desk) - [Zoho Desk vs Notion](https://www.g2.com/compare/notion-vs-zoho-desk) - [Zoho Desk vs Workvivo](https://www.g2.com/compare/workvivo-vs-zoho-desk) ## Explore Articles - [Which pharmacy management systems are most reliable based on reviews from pharmacy directors at growing pharmacy companies?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-reliable-based-on-reviews-from-pharmacy-directors-at-growing-pharmacy-companies) - [digital signage platforms](https://www.g2.com/discussions/digital-signage-platforms-trying-to-make-a-decision) - [Which feature flag software enables instant rollouts and controlled beta testing across web and mobile?](https://www.g2.com/discussions/which-feature-flag-software-enables-instant-rollouts-and-controlled-beta-testing-across-web-and-mobile) - [Teamcenter vs Aras Innovator for a manufacturer needing strong CAD integration and revision control: which is worth the implementation investment?](https://www.g2.com/discussions/teamcenter-vs-aras-innovator-for-a-manufacturer-needing-strong-cad-integration-and-revision-control-which-is-worth-the-implementation-investment) - [Which is the best content creation platform for marketing teams?](https://www.g2.com/discussions/which-content-creation-platform-is-best-for-marketing-teams) - [Greenhouse vs Lever vs Workable: which ATS is actually better for a mid-market company hiring across multiple departments?](https://www.g2.com/discussions/what-s-the-best-ats-for-recruiters-managing-hundreds-of-applications-per-role-without-losing-track-of-candidates) ## Spotlight Categories - [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) - [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) - [Demo Automation Software](https://www.g2.com/categories/demo-automation)