Top 10 ProProfs Knowledge Base Software Alternatives & Competitors

Top 10 Alternatives to ProProfs Knowledge Base Software Recently Reviewed By G2 Community

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Document360
By Kovai Limited
4.7/5
(497)
Product Description
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
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Reviewers say compared to ProProfs Knowledge Base Software, Document360 is:
More expensive
Easier to do business with
Better at support
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Help Authoring Tool (HAT)
Customer Self-Service
Knowledge Base
IT Documentation

Confluence
By Atlassian
4.1/5
(4,113)
Product Description
Give your team one place to share, find, and collaborate on information they need to get work done.
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Reviewers say compared to ProProfs Knowledge Base Software, Confluence is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Knowledge Base
IT Documentation

Guru
By Guru
4.7/5
(2,307)
Product Description
Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.
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Reviewers say compared to ProProfs Knowledge Base Software, Guru is:
More expensive
Easier to do business with
Easier to set up
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Knowledge Base
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,164)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to ProProfs Knowledge Base Software, Salesforce Service Cloud is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Customer Self-Service

Helpjuice
By Helpjuice
4.7/5
(362)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Reviewers say compared to ProProfs Knowledge Base Software, Helpjuice is:
Easier to do business with
Easier to set up
Better at support
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Customer Self-Service
Knowledge Base

Bloomfire
By Bloomfire
4.6/5
(509)
Product Description
Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.
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Reviewers say compared to ProProfs Knowledge Base Software, Bloomfire is:
More expensive
Easier to do business with
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Knowledge Base

Notion
By Notion
4.6/5
(8,851)
Product Description
Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool.
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Reviewers say compared to ProProfs Knowledge Base Software, Notion is:
More expensive
Easier to do business with
Categories in common with ProProfs Knowledge Base Software:
Knowledge Base

Zoho Desk
By Zoho
4.4/5
(7,093)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to ProProfs Knowledge Base Software, Zoho Desk is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Customer Self-Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,649)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to ProProfs Knowledge Base Software, Zendesk for Customer Service is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Customer Self-Service

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Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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