Top 10 ProProfs Knowledge Base Software Alternatives & Competitors

Top 10 Alternatives to ProProfs Knowledge Base Software Recently Reviewed By G2 Community

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Document360
By Kovai Limited
4.7/5
(498)
Product Description
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
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Reviewers say compared to ProProfs Knowledge Base Software, Document360 is:
More expensive
Easier to do business with
Better at support
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Help Authoring Tool (HAT)
Customer Self-Service
Knowledge Base
IT Documentation

Confluence
By Atlassian
4.1/5
(4,231)
Product Description
Give your team one place to share, find, and collaborate on information they need to get work done.
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Reviewers say compared to ProProfs Knowledge Base Software, Confluence is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Knowledge Base
IT Documentation

Guru
By Guru
4.7/5
(2,364)
Product Description
Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.
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Reviewers say compared to ProProfs Knowledge Base Software, Guru is:
More expensive
Easier to do business with
Easier to set up
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Knowledge Base
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to ProProfs Knowledge Base Software, Salesforce Service Cloud is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Customer Self-Service

Helpjuice
By Helpjuice
4.7/5
(370)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Reviewers say compared to ProProfs Knowledge Base Software, Helpjuice is:
Easier to do business with
Easier to set up
Better at support
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Customer Self-Service
Knowledge Base

Bloomfire
By Bloomfire
4.6/5
(515)
Product Description
Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.
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Reviewers say compared to ProProfs Knowledge Base Software, Bloomfire is:
More expensive
Easier to do business with
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Knowledge Base

Notion
By Notion
4.6/5
(10,286)
Product Description
Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool.
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Reviewers say compared to ProProfs Knowledge Base Software, Notion is:
More expensive
Easier to do business with
Categories in common with ProProfs Knowledge Base Software:
Knowledge Base

Zoho Desk
By Zoho
4.4/5
(7,337)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to ProProfs Knowledge Base Software, Zoho Desk is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Contact Center Knowledge Base
Customer Self-Service

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,774)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to ProProfs Knowledge Base Software, Fin by Intercom is:
More expensive
Categories in common with ProProfs Knowledge Base Software:
Customer Self-Service

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