Reviewers say compared to ProProfs Knowledge Base Software, Salesforce Customer Self-Service is:
More expensive
ProProfs Knowledge Base Software Alternatives & Competitors
Looking for alternatives to ProProfs Knowledge Base Software? Tons of people want Customer Self-Service software to help with web portals, community forums, and live chat. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service software that reviewers voted best overall compared to ProProfs Knowledge Base Software. Based on reviewer data you can see how ProProfs Knowledge Base Software stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
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Market Segment
Top 20 Alternatives & Competitors to ProProfs Knowledge Base Software
Salesforce Customer Self-Service
(75)4.1 out of 5Salesforce Customer Self-Service helps customers find answers fast, on their own terms and time frame. It gives your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device.KnowledgeOwl
(69)4.5 out of 5Knowledge base softwareReviewers say compared to ProProfs Knowledge Base Software, KnowledgeOwl is:
Better at supportBetter at meeting requirementsMindTouch
(50)4.1 out of 5Optimized for quick responseMindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.Reviewers say compared to ProProfs Knowledge Base Software, MindTouch is:
Better at supportSolvvy
(20)4.8 out of 5Optimized for quick responseSolvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.Reviewers say compared to ProProfs Knowledge Base Software, Solvvy is:
Better at supportMore expensiveWix Answers
(18)4.0 out of 5Wix Answers is the help desk software built and used by Wix to support over 120 million users. Users can add customer support in the form of a help center to their websites. It's free to use.Reviewers say compared to ProProfs Knowledge Base Software, Wix Answers is:
Better at supportBetter at meeting requirementsAspect CXP Pro
(16)4.4 out of 5Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.AnswerDash
(14)4.3 out of 5Give your customers the right answers, in the right place, at the right time with AnswerDash's predictive Q&A engine.Reviewers say compared to ProProfs Knowledge Base Software, AnswerDash is:
Better at supportSalesforce Knowledge
(14)4.0 out of 5Salesforce Knowledge lets you create and manage a knowledge base with your company information and securely share it when and where it's needed.elevio
(6)4.8 out of 5elevio offers self service support for Saas companies.Reviewers say compared to ProProfs Knowledge Base Software, elevio is:
Better at supportBetter at meeting requirementsMagentrix Customer Community
(5)4.8 out of 5Magentrix Customer Community is designed to deliver better customer service, reduce costs and save on development resources.Reviewers say compared to ProProfs Knowledge Base Software, Magentrix Customer Community is:
Better at supportBetter at meeting requirementsSupport Hero
(5)4.7 out of 5Support Hero provides an advanced knowledge base system for Saas apps.Reviewers say compared to ProProfs Knowledge Base Software, Support Hero is:
Better at supportBetter at meeting requirementsHelpjuice
(5)4.4 out of 5Get fewer support emails and more happy customers. Helpjuice is easy-to-use knowledge base software that guarantees 50% less support emails and more happy customers.Reviewers say compared to ProProfs Knowledge Base Software, Helpjuice is:
Better at supportBetter at meeting requirementsNina
(3)5.0 out of 5Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text.HelpSite
(3)5.0 out of 5Generate a beautiful FAQ & help site in minutes. Your users deserve it.Oracle inQuira
(2)3.0 out of 5By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store enteForumbee
(2)5.0 out of 5Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.Virtual Zone
(1)3.5 out of 5Virtual Zone implements and maintaisn interactive virtual agents. Our clients include National Rail Enquiries, Park and London Overground Rail.Inflectra KronoDesk
(1)3.5 out of 5Help desk management and customer support.SAP Hybris Service
(1)5.0 out of 5viClone
(1)4.0 out of 5viClone is a usability and marketing tool that facilitates knowledge management and client communication by creating intelligent virtual agents for companies.
#1
"the best CRM software: the idea that its a very smooth loading program with all my info wherever you are, and it can be linked back to our onsite data, and updating locations to links is done once and it populates across the whole site and company "
#2
"Great way to update our employees: I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service that actually wants to help you in a quick and efficient manner. We get great feed back from our employees on the ease to use and search. It is hard to even think about going back to the old way of doing business after being spoiled with this program. And again, the support side is always there, ready to jump in and fix what needs to be done, no questions asked. "
See all KnowledgeOwl reviews
#3
"Positive customer experience overall, great product: The product itself is outstanding. Also, we find support very responsive. We've used several products historically and Mindtouch's product is the most effective and soundly constructed tool we've used. They very clearly have a sound philosophy in how they approach knowledge management, while also having a tool that is customizable enough to meet a wide range of applications and needs"
See all MindTouch reviews
#4
"Solvvy is an overall strong, helpful tool!: I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly. "
See all Solvvy reviews
#5
"Great for small businesses: It gives me the basic support I need for my business. I can't be online 24/7 and in the event something comes up, my clients are able to at least to get basic support whether it be help downloading files or accessing galleries, especially around the holidays where its busier season and everyone is moving at a very fast pace. My clients have expressed they were impressed that they were still able to get ahold of someone at certain times even if it wasn't myself, which I believe gives me a bit of an edge over my local competition. Plus, if they aren't able to help there is a ticketing system and I am able to gain valuable insight into my clients needs to help drive my business. Its easy to use and I've learned its not always about doing it all yourself, being an owner means knowing when to utilize tools to help take care of some of the other tasks. "
See all Wix Answers reviews
#6
"Great IVR, but much more.: I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work around."
See all Aspect CXP Pro reviews
#7
"Time Intensive to get the best results, but definitely worth it.: AnswerDash has a really good UI for provoking users to seek their own answers - it has been highly impactful for us by removing the visibility of our free chat until someone has looked at some suggested answer."
See all AnswerDash reviews
#8
"Salesforce Knowledge was the best guide!: Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule."
See all Salesforce Knowledge reviews
#9
"One of the best tools for self service in app: This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent support. Our favorite feature is ticket deflection which deflects an average of 15% of the total volume."
See all elevio reviews
#10
"Magentrix is a superb, modern solution delivered by an awesome support organization: It's hard to define what I like best about Magentrix, because there's few business problems that Magentrix cannot effectively tackle, and the people at Magentrix really bend over backwards for customers. The application is sophisticated, user-friendly, mobile-friendly, and very modern. The Salesforce integration is flawless, and it's easy to work with all standard and custom objects in Salesforce. Probably the best part of Magentrix though is the support team! Magentrix is our #1 vendor, by a long shot. I truly feel like they are an extension of our team, and always go above and beyond to ensure that we have what we need. Moreover, they actually implement many enhancement requests to extend the functionality of the platform. "
#11
"Saves your customer support team a tremendous amount of time and effort : Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job satisfaction) due to the mundane repeated nature of requests. After we adopted SupportHero, the embedded site widget gives site-visitors context-specific help by requiring a search of a knowledge base before they can lodge a ticket. Firstly, this leads to lesser tickets. Secondly, Support Hero gives you reports on key-words which were searched, so if you see a particular theme being repeated, you now have inputs to improve your knowledge base and making articles more clear. And finally, the fact that you now have a motivator to constantly keep improving your knowledge base itself is great. "
See all Support Hero reviews
#12
"Beautiful Interface: the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working."
See all Helpjuice reviews
#13
"Make Meetings Count Again with Nina.: I love the fact that Nina seamlessly integrates with my meeting calendars, invites, and technology platform. I can set it up so every call I make from my business phone system connects Nina in the background seamlessly. It's great. She transcribes and records the entire call or meeting, provides a debrief option, actions items and more."
See all Nina reviews
#14
"HelpSite serves all the purpose!: We are a small outsourcing company and we have no enough IT Talents to help us build a good knowledge base portal or some sort of a company Wiki. Thanks to HelpSite, we don't need an IT guy to do the coding for us. HelpSite.com provides the kind of features that just simple need. What I like the best is their search for keywords function as well as able to read all types of document downloads from PDF, to Jpeg, to photos, excel and a lot more! I don't need to rewrite a prewritten document because of this. "
See all HelpSite reviews
#15
"It gets the job done, but it's not my favorite tool: We used inQuira for many years before Oracle bought it. Our version is called Oracle Knowledge but it's the same tool. Oracle inQuira's interface is familiar to me, so I'm comfortable using it. It's fairly easy to figure out how to draft articles, submit for Editor review, and request localization. Version history is reliably maintained and it's easy to revert to previous versions. Everything is automated, which is nice. We used to have to do a lot of what we do in this tool manually."
See all Oracle inQuira reviews
#16
"I love this app: Ability to share new ideas with your peers as well as to see ideas and suggestions from others spread out through the company. We have multiple offices nationwide and its a powerful and efficient way of sharing ideas company-wide. "
See all Forumbee reviews
#17
"Pretty Good UX experience : I liked ease of use- very user-friendly and easy to maneuver. "
See all Virtual Zone reviews
#18
" A Decent Automated Billing Solution: Setting up with Kronodesk is simple. They have several helpful articles to get you started with everything you need. Another interesting point is your automation; you can set up rules based on certain criteria to control how tickets are processed on your system."
See all Inflectra KronoDesk reviews
#19
"Database Meca: It’s a great software to use in the office specially for keeping track of information and data that dates back since your company has started."
See all SAP Hybris Service reviews
#20
"Rosa Aviles: LA to blog and review of products how will they run and put them through a battery of tests and do you blog about them on social media like Facebook Twitter Instagram Tumblr pentacrest"
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