Compare ProProfs Knowledge Base Software and Scribe 
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (51.8% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Free
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansScribe
Star Rating
(770)4.8 out of 5
Market Segments
Small-Business (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansProProfs Knowledge Base Software vs Scribe
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use. However, Scribe is easier to set up and administer. Reviewers also preferred doing business with Scribe overall.
- ProProfs Knowledge Base Software and Scribe both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, ProProfs Knowledge Base Software and Scribe provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Scribe over ProProfs Knowledge Base Software.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
Free Trial
ProProfs Knowledge Base Software
No trial information availableScribe
Free Trial is available
Ratings
Meets Requirements
9.2
22
9.2
656
Ease of Use
9.5
22
9.4
664
Ease of Setup
8.9
11
9.5
610
Ease of Admin
9.0
10
9.4
298
Quality of Support
9.3
21
9.3
332
Has the product been a good partner in doing business?
8.8
10
9.4
276
Product Direction (% positive)
9.4
19
9.5
640
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
8.2
415
Not enough data
8.6
413
Not enough data
7.7
404
Not enough data
7.8
410
Not enough data
8.2
403
Guide Tools
Not enough data
8.0
395
Not enough data
8.3
402
Not enough data
8.6
410
Not enough data
7.9
387
Access Options
Not enough data
7.1
368
Not enough data
7.6
372
Not enough data
8.0
376
Platform Basics
Not enough data
9.6
409
Not enough data
Feature Not Available
Not enough data
8.7
393
Platform Content
Not enough data
8.4
196
Not enough data
8.1
370
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.7
385
Not enough data
8.4
360
Agentic AI - Screen and Video Capture
Not enough data
7.9
131
Task Tracking
Not enough data
8.0
328
Not enough data
7.5
321
Not enough data
8.1
325
Checklist Options
Not enough data
Feature Not Available
Not enough data
7.5
312
Not enough data
8.6
330
Software Availability
Not enough data
7.8
329
Not enough data
8.5
325
Not enough data
7.0
312
Not enough data
9.1
345
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Scribe share no categories
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, Knowledge Base, and IT Documentation
Scribe is categorized as Standard Operating Procedures, Work Instructions, and Screen and Video Capture
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Computer Software
8.4%
Information Technology and Services
7.4%
Financial Services
4.5%
Non-Profit Organization Management
4.5%
Accounting
4.2%
Other
70.9%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Scribe has no discussions with answers
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