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Compare Podium and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Contact Us Per Month
Free Per Month
Podium
Star Rating
(2,060)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansTidio
Star Rating
(1,858)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in centralizing customer communications, pulling messages from various platforms like Google Business Profile, Facebook, and SMS into a single feed. This feature significantly enhances user experience by simplifying message management, which many users find appealing.
- Users say Tidio stands out for its quick setup and ease of use, with many praising its live chat capabilities. Reviewers appreciate how Tidio allows them to respond to customer queries instantly, even when offline, which helps improve engagement and support with minimal effort.
- According to verified reviews, Podium's Text-to-Pay feature is a game-changer for businesses, enabling customers to make payments easily via text. This functionality has been highlighted as a fantastic addition that enhances customer convenience and satisfaction.
- Reviewers mention that Tidio's Lyro AI agent is a notable feature, as it can automatically create a knowledge base from a website and facilitate seamless conversation transfers between AI and human operators. This capability is seen as a significant advantage for businesses looking to improve customer service efficiency.
- G2 reviewers highlight that while Podium has a higher overall satisfaction score, Tidio's user interface is also praised for being straightforward and user-friendly. This balance makes both platforms appealing, though Podium's additional features may provide a more comprehensive solution for some users.
- Users report that Podium's focus on online reviews and reputation management is particularly beneficial for small businesses, as it automates review invitations and consolidates feedback from major sites, making it easier to manage online presence effectively.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Podium
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.1
1,734
9.1
1,306
Ease of Use
9.3
1,753
9.3
1,324
Ease of Setup
9.1
1,085
9.2
1,064
Ease of Admin
9.3
885
9.2
949
Quality of Support
9.0
1,611
9.2
1,139
Has the product been a good partner in doing business?
9.2
903
9.2
899
Product Direction (% positive)
9.0
1,720
9.2
1,174
Features by Category
Ticket and Case Management
Not enough data
8.5
85
Not enough data
8.4
83
Not enough data
8.5
89
Not enough data
8.6
91
Not enough data
8.0
73
Not enough data
8.6
82
Not enough data
8.2
77
Not enough data
8.4
77
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
82
Not enough data
8.7
80
Not enough data
9.2
89
Not enough data
8.1
75
Not enough data
7.3
70
Platform
Not enough data
8.8
104
8.2
616
|
Verified
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
8.0
39
8.6
108
8.8
40
8.6
106
Interaction
8.0
41
8.3
106
8.2
40
8.4
109
8.3
40
8.3
104
8.4
40
8.3
105
8.3
39
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
8.2
40
8.2
103
7.9
41
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
8.3
100
7.9
41
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
8.2
97
8.4
41
8.2
98
8.5
40
8.1
97
8.5
39
8.2
99
Agentic AI - AI Chatbots
5.2
8
7.6
12
6.0
8
7.8
12
6.3
8
7.9
13
5.8
8
7.5
14
6.7
8
7.6
14
5.8
8
7.4
14
6.7
8
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
158
8.5
86
7.6
207
8.3
88
9.1
222
9.2
86
Feature Not Available
8.8
85
Channels
7.9
212
8.2
83
8.6
221
9.0
84
9.3
237
8.0
79
Feature Not Available
7.7
75
8.0
195
7.9
79
Customers
8.2
153
8.6
81
8.4
155
8.5
82
8.5
222
8.8
80
8.3
222
8.8
82
8.5
222
8.8
82
Agentic AI - Conversational Marketing
4.4
13
7.4
7
4.5
13
7.1
7
4.2
13
7.4
7
4.9
13
7.1
7
4.9
13
7.4
7
5.0
13
7.1
7
4.9
13
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
Not enough data
SMS Platform
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
325
8.0
57
8.1
322
8.1
56
Feature Not Available
Feature Not Available
Design
8.3
338
8.4
55
Feature Not Available
7.6
56
8.5
373
8.0
56
8.4
364
8.2
55
8.6
337
8.2
55
Generative AI
7.5
234
7.7
37
7.5
229
7.6
36
Responses
9.3
14
8.1
12
9.3
14
8.3
12
8.9
14
8.5
12
Automation - AI Agents
8.8
16
8.8
8
8.9
19
8.1
8
8.5
16
7.7
8
8.8
15
7.9
8
8.9
16
7.9
8
Platform
9.0
14
8.5
12
8.9
16
7.6
12
9.2
14
7.8
12
Autonomy - AI Agents
8.6
14
8.1
8
8.8
14
8.8
8
8.7
15
7.5
8
7.9
14
8.5
8
Generative AI
8.6
15
8.0
9
8.7
14
7.8
9
Responses
8.7
33
8.7
497
8.4
33
8.8
487
8.9
33
8.8
488
Feature Not Available
8.7
470
8.2
32
8.7
427
Platform
Feature Not Available
9.3
507
Feature Not Available
8.8
456
8.5
31
8.7
456
8.4
32
8.7
455
Feature Not Available
8.3
352
8.8
32
8.7
404
8.9
31
8.9
467
Generative AI
8.1
32
8.0
128
8.1
31
8.1
125
Conversational Platform
8.7
294
8.4
124
8.4
252
8.1
117
8.3
165
8.1
118
8.5
180
8.4
120
Support Automation
8.5
257
8.4
113
8.3
165
8.3
110
8.7
167
8.5
110
8.1
173
8.4
115
Generative AI
7.5
152
8.1
70
7.5
154
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.7
246
7.8
82
7.5
243
7.4
79
Feature Not Available
7.2
80
Communication
9.2
698
|
Verified
9.3
751
|
Verified
9.0
723
|
Verified
9.1
754
|
Verified
8.1
509
8.5
542
9.0
664
|
Verified
9.1
650
|
Verified
7.3
295
8.5
484
|
Verified
Internal Use
8.2
616
|
Verified
8.9
718
|
Verified
8.9
677
|
Verified
9.0
617
|
Verified
8.6
646
|
Verified
8.8
612
|
Verified
8.6
628
|
Verified
8.6
585
|
Verified
8.8
634
|
Verified
8.8
569
|
Verified
8.5
599
|
Verified
8.7
595
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.8
91
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Consumer Intelligence
9.1
631
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
649
|
Verified
Not enough data
Media Monitoring
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
Not enough data
In-House Management
8.6
503
Not enough data
8.6
503
|
Verified
Not enough data
Generative AI
7.5
138
Not enough data
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Tidio are categorized as AI Chatbots, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Podium is categorized as SMS Marketing, Automotive Marketing, Online Reputation Management, and VoIP Providers
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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