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Compare PhoneBurner and Vanillasoft 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free Trial Per Month
Contact Us 5 Users and Platform Fee Per Year
PhoneBurner
Star Rating
(275)4.7 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansVanillasoft
Star Rating
(569)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Users and Platform Fee Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in user experience, with many praising its intuitive interface and easy implementation. Users appreciate the onboarding process, noting that the sales and support teams ensure comfort with each feature before moving on, making it a seamless addition to their daily workflow.
- Users say that PhoneBurner stands out for its exceptional customer support, with quick response times to inquiries and dedicated support personnel. This level of service has been highlighted as a significant advantage, especially for those needing immediate assistance.
- According to verified reviews, Vanillasoft is recognized for its ease of use and customizable interface, which caters to both novice and experienced users. Reviewers mention that the platform is straightforward, making it easy to manage call dispositions and notes, which enhances productivity.
- Reviewers mention that while Vanillasoft has a solid user interface, it faces challenges in support quality compared to PhoneBurner. Users have noted that while the platform is functional, the responsiveness and depth of support can vary, which may impact user satisfaction.
- G2 reviewers highlight PhoneBurner's superior auto-dialer feature, which received a perfect score. Users find this functionality particularly beneficial for increasing call volume and efficiency, a feature that Vanillasoft struggles to match.
- Users report that both platforms offer valuable features, but PhoneBurner generally receives higher ratings for overall satisfaction and quality of support. This is reflected in its higher G2 Score and positive feedback regarding its ability to act as a reliable partner in business operations.
Pricing
Entry-Level Pricing
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Vanillasoft
Core
Contact Us
5 Users and Platform Fee Per Year
A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy-work behind.
Pricing is per user, after a platform fee that includes initial set-up, ongoing support and updates.
- CRM
- Lead Management and Prioritization
- Email Automation
Free Trial
PhoneBurner
Free Trial is available
Vanillasoft
No trial information availableRatings
Meets Requirements
9.4
234
9.0
452
Ease of Use
9.3
237
9.2
453
Ease of Setup
9.1
133
8.7
208
Ease of Admin
9.2
89
8.9
139
Quality of Support
9.6
236
9.0
425
Has the product been a good partner in doing business?
9.6
86
9.4
139
Product Direction (% positive)
9.4
223
8.7
428
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.9
208
|
Verified
Not enough data
8.4
206
|
Verified
Not enough data
9.1
214
|
Verified
Not enough data
8.6
180
|
Verified
Not enough data
8.7
194
|
Verified
Not enough data
8.7
120
Not enough data
8.6
112
Repeatability and Reportability
Not enough data
9.0
207
|
Verified
Not enough data
9.1
202
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.5
176
|
Verified
Not enough data
7.9
98
AI and Automation
Not enough data
8.3
117
Not enough data
8.1
111
Not enough data
8.4
111
Not enough data
8.0
97
Not enough data
7.7
93
Generative AI
Not enough data
7.7
51
Agentic AI - Sales Engagement
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.2
26
Not enough data
6.9
27
Not enough data
7.5
27
Not enough data
7.3
26
Not enough data
7.3
26
Dialing Options
9.3
161
|
Verified
Not enough data
9.3
145
|
Verified
Not enough data
7.1
7
Not enough data
Agent Tools
8.2
92
Not enough data
8.9
136
|
Verified
Not enough data
9.3
138
|
Verified
Not enough data
Automation
Feature Not Available
Not enough data
8.2
97
|
Verified
Not enough data
8.9
119
Not enough data
Agentic AI - Auto Dialer
7.5
8
Not enough data
9.1
9
Not enough data
AI Capabilities - Auto Dialer
8.6
6
Not enough data
9.7
6
Not enough data
6.7
6
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Attribution
Not enough data
9.1
143
|
Verified
Not enough data
9.1
150
|
Verified
Not enough data
9.2
143
|
Verified
Discovery
Not enough data
9.2
145
|
Verified
Not enough data
8.8
123
|
Verified
Not enough data
8.8
137
|
Verified
Management
Not enough data
9.1
132
|
Verified
Not enough data
9.2
145
|
Verified
Platform
Not enough data
9.0
150
|
Verified
Not enough data
9.0
147
|
Verified
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
72
Not enough data
8.2
99
|
Verified
Not enough data
7.5
82
|
Verified
Not enough data
8.7
112
|
Verified
Personalization
Not enough data
8.3
106
Not enough data
8.8
155
|
Verified
Not enough data
9.1
168
|
Verified
Not enough data
8.3
82
Administrative
Not enough data
8.7
130
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
124
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Not enough data
Customizations
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
8.9
6
7.2
21
8.9
6
7.0
21
Calling
9.1
115
8.9
213
8.8
103
8.8
217
9.2
116
9.2
242
9.4
95
9.4
272
9.4
8
8.2
22
Contacts
9.4
128
9.0
275
9.1
119
9.0
252
9.2
119
9.3
248
Insights
9.4
131
9.4
287
9.5
132
9.2
265
9.6
131
8.8
208
9.1
123
8.8
249
9.1
124
8.9
239
8.6
6
6.9
22
Categories
Categories
Shared Categories
PhoneBurner and Vanillasoft are categorized as Outbound Call Tracking
Unique Categories
Reviews
Reviewers' Company Size
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vanillasoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.0%
Insurance
15.3%
Real Estate
10.1%
Marketing and Advertising
7.8%
Information Technology and Services
6.3%
Other
44.4%
Insurance
24.5%
Marketing and Advertising
13.0%
Higher Education
9.2%
Education Management
5.5%
Financial Services
4.8%
Other
43.0%
Alternatives
Discussions
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 Comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 Comments
Official Response from Vanillasoft
Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an...Read more
How scalable and reliable is VanillaSoft?
2 Comments
Official Response from Vanillasoft
VanillaSoft is extremely reliable, boasting an actual uptime in excess of 99.9%. We operate multiple hosted servers to ensure that you have access to the...Read more
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