Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an icon on-screen, located adjacent to the lead’s phone number, once they are ready to start a call) allows the salesperson to familiarize themselves with the contact’s details before initiating the call.
- Progressive dialing (after a lead is resulted, the next lead automatically appears on-screen and the number is automatically dialed) drives maximum productivity while still maintaining the quality of a one-to-one call.
We do not provide robo- or predictive-dialing; most people recognize the familiar pause they hear, upon answering a call, as a robo-dialer and hang up. Further, such technologies are often in violation of TCPA requirements and potentially expose you to legal issues.