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At a Glance
Market Segments
Small-Business (81.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$14.00
$19.00 1 user per month billed annually
Outgrow
Star Rating
(329)4.7 out of 5
Market Segments
Small-Business (81.4% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service - AC
Star Rating
(6,662)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk for Customer Service offers robust live chat features, scoring 8.6, but Outgrow excels with a score of 9.4, highlighting its seamless integration and user-friendly interface that enhances customer engagement.
- Reviewers mention that while Zendesk provides a solid analytics framework with a score of 8.2, Outgrow's analytics capabilities score higher at 8.9, with users appreciating its detailed insights and reporting tools that help in tracking customer interactions effectively.
- G2 users indicate that Zendesk's customization options score 8.1, which some find limiting, whereas Outgrow shines with a score of 9.1, allowing for extensive personalization of user experiences and marketing campaigns, making it a favorite among small businesses.
- Users on G2 highlight that Zendesk's ease of setup scores 8.0, which can be a hurdle for some, while Outgrow's score of 9.1 reflects its straightforward onboarding process, making it more accessible for users with limited technical expertise.
- Reviewers mention that Zendesk's quality of support scores 8.4, which is generally reliable, but Outgrow's support stands out with a score of 9.4, with users praising the responsiveness and helpfulness of the support team in resolving issues quickly.
- Users say that while Zendesk has a strong route to human feature with a score of 8.3, Outgrow's score of 8.9 indicates a more efficient process for connecting customers to human agents, enhancing the overall customer service experience.
Pricing
Entry-Level Pricing
Outgrow
Freelancer Limited
$14.00
3 Content Types including Outcome Quiz, Asesssment, Form and Survey
- 3 Content Types including Outcome Quiz, Asesssment, Form and Survey
- Embed
- Custom Branding - Limited Access
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Outgrow
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
9.4
263
8.6
5,120
Ease of Use
9.3
262
8.6
5,164
Ease of Setup
9.1
159
8.0
3,188
Ease of Admin
9.4
144
8.2
3,074
Quality of Support
9.4
261
8.4
4,798
Has the product been a good partner in doing business?
9.4
144
8.4
3,000
Product Direction (% positive)
9.4
246
8.0
4,773
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1854
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
9.7
5
Not enough data
10.0
5
Not enough data
9.0
5
Not enough data
Templates
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Personalization
9.3
5
Not enough data
10.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Multichannel
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Administration
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Design and Customization
9.8
15
Not enough data
9.5
11
Not enough data
9.1
16
Not enough data
9.1
15
Not enough data
Campaigns
9.8
10
Not enough data
9.6
13
Not enough data
9.2
10
Not enough data
9.5
14
Not enough data
Integrations
9.6
15
Not enough data
9.0
13
Not enough data
9.6
12
Not enough data
9.5
14
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.1
20
Not enough data
8.9
20
Not enough data
Platform Reporting
8.7
19
Not enough data
8.8
21
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
9.1
17
8.1
468
8.6
18
8.1
465
8.9
17
8.3
449
9.3
17
8.1
448
9.3
17
8.2
356
Platform
9.4
18
8.6
471
9.2
17
8.3
468
9.4
16
8.3
463
8.9
18
8.2
464
8.8
18
Feature Not Available
8.9
18
Feature Not Available
8.9
18
8.4
454
Generative AI
8.3
14
8.2
113
8.9
14
8.2
112
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
9.0
54
|
Verified
Not enough data
9.0
51
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Lead Capture
8.1
20
Not enough data
7.7
20
Not enough data
Data Capture
Feature Not Available
Not enough data
8.5
50
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
Analytics
8.9
47
Not enough data
8.9
52
|
Verified
Not enough data
Customization
9.0
52
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Content Creation
8.7
19
|
Verified
Not enough data
Agentic AI - Content Experience Platforms
7.3
8
Not enough data
6.5
8
Not enough data
7.9
7
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
Optimization
8.9
18
|
Verified
Not enough data
Survey Management
9.0
13
Not enough data
8.6
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
Survey Customization
8.7
13
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
7.8
12
Not enough data
Survey Insights
9.1
13
Not enough data
9.2
12
Not enough data
9.1
13
Not enough data
9.0
13
Not enough data
Agentic AI - Survey
8.9
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customization
9.1
25
Not enough data
9.2
25
Not enough data
9.3
26
Not enough data
9.4
24
Not enough data
Additional Functionality
9.4
26
Not enough data
7.5
25
Not enough data
9.2
24
Not enough data
8.2
25
Not enough data
9.1
26
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Planning
8.8
27
Not enough data
Publishing
8.5
27
Not enough data
Social Media
8.6
26
Not enough data
Planning
8.7
85
Not enough data
Generative AI
8.3
26
Not enough data
8.1
26
Not enough data
8.6
21
Not enough data
7.6
26
Not enough data
7.1
22
Not enough data
Agentic AI - Content Creation
7.5
19
Not enough data
8.1
18
Not enough data
8.2
17
Not enough data
8.4
18
Not enough data
7.9
18
Not enough data
8.2
17
Not enough data
8.3
16
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.7
10
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
9.2
12
|
Verified
Not enough data
Process Management
9.8
9
|
Verified
Not enough data
9.1
9
Not enough data
9.3
9
|
Verified
Not enough data
9.2
10
Not enough data
System Management
9.2
11
Not enough data
9.2
11
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
8.1
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.4
27
|
Verified
Not enough data
9.5
31
|
Verified
Not enough data
9.3
28
|
Verified
Not enough data
9.5
24
|
Verified
Not enough data
Data Control
8.9
23
|
Verified
Not enough data
9.5
23
|
Verified
Not enough data
9.4
24
|
Verified
Not enough data
Publishing
9.3
27
|
Verified
Not enough data
9.6
28
|
Verified
Not enough data
9.5
24
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
9.4
9
Not enough data
9.3
9
Not enough data
9.4
9
Not enough data
Analysis
9.1
25
Not enough data
9.3
25
|
Verified
Not enough data
8.3
23
Not enough data
8.8
24
Not enough data
Campaigns
9.3
23
|
Verified
Not enough data
8.8
23
Not enough data
8.5
22
Not enough data
8.7
22
Not enough data
9.3
25
Not enough data
9.2
24
Not enough data
Engagement
8.7
22
Not enough data
Platform
9.5
25
Not enough data
9.1
23
|
Verified
Not enough data
9.1
23
Not enough data
Agentic AI - Mobile Marketing
7.8
10
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
8.1
9
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outgrow and Zendesk for Customer Service - AC are categorized as Chatbots
Unique Categories
Outgrow is categorized as Account-Based Web and Content Experiences, Pop-Up Builder, Personalization, Content Experience Platforms, Content Creation, E-Commerce Personalization, Online Form Builder, No-Code Development Platforms, Lead Capture, Mobile Marketing, Enterprise Feedback Management, Survey, and Landing Page Builders
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Outgrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.2%
Computer Software
6.5%
Internet
5.9%
Professional Training & Coaching
5.6%
Information Technology and Services
5.6%
Other
55.2%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Can we integrate the quiz on our website?
2 Comments
MK
Yes, very easily. Either by embedding it or using the entire survey as a landing pageRead more
Can I move a user to a specific path depending on the answer selected in a particular question?
2 Comments
NP
Definitely. I utilized the logic jump twice for my calculator-- so your path can be quite complex!Read more
How likely are you to continue using Outgrows products as you see your company grow over the years?
2 Comments
JB
The company will certainly keep on improving and its pace with the latest technical advances is phenomenal. The scalability and flexibility is inspiring and...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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