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At a Glance
Market Segments
Mid-Market (41.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Free Per Month
$25.00 1 User Per Month
NEXT
Star Rating
(17)4.6 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(25,294)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 9.0, while NEXT offers a more streamlined Ease of Setup at 9.7, making it easier for new users to get started quickly.
- Reviewers mention that Salesforce's Customer Support is rated at 8.1, which is lower than NEXT's impressive score of 9.6, indicating that users may find more responsive and effective support with NEXT.
- G2 users highlight that Salesforce Sales Cloud has robust Sales Force Automation features, particularly in Contact & Account Management with a score of 8.8, while NEXT shines in Lead Qualification with a score of 8.8, suggesting a stronger focus on lead management.
- Users on G2 report that NEXT's Ease of Admin is significantly higher at 9.8 compared to Salesforce's 7.9, indicating that managing the software is more user-friendly and less time-consuming with NEXT.
- Reviewers say that Salesforce Sales Cloud's Marketing Automation features, such as Email Marketing at 7.9, are less effective compared to NEXT's higher scores in Lead Management at 8.5, suggesting a more comprehensive approach to marketing.
- Users report that NEXT's Data Security features are rated higher, with a focus on Data Import & Export Tools at 8.5, while Salesforce's offerings in this area are less emphasized, indicating a potential gap in data handling capabilities.
Pricing
Entry-Level Pricing
NEXT
Free
Free
Per Month
Discover what NEXT can do for you and your team. Free forever.
- Single workspace with unlimited teamspaces
- Up to 3 hours of transcription
- Unlimited highlights and stories
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
NEXT
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.8
13,789
Ease of Use
8.5
14
8.2
17,769
Ease of Setup
9.7
6
7.8
8,734
Ease of Admin
9.8
7
7.9
4,439
Quality of Support
9.6
13
8.1
12,027
Has the product been a good partner in doing business?
9.8
7
8.4
4,402
Product Direction (% positive)
9.2
15
8.2
13,463
Features by Category
Sales Force Automation
Not enough data
8.8
9450
|
Verified
Not enough data
8.3
6389
|
Verified
Not enough data
8.7
9170
|
Verified
Not enough data
8.3
9429
|
Verified
Not enough data
8.0
7311
|
Verified
Not enough data
8.2
7602
|
Verified
Not enough data
8.0
6749
|
Verified
Not enough data
8.1
6649
|
Verified
Not enough data
8.3
7401
|
Verified
Marketing Automation
Not enough data
8.0
6662
|
Verified
Not enough data
8.1
6984
|
Verified
Not enough data
8.5
8009
|
Verified
Not enough data
7.9
5422
Customer Support
Not enough data
8.3
6807
|
Verified
Not enough data
8.1
6380
|
Verified
Not enough data
8.2
6777
|
Verified
Not enough data
8.0
5493
|
Verified
Not enough data
8.2
5983
|
Verified
Reporting & Analytics
Not enough data
8.5
8929
|
Verified
Not enough data
8.5
9116
|
Verified
Not enough data
8.2
7424
|
Verified
Mobile & Social
Not enough data
7.9
5612
|
Verified
Not enough data
7.8
5244
|
Verified
Not enough data
7.7
6092
|
Verified
Platform
Not enough data
8.5
3584
|
Verified
Not enough data
8.5
3591
|
Verified
Not enough data
8.6
3616
|
Verified
Not enough data
8.4
2894
|
Verified
Not enough data
8.5
3167
|
Verified
Not enough data
8.1
3188
|
Verified
Not enough data
8.7
3589
|
Verified
Not enough data
8.1
3022
Integration
Not enough data
8.5
2598
|
Verified
Not enough data
8.5
3050
|
Verified
Not enough data
8.5
2889
|
Verified
Generative AI
Not enough data
7.6
881
Agentic AI - CRM
Not enough data
7.9
243
Not enough data
7.9
243
Not enough data
8.2
240
Not enough data
8.0
237
Not enough data
8.0
235
Not enough data
8.1
237
Not enough data
8.2
239
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
User Response Methods
7.2
12
Not enough data
9.6
16
Not enough data
8.8
14
Not enough data
7.2
13
Not enough data
8.8
14
Not enough data
Participant Selection
8.1
9
Not enough data
7.0
10
Not enough data
7.8
10
Not enough data
5.5
10
Not enough data
Insights
8.6
15
Not enough data
9.2
15
Not enough data
8.4
15
Not enough data
Generative AI
9.2
15
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
270
Not enough data
8.8
292
Not enough data
8.8
314
Not enough data
8.6
288
Organization
Not enough data
8.9
349
Not enough data
8.8
340
Not enough data
8.8
334
Performance Analysis
Not enough data
8.4
282
Not enough data
8.8
305
Sales Analysis
Not enough data
8.4
283
Not enough data
8.8
297
Generative AI
Not enough data
8.5
122
Not enough data
8.4
122
Agentic AI - AI Sales Assistant
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Integrated Workflows
Not enough data
8.7
518
Not enough data
8.5
510
Not enough data
8.1
466
Not enough data
8.1
461
Not enough data
8.9
520
Not enough data
8.4
469
Not enough data
8.6
482
Repeatability and Reportability
Not enough data
8.4
483
Not enough data
8.7
501
Not enough data
8.7
497
Not enough data
8.4
483
Not enough data
7.8
417
AI and Automation
Not enough data
8.5
462
Not enough data
8.4
469
Not enough data
8.3
428
Not enough data
8.0
432
Not enough data
7.8
414
Generative AI
Not enough data
7.4
268
Agentic AI - Sales Engagement
Not enough data
8.3
88
Not enough data
8.4
89
Not enough data
8.6
86
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.3
88
Not enough data
8.5
87
Call Analytics
Not enough data
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
131
Agent Performance Management
Not enough data
8.7
140
Not enough data
8.7
124
Not enough data
8.7
141
Generative AI
Not enough data
8.2
56
Agentic AI - Conversation Intelligence
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
CRM Data Enrichment
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Account Management
Not enough data
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
170
Not enough data
8.6
168
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
165
Not enough data
8.5
170
Quota & Capacity Management - Sales Planning
Not enough data
8.4
167
Not enough data
8.4
174
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.4
56
Not enough data
8.5
55
Agentic AI - Lead Scoring
Not enough data
7.8
51
Not enough data
8.3
51
Not enough data
7.8
51
Not enough data
8.0
52
Attribution
Not enough data
8.9
446
Not enough data
8.9
450
Not enough data
8.6
432
Discovery
Not enough data
8.9
453
Not enough data
8.6
448
Not enough data
8.6
430
Management
Not enough data
8.5
418
Not enough data
8.7
436
Platform
Not enough data
8.6
428
Not enough data
8.6
428
Agentic AI - Sales Performance Management
Not enough data
8.5
73
Not enough data
8.6
73
Not enough data
8.6
74
Incentives
Not enough data
8.2
437
Not enough data
8.4
500
Not enough data
8.0
435
Not enough data
8.6
512
Personalization
Not enough data
8.6
481
Not enough data
8.8
558
Not enough data
8.9
590
Not enough data
8.6
535
Administrative
Not enough data
8.8
563
Not enough data
8.5
526
Not enough data
8.4
507
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.2
79
Not enough data
8.6
78
Not enough data
8.3
78
Not enough data
8.3
78
Not enough data
8.3
78
Data Sourcing
Not enough data
8.5
964
Not enough data
8.7
995
Not enough data
8.3
899
Not enough data
8.7
1026
Not enough data
8.6
959
Predictive Analytics
Not enough data
8.4
941
Not enough data
8.6
954
Not enough data
8.1
852
Not enough data
8.3
892
Sales Management
Not enough data
8.7
981
Not enough data
8.1
855
Not enough data
8.6
976
Not enough data
8.8
1044
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.3
31
Content Management
Not enough data
8.3
351
Not enough data
8.1
342
Not enough data
8.2
327
Not enough data
8.5
318
Not enough data
8.3
335
Analytics
Not enough data
8.7
342
Not enough data
8.4
341
Not enough data
8.5
223
Not enough data
8.3
350
Learning Management - Sales Enablement
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Revenue Enablement - Sales Enablement
Not enough data
8.5
24
Not enough data
8.5
25
Not enough data
9.0
24
Categories
Categories
Shared Categories
NEXT and Salesforce Sales Cloud are categorized as Conversation Intelligence
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
NEXT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.5%
Computer Software
11.8%
Research
5.9%
Real Estate
5.9%
Program Development
5.9%
Other
47.1%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
NEXT has no discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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