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LiveChat
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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (44.9% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$19.00 100 Visitors Per Month
LiveAgent
Star Rating
(1,535)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(763)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its pop-up chat feature, scoring 9.2, which allows for seamless customer engagement. In contrast, LiveAgent's pop-up chat feature received a slightly higher score of 9.3, indicating a more effective implementation according to reviewers.
- Reviewers mention that LiveChat's ease of use is a standout, with a score of 9.3, making it particularly appealing for small businesses. LiveAgent, while still user-friendly, scored lower at 8.9, suggesting that some users may find it less intuitive.
- G2 users highlight LiveAgent's superior team inbox functionality, scoring 9.1, which facilitates better collaboration among support agents. LiveChat's team inbox feature, while functional, scored lower at 8.7, indicating room for improvement in collaborative features.
- Users on G2 report that LiveChat's response automation feature is highly effective, scoring 9.2, which helps streamline customer interactions. LiveAgent's response automation scored 8.8, suggesting that while it is useful, it may not be as robust as LiveChat's offering.
- Reviewers mention that LiveAgent's customer profiles feature, scoring 8.9, provides a more comprehensive view of customer interactions, which is crucial for personalized service. LiveChat's customer profiles scored lower at 8.4, indicating that it may lack some depth in this area.
- Users say that LiveChat's mobile user support is rated at 9.1, making it a strong choice for businesses that require on-the-go access. LiveAgent, however, scored only 7.9, suggesting that its mobile capabilities may not meet the expectations of users who prioritize mobile functionality.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
LiveAgent
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.9
1,298
9.1
686
Ease of Use
8.9
1,303
9.3
685
Ease of Setup
8.7
866
9.0
267
Ease of Admin
8.9
845
9.1
261
Quality of Support
9.1
1,237
9.1
636
Has the product been a good partner in doing business?
9.1
821
9.0
253
Product Direction (% positive)
8.9
1,262
8.3
679
Features by Category
Ticket and Case Management
9.0
778
|
Verified
9.1
246
9.0
777
|
Verified
9.1
244
8.7
758
|
Verified
9.0
238
8.8
714
|
Verified
9.2
253
8.6
574
|
Verified
8.5
156
8.7
703
|
Verified
9.0
231
8.9
717
|
Verified
9.1
230
8.6
444
|
Verified
8.9
142
|
Verified
Generative AI
8.3
32
6.4
6
8.2
32
7.2
6
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
653
|
Verified
9.2
220
|
Verified
9.1
717
|
Verified
9.3
232
|
Verified
9.1
695
|
Verified
9.4
264
|
Verified
8.6
539
|
Verified
8.9
222
|
Verified
8.7
380
|
Verified
8.5
108
Platform
7.9
413
|
Verified
9.1
80
|
Verified
8.4
664
|
Verified
8.4
279
|
Verified
8.7
526
|
Verified
9.2
86
|
Verified
8.6
377
|
Verified
8.9
73
|
Verified
8.5
647
|
Verified
8.9
212
|
Verified
8.8
694
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
7.4
9
8.0
23
7.8
9
7.7
22
Feature Not Available
Communication
9.3
485
|
Verified
9.1
320
|
Verified
9.0
489
|
Verified
8.9
325
|
Verified
8.9
376
|
Verified
8.4
222
9.0
374
|
Verified
8.8
270
|
Verified
8.8
61
8.3
31
Internal Use
8.4
664
|
Verified
8.4
279
|
Verified
9.1
422
|
Verified
8.8
302
|
Verified
8.5
55
8.6
252
|
Verified
8.9
403
|
Verified
8.6
258
|
Verified
9.1
384
|
Verified
8.6
244
|
Verified
8.9
382
|
Verified
8.4
250
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Feature Not Available
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and LiveChat are categorized as Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Conversational Marketing, Conversational Support, and Customer Service Automation
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.6%
Internet
4.5%
Other
64.2%
Computer Software
8.8%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
69.0%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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