Link copied to clipboard # LiveAgent vs LiveChat Comparison - What are their main differences? Share [ Export ](/compare/liveagent/livechat/export.csv) LiveAgentLiveChat[+ Add Product](#) Reviews **LiveAgent** [ 4.5/5(1,537) ](https://www.g2.com/products/liveagent/reviews#reviews) **LiveChat** [ 4.5/5(813) ](https://www.g2.com/products/livechat/reviews#reviews) Pricing **LiveAgent** Free Trial **Starting at $15.00** 1 agent / Per Month · Small **LiveChat** Free Trial **$19.00** 100 Visitors Per Month · Starter **Pricing Insights** from reviews Time to Implement **LiveAgent** 1 month Based on 508 responses **LiveChat** 1 month Based on 37 responses Return on Investment **LiveAgent** 9 months Based on 403 responses **LiveChat** 9 months Based on 30 responses Perceived Cost **LiveAgent** $$$$$ **LiveChat** $$$$$ Average Discount **LiveAgent** 18%11% more **LiveChat** 7% ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **LiveAgent** [ Ease of Use (58) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews)[ Features (48) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews)[ Learning Curve (12) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews)[ Missing Features (11) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) **LiveChat** [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[ Features (20) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[ Chatbot Issues (6) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Integrations **LiveAgent** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2b17f62bcf74232bf62af346fe7ca66b/customer-portal.png "Product Avatar Image") Customer Portal ](https://www.g2.com/products/customer-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel ](https://www.g2.com/products/mitel/reviews)[ View all ](https://www.g2.com/products/liveagent/integrations) **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image") ChatBot ](https://www.g2.com/products/chatbot/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) Screenshots **LiveAgent** ![LiveAgent screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468442/ai-chatbot-screenshot-white-1600x900.jpg) **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) Ratings Meets Requirements **LiveAgent** 8.9 8.91,299 **LiveChat** 9.1 9.1709 Ease of Use **LiveAgent** 8.9 8.91,304 **LiveChat** 9.3 9.3708 Ease of Setup **LiveAgent** 8.7 8.7868 **LiveChat** 9.0 9.0288 Ease of Admin **LiveAgent** 8.9 8.9854 **LiveChat** 9.1 9.1278 Quality of Support **LiveAgent** 9.1 9.11,238 **LiveChat** 9.1 9.1657 Has the product been a good partner in doing business? **LiveAgent** 9.1 9.1830 **LiveChat** 9.1 9.1270 Product Direction (% positive) **LiveAgent** 8.9 8.91,263 **LiveChat** 8.3 8.3700 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.7 1,086 8.8 440 Ticket and Case Management Ticket Creation User Experience 9.0 779 | Verified 9.2(won by 0.2) 248 Ticket Response User Experience 9.0 779 | Verified 9.1(won by 0.1) 245 Workflow 8.7 757 | Verified 9.0(won by 0.3) 239 Automated Response 8.8 713 | Verified 9.2(won by 0.4) 253 Service Level Agreement (SLA) Management 8.6(won by 0.1) 573 | Verified 8.5 156 Attachments/Screencasts 8.7 702 | Verified 9.0(won by 0.3) 231 Ticket Collaboration 8.9 717 | Verified 9.1(won by 0.2) 230 Customer/Contact Database 8.6 443 | Verified 8.9(won by 0.3) 142 | Verified Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 8.0(won by 1.6) 30 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 6 AI Text Summarization 8.1(won by 0.9) 29 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 6 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 9.4(won by default) 6 Not enough data Natural Language Interaction 9.4(won by default) 6 Not enough data Proactive Assistance 9.4(won by default) 6 Not enough data Communication Channels Customer Portal 8.7 653 | Verified 9.2(won by 0.5) 220 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Email to Case 9.1 719 | Verified 9.3(won by 0.2) 232 | Verified Live Chat Support 9.1 698 | Verified 9.4(won by 0.3) 269 | Verified Social Media Integration 8.6 538 | Verified 8.9(won by 0.3) 222 | Verified Voice 8.7(won by 0.2) 380 | Verified 8.5 108 Video Chat Not enough data Not enough data Platform Mobile User Support 7.9 412 | Verified 9.1(won by 1.2) 82 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customization 8.4(tied score) 662 | Verified 8.4(tied score) 281 | Verified User, Role, and Access Management 8.7 525 | Verified 9.2(won by 0.5) 88 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations 8.6 376 | Verified 8.9(won by 0.3) 73 | Verified Reporting 8.6 646 | Verified 9.0(won by 0.4) 213 | Verified Activity Dashboard 8.8 693 | Verified 9.1(won by 0.3) 217 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.7 951 8.5 405 Generative AI AI Text Generation 8.6(won by 0.9) 21 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 10 AI Text Summarization 8.0(won by 0.2) 22 7.8 9 AI Text-to-Speech 7.6(won by default) 21 Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat 9.3(won by 0.1) 485 | Verified 9.2 330 | Verified Notifications 9.0(won by 0.1) 488 | Verified 8.9 328 | Verified Targeted Emails 8.9(won by 0.5) 375 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 221 In-App Messaging 9.0(won by 0.2) 374 | Verified 8.8 269 | Verified Co-Browsing 8.8(won by 0.5) 60 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 30 Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 8.4(tied score) 662 | Verified 8.4(tied score) 281 | Verified Conversation Archiving 9.1(won by 0.3) 421 | Verified 8.8 305 | Verified Lead Development 8.5 54 8.6(won by 0.1) 255 | Verified Knowledge Base 8.9(won by 0.3) 402 | Verified 8.6 259 | Verified Team Inbox 9.1(won by 0.5) 383 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 244 | Verified Customer Profiles 8.9(won by 0.5) 382 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 249 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.4 484 8.3 8 Generative AI AI Text Summarization 7.8(won by default) 17 Not enough data Self-Service Experience Knowledge Base 9.1(won by default) 324 Not enough data Searchable Articles 8.9(won by default) 305 Not enough data Community Forums 8.9(won by default) 273 Feature Not Available Mobile Optimization 8.1(won by default) 41 Not enough data Personalization 8.3(won by default) 45 Not enough data Self-Service Platform Automation 8.3(tied score) 47 8.3(tied score) 5 Branding 8.6(won by default) 46 Not enough data Artificial Intelligence 7.4(won by default) 41 Not enough data Integrations 8.7(won by default) 43 Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.7 6 Not enough data Channels Multi-Channel Coverage 8.7(won by default) 5 Not enough data Open Listening 8.3(won by default) 5 Not enough data Physical Media 8.3(won by default) 5 Not enough data Design Communications Strategy Development 8.0(won by default) 5 Not enough data Create Content 8.7(won by default) 5 Not enough data Personalization 8.7(won by default) 5 Not enough data Inbound Identification 8.9(won by default) 6 Not enough data Regulatory Compliance 8.3(won by default) 5 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.0 8 Not enough data Channels Voice 8.8(won by default) 7 Not enough data Social 8.1(won by default) 7 Not enough data Live Chat 9.3(won by default) 7 Not enough data Mobile SMS 5.7(won by default) 7 Not enough data Email 8.8(won by default) 7 Not enough data Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Functions Call Routing 9.0(won by default) 7 Not enough data Session Queuing 8.8(won by default) 7 Not enough data Concurrent Calling 8.1(won by default) 7 Not enough data Speech Analytics 6.3(won by default) 5 Not enough data Auto Dialer 5.8(won by default) 6 Not enough data IVR 8.1(won by default) 6 Not enough data Inbound Screen Pop 7.4(won by default) 7 Not enough data Persistent Data 8.3(won by default) 7 Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 9.3(won by default) 5 Not enough data Administrator Access 8.6(won by default) 6 Not enough data Reporting & Dashboards 8.9(won by default) 6 Not enough data Session Recording 8.3(won by default) 6 Not enough data Agent Scheduling and Assignment 8.6(won by default) 6 Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) 8.8 8 Not enough data Responses Customization 8.3(won by default) 6 Not enough data Control 8.7(won by default) 5 Not enough data Route To Human 8.7(won by default) 5 Not enough data Menu bars 9.0(won by default) 5 Not enough data Drip sequences Not enough data Not enough data Platform Live chat 9.3(won by default) 5 Not enough data Integrations 9.7(won by default) 5 Not enough data Branding 9.0(won by default) 5 Not enough data Analytics 8.7(won by default) 5 Not enough data Role-based access 9.0(won by default) 5 Not enough data Collection of information 9.0(won by default) 5 Not enough data A/B testing Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation 8.0(won by default) 5 Not enough data AI Text Summarization 8.3(won by default) 5 Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 9.0 320 Not enough data Generative AI AI Text Generation 7.9(won by default) 13 Not enough data AI Text Summarization 7.9(won by default) 13 Not enough data Process Mentions 9.0(won by default) 56 Not enough data Tickets 9.3(won by default) 252 Not enough data Macros 9.1(won by default) 196 Not enough data Channels Email 9.3(won by default) 248 Not enough data Social 9.0(won by default) 232 Not enough data Live Chat 9.3(won by default) 249 Not enough data Phone 9.1(won by default) 186 Not enough data Text Feature Not Available Not enough data Insight Surveys 9.0(won by default) 174 Not enough data Reporting 9.0(won by default) 222 Not enough data Visitor Activity 9.2(won by default) 220 Not enough data Help Desk 9.3(won by default) 225 Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) 8.3 14 Not enough data Generative AI AI Text Generation 8.0(won by default) 14 Not enough data AI Text Summarization 7.6(won by default) 14 Not enough data Show 14 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data Not enough data Messenger Sequencing Not enough data Not enough data AI Not enough data Not enough data Video Chat Not enough data Not enough data Customization Interface Not enough data Not enough data Generative AI Not enough data Not enough data Channels Social Media Integration Not enough data Not enough data Website Not enough data Not enough data Text Message (SMS) Not enough data Not enough data Voice Assistants Not enough data Not enough data Other Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Customers Audience Targeting Not enough data Not enough data Profiles Not enough data Not enough data Analytics Not enough data Not enough data Lead Gathering Not enough data Not enough data Sales Conversion Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Conversational Marketing Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Customizable Fields Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Lead Nurturing Not enough data Not enough data Human Handover Not enough data Not enough data Lead Management Not enough data Not enough data Product Recommendations Not enough data Not enough data Customer Experience Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Appointment Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Lead Distribution Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Data Import/Export Not enough data Not enough data A/B Testing Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-time Conversations Not enough data Not enough data Customizable Branding Not enough data Not enough data Lead Qualification Not enough data Not enough data Template Management Not enough data Not enough data Autoresponders Not enough data Not enough data Contact Database Not enough data Not enough data Customer Segmentation Not enough data Not enough data One-to-One Messaging Not enough data Not enough data Communication Management Not enough data Not enough data Campaign Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Lead Capture Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Chatbot Not enough data Not enough data Group Messaging Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Database Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Email Automation Not enough data Not enough data Surveys & Feedback Not enough data Not enough data CRM Not enough data Not enough data Engagement Tracking Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data Not enough data Usability All-Employee Access Not enough data Not enough data Supporting Documents Not enough data Not enough data Two-Way Communication Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts Not enough data Not enough data Trend Analysis Not enough data Not enough data Performance Monitoring Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data Not enough data Productivity Tools Notes Not enough data Not enough data Internal Discussion Not enough data Not enough data Assignments and Tasks Not enough data Not enough data Workflows Not enough data Not enough data Templates Not enough data Not enough data Integrations Not enough data Not enough data Tagging System Not enough data Not enough data Analytics Trends Not enough data Not enough data Performance Tracking Not enough data Not enough data Email Tracking Not enough data Not enough data Agentic AI - Shared Inbox Autonomous Task Execution Not enough data Not enough data Decision Making Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Tagging Not enough data Not enough data Segmentation Not enough data Not enough data Custom Reports and Dashboards Not enough data Not enough data Feedback Analysis Thematic Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data NPS/CSAT Scoring Not enough data Not enough data Feedback Sources Online Reviews Not enough data Not enough data Surveys Not enough data Not enough data Social Media Not enough data Not enough data Customer Service Channels Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Self-Serve Support Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Platform Omnichannel Not enough data Not enough data Mobile Access Not enough data Not enough data Queue Management Not enough data Not enough data Call Routing Not enough data Not enough data Call Back Not enough data Not enough data IVR Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data Not enough data Performance Evaluation Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data Not enough data Reporting & Dashboards Not enough data Not enough data Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data Not enough data Survey Deployment Not enough data Not enough data Feedback Collection Not enough data Not enough data Device Responsiveness Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data Not enough data Trigger Alerts Not enough data Not enough data Real-Time Analysis Not enough data Not enough data Real-Time Action Not enough data Not enough data 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data Not enough data System Monitoring Not enough data Not enough data SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Conversational AI - Conversational Commerce Platforms AI chatbots Not enough data Not enough data Messaging and Notifications Not enough data Not enough data AI agents Not enough data Not enough data Voice assistants Not enough data Not enough data Communication apps Not enough data Not enough data Platform integration - Conversational Commerce Platforms Ecommerce stores Not enough data Not enough data Sales channels Not enough data Not enough data Payment Platform Not enough data Not enough data Internal tools Not enough data Not enough data Analytics and Reporting - Conversational Commerce Platforms Conversational analytics Not enough data Not enough data Advance reporting Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](https://www.g2.com/products/liveagent/reviews) LiveAgent Small-Business(50 or fewer emp.) 67.4% Mid-Market(51-1000 emp.) 23.1% Enterprise(\> 1000 emp.) 9.5% [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.6% Enterprise(\> 1000 emp.) 17.9% Small-Business (50 or fewer emp.) 67.4% 44.5% Mid-Market (51-1000 emp.) 23.1% 37.6% Enterprise (\> 1000 emp.) 9.5% 17.9% Reviewers' Industry [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](https://www.g2.com/products/liveagent/reviews) LiveAgent Information Technology and Services 12.9% Computer Software 7.2% Marketing and Advertising 5.6% Retail 5.5% Internet 4.5% Other 64.3% [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.8% Information Technology and Services 8.7% Retail 6.3% Financial Services 3.9% Internet 3.7% Other 68.6% FAQs ## LiveAgent vs LiveChat FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between LiveChat vs LiveAgent? LiveChat and LiveAgent are both highly rated live chat solutions, but LiveAgent stands out for its broader feature set and higher all-time reviewer-cited strengths, while LiveChat is noted for its ease of use and setup. | [LiveChat](https://www.g2.com/products/livechat/reviews) | [LiveAgent](https://www.g2.com/products/liveagent/reviews) | | --- | --- | | 4.5/5 (810 reviews) | 4.5/5 (1538 reviews) | | Small-Business | Small-Business | | 9.0 | 8.7 | | 9.1 | 9.1 | | Ease of Use (24 all-time mentions) | Ease of Use (58 all-time mentions) | ### How do the pricing models of LiveChat and LiveAgent compare? LiveAgent is considered the stronger value on pricing, with reviewers rating it higher on cost satisfaction. - **LiveChat:** In recent reviews, several buyers note that advanced features and higher tiers can be expensive for small teams, and some mention frustration with separate charges for ticketing and add-ons. - **LiveAgent:** Reviewers consistently describe LiveAgent as affordable and cost-effective, with multiple mentions of its lower cost compared to other solutions. - **Switching reasons:** Recent reviewers cite switching to LiveAgent for its lower cost and more inclusive feature set. ### What are the best alternatives to LiveChat and LiveAgent? The top 3 alternatives to LiveChat and LiveAgent are Zendesk for Customer Service, Fin, and Tidio. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Advanced features can be expensive for small teams | Ease of Use | | [LiveAgent](https://www.g2.com/products/liveagent/reviews) | 4.5/5 (1538 reviews) | Small-Business | Described as affordable and cost-effective | Ease of Use | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | — | Comprehensive customer service platform | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Automation and AI capabilities | | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959 reviews) | Small-Business | — | Ease of use and chat automation | ### Which Live Chat features should I prioritize when comparing LiveChat and LiveAgent? Buyers comparing LiveChat and LiveAgent should prioritize ease of use, ticketing, automation, integrations, and customization. - **Ease of Use:** LiveChat (24 all-time mentions), LiveAgent (58 all-time mentions) - **Ticketing:** LiveAgent (17 all-time mentions for Ticketing Management), LiveChat (recent reviews note ticketing as a separate product and a pain point) - **Automation:** LiveChat (10 all-time mentions), LiveAgent (24 all-time mentions) - **Integrations:** LiveChat (13 all-time mentions), LiveAgent (23 all-time mentions) - **Customization:** LiveChat (7 all-time mentions), LiveAgent (20 all-time mentions) ### What are the pros and cons of LiveChat vs LiveAgent? LiveChat's headline strength is its intuitive interface and quick setup, while LiveAgent's is its comprehensive feature set and robust ticketing. - **LiveChat strengths:** Ease of use (24 all-time mentions), easy setup (14), intuitive UI (12), automation (10), integrations (13), and customization (7). - **LiveChat trade-offs:** Advanced features and ticketing require separate purchases, higher cost for small teams, and some reviewers cite integration and reporting limitations. - **LiveAgent strengths:** Ease of use (58 all-time mentions), features (48), customer support (45), ticketing management (17), automation (24), integrations (23), and customizability (20). - **LiveAgent trade-offs:** Some reviewers mention a learning curve for advanced features and a less modern UI, with minor complaints about mobile app performance and customization flexibility. ### Is LiveChat or LiveAgent better for small businesses? LiveAgent is the better fit for small businesses, with a larger reviewer base in this segment and strong small-business sentiment. - **LiveChat:** Largest segment is Small-Business; reviewers appreciate its ease of use and setup but note higher costs for advanced features as a challenge for small teams. - **LiveAgent:** Largest segment is Small-Business; reviewers consistently highlight affordability, comprehensive features, and strong ticketing as advantages for small business use. ### Which Live Chat platform has better integrations? LiveAgent is favored for integrations, with more reviewer-cited integration strengths and higher all-time mention counts. - **LiveChat:** Facebook (25 all-time mentions), ChatBot (24 all-time mentions), and integrations in general (13 all-time mentions). - **LiveAgent:** Customer Portal (22 all-time mentions), 3CX (2), and integrations in general (23 all-time mentions). ### How do LiveChat and LiveAgent compare on customer support? LiveChat and LiveAgent are rated equally on Quality of Support, both scoring 9.1, indicating parity in reviewer satisfaction. - **LiveChat:** Reviewers highlight responsive and helpful support, with 11 all-time mentions for customer support and frequent praise for support team availability. - **LiveAgent:** Reviewers cite excellent and timely support, with 45 all-time mentions for customer support and consistent positive feedback on support responsiveness. ### Which is easier to implement, LiveChat or LiveAgent? LiveChat and LiveAgent are nearly equal on Ease of Setup, with LiveChat scoring 9.0 and LiveAgent 8.7, a difference below the materiality threshold. - **LiveChat:** Reviewers consistently describe setup as quick and straightforward, with 14 all-time mentions for easy setup and multiple recent reviews noting fast implementation. - **LiveAgent:** Reviewers also report easy setup, with 25 all-time mentions for easy setup and frequent praise for simple onboarding and configuration. ### Which product has better Tickets? LiveAgent is the stronger product for Tickets, with more robust ticketing features and higher reviewer-cited strengths. - **LiveChat:** Recent reviews note that ticketing is now a separate product, with some frustration about additional costs and integration complexity; no all-time mention count for ticketing management. - **LiveAgent:** 17 all-time mentions for Ticketing Management, frequent praise for unified ticketing, and reviewers highlight its comprehensive and easy-to-use ticketing system. Alternatives **LiveAgent Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews)