Compare LiveAgent vs LiveChat

See this
comparison of LiveAgent vs. LiveChat
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,002 reviews. LiveChat rates 4.5/5 stars with 610 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Ticket
$15/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.1
Ease of Use
Ease of Use
9.0
9.4
Ease of Setup
Ease of Setup
8.7
9.1
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.1
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
Meets Requirements
LiveAgent
8.8
LiveChat
9.1
Ease of Use
LiveAgent
9.0
LiveChat
9.4
Ease of Setup
LiveAgent
8.7
LiveChat
9.1
Ease of Admin
LiveAgent
8.9
LiveChat
9.2
Quality of Support
LiveAgent
9.1
LiveChat
9.1
Ease of Doing Business With
LiveAgent
9.1
LiveChat
9.2
Product Direction (% positive)
LiveAgent
9.0
LiveChat
8.4

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
LiveChat
9.2
Ticket response user experience
LiveAgent
9.0
LiveChat
9.1
Workflow
LiveAgent
8.7
LiveChat
9.0
Response Automation
LiveAgent
8.7
LiveChat
9.2
SLA Management
LiveAgent
8.6
LiveChat
8.6
Attachments/Screencasts
LiveAgent
8.7
LiveChat
9.0
Ticket Collaboration
LiveAgent
8.9
LiveChat
9.1
Communication
Pop-up Chat
LiveAgent
9.4
LiveChat
9.2
Notifications
LiveAgent
9.1
LiveChat
9.0
Targeted Emails
LiveAgent
9.0
LiveChat
8.5
In-App Messaging
LiveAgent
9.0
LiveChat
8.9
Internal Use
Customization
LiveAgent
8.5
LiveChat
8.5
Conversation Archiving
LiveAgent
9.1
LiveChat
8.8
Lead Development
LiveAgent
Not enough data available
LiveChat
8.6
Knowledge Base
LiveAgent
8.9
LiveChat
8.6
Team Inbox
LiveAgent
9.1
LiveChat
8.7
Customer Profiles
LiveAgent
8.9
LiveChat
8.5
Communication Channels
Customer Portal
LiveAgent
8.7
LiveChat
9.3
Email to Case
LiveAgent
9.0
LiveChat
9.3
Chat/Live Support
LiveAgent
9.1
LiveChat
9.4
Social Integration
LiveAgent
8.6
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
LiveChat
8.8
Customer and Contacts Database
LiveAgent
8.6
LiveChat
8.9
Products and Version Tracking
LiveAgent
8.8
LiveChat
8.9
Call Scripting
LiveAgent
8.8
LiveChat
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.7
LiveChat
Not enough data available
Self Service/Community
Forums
LiveAgent
8.7
LiveChat
8.6
Knowledge Base
LiveAgent
8.6
LiveChat
9.0
Ideas/Feedback
LiveAgent
8.8
LiveChat
8.9
Q&A
LiveAgent
8.8
LiveChat
8.9
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
LiveChat
8.6
Reporting
LiveAgent
8.6
LiveChat
9.1
Dashboards
LiveAgent
8.8
LiveChat
9.2
Platform
Mobile User Support
LiveAgent
8.0
LiveChat
9.1
ITIL Compliance
LiveAgent
8.7
LiveChat
Not enough data available
Customization
LiveAgent
8.5
LiveChat
8.5
User, Role, and Access Management
LiveAgent
8.7
LiveChat
9.5
Internationalization
LiveAgent
8.7
LiveChat
9.0
Performance & Reliability
LiveAgent
9.0
LiveChat
9.4
Integration APIs
LiveAgent
8.5
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.9%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.4%
18.4%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%
LiveChat
Small-Business
46.4%
Mid-Market
35.2%
Enterprise
18.4%

Reviewers' Industry

 
Information Technology and Services
12.8%
Computer Software
9.8%
 
Computer Software
7.2%
Information Technology and Services
8.4%
 
Internet
5.8%
Retail
5.6%
 
Retail
4.9%
Telecommunications
4.3%
 
Marketing and Advertising
3.9%
Internet
4.3%
 
Other
65.5%
Other
67.7%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.4%
Retail
5.6%
Telecommunications
4.3%
Internet
4.3%
Other
67.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

G2 User in Individual & Family Services

This is a tough one because it is nothing to dislike. Pretty easy

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Individual & Family Services

This is a tough one because it is nothing to dislike. Pretty easy

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Add Product
LiveAgent
LiveAgent
LiveChat
LiveChat