Compare LiveAgent and LiveChat 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$19.00 100 Visitors Per Month
LiveAgent
Star Rating
(1,537)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansLiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the backlog of chats, which helps in referencing past interactions, making it easier to manage customer communications.
- Users say LiveAgent stands out for its comprehensive ticketing solution, which facilitates communication across departments. Reviewers highlight the single dashboard that displays all customer service requests, streamlining responses and improving overall efficiency.
- According to verified reviews, LiveChat has a quicker implementation process, with users noting that the onboarding is straightforward and user-friendly. This ease of setup is a significant advantage for small businesses looking to get started without extensive technical knowledge.
- Reviewers mention that LiveAgent offers seamless integration with other tools, enhancing workflow automation. This capability has been noted to boost productivity significantly, which is crucial for teams managing multiple customer service channels.
- G2 reviewers highlight that both platforms provide excellent customer support, but LiveChat's support is often described as more accessible, with users appreciating the combination of technology and human assistance when needed.
- Users report that while LiveChat has a higher satisfaction score overall, LiveAgent's recent feedback indicates a strong commitment to continuous improvement, particularly in areas like reporting and user accessibility, which are essential for effective customer service management.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
LiveAgent
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.9
1,299
9.1
704
Ease of Use
8.9
1,304
9.3
703
Ease of Setup
8.7
867
9.0
283
Ease of Admin
8.9
852
9.1
274
Quality of Support
9.1
1,238
9.1
652
Has the product been a good partner in doing business?
9.1
828
9.1
266
Product Direction (% positive)
8.9
1,262
8.3
696
Features by Category
Ticket and Case Management
9.0
779
|
Verified
9.2
248
9.0
779
|
Verified
9.1
245
8.7
758
|
Verified
9.0
239
8.8
713
|
Verified
9.2
253
8.6
574
|
Verified
8.5
156
8.7
702
|
Verified
9.0
231
8.9
718
|
Verified
9.1
230
8.6
444
|
Verified
8.9
142
|
Verified
Generative AI
8.2
30
6.4
6
8.1
30
7.2
6
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
654
|
Verified
9.2
220
|
Verified
9.1
719
|
Verified
9.3
232
|
Verified
9.1
699
|
Verified
9.4
269
|
Verified
8.6
539
|
Verified
8.9
222
|
Verified
8.7
381
|
Verified
8.5
108
Platform
7.9
413
|
Verified
9.1
82
|
Verified
8.4
663
|
Verified
8.4
281
|
Verified
8.7
526
|
Verified
9.2
88
|
Verified
8.6
377
|
Verified
8.9
73
|
Verified
8.5
647
|
Verified
9.0
213
|
Verified
8.8
694
|
Verified
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
7.4
9
8.0
23
7.5
8
7.7
22
Feature Not Available
Communication
9.3
486
|
Verified
9.2
329
|
Verified
9.0
489
|
Verified
8.9
327
|
Verified
8.9
376
|
Verified
8.4
221
9.0
375
|
Verified
8.8
269
|
Verified
8.8
61
8.3
30
Internal Use
8.4
663
|
Verified
8.4
281
|
Verified
9.1
422
|
Verified
8.8
303
|
Verified
8.5
55
8.6
254
|
Verified
8.9
403
|
Verified
8.6
259
|
Verified
9.1
384
|
Verified
8.6
244
|
Verified
8.9
382
|
Verified
8.4
249
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
324
Not enough data
8.9
305
Not enough data
8.9
273
Feature Not Available
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
46
Not enough data
8.3
47
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and LiveChat are categorized as Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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