# How does LiveChat work when no one is available?

Am I able to turn the chat off completely after work hours?

##### Post Metadata
- Posted at: over 10 years ago
- Net upvotes: 2


## Comments
### Comment 1

A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are online right now" and the site visitor can fill out their contact information, which will create a ticket and send you an email notification.

You would also need to have "ticket forms" enabled, so it's your choice if you want anything available at all.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Client Success Representative



### Comment 2

You get pending message on you phone and in "chats".

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Founder at Nonprofit Charity Fund



### Comment 3

When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your office hours. You can eliminate that process entirely by disabling the ticket form. 

##### Comment Metadata
- Posted at: over 9 years ago




## Related Product
[LiveChat](https://www.g2.com/products/livechat/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4