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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSalesloft
Star Rating
(4,245)4.5 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansFin by Intercom vs Salesloft
When assessing the two solutions, reviewers found Fin by Intercom easier to use and administer. However, reviewers preferred the ease of set up, and doing business with Salesloft overall.
- Reviewers felt that Salesloft meets the needs of their business better than Fin by Intercom.
- When comparing quality of ongoing product support, Fin by Intercom and Salesloft provide similar levels of assistance.
- When assessing product direction, Fin by Intercom and Salesloft received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Salesloft
Advanced
Contact Us
For revenue teams that need to build pipeline, increase revenue, convert deals, and win customers.
- Pipeline Generation
- Rep Coaching
- Full Customer Lifecycle Workflows
Free Trial
Fin by Intercom
Free Trial is available
Salesloft
No trial information availableRatings
Meets Requirements
8.8
2,816
8.9
3,377
Ease of Use
8.9
2,846
8.8
3,421
Ease of Setup
8.4
1,456
8.6
1,014
Ease of Admin
8.6
1,304
8.5
777
Quality of Support
8.6
2,712
8.6
3,055
Has the product been a good partner in doing business?
8.8
1,301
8.9
767
Product Direction (% positive)
8.8
2,667
8.8
3,277
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
1517
|
Verified
Not enough data
9.2
1649
|
Verified
Not enough data
8.6
1481
|
Verified
Not enough data
8.3
1330
|
Verified
Not enough data
8.8
1595
|
Verified
Not enough data
8.7
752
Not enough data
8.4
671
Repeatability and Reportability
Not enough data
8.7
1423
|
Verified
Not enough data
8.8
1540
|
Verified
Not enough data
8.8
1509
|
Verified
Not enough data
8.3
1271
|
Verified
Not enough data
7.8
601
AI and Automation
Not enough data
8.2
683
Not enough data
8.0
638
Not enough data
8.3
665
Not enough data
7.9
591
Not enough data
7.7
559
Generative AI
Not enough data
7.4
208
Agentic AI - Sales Engagement
Not enough data
7.3
51
Not enough data
7.4
51
Not enough data
7.7
51
Not enough data
7.6
51
Not enough data
7.5
51
Not enough data
7.4
51
Not enough data
7.5
50
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
Not enough data
9.0
740
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
666
|
Verified
Not enough data
8.3
632
Agent Performance Management
Not enough data
8.2
590
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.2
527
|
Verified
Generative AI
Not enough data
7.7
122
Agentic AI - Conversation Intelligence
Not enough data
6.7
13
Not enough data
7.5
12
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
6.4
12
Not enough data
7.1
12
Not enough data
7.9
12
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.6
56
Not enough data
8.1
59
Not enough data
8.2
59
Not enough data
7.8
54
Not enough data
8.0
57
Not enough data
7.5
52
Not enough data
7.5
53
CRM Data Enrichment
Not enough data
8.5
55
Not enough data
8.5
56
Not enough data
8.2
49
Not enough data
7.8
48
Not enough data
7.6
48
Account Management
Not enough data
7.9
49
Not enough data
7.8
49
Not enough data
8.0
47
Not enough data
8.1
47
Not enough data
8.3
50
Not enough data
7.7
46
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.9
17
Not enough data
6.8
17
Not enough data
7.1
17
Incentives
Not enough data
8.1
349
Not enough data
8.2
514
Not enough data
7.3
295
Not enough data
8.5
550
|
Verified
Personalization
Not enough data
8.4
411
Not enough data
8.4
566
|
Verified
Not enough data
8.8
692
|
Verified
Not enough data
8.5
411
|
Verified
Administrative
Not enough data
8.8
662
|
Verified
Not enough data
8.4
567
|
Verified
Not enough data
8.6
560
Agentic AI - Email Tracking
Not enough data
7.0
38
Not enough data
7.5
38
Not enough data
7.4
38
Not enough data
7.1
38
Not enough data
6.7
37
Not enough data
6.7
38
Not enough data
6.7
38
Analytics
Not enough data
8.7
2100
Not enough data
8.6
2045
Not enough data
8.4
1830
Customizations
Not enough data
8.9
2048
Not enough data
9.1
2033
Not enough data
8.8
2044
Not enough data
8.6
1766
Not enough data
9.0
2055
Generative AI
Not enough data
7.4
251
Agentic AI - Sales Analytics
Not enough data
7.0
26
Not enough data
7.6
26
Not enough data
7.3
26
Not enough data
7.1
26
Not enough data
7.0
26
Data Sourcing
Not enough data
7.9
296
Not enough data
8.1
303
Not enough data
7.8
286
Not enough data
8.5
317
Not enough data
8.0
291
Predictive Analytics
Not enough data
8.1
310
Not enough data
8.1
312
Not enough data
7.3
290
Not enough data
7.7
294
Sales Management
Not enough data
8.2
305
Not enough data
7.7
283
Not enough data
8.2
319
Not enough data
9.2
331
Agentic AI - Outbound Call Tracking
Not enough data
6.4
33
Not enough data
6.8
32
Calling
Not enough data
9.0
1591
|
Verified
Not enough data
8.3
1410
Not enough data
8.7
1522
Not enough data
9.0
1668
|
Verified
Not enough data
7.7
37
Contacts
Not enough data
8.8
1682
|
Verified
Not enough data
8.4
1498
|
Verified
Not enough data
8.7
1567
|
Verified
Insights
Not enough data
8.8
1678
Not enough data
8.7
1545
Not enough data
8.5
1274
Not enough data
9.1
1646
|
Verified
Not enough data
8.4
1418
|
Verified
Not enough data
7.3
36
Agentic AI - Sales Coaching
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Training
Not enough data
8.6
589
|
Verified
Not enough data
8.5
584
|
Verified
Not enough data
8.2
491
|
Verified
Not enough data
8.3
493
|
Verified
Feedback
Not enough data
8.8
529
|
Verified
Not enough data
8.6
461
|
Verified
Not enough data
8.5
428
|
Verified
Not enough data
8.7
528
|
Verified
Not enough data
8.8
575
|
Verified
Not enough data
8.8
572
|
Verified
Not enough data
8.5
480
|
Verified
Generative AI
Not enough data
8.1
54
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Salesloft share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Salesloft is categorized as Conversation Intelligence, Sales Engagement, Sales Coaching, Outbound Call Tracking, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), and Sales Analytics
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesloft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
33.1%
Information Technology and Services
18.0%
Marketing and Advertising
5.9%
Internet
4.1%
Financial Services
4.0%
Other
35.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
can I compare metrics of team members month on month? for example reply rate for individuals and teams over the last 3 months in a graph?
7 Comments
AR
Hi Kat!
There are a couple different ways of getting to this information in SalesLoft. The first place I'd check out is the "Email Leaderboard" panel on...Read more
Is SalesLoft a CRM?
5 Comments
ZF
Sales loft is a Sales Engagement platform. While it does hold information about potential customers it’s not made to take on the role of a full CRM.Read more
What is SalesLoft used for?
4 Comments
JM
Developing outreach cadences, organizing outreach, and putting email templates together for outreach purposesRead more
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