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Compare Hiver and Zoho Mail 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (74.3% of reviews)
Entry-Level Pricing
Free
0
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZoho Mail
Star Rating
(673)4.4 out of 5
Market Segments
Small-Business (74.3% of reviews)
Pros & Cons
Entry-Level Pricing
0
Browse all 3 pricing plansHiver vs Zoho Mail
When assessing the two solutions, reviewers found Hiver easier to use, set up, and administer. Reviewers also preferred doing business with Hiver overall.
- Hiver and Zoho Mail both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hiver over Zoho Mail.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Zoho Mail
Free
0
Get started for free!
- 5GB /User Mailbox Storage
- Online office apps (Writer, Sheet, Show)
- Integrated chat
Free Trial
Hiver
Free Trial is available
Zoho Mail
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.0
563
Ease of Use
9.1
1,011
9.0
566
Ease of Setup
9.0
586
8.6
233
Ease of Admin
9.2
451
8.7
183
Quality of Support
9.2
915
8.4
491
Has the product been a good partner in doing business?
9.2
442
8.8
173
Product Direction (% positive)
9.1
980
8.5
544
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Browser
Not enough data
9.8
14
Not enough data
9.4
14
Not enough data
9.5
14
User Tools
Not enough data
9.0
14
Not enough data
9.5
14
Not enough data
9.6
14
Editing Tools
Not enough data
9.2
13
Not enough data
9.4
12
Workspace Options
Not enough data
9.3
14
Not enough data
9.3
12
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
Not enough data
9.1
44
Not enough data
8.8
44
Not enough data
8.8
41
Not enough data
9.0
41
Task Management
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.8
42
Not enough data
9.0
43
Generative AI
Not enough data
8.3
15
Not enough data
8.6
15
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.9
62
Not enough data
9.1
62
Shared Calendar
Not enough data
9.2
61
Not enough data
9.2
58
Accessibility
Not enough data
8.9
57
Not enough data
8.9
57
Integration
Not enough data
9.1
57
Not enough data
9.2
53
Not enough data
9.2
56
Notifications
Not enough data
9.1
56
Not enough data
8.9
53
Generative AI
Not enough data
8.0
26
Not enough data
8.3
26
Not enough data
8.1
26
Agentic AI - Calendar
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
8.0
54
Not enough data
6.4
13
Not enough data
6.6
16
Not enough data
6.9
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Zoho Mail share no categories
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Zoho Mail is categorized as Bookmark Manager, Note-Taking Software, Calendar, Domain Registrars, Email, and Task Management
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
13.6%
Marketing and Advertising
8.8%
Computer Software
8.4%
Telecommunications
3.3%
Retail
2.6%
Other
63.3%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Does this integrate well with other Zoho products?
7 Comments
ST
Yes, for sure. Zoho mail can be integrated with other Zoho products seamlesslyRead more
Is Zoho Mail free?
4 Comments
AH
There is a free version available but you can only use it with the online site or the zoho mail mobile app. It does not offer imap or pop for use with 3rd...Read more
How good is Zoho Mail?
3 Comments
SS
A dependable and easy-to-use email service is Zoho Mail. It provides high security, a large feature set, and an easy-to-use interface. It's a good option for...Read more
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