Compare Hiver and Superhuman Mail 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
Free
$30.00 1 seat Per Month
Hiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSuperhuman Mail
Star Rating
(1,189)4.7 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Superhuman Mail excels in providing a fast and efficient email experience, with users praising its minimal UI and keyboard shortcuts that enhance productivity. One user mentioned enjoying the "daily picture" they see when achieving zero inbox, highlighting the engaging user experience.
- Users say that Hiver stands out for its collaborative features, particularly in assigning emails to specific team members. This functionality helps keep accountability high, as noted by a reviewer who appreciates how it enhances customer experience by tracking email resolutions.
- According to verified reviews, Superhuman Mail's support is frequently highlighted as outstanding, with users noting the quick response times and helpfulness of the support team. This level of service contributes to a more satisfying overall experience for users.
- Reviewers mention that Hiver is making strides in AI integration, which simplifies processes and improves efficiency. Users have noted that these advancements help reduce the time taken to respond to customer queries, making it a valuable tool for small businesses.
- G2 reviewers indicate that while both products are user-friendly, Superhuman Mail has a slight edge in ease of setup and overall usability, with users appreciating the intuitive onboarding process that allows them to get started quickly.
- Users report that Hiver's pricing model, which includes a free tier, makes it an attractive option for small businesses looking to manage their email without a significant financial commitment. In contrast, Superhuman Mail's $30 entry-level price may be a consideration for budget-conscious users.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Superhuman Mail
Starter
$30.00
1 seat Per Month
for individuals and teams that want to save time and get more done
- Email Productivity
- Superhuman AI
- Team Collaboration
Free Trial
Hiver
Free Trial is available
Superhuman Mail
No trial information availableRatings
Meets Requirements
9.0
990
9.2
1,040
Ease of Use
9.1
1,014
9.2
1,069
Ease of Setup
9.0
590
9.3
565
Ease of Admin
9.2
452
9.3
151
Quality of Support
9.2
918
9.6
901
Has the product been a good partner in doing business?
9.2
443
9.4
150
Product Direction (% positive)
9.1
983
9.7
1,058
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
205
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
189
Not enough data
8.6
208
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
175
|
Verified
Not enough data
7.8
160
Not enough data
8.8
214
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
207
|
Verified
Not enough data
Grammar
Not enough data
8.8
74
Not enough data
8.2
75
Not enough data
8.5
75
Formatting
Not enough data
5.7
66
Not enough data
6.8
68
Not enough data
5.4
64
Content
Not enough data
6.3
68
Not enough data
8.1
69
Not enough data
5.9
66
Product Type
Not enough data
8.8
72
Not enough data
5.5
64
Generative AI
Not enough data
9.1
70
Not enough data
9.1
69
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
Feature Not Available
Not enough data
8.7
564
Not enough data
9.5
576
Not enough data
9.0
563
Coordination Tools
Not enough data
7.4
566
Not enough data
7.2
534
Not enough data
Feature Not Available
Software Options
Not enough data
9.4
565
Not enough data
8.4
561
Email Client - Agentic AI
Not enough data
6.5
44
Not enough data
6.5
41
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
8.5
670
8.8
385
8.1
655
7.5
330
8.3
652
8.0
347
8.4
644
Integrations
6.8
286
7.4
489
9.3
395
9.4
682
7.1
281
7.3
502
Time Management
8.7
351
Feature Not Available
8.5
344
8.7
627
8.0
313
9.4
684
Generative AI
7.5
204
8.1
470
7.2
199
6.8
391
7.4
202
8.1
448
Agentic AI - Email Management
7.2
31
6.3
83
7.2
32
6.3
83
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
518
Not enough data
8.2
503
Not enough data
6.6
441
Not enough data
6.2
47
Not enough data
6.9
47
Not enough data
7.0
46
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Superhuman Mail are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Superhuman Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Computer Software
19.0%
Information Technology and Services
11.0%
Marketing and Advertising
7.6%
Consulting
6.0%
Financial Services
4.3%
Other
52.0%
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Any tips to protect my privacy when using Superhuman?
2 Comments
CN
Hey, Sarit!
Fortunately, Superhuman leverages Gmail's or Outlook's powerful privacy protection for your accounts 🙌
I'm curious to learn more if there...Read more
How is superhuman better than Gmail?
2 Comments
AG
At first, you won't see why it's worth the bother to learn SuperHuman. Once you learn it, you will not want to go back. In short, it's faster and easier to...Read more
Do you use Superhuman for your entire organization?
1 Comment
CN
Hey, Taro!
We have tons of folks using Superhuman for their entire company. If you have any questions about getting started, our Sales team would love to...Read more
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