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Compare Hiver and Sortd for Gmail 
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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free
$12.00 Per Month
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSortd for Gmail
Star Rating
(20)4.3 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver excels in its "Quality of Support" with a score of 9.3, while Sortd for Gmail falls short with a score of 8.1. Reviewers mention that Hiver's support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that Hiver's "Ticket Collaboration" feature, rated at 9.0, allows for seamless teamwork, whereas Sortd for Gmail does not provide the same level of collaborative tools, which can hinder team efficiency.
- Users on G2 highlight Hiver's superior "Email Tracking" capabilities with a score of 8.9, compared to Sortd for Gmail's performance in this area. Reviewers say that Hiver's tracking features help them monitor email interactions effectively, enhancing their customer engagement strategies.
- G2 users report that Hiver's "Integrations" score of 8.3 is more robust than Sortd for Gmail, which lacks some essential integrations. Users mention that Hiver's ability to connect with various tools streamlines their workflow significantly.
- Reviewers mention that Hiver's "Task Creation" features, including "Assignments and Tasks" rated at 9.3, provide a more intuitive experience compared to Sortd for Gmail, which has less flexibility in task management. Users say this makes Hiver a better choice for teams needing to manage multiple projects.
- Users say that Hiver's "Unified Inbox" feature, rated at 8.7, offers a more organized approach to email management than Sortd for Gmail. Reviewers mention that this feature helps them keep track of all communications in one place, improving overall productivity.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Sortd for Gmail
Essentials Plan
$12.00
Per Month
Essential features to manage your email, tasks and projects. Get extra features to transform your email without ever leaving Gmail.
- Email and task management
- Due dates and reminders
- Follow-ups and next steps
Free Trial
Hiver
Free Trial is available
Sortd for Gmail
Free Trial is available
Ratings
Meets Requirements
9.0
988
8.9
14
Ease of Use
9.1
1,012
9.2
14
Ease of Setup
9.0
587
Not enough data
Ease of Admin
9.2
451
Not enough data
Quality of Support
9.2
916
8.1
9
Has the product been a good partner in doing business?
9.2
442
Not enough data
Product Direction (% positive)
9.1
981
9.2
14
Features by Category
Ticket and Case Management
8.8
212
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
207
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.3
191
Not enough data
8.6
206
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.1
75
Not enough data
7.2
74
Not enough data
Agentic AI - Help Desk
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Not enough data
Communication Channels
8.2
161
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
110
Not enough data
7.5
105
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
351
Not enough data
8.8
386
Not enough data
7.5
331
Not enough data
7.9
348
Not enough data
Integrations
6.8
287
Not enough data
9.3
396
Not enough data
7.1
282
Not enough data
Time Management
8.7
352
Not enough data
8.5
345
Not enough data
8.0
314
Not enough data
Generative AI
7.4
205
Not enough data
7.1
200
Not enough data
7.4
203
Not enough data
Agentic AI - Email Management
7.0
32
Not enough data
7.0
33
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
7
Not enough data
Self-Service Experience
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
Agentic AI - Customer Self-Service
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Sortd for Gmail are categorized as Shared Inbox
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Sortd for Gmail is categorized as Google Workspace for Sales, Google Workspace Office Tools, and Task Management
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sortd for Gmail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Publishing
10.0%
Marketing and Advertising
10.0%
Entertainment
10.0%
Research
5.0%
Professional Training & Coaching
5.0%
Other
60.0%
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Sortd for Gmail has no discussions with answers
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